Whittington Care Home

40 Holland Road, Old Whittington, Chesterfield S41 9HF
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9.4 33 Reviews
  • Whittington Care Home, Chesterfield
Whittington Care Home is a 48 bed care home in Chesterfield.

Staff are caring, professional and trained and take time to treat residents with respect and consideration.

There are lots of stimulating activities at the care home which is tailored to individual interests, abilities and preferences. Residents are supported to continue their hobbies and passions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1386
  • Self-Funded Nursing Dementia Care: from £1386
  • RESPITE Self-Funded Residential Care: from £780
  • RESPITE Self-Funded Residential Dementia Care: from £780
  • RESPITE Self-Funded Nursing Care: from £836
  • RESPITE Self-Funded Nursing Dementia Care: from £836

These prices are only a guideline, please contact Whittington Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Penelope Samura (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Whittington Care Home is thrilled to welcome visitors. Visitors are encouraged to visit loved ones dedicated team members are always available to greet them with a warm welcome.

Parking

  • Whittington Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Whittington Care Home Reviews (33)

9.4

Whittington Care Home has a Review Score of 9.4 (9.443) out of 10, based on 12 reviews in the last 2 years.
Over all time Whittington Care Home has 33 reviews.

Overall Experience
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Date Published
  • 33
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Reviewer Connection to Whittington Care Home
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Total of 33, showing 21-33
Review from A B (Daughter of Resident) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff can only work with what they've got.
Understaffed, not enough carers.
A lot of food inappropriate ie. turkey curry when residents got sickness and diarrhoea.
Mum's been in 2 years always had to buy her cereals for breakfast, jam for tea, Actimels, now on pureed food and having to buy yoghurts!
Managers
attitude towards staff is poor - that's why staff keep leaving. In 2 years the place has gone downhill.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

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Review from L S (Partner of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In December my partner fell ill, the nurse rang 111 whilst waiting for a doctor. He deteriorated so 999 was called and he was taken to hospital. Thanks to her prompt action he was back home after 3 days. Two weeks later the same nurse checked my partner, once again with her professional approach, quick
thinking and understanding of the situation he was given the required treatment and medication and did not need to go to hospital.
This reflects the quality of care the home provides. A big thank you to all the staff who contribute to the running of this home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from David H (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at this facility for nearly three years. I found the staff treated my mother with dignity and respect and used her full first name rather than shortening it which she hated. She was included in all activities and encouraged to interact with others around her. She always looked well cared
for and was encouraged with eating and drinking.
There was always familiar staff around and they always greeted us cheerfully and appeared to be well trained and to enjoy their jobs, My mother's wishes and preferences were always taken into account.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you, David, for your lovely comments about Whittington Care Home. We really appreciate you taking the time to share your experience of our home and all of the staff involved here. It is rewarding to hear that you were so pleased with the quality of our care. We approach every resident with the utmost dignity and respect and try to make their experience a true home from home. Thank you once again for your praise and kind comments about the team here. It means so much to us.

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Review from Patricia S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my mother received when staying for 1-week respite, met my mother's needs fully. Thank you so much.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you, Patricia, for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your praise and kind comments about our team mean a lot to us. Thank you once again.

