Springbank House Care Home

17 Ashgate Road, Chesterfield S40 4AA
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9.4 31 Reviews
  • Springbank House Care Home, Chesterfield
Springbank House in Chesterfield, is keen to look after the person and not their ailment alone and to do this, staff like to get to know residents and find out who they are and what they did during their lives.

All residents have an individualised care plan.

Care workers get to know residents' families too to understand the dynamics within the family in order to build trust.

The home welcomes long stay and short stay residents, such as for rehabilitation or to build confidence after a fall. It also offers respite care and support.

Residents can enjoy the use of a conservatory, four lounges and a dining room and there are single and double bedrooms available with en-suite bathrooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1304
  • Self-Funded Residential Dementia Care: from £1304
  • RESPITE Self-Funded Residential Care: from £1304
  • RESPITE Self-Funded Residential Dementia Care: from £1304

These prices are only a guideline, please contact Springbank House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emily Barlow (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • Free onsite parking

Springbank House Care Home Reviews (31)

Total of 31, showing 21-31
9.4

Springbank House Care Home has a Review Score of 9.4 (9.372) out of 10, based on 11 reviews in the last 2 years. Over all time Springbank House Care Home has 31 reviews.

Overall Experience

  • 15
  • 14
  • 2
  • 0
  • 0

Date Published

31
1
4
11
20

Review from Eric B (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and comfortable room, with a wardrobe, chest of drawers ( in corner cupboard is a wash basin and toilet). Single bed two chairs (one easy) own tv efficient radiator. Room regularly cleaned and visitors are welcome.

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Review from M B (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff who my dad likes.
Worry about him spending so much time in his room alone but I know that is his own choice.
Dad often states he would like more regular showers as he showered daily at home.

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Review from David G (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for four or five years; he has been well looked after by caring embers of staff and managers who seem to understand 'minor details' of his various habits and requirements. If I encounter issues they are dealt with quickly and professionally.
Similarly, the staff are quick to
contact me (I live around 70 miles away) to provide information or to identify any problems.
I would recommend this establishment.

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Review from M T (Goddaughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and friendly.
They encourage my godmother to take part in arranged activities and respect her wants and needs.
When she has had periods of illness they are supportive for hospital visit etc.
She loves the food, which is good home-cooked food, prepared freshly on the premises.

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Review from G P (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my mum is looked after.
She was not coping at home looking after herself.
I am no longer worried that she is not taking her tablets and feeding herself properly.
Mum appears to be happy and settled here and likes the staff.

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Review from Gill S (Friend of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely atmosphere, clean and inviting, friendly staff.
The resident feels loved and cared for.
Thank you.

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Review from Rachael H (Granddaughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thankful to the staff who care for my grandmother. Always kind, helpful and caring. Nothing is too much trouble. Great activities and they take to share photos with us. Really lovely home! Would recommend.

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Review from A M (Sister of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work hard, good relationship with the residents. Very helpful to visitors. Nothing is too much trouble.

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Review from D B (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been a resident at Springbank House for a year following a spell in hospital and five weeks at another centre.
At one stage mum was very poorly and we wondered if she was in a terminal decline. The care she has received has been so effective she is now eating, talking and smiling again
to the extent of joining this months trip to the seaside and enjoying it!
As a professional who has worked with buildings of this type for years, I am aware of the limitations an older property imposes and appreciate the way staff and management do make the best possible use of the facilities they have.

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Review from E F (Wife of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been visiting the home now for 18 months and during that time there have occasionally been some issues (one or two still ongoing), having said that the staff and management are always polite and do their best to address the problem. Food is good and plentiful, always a choice if the menu is not
to the liking. All in all a home run with good intentions and ideas, it gets a "yes" from me.

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Review from John H (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and clean care home, all the staff are helpful, friendly and work well together.

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Current Review Score: 9.4 (9.372)

Overview of Review Score

The Review Score of 9.4 (9.372) out of 10 for Springbank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.372 for Springbank House Care Home is calculated as follows: ( (60 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 129 Ratings = 4.372

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springbank House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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