Summit Care Group in West Yorkshire | 3 Care Homes

Review of
Laurel Bank Care Home
from M J (Husband of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

The care provided to my wife is excellent.
Small things like staff getting her ready to go out with friends by doing her hair and making sure she is clean and tidy shows the staff are caring and understanding of residents and family needs.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for taking the time and trouble to write a review of Laurel bank, it is appreciated. The team are dedicated and skilled and we are so pleased that their thoughtfulness is noticed.…read more

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Review of
Willow Bank Care Home
from Stuart B (Husband of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have found Willow Bank Care Home professional and homely. My wife is cared for to a high standard and since she moved here her overall wellbeing both physical and mental has improved a great deal. She is happy here and I know she is safe and cared for.

Reply from Alison Foreman, Commercial Director at Willow Bank Care Home

Thank you very much for your 5* review, this and your positive comments are very much appreciated. Kind regards

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Review of
Willow Bank Care Home
from S P (Sister of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

I find the care given to my sister is excellent. I think she as settle here. Thank you.

Reply from Alison Foreman, Commercial Director at Willow Bank Care Home

Thank you very much for your 5* review, your comments and ratings are very much appreciated. Kind regards.

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Review of
Laurel Bank Care Home
from Tina H (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

We want to express our gratitude for the exceptional care and support given to our mum. Specifically keeping her clean, fresh and content with her personal care and dignity. We want to acknowledge the impact their work has on our mum's well-being and our peace of mind. Mum likes to watch entertainers,

singers and dancers but, little craft work even though they try to encourage her.
However, they take time to engage in conversation with mum and every resident, taking time with them. They welcome her family and they never discourage when we sometimes turn up at the same time in numbers. We did have concerns at the beginning of her residency, that she wasn't drinking. We want to thank management for turning this around. All staff care for all residents with respect and kindness. They are all angels and we love them.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you so much for your heartfelt review. We appreciate your feedback and recognition of the team and their dedication and skill. Kind regards

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Review of
Acacia Bank Care Home
from Doreen D (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I found everyone very helpful.

Reply from Alison Foreman, Commercial Director at Acacia Bank Care Home

Thank you very much for taking the trouble to write a review and give us the wonderful ratings, both are appreciated. Kind regards

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Review of
Laurel Bank Care Home
from Helen J (Daughter-in-law of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home. Caring staff. Dad loves it and that is the most important thing. Well run and approachable management. They solve issues straight away. Fantastic.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you for taking the trouble to review Laurel Bank, your feedback is very important to us. Kind regards

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Review of
Laurel Bank Care Home
from M B (Sister of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

I find Laurel Bank a lovely place for my brother staff are very kind and lovely. The rooms are cleaned every day and are a good standard. Plenty of activities if clients want to join in. I am happy my brother is a resident here.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for such positive feedback regarding the care and activity at the home. Kind words regarding the staff are always appreciated. Kind regards

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Review of
Laurel Bank Care Home
from Wendy C (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

The care received by my mother is first lass all the staff show care and compassion to her but also to the family.
They always keep me informed of any changes
I could not ask for better care.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for taking the time and trouble to write such a lovely review for our home. To know you 'could not ask for better care' is praise indeed! Kind regards

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Review of
Willow Bank Care Home
from A S (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Willow Bank is an exception care home, the staff are amazing and are well staffed and equipped to deal with people of a certain age with mental difficulties, I've booked my time there.

Reply from Alison Foreman, Commercial Director at Willow Bank Care Home

Thank you very much for your 5* review and comments, they are appreciated. Kind regards

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Review of
Laurel Bank Care Home
from Paul H (Son of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Excellent care given to my mum. When she first went in she was quite poorly & they took goid care of her & reassured her. She is now better than when she first went in & needs less care now but still is cared for very well.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for your review and ratings. It's so reassuring for others who are searching for care to hear about how others have benefitted from the dedicated care and support provided by the…read more

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Review of
Acacia Bank Care Home
from D C (Respite Resident) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

I was very happy there.

Reply from Alison Foreman, Commercial Director at Acacia Bank Care Home

Thank you very much for taking the time and trouble to review Acacia Bank, it is appreciated. Kind regards

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Review of
Laurel Bank Care Home
from E M (Sister of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

The caring support given to my relative is so reassuring to me. Having a loved one in a home is difficult but all the staff, from catering and housekeeping to carers and management, are truly caring.
With the new owners I hope to see more improvements both internal and external.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for your review of Laurel Bank. Your kind comments regarding the team are appreciated, as they work so hard to ensure everyone is safe, well and happy. You may have spotted that we…read more

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Review of
Laurel Bank Care Home
from C H (Regular Volunteer) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

Lovely care home.
Staff are caring and compassionate.
The cleanliness of the home is second to non.
The meals are always varied and well received.
I wouldn't fail to recommend this home.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for the kind comments and review ratings for Laurel bank, we appreciate your feedback. Kind regards

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Review of
Acacia Bank Care Home
from N S (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

Really happy & satisfied with the care my wife received from Acacia Bank and support from all the staff.

