Cliff House

Cliff Hill, Clowne, Chesterfield S43 4LE
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9.8 51 Reviews
  • Cliff House, Chesterfield
Part of the Halcyon Care Group, an established quality care provider in Lincolnshire since 1989, Cliff House is situated in a quiet residential area within walking distance of the centre of Clowne.

Cliff House is a residential care home situated on top of Cliff Hill offering stunning views of the surrounding area, boasting a purpose built garden.

Staff offer personal care for up to 40 residents with physical disabilities, dementia and mental health problems.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1035 – £1150
  • Self-Funded Residential Dementia Care: £1035 – £1150
  • RESPITE Self-Funded Residential Care: £1035 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1035 – £1050

Fees are subject to assessment based on individual needs and room availability. For more information, please contact Cliff House directly.

These prices are only a guideline, please contact Cliff House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Bullimore (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals are accepted from health professionals, local authorities, and directly from families. All prospective residents undergo an individual assessment to ensure the home can meet their care needs. Admissions are subject to the availability of rooms.
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (5)

Visiting

  • Cliff House Care Home welcomes visits from family and friends, recognising the important role they play in supporting residents’ emotional and social wellbeing. Visits are encouraged during reasonable daytime hours. To ensure the safety and comfort of all residents, visitors may be asked to follow basic infection control and safeguarding measures where appropriate.

Parking

  • Cliff House Care Home provides an on-site car park that is a private facility reserved exclusively for visitors and staff, ensuring convenient access to the home.

Cliff House Reviews (51)

9.8

Cliff House has a Review Score of 9.8 (9.848) out of 10, based on 17 reviews in the last 2 years.
Over all time Cliff House has 51 reviews.

Overall Experience
  • 37
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Date Published
  • 51
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  • 17
  • 34
Reviewer Connection to Cliff House
  • 26
  • 7
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  • 1
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Total of 51, showing 41-51
Review from Pamela H (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was accompanied by my sister and a social worker. The review was very thorough and professional. All our queries and concerns were dealt with very well.
I was very impressed with the care plans for my mum relating to risk assessments and handling day to day living.
I did request she had 2 - 3 baths
(showers) per week.
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Review from Kimberley F (Granddaughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant, friendly staff, passionate about the residents. All very friendly and everyone is made to feel welcome and apart of the Cliff House family.
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Review from Dawn M (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First entering Cliff House to view for my dad it was a very friendly and welcoming welcome from the managers. I was impressed at everything! The cares do an amazing hob and you can see the love they have for the residents, they are all looked after with dignity. The food is amazing, entertainment staff
are brilliant. I would highly recommend Cliff House. Thank you.
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Review from Jon S (Son of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Cliff House for 8 years and she has always been treated with great care and dignity but I believe in recent months, the quality of care is at it's highest. I also have a friend who is a resident at Cliff House on my recommendation because the quality of care is so very good.
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Review from Ann A (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum initially came into Cliff House for respite and settled so well that we decided it was to become a permanent residency. The staff are fantastic. The home is beautifully clean and smells wonderful. Mum is thoroughly enjoying the food which is wonderful to see as she has been a poor eater in the
past few years.
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Review from B S (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cliff House is a comfortable, caring residential home. The mixed nature of the needs of residents requires and achieves a varied approach with residents.
For the more "able" and more ambient residents, I feel more stimulus is needed. What steps are in place for inter-resident "conflict". My mother
can be, I have noticed, a bit spiteful towards a particular resident. She can alienate herself through it which is a downward spiral.
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Review from J S (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been a resident in Cliff House since 2016. There have been many changes over this period with much improvement. The home is clean and fresh, food is well prepared and varied. Care is good and the carers are excellent with activities and entertainment being a priority. Mum is happy in
the environment provided at Cliff House
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Review from N D (Relative of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found this house and staff welcoming, caring and pleasant. Nothing was too much trouble. The residents stay was short but happy.
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Review from A S (Respite Resident) assisted by family/friend published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed staying at Cliff House. Have had the best care - lovely staff - food good - nice atmosphere throughout.


Lovely to get hair done on site. Also had a manicure and nail polish - a special treat for me!

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Review from Angela M (Wife of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents pockets are not checked before clothes are taken to laundry. Wristwatch and spectacles have been put through the washer and dryer thus destroying them.
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Review from Jane H (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was only in Cliff House for a few weeks but she was happy and was constantly praising the staff. She also enjoyed the meals saying there was always a good choice. The staff were friendly and accommodating.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Cliff House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Cliff House is calculated as follows: ( (174 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cliff House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Natalie

Natalie Bullimore

Job Title: Care Home Manager

Natalie Bullimore serves as the Registered Manager at Cliff House Care Home, a 40-bed residential facility in Clowne, Derbyshire, specializing in dementia, mental health, and respite care. With a deep commitment to person-centred care, Natalie leads her team in delivering compassionate and high-quality support to residents.


Since her appointment, Natalie has been instrumental in maintaining the home's "Good" rating across all key areas—Safe, Effective, Caring, Responsive, and Well-led—as assessed by the Care Quality Commission (CQC) .


Natalie's management style emphasizes collaboration, empathy, and continuous improvement. She fosters a supportive environment for both staff and residents, ensuring that the care provided is tailored to individual needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cliff House to verify any information. View our terms and conditions. Cliff House has an Enhanced Service - more info.