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Hayes Park Nursing & Residential Home

2 Cropthorne Avenue, Leicester, Leicestershire LE5 4QJ
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Hayes Park Nursing & Residential Home, Leicester
Hayes Park Nursing & Residential Home, Leicester
Hayes Park Nursing & Residential Home, Leicester

Hayes Park Nursing & Residential Home offers a versatile range of care packages from an experienced team of Nurses and Carers, incorporating innovative methods and adhering to standards recognised by fellow health professionals and regulators.

Residents have 24-hour access to nursing and personal care, while enjoying numerous activities and personal interests thanks to the home's policy of supporting the pursuit of a satisfying daily lifestyle.

The team is proud to share that...  

Care Provided by Hayes Park Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices listed here are "from" prices based on shared rooms.
Rates will vary for single or ensuite facilities.

Please contact the home for exact pricing.

Contact Hayes Park Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Adrian Augustyn(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (12)

Visiting

  • Happy to be supporting safe visiting. Please contact the home with your specific visiting request.

Parking

  • Have visitors parking on site. There is also off site parking available on the public roads outside.

Hayes Park Nursing & Residential Home Reviews (37)

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9.4

Hayes Park Nursing & Residential Home has a Review Score of 9.4 (9.355) out of 10, based on 11 reviews in the last 2 years. Over all time Hayes Park Nursing & Residential Home has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from T G (Daughter of Resident) published on 29 June 2026 Submitted via Website
Overall Experience

The staff here are wonderful, they are kind, patient and attention to detail. We have no issues with the care received. The care home has had some painting done and can see some updating is taking place which will only improve their already good rating thank you to all the staff for their care for my mum it's really appreciated

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you for your wonderful review. We're delighted to hear that you've been happy with the care your mum receives and that our team's kindness, patience and attention to detail have made such a positive impression. It's also lovely to hear that you've noticed the improvements taking place around...  

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Review from C S (Son of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

Excellent service, very happy with all services provided.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you for your kind feedback. We're delighted to hear that you're happy with the care and services provided at Hayes Park. We are committed to delivering high-quality, person-centred care in a safe, comfortable and welcoming environment, and your comments mean a great deal to our team. Thank you for taking the time to share your experience.

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Review from Judith C (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience
My father was 98 on 18th May 2026. Throughout the whole of the day, the staff showed tremendous kindness to make sure the day was special and memorable for him. He had a great time!

The staff continually show great care and support, and their hard work is really appreciated.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you for your lovely review. We're delighted to hear that your father enjoyed such a special 98th birthday and that our team helped make the day memorable for him and your family. At Hayes Park, we believe in celebrating important milestones and creating meaningful moments for our residents....  

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Review from Sean S (Son of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience
Very pleasant staff.
Clean.
Activities for residents.

Maintenance very good.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you for your positive feedback. We're pleased to hear that you find Hayes Park clean, well maintained and supported by pleasant staff, with activities available for residents. We are committed to providing a comfortable, welcoming environment for both our residents and our team. Your comments are much appreciated and will be shared with everyone.

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Review from H H (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card
Overall Experience

Mother has received wonderful care for five years now, with lovely staff observing all her particular needs and always cheerful. Can't thank them enough.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home
Thank you for your lovely feedback. We're so pleased to hear that your mother has received wonderful care over the past five years. At Hayes Park, we work hard to provide quality care in a safe, comfortable and supportive environment. Your kind words about our team mean a great deal and will be shared with them.

Best wishes from all of us at Hayes Park.

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Review from Robert S (Brother-in-law of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

We are very happy with all the staff. The residents seem to be happy and content, we feel very welcome to the home when we walk in. Very warm and lovely.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a review. We are so pleased that you feel welcomed when you visit, and that you can feel the happy and comfortable environment we maintain at Hayes Park. All our staff work hard to ensure residents are comfortable, safe and at peace in their home. Thank you once again, from all of us at Hayes Park.

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Review from Jackie K (Niece of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Visiting my aunty I was always very happy with her care. She was happy here and had a big smile. Nicola had a very varied list of activities that the residents could do, and all were a lot of fun. Further, the home gave good medical care to my aunt, making her time there as pain-free as possible.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you very much for your kind review. We are so pleased to hear that your aunty was happy and well cared for during her time with us. It is wonderful to know that she enjoyed the activities provided and that they brought her so much enjoyment.

We are also glad to hear that our team were able...  

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Review from Linda G (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience

The management are very helpful and kind, and the staff are helpful and kind. My dad loves it there, and over the four years he has been there he has put on weight. He loves the meals, the staff and management.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home
Thank you so much for taking the time to leave us a review. We are so happy to hear your dad is enjoying the meals at Hayes Park and that he is happy with our staff. It's great that he has put on some weight too! Our catering team will be pleased! We always try to cater our meals to our residents' specific needs so this is great feedback!

Best wishes from all of us at Hayes Park.

