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Care Home Owned by Summit Care Group in West Midlands

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Summit Care Group in West Midlands

Only the locations & reviews in West Midlands for Summit Care Group are showing below.

View the details of all 6 locations (with 233 reviews) owned by Summit Care Group

Summit Care Group Locations in West Midlands (1)

 - Browse 1 Care Home owned by Summit Care Group in West Midlands
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Ashbourne Care Home
Lightwood Road, Dudley DY1 2RS 
9.2 64 reviews
Ashbourne Care Home, Dudley, West Midlands
"As a visiting professional, I was always impressed with the care given to residents and how clean and spacious Ashbourne care home is.…"   Read all 64 reviews
  • from £1,150 / week
  • 38 Rooms
Location Type Care Home

Ashbourne Care Home in Dudley, provides residential, dementia and respite care for older people. The 37 bed care home has a team of trained, caring staff and a wide variety of social activities ... Read more about Ashbourne Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Summit Care Group Reviews in West Midlands (64)

9.1

Summit Care Group has a Group Review Score of 9.1 (9.115) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Summit Care Group must have a Review Score.

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Review of

Ashbourne Care Home

from K W (Friend of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lady in care has totally changed for the better since being in Ashbourne. She has a new outlook on life and smiles a lot. She has friends, eats well and socialises more. This time last year, she only wanted to go to bed and not wake up. Thanks to Ashbourne, she is happy and cares about life. Thank
you to the staff and friends.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeWhat a wonderful testament to the care and attention provided by the team at Ashbourne. Thank you for your review, it is very much appreciated. Kind regards
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Review of

Ashbourne Care Home

from Clare G (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a visiting professional, I was always impressed with the care given to residents and how clean and spacious Ashbourne care home is. When it came to my mum having to go into care and always a very difficult decision, I was relieved a place was available at Ashbourne. The staff and management are
excellent and care given to my mum is of a very high standard, mum always looks clean and well cared for. Food is freshly cooked and prepared on site, allowing residents to have choices of nutritious food and snacks. Her room is homely and clean. Staff are very welcoming and any concerns about mum are passed onto me and acted on very quickly, staff communicate very quickly with outside agencies ie GP,district nurses. I have been very impressed with the care given and would recommend to anyone seeking care for their families or loved ones to visit here.
Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne so highly. We are so touched that you chose the home to look after your mum, and also that you are happy with the high level of care we provide our residents. To know you have visited the home in a professional capacity and then gone on to choose us for care is so heart-warming and means so much to us. The team will be delighted to hear your kind words of recognition. Thank you again for your wonderful review and have a great day.
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Review of

Ashbourne Care Home

from Clive C (Nephew of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie moved into Ashbourne some weeks ago now and has settled well. She is safe and well looked after. The carers are very friendly and supportive, and encourage her to get involved in activities.
Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne so highly. We appreciate your feedback and are thrilled to hear that your Auntie is settling in well with us. The welfare, safety and care of our residents is our top priority. Thank you again for the review and have a great day.
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Review of

Ashbourne Care Home

from Diane W (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Husband has been here since end June in the dementia unit, he has settled really well. All the carers are so friendly and helpful and I can see how comfortable he is with them all, and how patient and loving they are with him. I feel very stressed putting him into care, but I feel happier now knowing
he is being well cared for.
Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne. We are so glad that your husband has settled in well with us and you are content with his care. Its such a heart-warming feeling for us to know you can relax in the knowledge that your husband is well looked after, we know how difficult this can be. Thank you for the wonderful words of recognition for the team. Have a great day.
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Review of

Ashbourne Care Home

from F H (Relative of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment you walk into Ashbourne Care Home, you are made to feel welcome. The staff are amazing and will always answer any questions to the best of their knowledge. The different since my son's father-in-law since arriving there has veen also amazing. All the staff do a wonderful job to make
sure all residents are cared for properly. The activities offered are 10/10. Thank you to everyone.
Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne so highly. The team will be thrilled to hear your kind words of recognition. We appreciate your honest feedback and always aim to provide the highest quality of care for our residents. Have a lovely day.
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Review of

