Needwood House

58/60 Stafford Street, Heath Hayes, Cannock WS12 2EH
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9.8 27 Reviews
  • Needwood House, Cannock
Needwood House in Cannock, Staffordshire offers a social, friendly home for people needing care and support.   

Care services include support for adults with complex mental and physical health conditions including bipolar, Schizophrenia, Huntington’s and dementia.

Trained staff treat residents with dignity and respect.
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Care Provided by Needwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Ball (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social, Private
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome to the home. Needwood House tries to have protected mealtimes between the hours of 1-2pm and 5-6pm to allow their residents to have uninterrupted meals. However, if needing to visit during these times, the home will accommodate the visit, but politely ask that visitors inform them first.

Parking

  • Free car park or on road

Needwood House Reviews (27)

9.8

Needwood House has a Review Score of 9.8 (9.824) out of 10, based on 14 reviews in the last 2 years.
Over all time Needwood House has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Needwood House
  • 14
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Total of 27, showing 1-20
Review from C P (Niece of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my uncle arrived at Needwood House at the beginning of the year, he was a shell of himself. Months later, it's truly remarkable to see the transformation he has undergone. Working closely with the dedicated team at Needwood, we have watched him grow from strength to strength-something we once feared
might never be possible.
Due to the significant neglect he experienced in the past at the hands of other services, rebuilding trust was a challenge for all of us. However, the manager, his colleagues, and the wider staff at Needwood House approached this with unwavering transparency, integrity, respect, and honesty. Their consistent and compassionate care has not only brought peace and stability to his life, but has also made a world of difference to our family as a whole.
We are incredibly grateful for everything the team has done-and continues to do-to ensure he is safe, respected, and thriving.
Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to write this review. We are pleased to hear that you are happy with the care being provided to your uncle at Needwood House and that you feel he has improved since being here. I will be sure to pass your kind words onto the team.

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Review from Pauline S (Wife of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at this wonderful care home for 15 months. After a terrible previous experience with a care home we were very dubious but we couldn't highly recommend Needwood care home more. The care they give my husband is beyond amazing. Every visit he is always in clean clothes, hair
cut, nails trimmed, the list is endless on how well he is looked after.All the staff are fantastic and go above and beyond even on his bad days! They have thrown him a 90th birthday party for family and we have celebrated our 70th wedding anniversary too, nothing is ever too much trouble.Thank you for all you do for myself, my husband and the family.
Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write this review, we really appreciate it. I will pass your kind words onto the team. I am pleased to hear you are happy with the care your husband is receiving and also with the support you receive yourself from our staff. We are happy to hear that you enjoyed the celebration parties too!

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Review from Tracey C (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident here for over 3 years and he couldn't receive better care anywhere else. The entire team at Needwood clearly genuinely make every effort to ensure his needs are met. He's always well turned out and beautifully dressed. Detailed thought goes into his care to ensure he's
comfortable, well looked after and happy. As a relative I'm always made to feel welcome and very much part of the team. Thank you everyone at Needwood for everything you do and all the extra miles you go for your residents.
Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write such a lovely review. We are pleased to hear that you are happy with the care your Father is receiving. We appreciate your kind words and I will be sure to pass this onto the team.

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Review from A H (Husband of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very attentive and caring. Their connection with my wife is as my wife is a relative, very close and caring. The home itself communicates regarding any movement in my wife's condition and or medication. I am very relaxed that my wife is receiving the care she deserves.
Reply from Rachel Ball, Manager at Needwood House

We appreciate you taking the time to complete a review for us. the staff will be very happy to know that you feel relaxed and are happy with the care that your wife receives at Needwood.I will pass this onto the staff.

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Review from Dawn P (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was admitted into Needwood last year. He went into restpite and it came apparent, they could not cope with his challenging behavious. He was moved to Needwood, where straight away we could see a difference. His behaviours stayed challenging but they got to know him and us as a family.
We visit regularly and speak regularly with the home. They keep us upto date with everything that is going on. We also recently had to go through a challengin process to secure my father in laws funding and they were very supportive and helpful. They explained processes to us etc which was helpful as it was a very stressful process. My father in law is very settled here and as a family we would not wnat him anywhere else. The support and 121 care he gets is excellent and lovely to see how friendly the team are with him and he smiles with them and seems happy. this gives us some peace of mind. We are extremely grateful to the team.
Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to write this very positive review, we are glad that you all as a family are happy with your dads care and support, and that you have peace of mind, I will pass this on to the whole team.