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Review from C B (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

Since mum has been in the home (13 weeks) she has thrived! As a family we can relax knowing she is being cared for by professional staff. We are confident that all her needs are being managed whether medically or being stimulated by the engagement team. Whenever we visit or call, regardless of who we talk to, they know who mum is and can give us a general update on her well being and activities.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a review! Your kind words and positive feedback means a lot to us and we will be sure to share this with the our team! We do our utmost to ensure our residents are always well cared for, safe and happy! So we are really pleased to hear your feedback and so glad your mum is thriving! Best wishes, from all of us at Hayes Park Nursing Home.

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Review from L W (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

The staff are so friendly, helpful and caring. Always happy to see us, and Mum has a good relationship with them.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a positive rating. We appreciate your feedback. Best wishes from all of us at Hayes Park Nursing Home.

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Review from I M (Son of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

Staff are very friendly and hard working.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your glowing review and for taking the time to leave us a positive rating. We do appreciate all feedback. Best wishes from all of us at Hayes Park Nursing Home.

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Review from Lorraine S (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

I am very pleased with the quality of care my mother has had and the hard-working staff there. There is always some kind of entertainment going on; bingo, drawing, exercise and much more. Thank you all at Hayes Park Nursing & Residential Home.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kind words and for taking the time to leave us a review! We will share your feedback with our team who will be so pleased to hear that you are happy with our care and activities! We do try to keep activities varied, fun and also person-led so that the residents truly...  

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Review from J L (Husband of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience
The care and support my wife has at Hayes Park has been exceptional. The staff and nurses have shown so much love and care. I feel so grateful and reassured that when I am not there, my wife is taken care of. The rooms are clean and regular visits by the cleaning staff are amazing.

The management have been so supportive and constantly checking in to ensure everything is up to a high standard.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for leaving us a wonderful review! We are so pleased to hear that you are happy with the care and service we provide. It is our main priority to make sure all our residents are looked after well, according to their personal needs and with respect and dignity, whilst we deliver the...  

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Review from Eileen G (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My Mother-in-Law has resided at Hayes Park for over 2 years now and is content and her needs well catered for as she is confined to bed/wheelchair. During this time she has grown in confidence by mixing with the other residents and joining in the various fun activities organised by the staff. She has also gained weight! The staff recently helped us to celebrate her 91st birthday by providing a warm room with tables/chairs etc for close family to attend which we all enjoyed immensely. All staff are friendly and always available for a face-to-face chat when we visit and as we are able to have email and telephone contact with the manager/nurses/office staff any concerns or queries are immediately responded to. We are also kept well up to date with her daily life by photographs and comments posted on the home's online page. We do and we would highly recommend this care home to others.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kind review! This means a lot to us as we are always striving to provide the best care and a warm, homely, safe and friendly environment for all our residents. Your mother-in-law has made tremendous progress whilst being in our care and it has been a pleasure to witness...  

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Review from Ramesh K (Son of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience
Only been here for 1 week, has taken Mum time to settle in. All the staff we have come into contact with have been very friendly, caring, and made us feel welcome. As for care to my mum - care staff have showed a caring nature, have spent quality time in providing care, is taking time for Mum to get used to, but care staff are polite and caring and providing quality of care at same time promoting/empowering independence.

It meets the needs - language, food, religion - well done.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kinds words and leaving us a review! We strive to make sure our residents feel at home and are empowered to make decisions and choices that help foster their independence. It was a pleasure to take care of your mum! We do offer a variety of menus and TV options to cater...  

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Review from R W (Son of Resident) published on 20 September 2023 Submitted via Website
Overall Experience
We have only had a positive experience with the facility and especially the carers at Hayes Park. My father has been there for several months now, and in that time he has been looked after extremely well. The staff are amazingly caring, pay attention to the details and crucially actually spend time with the residents and treat them with love and dignity.
They set up frequent activities to keep everyone occupied, are aware and attentive to the medical details, and also keep family in the loop.
The rooms and space are clean and well looked after, and they also have good security in place for peace of mind.

Overall, this is a wonderful and safe place, with the most amazing staff you could ask for.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home
Your review means so much to us! Thank you for your kind words and wonderful review score.

It has been a pleasure to look after your father and we are so happy to hear that you are so pleased with the care and service that we provide and that our communications with you are so useful in keeping...  

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Review from D C (Resident / Service User) published on 25 July 2023 Submitted via Postal Card
Overall Experience

Beenhere is a service user for about 18 months. I enjoy living here. I get my freedom to go out with family as and when I want. I'm offered a reasonable amount of good food. Staff and nursing staff are great players, always ready to give help or advice.

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Review from G S (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

Hayes Park Nursing & Residential Home could not have been more helpful when we wanted to celebrate my parents sixtieth wedding anniversary, they provided a separate small room to allow my mum and dad and a few relatives to celebrate (within the confines of the existing Covid rules) and not to overwhelm my mum who has dementia. All I can say is thank you it was a brilliant success and a memory for my dad.