Ashbourne Care Home

from Diane N (Friend of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been here 9 weeks and I must say she has been well looked after, she is better in herself and enjoying having company of others around her. She loves having her hair and nails done, likes the food , and is really happy here.
Reply from Davey Taverner, Home Manager at Ashbourne Care HomeThank you so much for your kind words! We are thrilled to hear that your friend is happy and well taken care of at Ashbourne. It brings us joy to know that she enjoys the activities and services we offer, and we will continue to provide her with the best care and company.
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Review of

Ashbourne Care Home

from Natalie R (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my mom around 9:30, it appeared that she was still in bed, which was unusual for her. She had recently suffered a chest infection and had finished her course of antibiotics. So I was slightly concerned. I needn't have been because when I went to wake her, she got up as fresh as a daisy
and walked up to the day room with me, where staff were quick to serve her fresh tea and a bowl of porridge, which she ate all of. The staff explained she had walked a lot the day before, hence why she was tired and obviously, I know myself how demanding that can be for staff. I know my mom is happy, and that makes me happy.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for your review with a great example of how person-centred our care homes are! You can live your life exactly as you would at home! Kind regards
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Review of

Ashbourne Care Home

from D P (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been living in Ashbourne Care Home for nearly 4 weeks now. After a very difficult 9 months trying to manage her at home, with dementia, we had to make the difficult decision for a permanent placement. The staff at Ashbourne have enabled this transition to be a lot easier than we expected. From
the initial assessment to the first day taking her in, we have felt welcomed into the home by all members of staff. Mom has spent 5 weeks in another care facility this year, but has settled in more quickly at Ashbourne. So far, all members of staff have been found to be very caring, kind and attentive to her needs. We feel reassured that Mom is cared for and loved in her new home. Thank you, Ashbourne.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for your kind comments and ratings for Ashbourne Care Home, they are appreciated. Its good to know that your Mum has settled and you are pleased with the care and attention she is receiving. Kind regards
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Review of

Ashbourne Care Home

from L A (Granddaughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I honestly don't have any words for how bad this care home is. The personal care of the residents is non existent. My nan has severe fungal nail infection since moving here and after numerous attempts to get them to get a doctor to prescribe something nothing has been done. She has also lost a front
tooth even though we have been requesting a dentist visit her for around 18 months. Simple things like rice pudding, cheese and crackers, olives, marmite are not provided, we have to take them in for her and even when we do they are not offered to her and she forgets she has them so they end up being thrown away. The activities are minimal so they are left to sit in their chairs doing nothing for a large portion of the day. Residents are taken to bed at around 6.30pm even when they don't want to go. No trips are ever planned and lockdown still exists here when they have cases of D&V even if residents don't show meaning they are made to stay in their rooms alone with no visitors. Disgusting!
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeHow sorry we were to read your review, the home manager has confirmed that she will once again speak to you about your concerns. Kind regards
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Review of

Ashbourne Care Home

from Louise B (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are very friendly and approachable. I am aware that mom is difficult but I do get concerned about the lack of personal care at times especially the incontinence and mom gets very sore. Her room is a lovely size with a nice view, it could do with a lick of paint, and I also feel in recent months
the cleanliness has deteriorated due to low staff levels (domestic). Mom does seem settled though which I am very grateful for.
Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne, we appreciate all feedback we receive. We are delighted that you are content with your mums room and that she is settled in with us. We also appreciate you sharing your experiences regarding the cleanliness and personal care of the home, we take these things very seriously and are always looking for ways to improve the service. Thank you for the review and havea wonderful day.
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Review of

Ashbourne Care Home

from S B (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad lived at Ashbourne for some time, and sadly, our experience was disappointing. We often had to chase up basic care, and ongoing medical issues weren't handled as we expected.


He was frequently moved around the sitting room, which deeply unsettled him, especially as he was blind and living

with dementia. Familiarity and routine were essential for his wellbeing, but weren't prioritised at all.
His room was sometimes left uncleaned for long periods, and hygiene standards fell short of what we felt was acceptable. Although some staff were kind, and Dad really liked the guy who did activities, overall care felt inconsistent.
We eventually moved Dad to another home where he now receives more stable, personalised care. He's much happier, healthier, and better supported.