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Review from Jane G (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to Needwood House when it became clear that his previous home could not manage his challenging behaviour. Right from the start we as a family felt reassured that he was cared for as an individual and that he was safe. He's been completely reassessed and is much more engaged and involved
in day to day life. The carers are fantastic and we feel that they're genuinely interested in Dad's life and really want to know how to make him happy. His care is tailored to him, he just looks more like my Dad than he has done for ages, I can't thank everyone enough for what they're doing. It means so much, particularly when I live so far away. I feel that this is the high level of care and kindness that everyone deserves. This is not an easy job for anyone to do, and I'm very grateful that you all turn up with humour, kindness and respect. Thank you also for the lovely photos of Dad's trips to the park and activities, it's wonderful to know that he's enjoying these
Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to share such a lovely review, we really appreciate this. I am pleased to hear the positive impact the care provided has had for your father and that his quality of life has improved. I will be sure to share your feedback with the team.

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Review from Wendy H (Sister of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was a service user and I also work in mental health, so I know this can be very challenging. When visiting my brother I personally have had no issues and they cared for my brother with dignity and respect. The manager was always on hand if I was concerned about anything and addressed it immediately.
The staff are caring. The nurses kept me informed of any health problems my brother was facing between visits. My brother was comfortable there and seam settled in himself. Thank you to all the team keep up the good work. X
Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. We are extremely pleased to receive such positive feedback and very happy that your brother, along with yourself have had a positive experience of Needwood House. The team continually strive to deliver the best standard of care and we are very proud of the great work Needwood achieve.

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Review from S T (Niece of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our relative came to Needwood after being in different homes and hospital with dementia in the Staffordshire area,when he arrived he was confused, frightened and not cared for properly. After a few weeks he was mixing with the residents and staff, always laughing, smiling and singing he loved it there
like a home from home he even won resident of
Month. The staff made him feel loved, he was taken out on trips as well as the organised events at the home.sadly he died in February 2025 and will be missed.
Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review and please accept our sincere condolences for the loss of your relative. We appreciate all feedback and we are so pleased to hear your experience of Needwood House was so positive. Delighted to hear after a few weeks, with the love and support of our dedicated team your relative was once again enjoying life and feeling at home.

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Review from Peter S (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Needwood House for almost 6 months. In that time the staff have been amazing. The staff at Needwood House make sure he was out of his room every day, socialising , having fun and taking the residents on trips.
Near the end they made sure Dad was comfortable and there was
always someone with him, even when he passed there was always someone with him. I thought that was very respectful.
Thank you for all you have done, your brought the man i knew as my Dad back. Albeit for a short time.
Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave such a heartfelt review. The team at Needwood are delighted to receive such positive feedback and to understand the impact their care and support had for your dad and the family. It was such an honour to be part of dad's life and to make a difference.

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Review from Jeanette K (Niece of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative came to the home as an emergency admission several miles away from his usual residency and as a result of hospital discharge and the need to find a suitably resourced and compatible environment as our relative had unfortunately developed several complexities resulting in a need for accommodation
with a lift and additional resource to manage 1:1 needs. During the short time that our relative lived in the home we saw a glimmer of the old person we knew prior to him becoming unwell. The attentiveness of staff at Needwood and the pro-activeness across the frontline and management made it so easy to communicate and feel still part of our relative's life and progress. You all worked hard to build his strength back up, he began to eat and drink regularly and he remained calm as well as engaging around the home with the kindness and support of the whole team. Personalised care and support is evident and the knowledge of needs is very clear. On behalf of us all, we sincerely thank you all for your compassion.
Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. Your feedback is so appreciated and we are all delighted that the commitment and care shown by our dedicated team had such a positive impact on your uncle's wellbeing.

