Newlands

Whites Row, Kenilworth CV8 1HW
Review Us
9.8 29 Reviews
  • Newlands, Kenilworth
Newlands is situated in the town of Kenilworth, close to a variety of shops, pubs, restaurants and the castle. Newlands is only a short drive away from the larger town of Leamington Spa and the historic town of Warwick, providing a range of shops, activities and places to visit.

Designed into three small households, all situated on the ground floor, each household has a lounge and dining area, with a kitchenette where people can make their own snacks and drinks, or cook a full meal if they choose. The home benefits from a jacuzzi spa and wellness area for physical exercise, and has a number of outdoor seating areas.

There is an atmosphere that encourages friendship and socialising in a homely and welcoming environment. Residents can take part in the daily living routines of their home if they want to, such as shopping, cooking, gardening and a variety of leisure activities. There is a small domestic laundry room for residents who prefer to do their own washing. The home has its own minibus to take residents on trips both locally and further afield.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bonnie Burbury (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome at any time to Newlands. WCS Care also provides a relatives' gateway, giving loved ones access to care and activity notes from anywhere with an internet connect (with appropriate consents in place).

Parking

  • Newlands has its own car park.

Newlands Reviews (29)

9.8

Newlands has a Review Score of 9.8 (9.762) out of 10, based on 11 reviews in the last 2 years.
Over all time Newlands has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Newlands
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Total of 29, showing 1-20
Review from E E (Cousin of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been at Newlands Care home for around 3 years and continues to go from strength to strength. The staff are always professional, offering excellent care with empathy and dignity at all times.
She engages in a variety of activities both within the care home and on external visits.
During
a recent spell in hospital the staff ensured that they continued to support the family and our cousin always acting in her best interest until thankfully she was able to return back to the care home.
The place is always, bright welcoming and it's a pleasure to visit.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us - we really appreciate your feedback. It's our absolute pleasure to have your cousin living with us.

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Review from M W (Mother of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a relative,I feel my son is happy with everything at Newlands .He seems to be happy when we visit.His room always looks clean and in good decorative order. The staff are always friendly and have time to talk .My one concern is the shower in his bathroom. He only has the use of one hand therefore
how does he wash himself and hold the shower? Could he not a have shower he can stand under as he's over 6 ft tall, may I respectfully request a rain shower or something similar so he can stand under it.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for leaving a review us. We really appreciate your feedback. I'd be more than happy to discuss your shower proposal next time you visit and what's possible. Kind regards.

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Review from Chris W (Stepbrother of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the step-brother of a severely disabled lady that's is entirely reliable upon a wheelchair for mobility. The support that she receives from the staff at Newlands is second to none. This consists of personal support and hygiene, financial guidance and transport to outside activities including shopping.
She has her own big and airy room with en-suite facilities and her own telephone to communicate with friends and myself. She is encouraged to make local trips in her mobility chair.
The home provides three wholesome meals a day with drinks facilities in the day rooms. There are plenty of activities for those residents that require them and television facilities in the rooms. Visitors are made very welcome and there are always helpful staff available to discuss and resolve any concerns.
I am very grateful for the ease of communication and the welcoming atmosphere that the staff at Newlands always provide. Thanks!
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you so much for leaving us a review - we really appreciate your feedback. It's our absolute pleasure to care for your step-sister and have you as part of the Newlands family. Best wishes.

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Review from S S (Sister of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has now been at Newlands for 3 years. Because of his mental and physical condition it took him time to adjust but the staff have been brilliant and very patient when dealing with his often difficult behaviour. 3 years on, I have noticed a big improvement in my brothers behaviour and he has
socialised more over the last 3 years to what he ever did before arriving at Newlands. There is always a nice calm atmosphere when I go to visit each week and everyone is always very friendly and welcoming. It is a huge comfort to know that my brothers needs are being met and I don't have to worry about him.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking time to leave us a review. We really value your kind feedback and thoughts on the care and atmosphere we provide at Newlands. I'll share your feedback with the team. Best wishes.

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Review from L H (Cousin of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in Newlands for a couple of years and in all that time has been treated with care and dignity. Her mobility has progressed in leaps and bounds since being there.
The staff are caring and nothing is too much trouble for them. No matter what time you go it's always the same .
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave us a review. Your feedback means a lot and it's our pleasure caring for your cousin. I'll share your comments with the team. Best wishes.