We hope this review is taken as constructive feedback and leads to positive changes for those still living at the home.

Reply from Davey Taverner, Marketing Manager at Ashbourne Care HomeThank you for leaving a review for Ashbourne. We are disheartened to hear you have had a less than exemplary experience with us. At Summit Care Group we strive to provide the highest level of care for our residents in a safe and comfortable environment. We will use your feedback to further improve the home for the benefit of our residents.
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Review of

Ashbourne Care Home

from Tracie C (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once again I'd like to give a big thank you to the home manager and all the staff at Ashbourne. I've recently been in hospital but had no worries over Mom. The home manager personally video-called me, as did other staff, so I could see Mom whilst I was poorly. Mom looks well cared for and they support
me so much. I can't thank them enough for looking after my Mom, the home manager makes my life easier, she's such a caring person. Please pass on my comments to the owners. I was so proud to see the awards for Ashbourne.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for taking the time and trouble to write and review and include your thanks for the Manager and her team. Your words are very much appreciated. Kind regards
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Review of

Ashbourne Care Home

from D M (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has recently moved to Ashbourne Care Home following a hospital admission, she was unable to return home. All staff and management at Ashbourne have made the transition as easy as possible, they have been very patient and caring towards mum, even though her dementia can be quite challenging
at times. After 3 days she already seems to be settling in and is beginning to interact with the staff. It is all beginning to look more positive for mum after a long, difficult period so thanks to all at Ashbourne so far.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for your review. Settling in to a new home is always a little difficult, but it is good to know that things are looking more positive. Don't forget to take the support of the team when offered, we're here for our families as well as our residents. Kind regards
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Review of

Ashbourne Care Home

from C S (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this home are dedicated, knowledgeable and really friendly. They see to all requests, updated + any relevant information quickly. They always inform me of anything to do with my dad healthwise, being taken into hospital, falls etc. I respect the team at Ashbourne and on the whole I believe
they have an effective team the co-ordinates well.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you for your review. We appreciate you ratings and kind comments regarding the team at the home. Team work is essential and Ashbourne work very well in this regard.
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Review of

Ashbourne Care Home

from Keisha L (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole facility is extremely well-run, the staff are fabulous and even the residents are welcoming. This place has brought the best out of my dad and he's gotten to love everybody here, even if he is stubborn. Thank you all.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for your wonderful review, we do appreciate it. Kind regards
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Review of

Ashbourne Care Home

from M O (Ex Family Member) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very well run care facility. Staff very loving & caring to residents & family.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeWe thank you very much for your kind comments and high ratings for our home. The team are dedicated to kind and considerate caring for their residents and it is appreciated that you have highlighted them in your review. Kind regards
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Review of

Ashbourne Care Home

from C T (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.
Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care HomeThank you for your wonderful review of Ashbourne. We are thrilled you are pleased with the home and the care we offer. Have a lovely day.
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Review of

Ashbourne Care Home

from K S (Niece of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas
cards. The home is very supportive of the relatives. Thank you Ashbourne.
Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne so highly. We appreciate your feedback and are thrilled your Aunt is settled in well with us and is enjoying the home. We truly believe in making our residents and their loved ones feel like family. Have a lovely day.
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Review of

Ashbourne Care Home

from D T (Daughter-in-law of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Ashbourne Care Home in June 2024. The care she has received has been excellent. She is treated with dignity and respect and we can be confident that she is being looked after in the way she deserves. I have nothing but praise for all of the staff and would not hesitate to recommend
the care home. Thank you for all you do.
Reply from Alison Foreman, Commercial Director at Ashbourne Care HomeThank you very much for your review and your recommendation of Ashbourne Care Home, both are very much appreciated. Kind regards.
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Review of

Ashbourne Care Home

from A W (Sister of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the home to be excellent. My sister has been very happy there. All the staff have become her friends and they look after her with great care. There is always something going on, activities etc. The management is top-class.
Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care HomeThank you for taking the time to review Ashbourne. We are delighted to know that you are happy with the high level of care and support we provide to your sister. It warms our hearts to know that you appreciate what we do for your loved one, thank you for choosing Ashbourne and for the lovely words of recognition for our team. Have a lovely day.
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Awards / Recognitions (0)

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