Springbank Nursing Home

All aspects of our mothers care have been excellent - especially the staff

The care my mum received at Spring Bank Nursing Home was amazing. Mum was only in their care for less than one month before she sadly passed away (at the age of 93). As compared to her previous care home there was no comparison. She was attended to regularly and care for extremely well with lots of love, care and dignity.

Springbank has many stand-out features, but top for me is the overwhelming feeling of warmth you get when walking in. This is the product of exceptional teamwork; from the manager to the kitchen staff you can tell that each and every one of the Springbank Family has a role and is valued, and consequently this shines through in the love and care shown to each resident. In the past I have had experience of less good care homes, and so I have no hesitation in recommending Springbank; anyone would be happy having their relative cared for by such a great team.

Keep up the good work Springbank you are all wonderful.

My mum moved into Springbank Nursing Home in January 2020, as she needed nursing and dementia care. A thorough care and risk assessment identified her needs, which helped Mum to quickly settle into her new home. Unfortunately, two months later, Covid was spreading throughout the UK and this presented many challenges and was a very difficult time for staff, residents, and families. However, staff worked tirelessly, with care and compassion, to keep my mum safe. They provided excellent, person-centred care, catering to her individual needs and keeping me informed. I can't praise the staff enough, not only for the care they afforded Mum but also for the support they gave to me. It has been of great comfort to know that she has been well cared for over the past five years, until her recent passing and I am so appreciative of the wonderful staff and the provision of the warm and friendly environment in which she lived.

First-rate care and a lovely social atmosphere what more do you need to help you feel good about your elderly parent being in a home?

My dad had been in hospital for 2 weeks after a fall at his previous care home. It became apparent that Dad needed 24-hour nursing care. I had a very small window of time to find a nursing home for Dad before his discharge from the hospital. The Discharge Nurse in the hospital said that Springbank was very good. Two members of staff were simply amazing in arranging the move. One staff member came in her own time to help Dad settle in on his first day, something that I will be forever grateful for. The care and compassion of all of the staff shine through in all that they do. Previously Dad had been refusing food but with all of the care he has received at Springbank his eating has greatly improved and they are making tentative steps towards helping him be comfortable with other residents and greatly considering his emotional needs. Overall I could not be happier with Dad's progress and I couldn't ask for more from all of the wonderful staff. Thank you so much.

Well where do I begin, My mother-in-law was moved into this home after spending 4 weeks in hospital after a traumatic accident in another care home. From the moment she arrived to now, she has been looked after amazingly. All the carers, management and activities coordinator are the most caring compassionate kind people we have ever met in a care home. We are a very close family and we visit my mother-in-law every day sometimes twice a day and the staff cannot do enough for us when we arrive, from making us a drink to offering us lunch. Nothing is too much trouble for them and everything appears person-centred by this I mean every individual in there is cared for equally. In the space of one week, Springbank has outshined every care home we have ever been in and also they have put on outside entertainment for all the residents twice in one week. I highly recommend this care home they are absolutely brilliant, we are very happy that my mother-in-law has now settled and is happy.

Back in April Mum was taken into the hospital seriously ill and a dementia sufferer. The Palliative Care team were extremely helpful and found Mum a care home that was easier for me to get to. The home is lovely, Mum had a wonderful view, I had to appreciate it fully on her behalf. Mum's room was smashing - clean, warm with its own TV. She wanted for nothing and even though Mum was eating or drinking very little I could see the food was delicious. I wish I'd been up to eating some. I was always offered lunch at the home. The staff are wonderful and caring not just for the residents but also the relatives. They were always helpful to me. Mum passed away today, the staff were wonderful. They were totally appreciative of the distress the loss of my mum caused me and her departure was treated with tact care and maintenance of her privacy to the last. If I ever have to be looked after by others I hope the people are as good to me as the staff at Springbank were to my mum.