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Review from John N (Brother of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My brother has been in the Care Home for 4 years, he tells the family he is happy, which is very important.
Whilst the interior of the building has been improved, no progress has been made regarding the courtyards.
Regrettably, my brother has been waiting for nearly a year for replacement hearing
aids (left with one faulty one) with no idea when he will be given 2 new ones.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave us a review. We're pleased to hear that your brother is happy here - it means a lot to us. After completing the enhancements to the living spaces within the home we've now started to concentrate our efforts on improvements to the outdoor areas. We'd be happy to show you the changes during your next visit. I can assure you we're in regular communication with the NHS about your brother's hearing aids, however as you may be aware the NHS are currently managing longer than usual waiting lists which is impacting on his appointment. In the meantime, we've contacted the local opticians to arrange a hearing appointment which will hopefully provide other temporary solutions. If you have any questions, please feel free to speak with me or a member of my team. We're always here to help.

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Review from Dee B (Cousin of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Newlands to be an excellent place to visit. The staff are friendly, efficient, and helpful and all the residents seem very happy and well cared for. It is a very happy place where everyone is made to feel valued and special.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for your review - we really appreciate you taking the time to leave your comments. Kind regards

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Review from Andrew B (Father of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has lived at Newlands for around 14 years.
He really enjoys it there and calls it 'home'.
The staff make lots of effort to ensure he's well cared for and happy and communication is always good.
The home always makes sure my son can get to special family events and the odd surprise. We particularly
like the new Hub area as it's very family-orientated.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us. We're incredibly pleased to have our new cafe and Hub which have given residents and the community a new space to enjoy together.

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Review from Max D (Brother of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the considerable physical challenges my brother has he always appears happy whenever we visit. This is due to the wonderful care, understanding and professionalism of the staff. The last time we visited the home was nearing completion of its refurbishment and it was looking great. I know my
brother gets the best possible care and would like to thank the staff for the great job they do.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you so much for leaving us a review. Your feedback means a lot to us and it's our pleasure looking after your brother. Best wishes.

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Review from Val W (Wife of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Newlands since 2017 after looking at a large number of care homes and from the beginning the caring and friendly atmosphere is outstanding. They have supported us on this difficult journey many times when emotionally our family have found life difficult. I will be forever grateful
for their care and understanding.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for your lovely feedback - we really appreciate you taking the time to write a review for us. Very best wishes.

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Review from M W (Mother of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident of Newlands for about seventeen years and he is very happy there. His room is always in good order despite him not being the tidiest of people. He comes home approximately once a month for four or five days in addition to an annual holiday and Christmas or the New Year and
on his return it is quite obvious that a member of staff has been in to attend to any housekeeping that might be needed. Over the last twelve months, the Unit (Newlands) has been renovated and decorated. A nice touch was each resident's name on the door with pictures reflecting their interests (in my son's case Motor Cars). I find that all the staff I encounter are happy to go the extra mile ensuring the residents feel a part of the Newlands Family.
My son has a particular interest in music from the 1970s/1980s and likewise, a member of staff also likes this genre of music. The staff member is happy to find gigs for my son to attend accompanied by him as his career.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us. We really appreciate your lovely feedback and I'll share your comments with the rest of the team. Best wishes.

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Review from Tracey B (Wife of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Newlands since the end of January and I’ve found it very nice, if I’ve had any problems they have been dealt with and they’ve only been teething problems as my husband has gbm4 and for 6 years I’ve cared for him so finding it hard to let go of caring for him still, there’s been
a few carers that have been agency and quite honest really don’t know why they went into care but it’s all been dealt with. I find it a very approachable place the residents that I’ve met seem happy. Lots of work is being done inside the building and it all seems exciting. We went round a few care/nursing homes and Newlands was a place myself and my children liked from the first time we walked into the place.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us - we really appreciate your feedback and we're always here if there's anything you'd like to talk to me or the team about. Best wishes.

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Review from Jim B (Brother of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Newlands for very many years now and I have the pleasure of seeing how happy he is living there. His care needs are relatively complex and because he is unable to speak following a damaging stroke 9 years ago, it is not always easy for the care team to know what it
is he might need. They are not daunted, however, and he receives absolutely wonderful care from people who make the effort to forge a meaningful relationship with him.
From a concerned relative's perspective, I am continually in awe of the care team and the managers. The atmosphere in the home is so relaxed and friendly and when things do not go as planned e.g. an enforced hospital admission, I have always received timely and appropriate communication from the team to let me know what is going on.
I'm always made to feel welcome when I visit and am relaxed in the knowledge that my big brother is in great hands, is getting the very best out of life and importantly, is happy.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for your lovely feedback - we really appreciate you taking the time to write a review for us. Very best wishes.

