Newlands

For the past 3 years of my daughter living at Newlands, she has been in the best care of all the staff. They are extremely friendly, caring and supportive of our daughter, residents and families. My daughter is always smiling and happy with the staff and has developed a lovely relationship with them. The manager is always responsive to any concerns we may have and deals with them straight away, no matter the time of day. For our daughter and family, we couldn’t have asked for a better home and care team who are like our family. To us, this is a perfect home from home and we would like to sincerely thank them all for the best care they give. We would like to thank you all for keeping the residents safe during COVID and keeping us up to date with our daughter during this difficult time. It has been reassuring that the home has been covid free and the staff have worked really hard to keep this up. Thank you again for all that you have done and continue to do for our daughter.

A wonderful home. Residents are really well looked after and supported by friendly and dedicated staff. We are always made to feel very welcome. Visiting has been encouraged throughout the pandemic, in a safe environment adhering to government guidelines. Well done everyone.

My dad was in Newlands for a couple of months respite care. I was initially worried how he would cope in a care home but he was absolutely fine and I was pleased with how he was looked after. Staff were lovely and friendly and made us feel welcome on visits. We were kept well informed through the portal. Lots of activities and outings to get involved in if he wished. I found the staff really motivational for him to get on do his physio! Thank you guys.

I have been visiting my friend at Newlands for over 10 years. Throughout this time I have been so impressed with the friendly, professional nature of the staff. Whenever any issues have arisen I have been able to sit down with the care home manager, and they have been dealt with promptly and efficiently.

The care home retains a high number of staff which has greatly helped my friend, and his family and friends, build up a great rapport with carers and managers alike. This close relationship has proved particularly important during this challenging Covid-19 crisis.

I could not recommend this home more, the care home manager is always welcoming and addresses any concerns made straight away, if it was not for her, Newlands would not be the way it is in my opinion.

This care home is just brilliant; they are always looking out for everyone within the care home be that members of the family of their service users and the service users directly. Throughout the whole COVID19 situation, they have been keeping in regular touch to keep us updated with how our little man is getting on and letting us know how he is getting on medically and as a general service user. They always ensure that he socialises with other service users and that he gets his individual chill out time as well throughout the days and weeks he has been there. Our little man has always been a regular daycare visitor at other daycare centres where we used to live, and he has improved leaps and bounds since becoming a service user at the Newlands care home.

My brother is in the home, and he is looking better each time I see him. Great staff, great treatment and care, very capable, caring staff. Couldn't ask for better people to be in charge of my brothers care.

Having been a regular visitor to Newlands over the last 5 years I am constantly impressed by the level of care and attention the staff give to the residents. From personal care with dignity and respect to tailoring rooms and activities to individuals needs and abilities. Care is at the heart of what they do, together with encouraging independence and making it as much of a home as is possible whilst catering for a wide variety of disabilities. There is always a cheerful welcome. Staff are always polite and treat residents with respect. There is a lot of laughter which says much. In addition, the food always smells delicious and looks appetising. Meals are fresh and there is plenty of choices, not something you can say about all home.

My sister has been living at Newlands care home for around over 2 years they provide the best sort of care and best reassurance to the residents. It is such a warm and homely environment we are privileged to have our sister at Newlands home. The home manager provides the best support and the facilities are always kept on high standards.

On my last visit, it was reassuring to see the infection control measures that had been put into place for Covid. In addition, the planning that is currently taking place, for future visiting in these uncertain times, has been well thought out.

My relative has been a resident at Newlands for the past 10 years and has always been well looked after and cared for. He is extremely happy there and would not want to move anywhere else. The staff are helpful and friendly and interact well with both residents and their families and friends. I cannot praise the Home Manager too highly - she is always prepared to discuss and act upon any concerns we may have. The food is freshly prepared on the premises and there is always a choice available.