Netherhall

Nether Hall Road, Hartshorne, Swadlincote DE11 7AA

Nether Hall is based in the rural setting of Hartshorne in the Derbyshire countryside a mile and a half from the town centre.

Care provision comprises of nursing, residential, day care, early stage dementia, physically disabled and palliative care.

As well as extensive gardens they have a secure, enclosed courtyard area that can be used by residents and their guests and for outdoors activities weather permitting.

Food is freshly prepared and home-made and a cooked breakfast is available on request.

Activities available range from outdoor trips by bus, specialist events in the community, staff concerts, armchair exercise and visits to the cinema within the home.

Group: Larchwood Care

Person in charge: Samantha Gillespie (General Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 44+.

Single Rooms: 38

Shared Rooms: 6

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Netherhall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Netherhall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Netherhall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Netherhall is calculated as follows: ( (31 Excellents x 5) + (17 Goods x 4) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.8 Points relating to the number of positive Reviews for Netherhall is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Netherhall has a Review Score of 8.4 (8.446) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Netherhall?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Netherhall

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Volunteer
    1

I couldn't speak well enough of Netherhall Nursing home. From the day my Sister went there for 'end of life' care she got that 100% making sure she was comfortable, they kept her so clean and the bedding was lovely. The room was lovely to me and my family was there all day every day. They looked after us all with food and drinks. Nothing was too much trouble and they would have a joke with to cheer us up. They are angels. Brilliant place.

How likely would you be to recommend Netherhall? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I found everyone caring, very helpful and friendly. It's lovely and clean and my dad loves the food.

How likely would you be to recommend Netherhall? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

Lucy Hay, Home Manager at Netherhall responded to this review on 06 Jul 2017:

This is a lovely review Susan, it is fantastic that you have written your support down for the home.

Our lovely Mum spent the last 6 years of her life at Netherhall, sadly passing away just 3 weeks ago, and throughout her stay here she was always treated with such care and dignity, especially important being bed-bound, having suffered a devastating stroke.
All the staff treated Mum with such affection, often popping into her room to give her a cuddle and a few kind words, as well as the excellent physical care she received during her time there. Nothing was ever too much trouble for anyone.
Location and facilities are important and excellent but it's the staff who make all the difference in this environment and we cannot praise highly enough the carers and nurses who looked after Mum. Her room was her home and the girls became her extended family.
We were very lucky to find this for our Mum and cannot recommend anywhere more highly to care for a loved one than Netherhall. Thank you all so much.

How likely would you be to recommend Netherhall? Extremely Likely

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Average Rating:   4.8 out of 5

Lucy Hay, Home Manager at Netherhall responded to this review on 22 Jun 2017:

Thank you for such a lovely review. It was an absolute pleasure to look after your mum, and we will miss her dearly. Thank you for recognising the efforts of the staff who work here, it really does make a difference to hear this.

I currently volunteer at Netherhall. I visit the residents regularly with my dog Buddy. We walk around letting the residents stroke buddy and I find this calms them and brings a smile to their faces. Most residents get involved and look forward to our visits. Netherhall is a lovely home with a welcoming feel.

How likely would you be to recommend Netherhall? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ann Simmonds, Regional Manager at Netherhall responded to this review on 22 Jul 2016:

Thank you for this review. It's nice to know that the visitors to the home feel we are doing a good job. It's also nice you've taken the time to review our service. We appreciate this.

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Bed Vacancies

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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