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Review from Debra W (Daughter-in-law of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience
Management - always available and accessible to discuss anything, polite and very professional.
Carers - smiles always on their faces, very caring of all residents alike no matter what is required or their needs.
Nurses - always at hand, any concerns regarding medication or patient requirements prompt at responding to anything.

Handyman - very helpful, polite and courteous will help with anything anytime.

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Review from Mark G (Son of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My whole family have been delighted with my mother's progress, given that she initially arrived at Hayes Park Nursing & Residential Home some fifteen months ago on an end-of-life care pathway. The progress my mother has made is due to the standard of care she has received over the past year. She recently celebrated her 90th birthday and the staff were most helpful in enabling the family to celebrate with her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hayes Park Nursing & Residential Home.

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hayes Park Nursing & Residential Home.

Accreditations

There are no accreditations posted yet for Hayes Park Nursing & Residential Home.

Meet the Team (5)

Adrian Augustyn
Adrian AugustynJob Title:Care Home ManagerJoined: 2013

I am a qualified nurse who started to work in the health and social care industry in 1996. I have since worked in various settings, gaining skills and experience through each of these, including hospital and care home services.

I joined Hayes Park Nursing Home in 2013. During my employment here, I have managed to build a strong, dedicated team and have greatly enjoyed working together with them. I prioritise the safety and wellbeing of our residents above everything and enjoy creating a homely atmosphere within nursing home with my team.

In my spare time I like gardening and DIY.

Bhavna Chauhan
Bhavna ChauhanJob Title:Personal Services Manager

I began my career in the healthcare sector in 1994 when I was new to the country. Being young and ambitious, the healthcare field welcomed me with comforting arms to new opportunities, which still exist thirty years later. Every day brings its own set of challenges but it also brings a deep sense of purpose. I began my journey as a Healthcare Assistant here at Hayes Park and I quickly realised this role was more than just a job - it’s a commitment to being there for people at a stage in life when they need compassion, patience and care the most.

I then progressed to a Senior Carer and later a Patients officer which is a hybrid role that sits between clinical care and emotional support. Being a Patient’s Officer still means being a Carer, just not in the traditional sense. It means that I am often the person families turn to when they have questions, concerns or need reassurance. And for the residents, I am someone they know they can talk too; someone who listens, advocates and makes sure their voices and needs are heard.

Now I am a Personal Service Manager. One of my key responsibilities is managing new admissions. Moving into a residential and nursing home can be overwhelming for both the resident and their family so I’m here to guide them through the process; helping with paperwork, answering questions and offering compassionate support. What I love most about my role is that it allows me to bring humanity into a system that can sometimes feel clinical.

Every day is different, but every day matters. As a team we strive to create an environment where people feel safe, understood and valued and that is something I am very proud of.

Jincy John
Jincy JohnJob Title:Nurse
My name is Jincy John. I have been working as a Staff Nurse at Hayes Park
Nursing Home for the past 15 years. I have had the best days of my life

during my time working at Hayes Park. The reason for this, is down to our management and my colleagues. I have been getting very good cooperation and support from them to be able to do my role well. I love the good atmosphere we have, working in a comfortable environment without any mental stress, this makes it easier to do my job well at Hayes Park. I am very happy to work here in every sense!

Amicha Ramgi
Amicha RamgiJob Title:Senior Health Care Assistant

I am Amicha Ramgi, I like to be called “Ani”. I have been working at Hayes Park since 2009. I started as a Health Care Assistant (HCA) and have also worked as a cook for 2 years. I'm now a dedicated Senior HCA and CHAP, so am extremely proud of my achievement!

I enjoy providing patient-centred care, and have spent 15 years working as a HCA before I become a CHAP in 2021. In 2024 I become a Moving and Handling Trainer for all my colleagues too. I have achieved a lot since I joined Hayes Park and am so proud of this.

Throughout my career, I’ve been helping my residents recover and regain health. This is what keep me motivated every day. I'm committed to providing my residents with the best care possible. I love to make people laugh and have a knack for putting my residents at ease. I always practise compassion and understanding as I know how important this is to the wellbeing of my residents.

Nicola
Nicola Job Title:Activities Coordinator

My name is Nicola and I first started working at Hayes Park 12 years ago, as a Kitchen Assistant. I had the opportunity to work as a Activities Coordinator which I love, as I like talking and getting to know my residents better. We stay busy doing a variety of activities, from arts and crafts, to baking and cooking, sensory and motor activities, exercise and various games, role play and much, much more!

Frequently Asked Questions about Hayes Park Nursing & Residential Home

What types of Care is Hayes Park Nursing & Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hayes Park Nursing & Residential Home have?

There are 25 Single Rooms and 12 Couples/Companion Rooms.

What are the Facilities & Services at Hayes Park Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hayes Park Nursing & Residential Home to the centre of Leicester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Park Nursing & Residential Home to verify any information. View our terms and conditions. Hayes Park Nursing & Residential Home has an Enhanced Service -more info.