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Review from Dorothy H (Stepdaughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was suffering from vascular dementia and Alzheimer's disease and following another stroke went into Whittington Care Home. From the moment of her admission we, the family, felt she received fantastic care and attention. She seemed 'happy' and cared for by all the of the staff and was fed
and given drinks, cleaned and given attention. After several more strokes, she became bedfast and the attention and feeding never dwindled. She was cared for to the very end. "Thank you. ABOVE AND BEYOND BY EVERYONE".
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Review from Bill H (Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I moved in during October 2016, I have been very settled. I have felt very welcome, secure, well looked after and comfortable. I have found that all the staff have been selected carefully and trained exceptionally well. All the carers know your name and when asked they do all they can do help
and assist you. No request is too large or small and they all are pleasant and friendly. I have a great rapport with them all except one.
I might be wrong but she seems to have a grudge against me. All the staff except for her, smile and are cheery. She seems to be going through the motions but doesn't really want to.
I am the only resident that is gluten intolerant which puts and extra hurdle in front of the kitchen staff. They all go out of their way to make my meals interesting and varied, even though I cause problems. The meals are well cooked and served at the correct temperature.
I have no problem in recommending this nursing home as the best in Chesterfield.
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Review from Henry O (Son of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I did have a complaint to make about the way a member of staff communicated with my mother.
My complaint was listened to and I was reassured further investigations would occur.
On the plus side, I have witnessed the most wonderful care to not only my mother but to all residents.
The atmosphere in
the home is always good and positive with good communication and constructive leadership.
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Review from Sharon B (Wife of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My main concern has been the meals. They are really poor. There has been a lot of problems. What worries me is that they don't seem to know who is on normal fork or soft, so they sometimes get soft instead of a fork. My husband is a good eater and I find the portions small. I must say there have been
improvements with better working employees in the kitchen the food has been better but the attitude is a problem sometimes. I find the care-support is good. I find the staff very helpful and management will try their best to sort problems out. What I would like is bedrooms more homely, they are a bit outdated and furniture falling to bits.
Reply from Charlotte Jackson, Marketing Assistant at Whittington Care Home

Thank you for your honest feedback. I will agree there has been some issues regarding the food and FSHC has been working very closely with our supplier, who provides our catering service to help improve the standards in this area. At home level, we have collected information via a food survey from our residents and relatives, this feedback has also been sent to our supplier and will continue to do so, to maintain consistency. I have informed the staff and kitchen manager to ensure your relative receives a bigger portion.
Many Thanks

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Review from Leslie C (Husband of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for 3.5years. She has had the best care possible.
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Review from Paul J (Son of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home and all the staff are very good.
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Review from Margaret B (Daughter of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard of the care home is good, apart from slight hiccups in the laundry department, which I do not like e.g clothes going missing, then seeing other people with them on.
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Review from Lorna F (Relative of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been very settled since living at Whittington. She has been allowed her paino in her room- which we are very grateful for! I know she is very independant still but sometimes feel she could be "steered" a little more or guided with e.g. clothes choices. On xmas day she came in trousers
she couldn't do up. (I'd picked out an outfit and discussed it with 2 members of staff as i knew things would be busier than usual on xmas day). The staff have a very caring, friendly way with the residents. I would appreciate it if my relative could be sat with any others she could converse with - i was assured there were others similar before i booked her in! I don't know if she sits in upper lounge.
Reply from Wendy Johnson, Home Manager at Whittington Care Home

Hi Lorna, thank you for taking the time to review Whittington Care Home - we really appreciate your comments and feedback on the service here. I can assure you that our team do our best to assist residents in the decisions they make. I know your relative is very independent and chooses her clothes each morning - she declines our help with this, and as some items may not fit anymore this can cause issues. This is something we can look to resolve. She has also made a special bond with one of our other residents, and they regularly take walks around the home and eat meals together. I will be in touch to talk further with you, but if you have any concerns in the meantime please don’t hesitate to contact me.

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Review from Andrew B (Son of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the first day my Mum arrived at Whittington the staff have been fantastic. I was worried about my Mum going into care, but I needn't have been. The staff are caring, professional and have time for you. I would without hesitation say that the staff at Whittington are a credit to your company.
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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Whittington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.443 for Whittington Care Home is calculated as follows: ( (88 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 140 Ratings = 4.443
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whittington Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Penny

Penny Samura

Job Title: Home Manager

Penny is the manager at Whittington with several years of experience in the care sector managing successful care homes. Penny has a wealth of experience in the care sector and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whittington Care Home to verify any information. View our terms and conditions. Whittington Care Home has an Enhanced Service - more info.