Summit Care Group in Derbyshire | 2 Care Homes

Review of
Whittington Care Home
from Wendy S (Daughter of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

I have always found the staff at Whittington care home very helpful, from the admin to the nurses and carers to the leaners and even the maintenance staff are all very pleasant. Everyone remarks on how good the food is also. I also like the way they keep me uodated on mums health.

Reply from Davey Taverner, Marketing Manager at Whittington Care Home

Thank you for the lovely review of Whittington. We appreciate your feedback and are delighted to hear you are happy with our service. Thank you for leaving such nice comments for our team, they will be thrilled to hear them. Have a wonderful day. Thanks

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Review of
Whittington Care Home
from P S (Son of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

It is very difficult to wright a review due to the restrictive nature of your Review Policy, so anyone reading this please take into account, I am unable to accurately review this without any form of deformation, all I would say is please visit this place before allowing a family member to become a

resident, most residents are walking and talking so care for them is better, but if you are bed bound and in a confused state then ask to see the room they are likely to placed in. note the inactivity of the staff, I only came across one proactive member. I am unable to say any more than care is no the word I would use.

Reply from Davey Taverner, Marketing Manager at Whittington Care Home

We are disheartened to hear you have not had a good experience with us at Whittington. We strive to provide the highest standard of care to all of our residents in a caring, homely and safe environment, so you can leave content in the knowledge that your loved one is being looked after well. We will use your honest feedback to further improve the home.

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Review of
Whittington Care Home
from John W (Son of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad was transferred here on 11/04/25. The care you have given has been excellent. He has built up his strength with the care staff, and they have taken care of him at meal times. He's been contended with his stay and all staff have been helpful when we have asked questions about his welfare.

Reply from Alison Foreman, Commercial Director at Whittington Care Home

Thank you very much for your review. Your comments are wonderful, and to know that the care received has been 'excellent' is wonderful to see. Kind regards

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Review of
Whittington Care Home
from S A (Sister of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

I visit my sister every week and I can recommend the activity staff memebrs. She is always doing a variety of activities and although my sister rarely participates, I can see what pleasure the other residents have in joining in. A credit to the home.

Reply from Alison Foreman, Commercial Director at Whittington Care Home

Thank you very much for your review. It is good of you to highlight the work of the Activity Coordinators, who work so hard to engage our residents in a varied range of hobby and fun activity sessions. Kind regards

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Review of
Whittington Care Home
from Sandra S (Wife of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, professional, kind, understanding. Everything I would wish for my husband. Lots of empathy both for me and my husband. I ask him every time I visit if he is happy & the reply is always "yes, they look after me & chat." Food very good.

Reply from Alison Foreman, Commercial Director at Whittington Care Home

What a wonderful 5* review. Thank you. Your comments are touching and we are so pleased to know that all is as it should be. Kind regards

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Review of
Whittington Care Home
from S S (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum & dad moved in November 2024 & while is was a difficult adjustment at first I am now so happy that they are in Whittington Care Home.
My parents are well looked after, safe & warm. The staff are all fantastic, caring, supportive and friendly.
I have to give a shout out for 5 staff members

in particular - these are the staff I seem to see the most & my parents love them. All of them though are really good.

Reply from Alison Foreman, Commercial Director at Whittington Care Home

Thank you for your heartwarming review. It is so good to hear that your parents are settled and happy, sometimes it does take a little time but the team work hard to ensure that all residents feel safe, well and have confidence in those who care for them. Thanks also for your many 5* ratings, it is appreciated. Kind regards

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Review of
The Lodge Care Home (Killamarsh)
from L t (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

The care here is brilliant. 2 lovely carers have taken it upon themselves to make activities for the residents and take them out to the local nursery. As The Lodge Care Home doesn't have activity staff this is very welcomed.

