Needwood House

58/60 Stafford Street, Heath Hayes, Cannock WS12 2EH
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9.8 27 Reviews
  • Needwood House, Cannock
Needwood House in Cannock, Staffordshire offers a social, friendly home for people needing care and support.   

Care services include support for adults with complex mental and physical health conditions including bipolar, Schizophrenia, Huntington’s and dementia.

Trained staff treat residents with dignity and respect.
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Care Provided by Needwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Ball (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social, Private
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome to the home. Needwood House tries to have protected mealtimes between the hours of 1-2pm and 5-6pm to allow their residents to have uninterrupted meals. However, if needing to visit during these times, the home will accommodate the visit, but politely ask that visitors inform them first.

Parking

  • Free car park or on road

Needwood House Reviews (27)

9.8

Needwood House has a Review Score of 9.8 (9.824) out of 10, based on 14 reviews in the last 2 years.
Over all time Needwood House has 27 reviews.

Overall Experience
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Date Published
  • 27
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  • 14
  • 13
Reviewer Connection to Needwood House
  • 14
  • 3
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  • 1
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Alison S (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom became a resident at Needwood House the week before Christmas. The home manager, nursing staff and admin staff dealt with every aspect of mom’s move from hospital to Needwood House promptly and efficiently.
Having worked in a similar environment to Needwood during the past, mom believes that she
is at work and loves to ‘help’ when she feels up to it. The staff (nurses, carers/activities, laundry/cleaning and kitchen) are all wonderful; with mom and with us when we visit. All staff are friendly, some going above and beyond their duties.
My husband, sister and I viewed approximately ten care homes during December 2018 and my Aunt (mom’s sister) is of the opinion that we could not have found anywhere better.
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Review from Jules G (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom has been at Needwood since December 2018. The standard of care is extremely good and the staff can be approached at any time during visits, to ask questions or raise any that would make mom's daily life more comfortable. There are activities and residents are free to walk around. There are several
rooms for mom to sit in with different views of the garden and interaction is encouraged for those residents able to. Food and drink is readily available. The care home has the feeling of being just that, a home.
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Review from Cypo H (Private Carer of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
As an agency health care worker who has worked in various other care home settings Needwood Care home has impressed me by their high standard level of care. The dedication and commitment from staff and management is admirable. One place I do not hesitate to go back and be part of again and again. Well
done for your commitment to patient care.
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Review from Debbie S (Daughter of Resident) published on 11 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Needwood looked after my mum for 16 months after the situation at home became unmanageable. We were delighted to find her a home that worked so well with her and for her. We were always welcomed and watched as Mum interacted with everyone, and saw her develop new relationships and routines.
As
her health deteriorated she was always well looked after, and she recovered from a stoke amazingly thanks to the care and support she was given. In December a chest infection took hold and despite multiple courses of antibiotics she faded away. She was looked after wonderfully and had a peaceful and dignified death with famiily at her side. The feeling that we could totally trust the staff to look after her meant that a difficult time was made bearable and we had energy to look after my Dad.
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Review from Kelly H (Granddaughter of Resident) published on 6 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing caring staff. Nothing was too much trouble. My grandfather received nothing but the best care and utmost respect. He passed away in Needwood and the family were cared for and treated for wonderfully. Cannot recommend this place highly enough.
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Review from Naomi S (Daughter of Resident) published on 10 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and encouragement that my mother has received at Needwood House has been excellent and has greatly improved her quality of life. The carers are very interactive with all the residents and make sure that atmosphere is calm and pleasant. All the staff, including those doing cooking and laundry,
are happy to be with the residents - my mother likes to walk around chatting and 'helping', and their gentle humour and kindness are a pleasure. The home itself is kept warm and spotlessly clean. My mother takes pleasure in eating and drinking, and the meals are very appetising, and snacks available day and night. In terms of personal care, they do everything to keep her as well as possible, in some trying circumstances - she is always wearing clean clothes that are right for the weather and circumstances, for example, and change dressings with gentle persuasion. We as a family feel fortunate that my mother is here, and the family is included in the support that is offered.
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Review from Carole E (Daughter of Resident) published on 21 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently a resident in Needwood House and has wonderful care from the staff. She is always treated with dignity and receives lots of attention when required. The staff are lovely with my mum and even when she is having a "difficult" day they know exactly how to keep her calm and always have
a gentle manner with her. My mum's room is spacious and modern and always very clean. She enjoys the food of which there is always lots of choices.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Needwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Needwood House is calculated as follows: ( (131 Excellents x 5) + (28 Goods x 4) ) ÷ 159 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Needwood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Rachel

Rachel Ball

Job Title: Registered Manager Joined: 1996

Registered Manager Rachel has worked in care since the age of 16. She started as a Carer before becoming a Senior Carer, then Supervisor and Manager.


Qualified with the Level 5 Managers Award, Rachel is proud to be able to care for people with complex care needs and those who may have experienced failed placements elsewhere. Rachel prides herself in being an active listener and emotionally present with all of her residents and team.

Claire

Claire

Job Title: Deputy Manager Joined: 2012

Deputy Manager Claire has worked in care since the age of 18. Claire says of Needwood House, "I enjoy working in a complex environment, where the home specialises in providing skilled, effective, holistic care to residents who have challenging behaviours. As a team we manage to nurture these behaviours, with love, care and continuity, staff are fully supported, it is a relaxed environment, that feels like you are family."

Jade

Jade

Job Title: Activities Coordinator

Having worked at Needwood House for over seven years in several positions, Jade has developed many different skills, making her very experienced in care. Knowing the residents and team at Needwood is a great help when creating an activities schedule.

Karen

Karen

Job Title: Chef

Our Head Chef, Karen, has worked at Needwood House for over four years. She started as a carer, then moved to work in the kitchen, where she has been ever since. With qualifications in care and catering, Karen is perfectly suited to her role, ensuring the residents’ nutritional needs are met.

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