Care Homes Owned by Summit Care Group

Very good services from all the staff. They work hard. Very happy with the service from all.

A special thank you to L who sorts out all the activities with the residents. She is so kind and caring and when my mum had a special birthday last month, she was pampered and provided with an afternoon tea from this member of staff. She is a credit to your company.

As alway the staff and management are very friendly and understanding especially with the residents. I think Ashbourne Care Home is a beautiful place to stay. The meals look tasty and nutritious and varied. Jane, who I visit every week, has really changed for the better since being there. Eighteen months ago she kept telling me that she wished she could go to bed and not get up next morning. Now she has got a zest for life again at 93 yrs of age.

The staff and management are wonderful - so friendly and always smiling. They take great care of the residents. The food looks great too.

A lovely, friendly place for my dad. He's settled so quickly- and that' all due to how great the staff have been.

We have had to mention the change of bedding several times.we have to keep asking the staff to change them as there doesn't seem to be a regular day this gets done and it can be several weeks. No regular cleaner seem to be going round the rooms as we clean my mother in laws when we visit. We were told that we can use the kitchen upstairs to make drinks but always no cups etc and out of date milk. A lot of staff have left and seem to be very short of staff now, things seem to be 'when we can we will'. Buzzers seem to be going on for a long time before being answered. Activities are always mention at meetings but as yet none, only digital which my mother in law can not do.

My sister in law as been at the lodge for nearly 2 years. Since been at the lodge my sister in law as come on in leaps and bounds. Helen the manager got her the help she needed for so long and supported her which as helped her massively. She seems happy and content when we visit. The staff are all friendly and helpful. Recently we lost her husband all the staff was very supportive with my sister in law and our family at such a sad time. We can't thank the lodge team enough.

My experience in Willow Bank Care Home has been very good. The staff are very helpful and willing to assist you in any way possible. Should a complaint arise, the issue is mentioned either to a member of staff or management. it is dealt with quickly and efficiently. Always to my & my family's satisfaction. The Manager is always available and frequently sees residents, families and staff, also joins in at mealtimes and activities when available

We are very pleased to have our mother staying at Willow Bank, all the staff are very friendly and helpful, our mother has settled very well thanks to the staff for making her very welcome, all the room are very clean and our mother says the food is delicious. Thanks

My dad came to Ashbourne on emergency Respite. From his first assessment with manager to this month, my dad has recieved first class care, everyone is caring compassionate, makes sure all his needs are met, they go above and beyond and it is a pleasure to visit this home and everyone working there. He is now a permanent resident and seems happy, settled. I know I can relax a little knowing my dad is in safe hands both medically & physically.

Manager weak, some staff care, some don't. Rooms old and dated, toilets disgusting. Not enough staff to safely look after residnets. Found my father on occasions with no bedding and covered in wee and poo. Kitchen open on floor and residents able to get hold of cutlery and half-eaten food. Residents just put into lounge, nothing done to entertain them, unless they are on the ground floor. Resident choked to death recently, which I witnessed, and quite frankly it shouldn't have happened. Some nurses have no idea what residents should be taking and often lapse giving medication.

Mum is in nursing upstairs and is experiencing verbal attacks from another resident. After speaking to management it was decided best mum goes downstairs during the day so she be in better company, hopefully this will help mum

would recommend to anyone

The care home was very welcoming and friendly, and all of the staff showed compassion and patience towards all of the residents. The environment was light, airy and fresh. What impressed me most, no matter what time we visited, the members of staff knew exactly where she was and who she was. All staff across the board were extremely supportive and helpful. Mum said she felt like the "queen". All her needs were met, and it was very reassuring to know she was in such good hands. Looking forward to more respite in the future! Thank you to all :)

Mum moved into Willow Bank in May 2026, and she was immediately made to feel at home. The care she receives is exemplary. The staff show so much dedication are always smiling and treat everyone with respect my mum summed up how she feels when she said if I can't be at home then this is the next best thing.

I've recently moved my mum to whittington care home and I'm so pleased I have. She seems so much happier since her move. She has commented how much nicer the atmosphere and staff are to her previous home in Doncaster. I've found the staff to be excellent, extremely caring and interested in mums needs. The activities they are doing are lovely and mum had been more involved than her previous home. Their activity organiser is FABULOUS! I always feel welcomed when I visit and find mum well cared for. I love how the staff seem to have fun and jokes with the residents. The facilities have always been well maintained and clean each time I visit. I adore the garden and mum is so happy to have a lovely oasis to relax in with plenty of shaded areas to sit when I visit. I never wanted my mum in care but now she has to be, this is a place I feel happy and confident are taking care of her.

My experience of being brought up in boys' homes was not good. Made me a bit uncertain about going into Acacia Bank actually, it was very good.

Our auntie has been at Ashbourne Care Home for just over 6 months and thanks to the patience and kindness of staff, she has settled very well. Her dementia seems to be stable for now. She always looks clean, tidy and well presented and appears to have gained some weight since coming to you. Thank you all so very much.

My brother moved into Whittington Care Home in April, and the care that he is being given is excellent. All the staff are very professional in what they do; they are friendly and very attentive to the person's needs. The home is clean, bright and well maintained. My brother always looks clean, and his clothes are freshly washed.

While my mother was in your care, she received excellent care and staff in the home were all excellent towards my mother and us, and my mother's needs. Also, when she passed away, we were looked after. After her passing, the night she passed away, the staff on shift showed us a lot of care. Cannot thank staff enough. Always kept family updated on how mum was.

The nurses and caregivers are not just professional; they are genuinely warm, patient, and attentive to the small details that make a big difference. The facility is always clean, bright, and welcoming, and there is a lovely sense of community. It brings our family immense peace of mind knowing they are safe, respected, and so well looked after. Highly recommend.