Reply from Alison Foreman, Commercial Director at The Lodge Care Home (Killamarsh)

Thank you very much for taking the trouble to review The Lodge Care Home, along with your recognition of the care team. Both are appreciated. We continue to work to improve the service we provide to our residents and the involvement of the care team in all aspects of the daily lives of our residents. Kind regards

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Review of
The Lodge Care Home (Killamarsh)
from J S (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Lovely hardworking nursing staff, health care workers and other staff members who looked after my mum in the last days of her life. The room she was in was clean and comfortable. Only criticism is that there needs to be more staff as they were always so busy looking after people. They all deserved a

medal.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to review The Lodge so highly. We are heartened to know that your mum was comfortable and supported in her final days and we are happy we could provide her with the care she deserved. The team will be delighted to hear your warm words of recognition and we would like to extend our condolences to yourself and your family following the passing of your mum. If there is anything we can do please do not hesitate to contact the team here. Have a lovely day.

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Review of
Whittington Care Home
from Shirley A (Sister of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My brother moved here from Calderdale. He is a Chesterfield-born man and wanted to get back to
his home town. Whittington looked over his care plan documents, spoke with his social worker and said they could meet his needs.
It's been amazing for him.
In his previous home, he had refused to bathe

for over 18 months. Lived off pancakes twice a day for 8 months. His Parkinson's disease was not well managed and his learning difficulties were ignored. He wasn't getting his hair washed regularly and wasn't getting his toenails cut often enough. Wasn't taken to the podiatrist for over 6 months.
Now he showers every week, and gets his hair cut in the home's salon. Gets his foot care done with the regular visiting podiatrist. Eats 4 meals a day and lots of variety. He's gone up 2 sizes in trousers since he moved in 14 weeks ago.
Even though I'm over 80 miles away, I ring him most days and staff always update me on any appointments, medication changes etc.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you so much for taking the time to review Whittington so highly. We appreciate it can be difficult when being so far away from a loved one and are heartened you have entrusted us with the care of your brother. We are so thrilled we have been able to meet your brother's needs and have been able to improve his quality of life. Providing the highest standard of care is our biggest aim here at Whittington. Thank you again and have a lovely day.

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Review of
The Lodge Care Home (Killamarsh)
from A F (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff at the home were excellent, really couldn't ask for more. They have been caring, supportive and empathetic, they are the reason we decided this was the care home for mum. One thing lacking was activities, I felt much of the time the residents were bored and it seemed no effort was made to

give them something to do. This is no reflection on the staff, this was due to the fact no one was employed to take a lead on activities.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to review The Lodge. We appreciate your feedback and are always looking to improve our services. We thank you for your honesty and will take this into consideration moving forward. We are thrilled you are pleased with the high level of care our team can provide for your mum. Thank you for your recognition of our team and their hard work and dedication. Have a wonderful day.

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Review of
The Lodge Care Home (Killamarsh)
from L H (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The care staff at The Lodge Care Home have treated mum with respect and outstanding care. They have not only supported mum while at The Lodge but also family members when mum was in her final stages. I feel that the staff are superb but I also feel that they are grossly understaffed. The only disappointment

I need to mention is the lack of an activities manager at the Lodge. I would like to thank the staff for all their hard work and level of commitment.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for your honest review of The Lodge. We are thrilled we could provide your mum with a high level of care and support, especially in her final days. We thank you for your kind words of appreciation towards our team and we are delighted you have recognised their hard work and dedication to care. We will take your comments into consideration moving forward and appreciate your honesty, which will help us to continue to improve our services here at The Lodge. Have a wonderful day.

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Review of
Whittington Care Home
from K C (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the standard of care that my mum receives. The staff are friendly, kind, caring and very patient. They really get to know the residents which enables them to communicate and reminisce with them about their past. Communication is excellent. I am always kept updated about my mum.

The home has a very friendly atmosphere and visitors are always made to feel very welcome.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Good morning and thank you for taking the time to review Whittington so highly. We appreciate all feedback we receive as it helps us to further improve our services. We are thrilled you are happy with the high level of care we strive for. Thanks again for the review and we will see you soon.

