Cliff House

Cliff Hill, Clowne, Chesterfield S43 4LE
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9.8 51 Reviews
  • Cliff House, Chesterfield
Part of the Halcyon Care Group, an established quality care provider in Lincolnshire since 1989, Cliff House is situated in a quiet residential area within walking distance of the centre of Clowne.

Cliff House is a residential care home situated on top of Cliff Hill offering stunning views of the surrounding area, boasting a purpose built garden.

Staff offer personal care for up to 40 residents with physical disabilities, dementia and mental health problems.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1035 – £1150
  • Self-Funded Residential Dementia Care: £1035 – £1150
  • RESPITE Self-Funded Residential Care: £1035 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1035 – £1050

Fees are subject to assessment based on individual needs and room availability. For more information, please contact Cliff House directly.

These prices are only a guideline, please contact Cliff House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Bullimore (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals are accepted from health professionals, local authorities, and directly from families. All prospective residents undergo an individual assessment to ensure the home can meet their care needs. Admissions are subject to the availability of rooms.
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (5)

Visiting

  • Cliff House Care Home welcomes visits from family and friends, recognising the important role they play in supporting residents’ emotional and social wellbeing. Visits are encouraged during reasonable daytime hours. To ensure the safety and comfort of all residents, visitors may be asked to follow basic infection control and safeguarding measures where appropriate.

Parking

  • Cliff House Care Home provides an on-site car park that is a private facility reserved exclusively for visitors and staff, ensuring convenient access to the home.

Cliff House Reviews (51)

9.8

Cliff House has a Review Score of 9.8 (9.848) out of 10, based on 17 reviews in the last 2 years.
Over all time Cliff House has 51 reviews.

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Reviewer Connection to Cliff House
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Review from D M (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had to move into a care home after a short stay in the hospital. The first place he was in was horrible, the building and staff, so we were on edge when we moved my dad into Cliff House but we really didn't need to be, this place is amazing. it's lovely and clean, all the rooms are very homely
and the staff, well, what can I say about them? They have been amazing with my dad, doing more than just the normal day-to-day care. My dad has dementia and is sometimes a bit challenging but they do everything in their power to keep him happy. I appreciate them all, they all do so much.
Reply from Karen Mullins, Manager at Cliff House

Thank you for the lovely review. Your dad is a pleasure to look after and he definitely keeps the staff on their toes, we wouldn't want him any other way.

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Review from David W (Son of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are fantastic, and extremely caring and provide/create an environment that is friendly and welcoming.
Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. It is a pleasure to look after your dad.

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Review from S T (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Cliff House for nearly three years. It was the hardest thing to trust someone so precious to the care of others but Mum found a loving, caring home when she moved in. I can't put into words how happy she is, priceless to be honest.
Cliff House has a management team
that I trust implicitly and along with the best of staff, they ensure Mum receives exemplary loving care.
No hesitation in recommending Cliff House for your loved one.
Reply from Diane Ashborn, Office Manager at Cliff House

Thank you for your review, it's greatly appreciated, and thank you for all you do personally for Cliff House.

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Review from Jean H (Relative of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is great. It feels like a home. The staff are great.
Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. Your relative seems to be very happy and has settled in well.

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Review from Dave S (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff to be very friendly and the home to be clean. My mother has dementia and was underweight when she moved in, she has picked up marvellously under Cliff House's care. I have no worries about recommending them.
Reply from Karen Mullins, Manager at Cliff House

Dear Dave,
Thank you for your kind review. Your mum is very settled and is happy with us here at Cliff House. We are so delighted you have seen a change in her.

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Review from L S (Granddaughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother came here last August and was really quite poorly. Her transformation due to this care home is really incredible. All the staff are very friendly and take such good care of her. The food is really good too. Would highly recommend.
Reply from Karen Mullins, Manager at Cliff House

Dear L,
Thank you for your kind review. It is a pleasure to look after your grandmother, she has settled in really well.

