Springbank House Care Home

17 Ashgate Road, Chesterfield S40 4AA

Springbank House in Chesterfield, is keen to look after the person and not their ailment alone and to do this, staff like to get to know residents and find out who they are and what they did during their lives.

All residents have an individualised care plan.

Care workers get to know residents' families too to understand the dynamics within the family in order to build trust.

The home welcomes long stay and short stay residents, such as for rehabilitation or to build confidence after a fall. It also offers respite care and support.

Residents can enjoy the use of a conservatory, four lounges and a dining room and there are single and double bedrooms available with en-suite bathrooms.

Group: Hill Care

Person in charge: Karen Busby (Care Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 41

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Springbank House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.3 out of 10 for Springbank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Springbank House Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.275 for Springbank House Care Home is calculated as follows: ( (66 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 153 Ratings = 4.275

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Springbank House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Springbank House Care Home has a Review Score of 9.3 (9.275) out of 10 and an Average Rating of 4.3 out of 5 from 13 Reviews over all time

Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springbank House Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springbank House Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Goddaughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Very caring.
Professional.
Clean environment.
Always some form of activity taking place.
Residents always seem happy and content. My friend is always clean and tidy, her hair always looks nice! She seems to have gained weight, due to the excellent food to tempt her.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Clean and comfortable room, with a wardrobe, chest of drawers ( in corner cupboard is a wash basin and toilet). Single bed two chairs (one easy) own tv efficient radiator. Room regularly cleaned and visitors are welcome.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very friendly staff who my dad likes.
Worry about him spending so much time in his room alone but I know that is his own choice.
Dad often states he would like more regular showers as he showered daily at home.

How likely would you be to recommend Springbank House Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

My father has been here for four or five years; he has been well looked after by caring embers of staff and managers who seem to understand 'minor details' of his various habits and requirements. If I encounter issues they are dealt with quickly and professionally.
Similarly, the staff are quick to contact me (I live around 70 miles away) to provide information or to identify any problems.
I would recommend this establishment.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are always helpful and friendly.
They encourage my godmother to take part in arranged activities and respect her wants and needs.
When she has had periods of illness they are supportive for hospital visit etc.
She loves the food, which is good home-cooked food, prepared freshly on the premises.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Stepfather in respite has settled very quickly due to the friendliness of staff, good food and all-round atmosphere.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very thankful to the staff who care for my grandmother. Always kind, helpful and caring. Nothing is too much trouble. Great activities and they take to share photos with us. Really lovely home! Would recommend.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with the way my mum is looked after.
She was not coping at home looking after herself.
I am no longer worried that she is not taking her tablets and feeding herself properly.
Mum appears to be happy and settled here and likes the staff.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Lovely atmosphere, clean and inviting, friendly staff.
The resident feels loved and cared for.
Thank you.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Staff work hard, good relationship with the residents. Very helpful to visitors. Nothing is too much trouble.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum has now been a resident at Springbank House for a year following a spell in hospital and five weeks at another centre.
At one stage mum was very poorly and we wondered if she was in a terminal decline. The care she has received has been so effective she is now eating, talking and smiling again to the extent of joining this months trip to the seaside and enjoying it!
As a professional who has worked with buildings of this type for years, I am aware of the limitations an older property imposes and appreciate the way staff and management do make the best possible use of the facilities they have.

How likely would you be to recommend Springbank House Care Home? Likely

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Average Rating:   4.3 out of 5

I have been visiting the home now for 18 months and during that time there have occasionally been some issues (one or two still ongoing), having said that the staff and management are always polite and do their best to address the problem. Food is good and plentiful, always a choice if the menu is not to the liking. All in all a home run with good intentions and ideas, it gets a "yes" from me.

How likely would you be to recommend Springbank House Care Home? Likely

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Average Rating:   3.2 out of 5

A pleasant and clean care home, all the staff are helpful, friendly and work well together.

How likely would you be to recommend Springbank House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Hill Care

Date: Monday 15 Feb 2016

more details

November 2014

Job Vacancies