Reply from Alison Foreman, Commercial Director at Acacia Bank Care Home

Thank you very much for taking the time and trouble to review Acacia Bank. It was our pleasure to look after your wife and we are so pleased that you were able to give a 5* review, it is very much…read more

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Review of
Laurel Bank Care Home
from D H (Nephew of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

During repeated visits to see my uncle, such an alarming experience.
Clearly Chronic Understaffing - Reception consistently unmanned; staff rarely visible. Emergency alarms (used by my uncle) went unanswered, risking safety during crises. Hygiene Failures, Persistent foul odors, and dirty, No visitor

sign in book on some visits, creating critical fire evacuation risks. Reception area not staffed. Residents isolated for hours without checks, we sat for over a hour without any staff making a visit. Some Common areas sit empty, yet TVs/lights wastefully run, reflecting poor oversight. Systemic Disarray, The facility lacks structure, prioritisation of care, and staff engagement. Basic hygiene, safety, and dignity appear to be disregarded. Clothing missing for weeks on end, This is not how a patient with dementia should be treated. The place appears to lack quality management and leadership.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank. We are disappointed with the negative experience you have had while visiting. We always welcome honest feedback as this helps us to improve. If…read more

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Review of
Willow Bank Care Home
from A G (Son of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

I have found the staff at Willow Bank absolutely amazing. My mum has been here for 6 years and the staff have always gone above and beyond to help Mum and us in everything they do. They are a fantastic team from top to bottom and I would highly recommend anyone to send family to be looked after at Willow

Bank. P.S Thanks a million for everything you have done.

Reply from Alison Foreman, Commercial Director at Willow Bank Care Home

What a wonderful review, we are so pleased to have your recommendation for Willow Bank and very kind comments. Kind regards

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Review of
Acacia Bank Care Home
from Mary B (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

This is the 2nd time we have used Acacia for our precious mum. We can not thank the whole team at Acacia for their dedication and hard work they all do to make our mum feel so comfortable and at home. She never stops smiling. We really appreciate all they do above and beyond. Helping us feel relaxed.

Highly recommend Acacia.

Reply from Alison Foreman, Commercial Director at Acacia Bank Care Home

Thanks you so much for your wonderful review and recommendation, e appreciate your continued support of this new service, Kind regards

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Review of
Laurel Bank Care Home
from Manfred W (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

On my first visit to Laurel Bank to assess whether my mother should move there from another care home I was impressed with the car park facility and the actual building of the care home. It's a purpose-built home unlike a lot of others I visited. Large bedrooms/toilet facilities etc. Large hallways/lounges/dining

rooms. Clean everywhere. Friendly and courteous staff. Menus very varied.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for taking the time and trouble to write a review for Laurel Bank Care Home. Your 5* ratings and comments are very much appreciated. Kind regards

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Review of
Willow Bank Care Home
from Philip R (Son of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Our mother was at Willow Bank for just 11 months. During that time the care she received was excellent. Nothing was too much trouble for the carers. The senior carers were always up to date with Mum's health care issues and able to brief us when we called in. They also rang us promptly whenever there

was a health issue. Unfortunately Mum's health deteriorated in her final months and she needed much more help and attention. Despite this increase in care needs there was no drop in the quality of the care. When Mum passed away, just before Christmas, the staff gave us all the time, support and care to say our goodbyes. Thank you Willow Bank.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for the heartfelt review of Willow Bank. We are so pleased that we could make your mum comfortable and content in the last months of her life, we would like to offer you our deepest…read more

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Review of
Laurel Bank Care Home
from S H (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

I find the staff very helpful and welcoming. They always get back to me when requesting respite care for mum with available dates and try their best to accommodate requests. I feel mum is safe and well looked after whilst on respite which gives me a much needed break.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We are so thrilled you are happy with the care we provide. The team will be delighted to hear your warm words of recognition. Thank you…read more

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Care Homes Owned by Summit Care Group in West Yorkshire

Summit Care Group Locations in West Yorkshire (3)

Summit Care Group Reviews in West Yorkshire (82)

Laurel Bank Care Home

Willow Bank Care Home

Willow Bank Care Home

Laurel Bank Care Home

Acacia Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Willow Bank Care Home

Laurel Bank Care Home

Acacia Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Acacia Bank Care Home

Laurel Bank Care Home

Willow Bank Care Home

Acacia Bank Care Home

Laurel Bank Care Home

Willow Bank Care Home

Laurel Bank Care Home

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