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Review from Joanne S (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred to Needwood House in February 2018 from hospital due to having a brain haemorrhage. At the start of our journey here, it was clear that the staff genuinely cared for each resident's well-being. Dad was a handful, being aggressive and just walking about aimlessly and was very hard
to look after but the expertise of the carers was second to none. I always felt that the staff showed compassion and patience, as they stayed with Dad, they were not 'in his face', they just walked around with him to make sure he was safe. The staff consistently demonstrated professionalism while going above and beyond to make everyone feel comfortable and dignified. The home is clean, well maintained and this last year has had a makeover due to being taken over from a different provider. The management team were approachable and attentive to any queries or concerns I raised. I would recommend Needwood and I could not be more grateful for what they did for my dad. Thank you!
Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for your kind words and for taking the time to share your feedback. We take our responsibility for the care of our residents very seriously, so it means the world to us that you felt assured that your loved one was well cared for. We will pass along your feedback to our team, and I'm sure they will deeply appreciate your thoughtful message.

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Review from J S (Father of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During January, February and Match 2024, considering how many visits he has had from various doctors, mental health teams, social workers etc., 3 together occasionally! Different assessments, one was a real trial via a mobile phone, held by a nurse, and a recorder. Visits by opticians (much needed).
All to help his recovery along with all the care provided by the many sectors and management at Needwood; very much appreciated.
But my son has always enjoyed his own space and freedom. His paranoia kicks in when there's loud noises. He objects to the ever presence of 1 to 1s and regularly shouts, "I want to come home."
Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for taking the time to share your feedback with us. We deeply appreciate it. We understand that this can sometimes be a challenging process, and we strive to support families every step of the way. We will be sure to share your feedback with our team.

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Review from Sophie S (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't really know where to start with our journey into Needwood House, we would love nothing more than my dad to be at home with us but Needwood House is the next best thing.
From the first day when we went to look around we got this instant feeling everything was going to be ok now, socially he
is never in his room. We even joke we need to get him a diary for our visits.
He is so happy now and the change in him is so warming to see, we no longer worry if we can not get in to see him as we know he is just fine and has plenty of company.
We could not even begin to name staff who go above and beyond because every single staff member does, they are so warm and welcoming they really are amazing. They have so much care for every single resident.
We could go on and on about how amazing this home is, there are not enough words to express how much love there is all under one roof.
My biggest regret is not finding them sooner. Thank you. very happy relatives.
Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for sharing your feedback with us. Your kind words mean the world to everyone here at Needwood House. We are committed to enhancing the quality of life for our residents and working closely with their families to make the journey with Needwood House as smooth as possible. We'll be sure to share your feedback with our dedicated team.

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Review from Louise F (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff do an excellent job of caring for my mum both physically and mentally. The home is first class, my mum has been there for nearly two years now and we have no faults at all keep up the good work and thank you all for being so caring and understanding with everyone’s individual needs.
Reply from Rachel Ball, Manager at Needwood House

We deeply care for each resident who chooses to make our community their home. We sincerely appreciate you taking the time to share your feedback with us, and we will be sure to pass it along to our dedicated team.

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Review from Amanda W (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needwood House gave my dad the care he desperately needed at the end of his life.
Previous experience of the care homes Dad had been in was poor so when he was offered a place at Needwood, we were sceptical. We had no need to be concerned. The team were warm, caring and considerate of Dad's needs and
challenges. The team treated Dad with the dignity he deserved. Whenever we visited they welcomed us and ensured our visit was positive, if only Dad had been there a little longer.
I would recommend Needwood House to any family who are offered a place for their loved one.
Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write this review for us; feedback from the relatives of our residents means everything to us and I’ll pass your comments on to our team. We are dedicated to treating everyone with dignity and respect, we wish he had been with us longer too. We hope you are doing ok. From all of the team at Needwood House.

