Cliff House

Cliff Hill, Clowne, Chesterfield S43 4LE
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9.9 47 Reviews
  • Cliff House, Chesterfield
Part of the Halcyon Care Group, an established quality care provider in Lincolnshire since 1989, Cliff House is situated in a quiet residential area within walking distance of the centre of Clowne.

Cliff House is a residential care home situated on top of Cliff Hill offering stunning views of the surrounding area, boasting a purpose built garden.

Staff offer personal care for up to 40 residents with physical disabilities, dementia and mental health problems.

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Care Provided by Cliff House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Karen Mullins (Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cliff House Reviews (47)

Total of 47, showing 21-40
9.9

Cliff House has a Review Score of 9.9 (9.891) out of 10, based on 13 reviews in the last 2 years. Over all time Cliff House has 47 reviews.

Overall Experience

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  • 13
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Date Published

47
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10
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34

Review from Dave S (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very friendly and the home to be clean. My mother has dementia and was underweight when she moved in, she has picked up marvellously under Cliff House's care. I have no worries about recommending them.

Reply from Karen Mullins, Manager at Cliff House

Dear Dave,
Thank you for your kind review. Your mum is very settled and is happy with us here at Cliff House. We are so delighted you have seen a change in her.


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Review from L S (Granddaughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came here last August and was really quite poorly. Her transformation due to this care home is really incredible. All the staff are very friendly and take such good care of her. The food is really good too. Would highly recommend.

Reply from Karen Mullins, Manager at Cliff House

Dear L,
Thank you for your kind review. It is a pleasure to look after your grandmother, she has settled in really well.


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Review from L S (Niece of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Cliff House for 18 months now and the care and support that she receives is outstanding. The staff and management go above and beyond to maintain and promote independence, health and wellbeing during these difficult times it gives me peace of mind to know that my aunt
is safe and well cared for. I receive regular telephone updates regarding my aunt's health and wellbeing. I am able to speak to my aunt on the phone regularly. A big thank you go everyone at Cliff House.

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Review from B B (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the team at Cliff House for their unfailing commitment to continue to provide an excellent standard of care during the Covid-19 pandemic. Despite the intensely difficult challenges faced by the care home sector, the team at Cliff House has continued to focus on the emotional
and physical wellbeing of all the residents, keeping them Covid free. Heartfelt thanks for looking after my dad and dear friends. Please take care and hope you all remain safe and well until we meet again.

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Review from S L (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. All members of staff treat you like a part of their families. Lovely home and my father is very comfortable, the staff can't do enough to make us feel welcome and they are always there to listen to us if we have any problems.
Well done to all the staff for keeping residents safe during
the Covid-19 pandemic.

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Review from C M (Niece of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the holistic care received by my auntie. We are well informed of her welfare.

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Review from A M (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place.

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Review from Kevin H (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say the team at Cliff House have gone well above average considering everything that is going on with COVID 19. They have given residents and their families 110%. They have a hard job to do which many of us could never do! Would like to say keep up the good work and stay safe.

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Review from R H (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did have both parents as residents at Cliff House. Sadly my dad passed away in August. All the way through and during the past few weeks of being in Cliff House did me proud of looking after my dad even the last night as he passed away. Couldn't have asked for anyone else to have looked after him.
A massive thank you. And my mum is still in their care and as the situation the country is in with COVID-19, I can appreciate everything you have in place as it is keeping my mum safe and well.

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Review from Judith F (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So good that my father went in for 2 weeks respite and after 3 days booked himself in permanently. All of the staff are superb and nothing is too much trouble. They are very caring and keep you informed of any problems - always nice to be kept in the loop.

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Review from Y F (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad were living at Cliff House, they made them both very welcome. Although Mum wasn’t sure about living there to start with, all the staff made her safe and secure and now she is very happy there. While there, my dad became really poorly and all the staff went above and beyond the care
of my dad who has just recently died. I would definitely recommend Cliff House. I know that my mum is safe and secure and is very well looked after while living there and there is always lots of activities to keep her occupied.

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Review from Chris W (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No one likes to leave a loved one in a care home, but going into Cliff House was made very pleasant in mum's final years.

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Review from J A (Resident) assisted by family/friend published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice. No complaints at all.
18 months at Cliff House it's a wonderful home.

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Review from Katie N (Daughter-in-law of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been kind and helpful and nothing is too much trouble for the staff. Any problems we have had have been dealt with professionally. I feel happy that my relative is being cared for in a safe and happy environment.

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Review from Susan M (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home have been excellent with my mum.
There are lots of activities for residents and opportunities for them to go out on trips. Staff have been excellent as my mum can be difficult to please and they try to encourage her to join in with activities.

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Review from Sam T (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers with Parkinsons and dementia so is in Cliff House because of ill health. The staff are brilliant with him. They engage with him every day no matter what his mental state is. They always make him smile, which I know is difficult.

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Review from Pamela H (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was accompanied by my sister and a social worker. The review was very thorough and professional. All our queries and concerns were dealt with very well.
I was very impressed with the care plans for my mum relating to risk assessments and handling day to day living.
I did request she had 2 - 3 baths
(showers) per week.

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Review from Kimberley F (Granddaughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, friendly staff, passionate about the residents. All very friendly and everyone is made to feel welcome and apart of the Cliff House family.

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Review from Dawn M (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First entering Cliff House to view for my dad it was a very friendly and welcoming welcome from the managers. I was impressed at everything! The cares do an amazing hob and you can see the love they have for the residents, they are all looked after with dignity. The food is amazing, entertainment staff
are brilliant. I would highly recommend Cliff House. Thank you.

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Review from Jon S (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Cliff House for 8 years and she has always been treated with great care and dignity but I believe in recent months, the quality of care is at it's highest. I also have a friend who is a resident at Cliff House on my recommendation because the quality of care is so very good.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Cliff House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Cliff House is calculated as follows: ( (140 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliff House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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