Hayes Park Nursing & Residential Home

Handyman - very helpful, polite and courteous will help with anything anytime.

My whole family have been delighted with my mother's progress, given that she initially arrived at Hayes Park Nursing & Residential Home some fifteen months ago on an end-of-life care pathway. The progress my mother has made is due to the standard of care she has received over the past year. She recently celebrated her 90th birthday and the staff were most helpful in enabling the family to celebrate with her.

Overall a good home. Sometimes residents wait a long time for the toilet, which can be upsetting. Can seem short staffed at times. Night time response is very slow.

No hesitation wit regard to booking further visits.

Very good.

I found the staff extremely helpful and nothing is too much trouble (lovely ladies). I cannot praise them highly enough. The food is excellent.

My mother has been a resident at Hayes Park Nursing & Residential Home for the last 18 months, The care she received was excellent and the staff couldn't do enough for her. Unfortunately, she became very ill last month and returned to Hayes Park from hospital for palliative care. All the staff went out of their way to make Mum as comfortable as possible in her last days. They were also a great help and comfort to me and my brother during our visits. The home is a credit t the industry and I thoroughly recommend it.

Unfortunately, Dad passed away at the end of February. We would like to thank the home for the brilliant care provided to dad and would recommend the care home to other families.

My wife received extremely good care, with love and dignity for nearly 3yrs until her decease in Dec 20. She was kept healthy and happy. I was given a lot of support, advice and dignity if I asked questions. The home is clean and cheery. Hayes Park Nursing & Residential Home cannot be faulted.

Good management and great nursing care. Very attentive and respectful to the needs of the residents/patients. Good communication and interpersonal fully with families. Very sensible and experienced nursing team. Health care team were very good as well. I would recommend this care home to family and friends.

We are very happy with the very good service from the staff. Very good.

Overall the care our Gran receives is fantastic. The nursing staff are very attentive and respond well to concerns. There are times when there are staff shortages, which means residents having to wait for care.

Mum is really happy here and sits with the other residents, where she did not do that at her previous home.

My partner was cared for at Hayes Park Nursing and Residential Home for six years (from 2010 to 2017). She passed away on 4/1/17. She had dementia (for nine years). At Hayes Park she was looked after in an extremely humane and excellent way. She had a quality of life, despite the dementia. I now do voluntary work at Hayes Park to thank them.

Whilst my brother was only in the home for some 30 hours before his death, the care that he received was excellent as was the help and understanding by the staff to myself and my sister during our visits during his short stay.

It appeared there were a lot of patients with nursing needs so there appeared to be few activities that were obvious to visitors.

All very good.

A caring staff that gave my mum dignity and respect in the last few months of her life. We didn't like the idea of putting our mum into a nursing home but after a few weeks we realised that, the professionalism of all the staff, we had made the right choice. Any issues were immediately addressed and the home was constantly being improved.

The staff in general are very good.