Newlands

Whites Row, Kenilworth CV8 1HW
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9.8 29 Reviews
  • Newlands, Kenilworth
Newlands is situated in the town of Kenilworth, close to a variety of shops, pubs, restaurants and the castle. Newlands is only a short drive away from the larger town of Leamington Spa and the historic town of Warwick, providing a range of shops, activities and places to visit.

Designed into three small households, all situated on the ground floor, each household has a lounge and dining area, with a kitchenette where people can make their own snacks and drinks, or cook a full meal if they choose. The home benefits from a jacuzzi spa and wellness area for physical exercise, and has a number of outdoor seating areas.

There is an atmosphere that encourages friendship and socialising in a homely and welcoming environment. Residents can take part in the daily living routines of their home if they want to, such as shopping, cooking, gardening and a variety of leisure activities. There is a small domestic laundry room for residents who prefer to do their own washing. The home has its own minibus to take residents on trips both locally and further afield.
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Care Provided by Newlands

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bonnie Burbury (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome at any time to Newlands. WCS Care also provides a relatives' gateway, giving loved ones access to care and activity notes from anywhere with an internet connect (with appropriate consents in place).

Parking

  • Newlands has its own car park.

Newlands Reviews (29)

9.8

Newlands has a Review Score of 9.8 (9.762) out of 10, based on 11 reviews in the last 2 years.
Over all time Newlands has 29 reviews.

Overall Experience
  • 23
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Date Published
  • 29
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  • 11
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Reviewer Connection to Newlands
  • 5
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  • 3
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  • 2
  • 1
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Total of 29, showing 21-29
Review from Tash B (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Newlands for a couple of months respite care. I was initially worried how he would cope in a care home but he was absolutely fine and I was pleased with how he was looked after. Staff were lovely and friendly and made us feel welcome on visits. We were kept well informed through the portal.
Lots of activities and outings to get involved in if he wished. I found the staff really motivational for him to get on do his physio! Thank you guys.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for your review. We really appreciate that you've taken time to leave a comment for us. I'll share your feedback with the wider team. Best wishes.

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Review from Gary B (Friend of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Newlands for over 10 years. Throughout this time I have been so impressed with the friendly, professional nature of the staff. Whenever any issues have arisen I have been able to sit down with the care home manager, and they have been dealt with promptly and efficiently.


The

care home retains a high number of staff which has greatly helped my friend, and his family and friends, build up a great rapport with carers and managers alike. This close relationship has proved particularly important during this challenging Covid-19 crisis.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us. I'll pass your kind comments on to the rest of the team.

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Review from Andrew P (Son of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the way my father has been treated over the last year. He is well looked after, and all the staff are nice.
The food is excellent.
I could not recommend this home more, the care home manager is always welcoming and addresses any concerns made straight away, if it was not for
her, Newlands would not be the way it is in my opinion.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to leave a review for us. I'll share your very kind words with the wider team. Kind regards, from the Newlands team.

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Review from Ellen S (Stepmother of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is just brilliant; they are always looking out for everyone within the care home be that members of the family of their service users and the service users directly. Throughout the whole COVID19 situation, they have been keeping in regular touch to keep us updated with how our little
man is getting on and letting us know how he is getting on medically and as a general service user. They always ensure that he socialises with other service users and that he gets his individual chill out time as well throughout the days and weeks he has been there. Our little man has always been a regular daycare visitor at other daycare centres where we used to live, and he has improved leaps and bounds since becoming a service user at the Newlands care home.
Reply from Bonnie Burbury, Home Manager at Newlands

Thank you for taking the time to write a review for us and your very kind words which I will pass on to the team.

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Review from C W (Sister of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is in the home, and he is looking better each time I see him. Great staff, great treatment and care, very capable, caring staff. Couldn't ask for better people to be in charge of my brothers care.
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Review from Sue L (Friend of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having been a regular visitor to Newlands over the last 5 years I am constantly impressed by the level of care and attention the staff give to the residents. From personal care with dignity and respect to tailoring rooms and activities to individuals needs and abilities. Care is at the heart of what
they do, together with encouraging independence and making it as much of a home as is possible whilst catering for a wide variety of disabilities. There is always a cheerful welcome. Staff are always polite and treat residents with respect. There is a lot of laughter which says much. In addition, the food always smells delicious and looks appetising. Meals are fresh and there is plenty of choices, not something you can say about all home.
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Review from Kiran B (Sister of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been living at Newlands care home for around over 2 years they provide the best sort of care and best reassurance to the residents. It is such a warm and homely environment we are privileged to have our sister at Newlands home. The home manager provides the best support and the facilities
are always kept on high standards.
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Review from Fiona C (Cousin of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has been at Newlands for many years. He has a good relationship with the staff who are very caring towards him. The staff are always very helpful, approachable and friendly when I visit.
On my last visit, it was reassuring to see the infection control measures that had been put into place
for Covid. In addition, the planning that is currently taking place, for future visiting in these uncertain times, has been well thought out.
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Review from Clare B (Relative of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has been a resident at Newlands for the past 10 years and has always been well looked after and cared for. He is extremely happy there and would not want to move anywhere else. The staff are helpful and friendly and interact well with both residents and their families and friends. I cannot
praise the Home Manager too highly - she is always prepared to discuss and act upon any concerns we may have. The food is freshly prepared on the premises and there is always a choice available.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Newlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Newlands is calculated as follows: ( (99 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newlands is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 13 Oct 2025

Please contact the care home to find out more.

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Awards / Recognitions (7)

Meet the Team (1)

Bonnie

Bonnie Burbury

Job Title: Home Manager Joined: 2000

I’m the Home Manager for Newlands and have been with WCS Care for over 20 years.


I started at Newlands as an Enabler/Carer for a year, before learning more about care delivery and leadership as a Senior Enabler. After returning from maternity leave, I developed my frontline experience as a Night Enabler before overseeing and leading our resident-focused care as Care Co-ordinator, Deputy Home Manager and then Home Manager.


What I love about being at WCS are the connections I've had with many of our residents. I’ve been at Newlands ever since joining, so I’ve been able to build special relationships with the people we’ve been caring for over the years.


I also love making sure my team are happy and aware I'm always there to listen and support them when needed.


Outside of work, I like going to festivals with my son, relaxing in nature and baking special occasion cakes for friends and family.

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