My mother spent her final months in the exemplary, loving care of Springbank having moved there after her previous home could no longer meet her needs; after witnessing the wonderful care my mother-in-law was receiving, I knew I wanted Mum to be cared for at Springbank. When Mum required end of life care, staff kept us regularly informed, and the support and comfort they gave to both Mum and family was exceptional. Although we were unfortunately unable to be with Mum when she passed away, it was a huge comfort that carers who genuinely loved her were with her until the end. Springbank is a wonderful home with the kindest, most caring and compassionate staff who treat residents and relatives like family members, and to whom we are absolutely indebted; during the dark times of witnessing two loved ones succumbing to dementia, Springbank was the shining light which got us through. We could not have asked for better care for our relatives, and we cannot recommend Springbank highly enough.

My husband is currently having respite at Springbank. I am so impressed with the care being provided. Staff are very caring, pleasant and concerned to make my husband as comfortable as possible. The food is excellent and drinks and meals are all monitored to ensure residents are nourished and hydrated. There are activities to be involved in to encourage meeting others and to stimulate and entertain. My husbands hopes to be back home soon, but wants to return as he says he will miss all the staff who have been looking after him. Says it all.

My mother spent her final year at Springbank after her previous home could no longer meet her needs. Springbank stood out for all the right reasons - we felt assured that they had everything in hand, and the transfer was smooth. Springbank’s dual-registered status enables them to provide residential and nursing care - avoiding the need to move homes as needs change. There are always plenty of friendly, approachable, professional staff. They are completely transparent, proactively update and involve you, and quickly and efficiently answer any questions. Visits are welcomed at any time. The home is spotlessly clean, the food looks delicious, and various activities are offered. The staff genuinely care for residents and relatives, treating them as part of their family (my mother’s end-of-life care was incredibly moving to witness). Compassion, kindness, patience, transparency, professionalism and dignity are at the heart of Springbank's ethos, and we could not have asked for better care.

They are looking after Mum very well, I think everything is excellent. We are very pleased with everything that you have done since my mum came here. Thank you.

The care, love and attention shown to Nan was faultless. The staff made a difficult time easier to navigate and bear. The home has a warm atmosphere and all of our family has felt welcome when visiting, nothing has been too much trouble. Springbank may need a lick of paint, but that facade is no way a representation of the home and care given. We would highly recommend Springbank.

It is obvious that the resident's needs are of paramount importance.

We looked at a few places for our mum and Springbank Nursing Home stood out by a mile. There's a lovely warm atmosphere here and our mum and us have been made really welcome. All the staff take a lot of time with the residents and they're always smiling and patient. They're also very professional. Nothing is hidden here. You can visit when you like and everyone makes us feel so welcome. The food is lovely and varied, we're invited to stay to lunch with mum whenever we pitch up at that time. We saw other care homes that looked nice on the outside but had dull and depressing atmospheres, or they had separate areas for visiting. Springbank hides nothing. They're so open and transparent that you feel really confident that your loved ones are being really well looked after here. Highly recommend this place.

I cannot praise Springbank Nursing Home highly enough. My mum went there for end of life care and the treatment she received was the very best I could have wished for, the staff looked after her like she was their own mother, she was cared for with love and dignity. All the staff are happy and cheerful and nothing is too much trouble. Ten out of ten on every level. I feel I've made friends for life.

My mum spent her last few weeks here, she was settled and very comfortable. All the staff are loving and caring; they looked after us all too. I would highly recommend Springbank; thank you for everything that you’ve done for our mum and us.

Thank you all of you.

Whilst the last year has been extremely demanding for everyone, for us as a family to find the right place for our Mum/Nana to live was difficult to make in a matter of hours. We did some investigating into the nursing care that was available at the time and decided that Springbank was the most suitable home (after reading reports and some local knowledge). Mum joined Springbank in April 2020. Obviously, with restrictions, there were questions that needed answering, but the staff were always keen for us to be kept up to date. We realise that the team were helping our Mum to become more involved with the “Springbank family”. All the staff have their own families and problems, but whenever they were in touch, it was respectful and cheery, which you could see on Mum’s face. Sadly, Mum passed away. In her words, The staff are all marvellous. This from a lady who didn’t suffer fools. Thank you all for the exceptional care given to our mum. Love to all.