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Review from L L (Next of Kin) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour has had several respite stays with Newlands Care Home over several years.
Newlands Care Home is run in a very professional manner and the care of the staff is very caring and considerate in all aspects.
My neighbour is always happy when staying with Newlands and always looks forward for
further stays.
Friendly and very homely.
The manager of Newlands is very professional and very helpful.
Excellent care home, highly recommended.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave us a review and for your kind words, we really appreciate it. I'll share your feedback with the rest of the team. Best wishes.

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Review from B M (Friend of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Newlands understand the needs of my friend and do their utmost to maintain her dignity whilst providing high quality care. They are always cheerful, warm and welcoming and I like the 'family' feel to Newlands which makes it feel like a home - full of warmth. Senior staff are very observant
and react promptly to any concerns raised or/and health issues as and when they occur for my friend. I feel very lucky that we found Newlands.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you so much for leaving us a review and for your kind words - it's lovely to receive positive affirmation of what we do. I'll share your comments with the wider team, who I know will appreciate hearing your feedback. Best wishes.

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Review from Pauline D (Sister of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Newlands is very high. I never worry about my brother there; I know he is in a safe pair of hands. The staff are very friendly and helpful and make you feel welcome. My brother is very happy there and loves his trips out.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave us a review. It's always lovely to have positive feedback about what we do. I've shared your comments with the team. Best wishes.

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Review from S J (Aunt of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My niece broke her knee and has needed extra care because of her disability and the staff have been especially kind and considerate during her recovery.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us, we really appreciate your feedback. Best wishes.

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Review from Dalveen L (Sister of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my sister has been at Newlands home, she has been in the best of care of all the staff, with who she has a fun-loving and lovely relationship with. We couldn’t have asked for a better team who are kind, supportive and provide a person-centred approach at all times for all of the residents. The
team have been brilliant in their approach during covid and organising visits in a safe way to see my sister as I recently got married and moved away. They have always been so supportive and welcoming to me, my husband and family, especially during celebrations such as my sister’s 30th and my wedding. They go above and beyond to suit the individual needs of my sister and family. The home manager works so hard to look after the staff and residents to ensure the best care is provided at all times. Thank you for all of your amazing care; it really is a place where my sister can call home and we couldn’t have wished for anymore.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for leaving such a kind review for us - it's our pleasure to look after your sister. I've passed on your lovely feedback to the rest of the team. Best wishes

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Review from Balbir B (Mother of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 3 years of my daughter living at Newlands, she has been in the best care of all the staff. They are extremely friendly, caring and supportive of our daughter, residents and families. My daughter is always smiling and happy with the staff and has developed a lovely relationship with them.
The manager is always responsive to any concerns we may have and deals with them straight away, no matter the time of day. For our daughter and family, we couldn’t have asked for a better home and care team who are like our family. To us, this is a perfect home from home and we would like to sincerely thank them all for the best care they give. We would like to thank you all for keeping the residents safe during COVID and keeping us up to date with our daughter during this difficult time. It has been reassuring that the home has been covid free and the staff have worked really hard to keep this up. Thank you again for all that you have done and continue to do for our daughter.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you so much for leaving such a heart-warming review for us. It's our pleasure to care for your daughter. I've passed your comments on to the rest of the team, who I know will appreciate your kind words.

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Review from Elaine C (Friend of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home. Residents are really well looked after and supported by friendly and dedicated staff. We are always made to feel very welcome. Visiting has been encouraged throughout the pandemic, in a safe environment adhering to government guidelines. Well done everyone.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for leaving a review for us - we really appreciate your kind words which I've shared with the team.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Newlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Newlands is calculated as follows: ( (99 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newlands is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 8 hours ago

Please contact the care home to find out more.

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Awards / Recognitions (7)

Meet the Team (1)

Bonnie

Bonnie Burbury

Job Title: Home Manager Joined: 2000

I’m the Home Manager for Newlands and have been with WCS Care for over 20 years.


I started at Newlands as an Enabler/Carer for a year, before learning more about care delivery and leadership as a Senior Enabler. After returning from maternity leave, I developed my frontline experience as a Night Enabler before overseeing and leading our resident-focused care as Care Co-ordinator, Deputy Home Manager and then Home Manager.


What I love about being at WCS are the connections I've had with many of our residents. I’ve been at Newlands ever since joining, so I’ve been able to build special relationships with the people we’ve been caring for over the years.


I also love making sure my team are happy and aware I'm always there to listen and support them when needed.


Outside of work, I like going to festivals with my son, relaxing in nature and baking special occasion cakes for friends and family.

Frequently Asked Questions about Newlands

What types of Care is Newlands registered for?

Older Person Care, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newlands have?

There are 26 Single Rooms.

What are the Facilities & Services at Newlands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newlands to the centre of Kenilworth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newlands to verify any information. View our terms and conditions. Newlands has an Enhanced Service - more info.