Care Homes Owned by Summit Care Group in West Midlands

My dad came to Ashbourne on emergency Respite. From his first assessment with manager to this month, my dad has recieved first class care, everyone is caring compassionate, makes sure all his needs are met, they go above and beyond and it is a pleasure to visit this home and everyone working there. He is now a permanent resident and seems happy, settled. I know I can relax a little knowing my dad is in safe hands both medically & physically.

Our auntie has been at Ashbourne Care Home for just over 6 months and thanks to the patience and kindness of staff, she has settled very well. Her dementia seems to be stable for now. She always looks clean, tidy and well presented and appears to have gained some weight since coming to you. Thank you all so very much.

The lady in care has totally changed for the better since being in Ashbourne. She has a new outlook on life and smiles a lot. She has friends, eats well and socialises more. This time last year, she only wanted to go to bed and not wake up. Thanks to Ashbourne, she is happy and cares about life. Thank you to the staff and friends.

As a visiting professional, I was always impressed with the care given to residents and how clean and spacious Ashbourne care home is. When it came to my mum having to go into care and always a very difficult decision, I was relieved a place was available at Ashbourne. The staff and management are excellent and care given to my mum is of a very high standard, mum always looks clean and well cared for. Food is freshly cooked and prepared on site, allowing residents to have choices of nutritious food and snacks. Her room is homely and clean. Staff are very welcoming and any concerns about mum are passed onto me and acted on very quickly, staff communicate very quickly with outside agencies ie GP,district nurses. I have been very impressed with the care given and would recommend to anyone seeking care for their families or loved ones to visit here.

Auntie moved into Ashbourne some weeks ago now and has settled well. She is safe and well looked after. The carers are very friendly and supportive, and encourage her to get involved in activities.

Husband has been here since end June in the dementia unit, he has settled really well. All the carers are so friendly and helpful and I can see how comfortable he is with them all, and how patient and loving they are with him. I feel very stressed putting him into care, but I feel happier now knowing he is being well cared for.

From the moment you walk into Ashbourne Care Home, you are made to feel welcome. The staff are amazing and will always answer any questions to the best of their knowledge. The different since my son's father-in-law since arriving there has veen also amazing. All the staff do a wonderful job to make sure all residents are cared for properly. The activities offered are 10/10. Thank you to everyone.

My friend has been here 9 weeks and I must say she has been well looked after, she is better in herself and enjoying having company of others around her. She loves having her hair and nails done, likes the food , and is really happy here.

When visiting my mom around 9:30, it appeared that she was still in bed, which was unusual for her. She had recently suffered a chest infection and had finished her course of antibiotics. So I was slightly concerned. I needn't have been because when I went to wake her, she got up as fresh as a daisy and walked up to the day room with me, where staff were quick to serve her fresh tea and a bowl of porridge, which she ate all of. The staff explained she had walked a lot the day before, hence why she was tired and obviously, I know myself how demanding that can be for staff. I know my mom is happy, and that makes me happy.

Mom has been living in Ashbourne Care Home for nearly 4 weeks now. After a very difficult 9 months trying to manage her at home, with dementia, we had to make the difficult decision for a permanent placement. The staff at Ashbourne have enabled this transition to be a lot easier than we expected. From the initial assessment to the first day taking her in, we have felt welcomed into the home by all members of staff. Mom has spent 5 weeks in another care facility this year, but has settled in more quickly at Ashbourne. So far, all members of staff have been found to be very caring, kind and attentive to her needs. We feel reassured that Mom is cared for and loved in her new home. Thank you, Ashbourne.

I honestly don't have any words for how bad this care home is. The personal care of the residents is non existent. My nan has severe fungal nail infection since moving here and after numerous attempts to get them to get a doctor to prescribe something nothing has been done. She has also lost a front tooth even though we have been requesting a dentist visit her for around 18 months. Simple things like rice pudding, cheese and crackers, olives, marmite are not provided, we have to take them in for her and even when we do they are not offered to her and she forgets she has them so they end up being thrown away. The activities are minimal so they are left to sit in their chairs doing nothing for a large portion of the day. Residents are taken to bed at around 6.30pm even when they don't want to go. No trips are ever planned and lockdown still exists here when they have cases of D&V even if residents don't show meaning they are made to stay in their rooms alone with no visitors. Disgusting!

The staff are very friendly and approachable. I am aware that mom is difficult but I do get concerned about the lack of personal care at times especially the incontinence and mom gets very sore. Her room is a lovely size with a nice view, it could do with a lick of paint, and I also feel in recent months the cleanliness has deteriorated due to low staff levels (domestic). Mom does seem settled though which I am very grateful for.

My dad lived at Ashbourne for some time, and sadly, our experience was disappointing. We often had to chase up basic care, and ongoing medical issues weren't handled as we expected.

We eventually moved Dad to another home where he now receives more stable, personalised care. He's much happier, healthier, and better supported.

We hope this review is taken as constructive feedback and leads to positive changes for those still living at the home.

Once again I'd like to give a big thank you to the home manager and all the staff at Ashbourne. I've recently been in hospital but had no worries over Mom. The home manager personally video-called me, as did other staff, so I could see Mom whilst I was poorly. Mom looks well cared for and they support me so much. I can't thank them enough for looking after my Mom, the home manager makes my life easier, she's such a caring person. Please pass on my comments to the owners. I was so proud to see the awards for Ashbourne.

My mother has recently moved to Ashbourne Care Home following a hospital admission, she was unable to return home. All staff and management at Ashbourne have made the transition as easy as possible, they have been very patient and caring towards mum, even though her dementia can be quite challenging at times. After 3 days she already seems to be settling in and is beginning to interact with the staff. It is all beginning to look more positive for mum after a long, difficult period so thanks to all at Ashbourne so far.

The staff at this home are dedicated, knowledgeable and really friendly. They see to all requests, updated + any relevant information quickly. They always inform me of anything to do with my dad healthwise, being taken into hospital, falls etc. I respect the team at Ashbourne and on the whole I believe they have an effective team the co-ordinates well.

The whole facility is extremely well-run, the staff are fabulous and even the residents are welcoming. This place has brought the best out of my dad and he's gotten to love everybody here, even if he is stubborn. Thank you all.

Overall a very well run care facility. Staff very loving & caring to residents & family.

My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas cards. The home is very supportive of the relatives. Thank you Ashbourne.

Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.