Care Homes Owned by Summit Care Group in West Yorkshire

We have had to mention the change of bedding several times.we have to keep asking the staff to change them as there doesn't seem to be a regular day this gets done and it can be several weeks. No regular cleaner seem to be going round the rooms as we clean my mother in laws when we visit. We were told that we can use the kitchen upstairs to make drinks but always no cups etc and out of date milk. A lot of staff have left and seem to be very short of staff now, things seem to be 'when we can we will'. Buzzers seem to be going on for a long time before being answered. Activities are always mention at meetings but as yet none, only digital which my mother in law can not do.

My experience in Willow Bank Care Home has been very good. The staff are very helpful and willing to assist you in any way possible. Should a complaint arise, the issue is mentioned either to a member of staff or management. it is dealt with quickly and efficiently. Always to my & my family's satisfaction. The Manager is always available and frequently sees residents, families and staff, also joins in at mealtimes and activities when available

We are very pleased to have our mother staying at Willow Bank, all the staff are very friendly and helpful, our mother has settled very well thanks to the staff for making her very welcome, all the room are very clean and our mother says the food is delicious. Thanks

would recommend to anyone

The care home was very welcoming and friendly, and all of the staff showed compassion and patience towards all of the residents. The environment was light, airy and fresh. What impressed me most, no matter what time we visited, the members of staff knew exactly where she was and who she was. All staff across the board were extremely supportive and helpful. Mum said she felt like the "queen". All her needs were met, and it was very reassuring to know she was in such good hands. Looking forward to more respite in the future! Thank you to all :)

Mum moved into Willow Bank in May 2026, and she was immediately made to feel at home. The care she receives is exemplary. The staff show so much dedication are always smiling and treat everyone with respect my mum summed up how she feels when she said if I can't be at home then this is the next best thing.

My experience of being brought up in boys' homes was not good. Made me a bit uncertain about going into Acacia Bank actually, it was very good.

The nurses and caregivers are not just professional; they are genuinely warm, patient, and attentive to the small details that make a big difference. The facility is always clean, bright, and welcoming, and there is a lovely sense of community. It brings our family immense peace of mind knowing they are safe, respected, and so well looked after. Highly recommend.

I first met Erica when she came to visit my friend in her own home and was immediately impressed with her, she was kind and compassionate. I have also had family stay at Herncliffe in the ,so I knew that my friend would be in good hands. The staff are very caring and made her welcome. Mark Julie Gracie Zoe Karen to name a few, sadly I can't remember all of the lovely staffs names, but everybody I have come in contact with are genuine kind caregivers. I would also like to mention the reception ladies, always make my husband and I welcome. I like to go at meal times so I can help my friend with her food and I can honestly say, I really fancied some for myself, especially the omelette with cheese sauce delicious

I would have no hesitation in recommending LB they go above and beyond. Thank you its a relief for all family members knowing she is being well looked after.

Thank you from my family, Paul.

We were quite apprehensive when my mother, a dementia sufferer moved in last year as she can be quite feisty and challenging. Thankfully this was totally unfounded as mum settled very quickly in her comfortable room helped and supported by fantastic staff. The home is clean and comfortable and warm, and generally well looked after. The team at Laurel Bank really seem to care about their residents communicate well and are always available.

Amazing care home. Fantastic staff who really care for the residents, nothing is ever too much trouble and are always so helpful. The home is beautiful and so homely and well kept. And the food is brilliant.

It is definitely very well managed.

My mother is very well looked after and the staff treat my mother with great respect and kindness.

Her bedroom is always clean and any problems that occur are resolved quickly by the staff. They also listen to family members concerns and comments and take it onboard.

From first visiting avacia bank i was very impressed. Lovely staff, very clean & we highly recommend. I chose this home for respite care for my parents. They had beautiful rooms, great care & lovely meals. Nothing was too much trouble. They really did enjoy there stay.

My mum has been a resident since July 2025. She is blind and treated with so much respect from the staff. She is happy at Willowbrook as there is always a happy atmosphere. The staff are so welcoming and can't do enough. They look after all the residents really well. I visit 3 times a week and Emma the manager is lovely.

Herncliffe had been recommended to us by a number of people and, whilst my dad was only there for a short time, we were very impressed by the caring environment and friendly staff - some of whom went well beyond what we would have expected and indeed had experienced at other care homes.

At Herncliffe, my husband received outstanding care. All staff were caring, respectful & fully cognizant of residents' needs. The management I found to be superb. Whatever the circumstances, the staff had a smile & an encouraging word. They were patient, kind and maintained their professionalism, especially in challenging situations. All staff take particular care of the families of residents, offering just the right amount of advice & encouragement. I am delighted to say that I don't feel I could have found better care anywhere for my husband during the last phase of his life.