Needwood House

We are incredibly grateful for everything the team has done-and continues to do-to ensure he is safe, respected, and thriving.

My husband has been a resident at this wonderful care home for 15 months. After a terrible previous experience with a care home we were very dubious but we couldn't highly recommend Needwood care home more. The care they give my husband is beyond amazing. Every visit he is always in clean clothes, hair cut, nails trimmed, the list is endless on how well he is looked after.All the staff are fantastic and go above and beyond even on his bad days! They have thrown him a 90th birthday party for family and we have celebrated our 70th wedding anniversary too, nothing is ever too much trouble.Thank you for all you do for myself, my husband and the family.

My father has been a resident here for over 3 years and he couldn't receive better care anywhere else. The entire team at Needwood clearly genuinely make every effort to ensure his needs are met. He's always well turned out and beautifully dressed. Detailed thought goes into his care to ensure he's comfortable, well looked after and happy. As a relative I'm always made to feel welcome and very much part of the team. Thank you everyone at Needwood for everything you do and all the extra miles you go for your residents.

All the staff are very attentive and caring. Their connection with my wife is as my wife is a relative, very close and caring. The home itself communicates regarding any movement in my wife's condition and or medication. I am very relaxed that my wife is receiving the care she deserves.

My father in law was admitted into Needwood last year. He went into restpite and it came apparent, they could not cope with his challenging behavious. He was moved to Needwood, where straight away we could see a difference. His behaviours stayed challenging but they got to know him and us as a family. We visit regularly and speak regularly with the home. They keep us upto date with everything that is going on. We also recently had to go through a challengin process to secure my father in laws funding and they were very supportive and helpful. They explained processes to us etc which was helpful as it was a very stressful process. My father in law is very settled here and as a family we would not wnat him anywhere else. The support and 121 care he gets is excellent and lovely to see how friendly the team are with him and he smiles with them and seems happy. this gives us some peace of mind. We are extremely grateful to the team.

My Dad was admitted to Needwood House when it became clear that his previous home could not manage his challenging behaviour. Right from the start we as a family felt reassured that he was cared for as an individual and that he was safe. He's been completely reassessed and is much more engaged and involved in day to day life. The carers are fantastic and we feel that they're genuinely interested in Dad's life and really want to know how to make him happy. His care is tailored to him, he just looks more like my Dad than he has done for ages, I can't thank everyone enough for what they're doing. It means so much, particularly when I live so far away. I feel that this is the high level of care and kindness that everyone deserves. This is not an easy job for anyone to do, and I'm very grateful that you all turn up with humour, kindness and respect. Thank you also for the lovely photos of Dad's trips to the park and activities, it's wonderful to know that he's enjoying these

My brother was a service user and I also work in mental health, so I know this can be very challenging. When visiting my brother I personally have had no issues and they cared for my brother with dignity and respect. The manager was always on hand if I was concerned about anything and addressed it immediately. The staff are caring. The nurses kept me informed of any health problems my brother was facing between visits. My brother was comfortable there and seam settled in himself. Thank you to all the team keep up the good work. X

Month. The staff made him feel loved, he was taken out on trips as well as the organised events at the home.sadly he died in February 2025 and will be missed.

Thank you for all you have done, your brought the man i knew as my Dad back. Albeit for a short time.

Our relative came to the home as an emergency admission several miles away from his usual residency and as a result of hospital discharge and the need to find a suitably resourced and compatible environment as our relative had unfortunately developed several complexities resulting in a need for accommodation with a lift and additional resource to manage 1:1 needs. During the short time that our relative lived in the home we saw a glimmer of the old person we knew prior to him becoming unwell. The attentiveness of staff at Needwood and the pro-activeness across the frontline and management made it so easy to communicate and feel still part of our relative's life and progress. You all worked hard to build his strength back up, he began to eat and drink regularly and he remained calm as well as engaging around the home with the kindness and support of the whole team. Personalised care and support is evident and the knowledge of needs is very clear. On behalf of us all, we sincerely thank you all for your compassion.

My dad was transferred to Needwood House in February 2018 from hospital due to having a brain haemorrhage. At the start of our journey here, it was clear that the staff genuinely cared for each resident's well-being. Dad was a handful, being aggressive and just walking about aimlessly and was very hard to look after but the expertise of the carers was second to none. I always felt that the staff showed compassion and patience, as they stayed with Dad, they were not 'in his face', they just walked around with him to make sure he was safe. The staff consistently demonstrated professionalism while going above and beyond to make everyone feel comfortable and dignified. The home is clean, well maintained and this last year has had a makeover due to being taken over from a different provider. The management team were approachable and attentive to any queries or concerns I raised. I would recommend Needwood and I could not be more grateful for what they did for my dad. Thank you!

But my son has always enjoyed his own space and freedom. His paranoia kicks in when there's loud noises. He objects to the ever presence of 1 to 1s and regularly shouts, "I want to come home."

My biggest regret is not finding them sooner. Thank you. very happy relatives.

All the staff do an excellent job of caring for my mum both physically and mentally. The home is first class, my mum has been there for nearly two years now and we have no faults at all keep up the good work and thank you all for being so caring and understanding with everyone’s individual needs.

I would recommend Needwood House to any family who are offered a place for their loved one.

This home has been our saving grace! I’m writing this review because, when Dad was being transferred to this home from hospital in January 2023, there were no recent reviews to read and, as his daughter, I was worried. I had absolutely no reason to be anxious because this home is amazing on all levels. Dad was placed in this home having spent 12 months in hospital with Caspa2 autoimmune encephalitis, a condition which causes swelling of the brain and symptoms similar to dementia. He was very confused, overwhelmed and violent. The home manager assured me they could meet his needs and, oh my goodness, she wasn’t wrong. In the 2 months that he has been at Needwood House he has completely transformed. The staff are all wonderful, pleasant and smiley. Dad raves about the food and is in love with the cook! We are always made to feel welcome during visiting and are happy that dad’s needs are being met. He always looks smart and well kept and we could not be more grateful. Thank you Needwood

As relatives, we are treated as part of an extended family, welcomed by name when we arrive and the care team have built a rapport with both Dad and us. We cannot fault the level of care he is given, always plenty of carers on hand, medical needs attended to and any issues raised with the home resolved quickly. We have been able to personalise his room, have planted a pot which sits by his favourite window seat and the home are allowing us to celebrate Mom and Dad's Golden Wedding at the home with friends and family. We would recommend Needwood to anyone who is facing having to entrust their loved one into the care of others!

I have peace of mind that all of his needs are being met and wouldn't want him anywhere else despite the fact that I live 30 miles away.

My mother has been a resident here for 2 years and has severe dementia. During her time here her condition has deteriorated but the care that she has received has been wonderful. She is treated with dignity and with respect and although her behaviour can be challenging her needs are always thought of first. We had to move her from her previous care home due to poor standards and this is the best decision we ever made. The staff are always pleasant and welcoming and we feel totally satisfied in the knowledge that she is safe and settled.

We moved my mother here from her previous care home as her dementia has deteriorated and during her time here she seems a lot more settled. Her needs have been taken care of and she is always treated well. The staff show her respect and treat her with dignity even though her behaviour can be very challenging at times. Nothing is ever too much trouble for the staff and they are always pleasant and happy when you visit.