Whittington Care Home

Thank you.

Dad has been residing at Whittington Care Home since February. He was placed there based on area and need. We are so grateful this place was chosen for him. He is happy, very well looked after. The staff are absolutely amazing, caring, professional and go over and above for residents in their care. We can’t praise the home enough. Dad has people to chat to and socialise with, the staff treat him with the utmost respect and consideration, just as family would do. Staff know their residents, and make plans for activities and involvement, and also the Manager has clearly shown that the residents are her priority, she knows each individual as do her staff. The clinical staff instil confidence in our family that Dad's needs are fully met. The lounge has glass on two walls, it’s possible to drive into the car park and see the residents interacting with staff, residents always look well cared for and nicely groomed. In this difficult time, we couldn’t ask for more.

We highly recommend this establishment, our satisfactory rating for food drink and activities is only because my wife was not well enough to take advantages of all that was offered.

The staff are caring and very friendly, nothing is too much trouble. My friend is well cared for and she thinks the home is really good.

All the staff are friendly and always keep me informed about his care.

This one member of staff is good but overwhelmed.

The family always feel guilty when a member of the family has to go into care but my Aunty enjoyed joining in all the social activities, especially a sing-song. The love and attention shown to her by all the staff was outstanding. I could visit at any time of day and night and she was always happy. Later on, when she needed bed care, she was treated exceptionally well. The staff became her family (especially the males). She loved them and they all loved her.

Overall very good, the staff are amazing. I think the food could be improved on and this is the one thing my mum complains about the most. The activities are another area which I think could be improved on. I was told the residents frequently went out for meals but to my knowledge my mum as only been out once to the coast which she loved.

Managers attitude towards staff is poor - that's why staff keep leaving. In 2 years the place has gone downhill.

This reflects the quality of care the home provides. A big thank you to all the staff who contribute to the running of this home.

There was always familiar staff around and they always greeted us cheerfully and appeared to be well trained and to enjoy their jobs, My mother's wishes and preferences were always taken into account.

Very pleased with the care my mother received when staying for 1-week respite, met my mother's needs fully. Thank you so much.

My stepmother was suffering from vascular dementia and Alzheimer's disease and following another stroke went into Whittington Care Home. From the moment of her admission we, the family, felt she received fantastic care and attention. She seemed 'happy' and cared for by all the of the staff and was fed and given drinks, cleaned and given attention. After several more strokes, she became bedfast and the attention and feeding never dwindled. She was cared for to the very end. "Thank you. ABOVE AND BEYOND BY EVERYONE".

I have no problem in recommending this nursing home as the best in Chesterfield.

The atmosphere in the home is always good and positive with good communication and constructive leadership.

My main concern has been the meals. They are really poor. There has been a lot of problems. What worries me is that they don't seem to know who is on normal fork or soft, so they sometimes get soft instead of a fork. My husband is a good eater and I find the portions small. I must say there have been improvements with better working employees in the kitchen the food has been better but the attitude is a problem sometimes. I find the care-support is good. I find the staff very helpful and management will try their best to sort problems out. What I would like is bedrooms more homely, they are a bit outdated and furniture falling to bits.

My wife has been a resident for 3.5years. She has had the best care possible.

I found the home and all the staff are very good.

The overall standard of the care home is good, apart from slight hiccups in the laundry department, which I do not like e.g clothes going missing, then seeing other people with them on.

My relative has been very settled since living at Whittington. She has been allowed her paino in her room- which we are very grateful for! I know she is very independant still but sometimes feel she could be "steered" a little more or guided with e.g. clothes choices. On xmas day she came in trousers she couldn't do up. (I'd picked out an outfit and discussed it with 2 members of staff as i knew things would be busier than usual on xmas day). The staff have a very caring, friendly way with the residents. I would appreciate it if my relative could be sat with any others she could converse with - i was assured there were others similar before i booked her in! I don't know if she sits in upper lounge.