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Review from Debbie V (Daughter of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has been our saving grace! I’m writing this review because, when Dad was being transferred to this home from hospital in January 2023, there were no recent reviews to read and, as his daughter, I was worried. I had absolutely no reason to be anxious because this home is amazing on all levels.
Dad was placed in this home having spent 12 months in hospital with Caspa2 autoimmune encephalitis, a condition which causes swelling of the brain and symptoms similar to dementia. He was very confused, overwhelmed and violent. The home manager assured me they could meet his needs and, oh my goodness, she wasn’t wrong. In the 2 months that he has been at Needwood House he has completely transformed. The staff are all wonderful, pleasant and smiley. Dad raves about the food and is in love with the cook! We are always made to feel welcome during visiting and are happy that dad’s needs are being met. He always looks smart and well kept and we could not be more grateful. Thank you Needwood
Reply from Rachel Ball, Manager at Needwood House

Thank you very much for your review. I will pass your lovely words onto the team

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Review from Louise R (Daughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was transferred to Needwood House from hospital in September 2018 due to his worsening dementia and aggressive behaviour. He is happy and content, always clean, his personal needs are taken care of and we know that they care for him as we would have loved to have managed at home. He eats well (we
know this from what he wears of it) and is always supplied with regular drinks.
As relatives, we are treated as part of an extended family, welcomed by name when we arrive and the care team have built a rapport with both Dad and us. We cannot fault the level of care he is given, always plenty of carers on hand, medical needs attended to and any issues raised with the home resolved quickly. We have been able to personalise his room, have planted a pot which sits by his favourite window seat and the home are allowing us to celebrate Mom and Dad's Golden Wedding at the home with friends and family. We would recommend Needwood to anyone who is facing having to entrust their loved one into the care of others!
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Review from David W (Son of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the 3rd care home that my father has lived in and he has been here for 3 years. As I have 2 others to compare to I have to say that I am very happy with his care.
I always find him clean and smart, always with a carer nearby.
He has been taken out on various trips/excursions.
He had sepsis
at one point and it was spotted immediately. He was taken to hospital and I was informed quickly. The hospital staff were very impressed.
The staff all seem to be 'on the ball' and I think this comes from good leadership.
I have peace of mind that all of his needs are being met and wouldn't want him anywhere else despite the fact that I live 30 miles away.
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Review from Paul S (Son of Resident) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 2 years and has severe dementia. During her time here her condition has deteriorated but the care that she has received has been wonderful. She is treated with dignity and with respect and although her behaviour can be challenging her needs are always thought of
first. We had to move her from her previous care home due to poor standards and this is the best decision we ever made. The staff are always pleasant and welcoming and we feel totally satisfied in the knowledge that she is safe and settled.
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Review from Ann M (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother here from her previous care home as her dementia has deteriorated and during her time here she seems a lot more settled. Her needs have been taken care of and she is always treated well. The staff show her respect and treat her with dignity even though her behaviour can be very challenging
at times. Nothing is ever too much trouble for the staff and they are always pleasant and happy when you visit.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Needwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Needwood House is calculated as follows: ( (131 Excellents x 5) + (28 Goods x 4) ) ÷ 159 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Needwood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Rachel

Rachel Ball

Job Title: Registered Manager Joined: 1996

Registered Manager Rachel has worked in care since the age of 16. She started as a Carer before becoming a Senior Carer, then Supervisor and Manager.


Qualified with the Level 5 Managers Award, Rachel is proud to be able to care for people with complex care needs and those who may have experienced failed placements elsewhere. Rachel prides herself in being an active listener and emotionally present with all of her residents and team.

Claire

Claire

Job Title: Deputy Manager Joined: 2012

Deputy Manager Claire has worked in care since the age of 18. Claire says of Needwood House, "I enjoy working in a complex environment, where the home specialises in providing skilled, effective, holistic care to residents who have challenging behaviours. As a team we manage to nurture these behaviours, with love, care and continuity, staff are fully supported, it is a relaxed environment, that feels like you are family."

Jade

Jade

Job Title: Activities Coordinator

Having worked at Needwood House for over seven years in several positions, Jade has developed many different skills, making her very experienced in care. Knowing the residents and team at Needwood is a great help when creating an activities schedule.

Karen

Karen

Job Title: Chef

Our Head Chef, Karen, has worked at Needwood House for over four years. She started as a carer, then moved to work in the kitchen, where she has been ever since. With qualifications in care and catering, Karen is perfectly suited to her role, ensuring the residents’ nutritional needs are met.

Frequently Asked Questions about Needwood House

What types of Care is Needwood House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Needwood House have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Needwood House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Needwood House to the centre of Cannock?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Needwood House to verify any information. View our terms and conditions. Needwood House has an Enhanced Service - more info.