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Review of
Whittington Care Home
from R M (Husband of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife came to Whittington Care Home some 4 weeks ago.
During this time I have gradually noticed her improvement, eating and cleanliness is first class.
The staff are all as helpful and the nursing care is as good as I have experienced and I feel that my darling wife has found the right place for

her.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you for taking the time to review Whittington so highly. We are thrilled that your wife is settling in well with us and we are glad we can provide her with the high standard of care we strive for. Have a lovely day.

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Review of
Whittington Care Home
from Sarah B (Friend of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

The staff members at Whittington Care Home are fantastic! Such a great team who are all so caring. During a difficult time, they provided nothing but support to everyone involved. We cannot thank all the home staff enough.

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Review of
Whittington Care Home
from E B (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

Mum moved here in October 2023 when I first visited on Monday 23rd October. I was extremely impressed by the care staff in the lounge. They interacted so well with all the residents and attended to their needs. As a staff nurse myself I shared this with the Manager. Unfortunately mum ended up in hospital

but the care team and the Advanced Practitioner were phenomenal. Upon discharge the care is outstanding and all the carers are considerable and a credit to the home.

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Review of
Whittington Care Home
from W D (Relative of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

My relative has been in Whittington Care Home for only three weeks and naturally, it is taking time to settle. The staff, however, are extremely caring, tolerant of her sometimes violent mood swings, very professional, patient and nothing seems to overwhelm them. Actually, I am amazed at the competence,

friendliness and dedication of the staff who carry out their sometimes very unpleasant duties with a smile. Care, welfare and comfort of residents is obviously a priority and I am relieved and satisfied with all standards of residential and nursing care at Whittington Care Home.

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Review of
The Lodge Care Home (Killamarsh)
from Gillian C (Daughter of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

The staff are so friendly and caring towards residents and all work well as a team. The food is good and everywhere always looks clean and tidy. Mum is very happy here.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you for your lovely review and overall rating. I'm very pleased to say we now have an activities lady who has joined our team to support our residents, I will ensure I introduce you.

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Review of
The Lodge Care Home (Killamarsh)
from Lisa H (Daughter of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience

My dad was put into your care because my mum had to have an operation and she is his main carer. Dad was very happy and settled in your care and he was always clean and very well fed. This was a very upsetting time for us as a family but our minds were put to rest that Dad was being very well looked

after. Thank you.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Good morning - thank you for your wonderful review. The team at The Lodge prides itself on ensuring all aspects of needs are fulfilled, we recognise it can be a difficult time for new residents and families and aim to make the transition as easy as possible.

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Review of
The Lodge Care Home (Killamarsh)
from K C (Daughter of Resident) published on 17 June 2023

Submitted via Postal Card • Report

Overall Experience

The one big positive The Lodge Care Home has is the care staff. They have made Mum feel safe and comfortable. They treat her and others with dignity which gives the family comfort. The introduction of entertainment staff has been a real boost. She also loves the nutritional food provided by the catering

staff.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you kindly for taking the time to complete a review for our home. We pride ourselves here at The Lodge to ensure all service users receive the best care possible, a holistic approach to care encompasses all team members, including our wonderful catering and activities team. An open door for families from myself and the team is important to facilitate a good relationship, we are all happy to discuss any aspect with yourselves.
Kind regards,
Louise.

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Review of
The Lodge Care Home (Killamarsh)
from Barbara M (Resident) assisted by family/friend published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

Suffer from bullying from care staff, lack of personal care and food very poor. When asking to go back to my room, don't get taken promptly. Overpriced and poor facilities.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to write a review for The Lodge. I am disappointed to read about your experience as this falls far below our usual high standards. I would like the opportunity to discuss this further and will seek to arrange a meeting at a time convenient to you. We take the feedback of our residents and their relatives seriously as this helps us to shape our continuous improvement plans and to address any issues we may be unaware of.

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Care Homes Owned by Summit Care Group in Derbyshire

Summit Care Group Locations in Derbyshire (2)

Summit Care Group Reviews in Derbyshire (75)

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

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