Kenilworth Manor Nursing Home

My father was at Kenilworth Manor for 2 years. The carers were very kind and got to know him well with all his little idiosyncrasies! The nurses were attentive. The chef's excellent. My only concern is the poor administration, the home are efficient in setting up your contract and prompt about taking the monies each month (in advance of care being received). However. when it comes to final settlements there is a stonewall from the administrator, manager and finance at head office. Sadly my father passed away in September 2019. We are still waiting for final settlement of our account with Kenilworth Manor. This is despite numerous phone calls to the manager, contact with head office via phone and email and raising a complaint, which has never been answered. Finally, in February 2020 we were advised of the monies owed, but now in March are still waiting for a cheque to be sent which is needed for probate. Sad and an emotionally draining experience.

My mother-in-law is 91 and has been in the home for 14 years. Throughout this time, the care she has received has been excellent. Being physically incapable of doing anything for herself, she has constantly depended on the care and support of the carers which have sustained her beyond her life expectancy. The food is of a very high quality. Considerable thought is given to the activities and entertainments which are varied and generally able to be enjoyed by my mother-in-law despite her physical disabilities. The 19th-century building has character and is set in very attractive grounds which the residents can enjoy. The homely atmosphere of the home is experienced as soon as you enter the home.

My mother has been a resident at this home for almost fourteen years. It is a very peaceful home in pleasant surroundings. She has received excellent care in this home and been very content with her quality of life in this place. It is a warm, friendly and homely place for her to live out her days and as her days and as a relative, I always enjoy visiting and am made most welcome.

As a family, we are extremley happy with the care and kindness shown to my mother. The staff are very proficient. Any problems encountered are dealt with immediately and very satisfactorily. The catering is of a very high standard and all efforts are made to provide meals to my mother's tastes. The atmosphere is very friendly and it is a pleasure coming to visit my mum.

I was very well looked after in the nursing home. Food was excellent.

The staff are always very welcoming and helpful. They look after the residents extremely well and take an interest in their wellbeing. The food is first class and all dietary requirements taken care of. The home is well run and the staff are very well qualified.

A comfortable well managed home providing the best of care. The food is always excellent and they willingly cater to the needs of the people they serve. The staff give attentive and thoughtful care in a friendly and professional manner. A warm and welcoming atmosphere is always abiding at this home and it is a pleasure to visit.