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Review from L S (Niece of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Cliff House for 18 months now and the care and support that she receives is outstanding. The staff and management go above and beyond to maintain and promote independence, health and wellbeing during these difficult times it gives me peace of mind to know that my aunt
is safe and well cared for. I receive regular telephone updates regarding my aunt's health and wellbeing. I am able to speak to my aunt on the phone regularly. A big thank you go everyone at Cliff House.
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Review from B B (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the team at Cliff House for their unfailing commitment to continue to provide an excellent standard of care during the Covid-19 pandemic. Despite the intensely difficult challenges faced by the care home sector, the team at Cliff House has continued to focus on the emotional
and physical wellbeing of all the residents, keeping them Covid free. Heartfelt thanks for looking after my dad and dear friends. Please take care and hope you all remain safe and well until we meet again.
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Review from S L (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. All members of staff treat you like a part of their families. Lovely home and my father is very comfortable, the staff can't do enough to make us feel welcome and they are always there to listen to us if we have any problems.
Well done to all the staff for keeping residents safe during
the Covid-19 pandemic.
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Review from C M (Niece of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the holistic care received by my auntie. We are well informed of her welfare.
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Review from A M (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent place.
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Review from Kevin H (Son of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to say the team at Cliff House have gone well above average considering everything that is going on with COVID 19. They have given residents and their families 110%. They have a hard job to do which many of us could never do! Would like to say keep up the good work and stay safe.
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Review from R H (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I did have both parents as residents at Cliff House. Sadly my dad passed away in August. All the way through and during the past few weeks of being in Cliff House did me proud of looking after my dad even the last night as he passed away. Couldn't have asked for anyone else to have looked after him.
A massive thank you. And my mum is still in their care and as the situation the country is in with COVID-19, I can appreciate everything you have in place as it is keeping my mum safe and well.
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Review from Judith F (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So good that my father went in for 2 weeks respite and after 3 days booked himself in permanently. All of the staff are superb and nothing is too much trouble. They are very caring and keep you informed of any problems - always nice to be kept in the loop.
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Review from Y F (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mum and dad were living at Cliff House, they made them both very welcome. Although Mum wasn’t sure about living there to start with, all the staff made her safe and secure and now she is very happy there. While there, my dad became really poorly and all the staff went above and beyond the care
of my dad who has just recently died. I would definitely recommend Cliff House. I know that my mum is safe and secure and is very well looked after while living there and there is always lots of activities to keep her occupied.
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Review from Chris W (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one likes to leave a loved one in a care home, but going into Cliff House was made very pleasant in mum's final years.
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Review from J A (Resident) assisted by family/friend published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice. No complaints at all.
18 months at Cliff House it's a wonderful home.
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Review from Katie N (Daughter-in-law of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been kind and helpful and nothing is too much trouble for the staff. Any problems we have had have been dealt with professionally. I feel happy that my relative is being cared for in a safe and happy environment.
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Review from Susan M (Daughter of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home have been excellent with my mum.
There are lots of activities for residents and opportunities for them to go out on trips. Staff have been excellent as my mum can be difficult to please and they try to encourage her to join in with activities.
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Review from Sam T (Son of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father suffers with Parkinsons and dementia so is in Cliff House because of ill health. The staff are brilliant with him. They engage with him every day no matter what his mental state is. They always make him smile, which I know is difficult.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Cliff House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Cliff House is calculated as follows: ( (174 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cliff House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Natalie

Natalie Bullimore

Job Title: Care Home Manager

Natalie Bullimore serves as the Registered Manager at Cliff House Care Home, a 40-bed residential facility in Clowne, Derbyshire, specializing in dementia, mental health, and respite care. With a deep commitment to person-centred care, Natalie leads her team in delivering compassionate and high-quality support to residents.


Since her appointment, Natalie has been instrumental in maintaining the home's "Good" rating across all key areas—Safe, Effective, Caring, Responsive, and Well-led—as assessed by the Care Quality Commission (CQC) .


Natalie's management style emphasizes collaboration, empathy, and continuous improvement. She fosters a supportive environment for both staff and residents, ensuring that the care provided is tailored to individual needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cliff House to verify any information. View our terms and conditions. Cliff House has an Enhanced Service - more info.