Barchester Cedars Care Home (Bourne)

Church Walk, Bourne PE10 9UQ
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9.8 104 Reviews
  • Barchester Cedars Care Home (Bourne), Bourne
Nestled in the heart of a Lincolnshire market town, The Cedars is a warm and inviting residence set in the grounds of the old vicarage, surrounded by mature gardens with views of The Bourne Abbey Church. The home provides residential, respite, and palliative care.

There are 56 bedrooms across five residential and nursing units - there is no segregation between the units; residents choose the room they would like to live in. Spacious lounges, dining rooms and quiet areas are situated in each wing of the home, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There are also picturesque grounds - the meandering Bourne Eau river flows through the garden and there is a sheltered decking area, perfect for outdoor socialising and enjoying the garden.

Trained chefs cook a variety of nutritious and tasty meals to provide residents with appealing daily menus. Special dietary requirements will be catered for.

The activities coordinator oversees a busy programme of events, planned with input from residents and relatives to ensure everyone's social needs are being met and exceeded. There are daily in-home activities as well as regular excursions and big events for special occasions.

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Care Provided by Barchester Cedars Care Home (Bourne)

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Aldred (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Barchester Cedars Care Home (Bourne)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Cedars Care Home (Bourne) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Cedars Care Home (Bourne) Reviews (104)

Total of 104, showing 21-40
9.8

Barchester Cedars Care Home (Bourne) has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Cedars Care Home (Bourne) has 104 reviews.

Overall Experience

  • 85
  • 17
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Date Published

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Review from H M (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at The Cedars for a short time; I wish he had been there all the time following his discharge from the hospital. The staff treated him with the greatest respect and compassion. His nursing care was excellent, and I was always confident that his needs would be met and any symptoms
managed to allow him to remain in comfort. The Cedars has a lovely homely feel, the staff always made us feel very welcome, and they really look after the well-being of their residents. Although my father was on a restricted diet, I could see that the food on offer was varied and of good quality, plus the complimentary cakes in the cafe were always really tasty! He wasn't able to join in any of the activities (and there are many on offer), but the staff still made the effort to get to know him as a person. I wouldn't hesitate to recommend The Cedars to anyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cedars Care Home (Bourne)

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P F (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad spent 7 weeks in hospital, a tough and gruelling stay and was giving up and then the staff came to our rescue supporting and guiding us in preparing the hospital for his transition and we will always be most grateful. The welcome and care he has received is heart warming. The team are constantly
considering his needs, getting to know him as a person and what makes him happy and our experience has been exemplary. His needs and condition are complex, having a knowledgeable team around him, taking the time to understand him and educating us is invaluable. Thank you to each and every member of the team, a huge thank you for being the wonderful caring team you are with great leadership.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team, they will be delighted to hear your views.


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Review from G S (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring and can't do enough for the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cedars Care Home (Bourne)

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to The Cedars Care Home at the beginning of March after spending nearly 6 weeks in the hospital which physically done him no good. The first couple of weeks was a hard transition for him but he has now settled in nicely and becoming more mobile and joining in the activities with the great
care the staff are giving him. He is really happy and would give The Cedars a high recommendation.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely review, we are so pleased your father has settled into the Cedars so well. Our team will be delighted to hear your kind words.


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Review from Adam L (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into The Cedars for end-of-life care. During his short 4-week stay he was looked after so well by the amazing team. The staff are all friendly and welcoming, nothing was ever too much trouble. Despite his illness, Dad was happy and certainly felt looked after. I can't thank you enough.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely review. The team are so pleased to hear your kind words.


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Review from Sandra R (Wife of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful, nothing is too much trouble for both of us. Keep me updated on medication and on any changes in the day-to-day care. Can't praise them enough.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your review. The team are so happy to hear your wonderful praise.


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Review from Roger S (Brother-in-law of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law lived at Barchester The Cedars Care Home since March 2022. My wife and I chose Cedars because we were impressed by the facility and more importantly the staff. Since day one, all the staff have displayed genuine care for my sister-in-law and she has positively responded to that. My
sister-in-law appears very happy, has made new friends and her general well-being has definitely improved. We have no regrets at all.
Cedars is a first-class care home giving 5-star service.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your wonderful review of our home. The staff will be so delighted to hear the great review you have shared.


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Review from H G (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with beautiful gardens close to all amenities. Staff kind and caring. Lots of interesting activities with community involvement. High standard of communal rooms. Food excellent and very well prepared. Accommodating. Clean and comfortable. So pleased we chose you for our dad's home. Could
not have been better. Thank you so much.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your lovely review and kind words.


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Review from Joan K (Respite Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my stay at The Cedars Care Home. All the staff were really cheerful and helpful and greeted everybody by their name. There are many beautiful lounges beautifully decorated, with many seats and a wonderful view of the gardens; residents were allowed in the gardens with staff to keep
them safe. The menu was changed every day with a vegetarian meal also. The breakfast was a full English, porridge or cereal. The staff always made sure that you had your tablets. On Easter Sunday, we were all given an Easter Egg; I thought this was lovely.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your wonderful review. The staff were overjoyed to hear your lovely words.


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Review from Angela S (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and management.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for your great review. The staff and team, work so hard and really appreciate your feedback.


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Review from M B (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, my mum came for respite care but sadly her health deteriorated which then meant that she needed to become a permanent resident of the Cedars. From pre-and-post decorative updates the home presents itself as being friendly; with a homely feel and this is a reflection of the kind and caring
staff, and some certainly go that extra mile. When there has been an issue it has been addressed with immediate effect and the Manager herself openly invites feedback. Regarding food from my observations, it appears to be satisfactory and hopefully, residents can now enjoy some form of salad dressing or be prompted that there is some available - alas with dementia unless visibly evident my mum ends up going without. Just a minor point but it's what I know she enjoys. I know that the staff are sometimes stretched but would like to thank them for their kindness. As a relative and previous full-time carer for my mum, I'm reassured in knowing that my mum's needs are met.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your kind words about The Cedars, our care staff and our food. We welcome feedback and are pleased you have found us to be friendly, homely, kind and caring, as well as responsive when you discussed your Mum’s care with us. I have reminded our hospitality team to offer dressing with salads. It is a pleasure to care for your Mum. Thank you.


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Review from Nigel R (Husband of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been caring for my wife for nearly 3 years and was concerned about her moving into a Care Home.
However, I was more than pleasantly surprised. The staff at The Cedars are excellent in all respects, they are so polite, extremely professional and most of all, the support and care that they give
to my wife is second to none, in fact, it is exemplary. All I wanted was peace of mind, knowing that when I am not by her side my wife is being made comfortable and cared for by an excellent team who always put her needs first.
Sending a big thank you to all the staff at The Cedars, because of you I am able to sleep at night.
Thank you.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for taking the time to review our home. We are so grateful for your kind words. The team are thrilled to hear such wonderful praise.


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Review from Pam T (Wife of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring and often go beyond their remit helping my husband to settle in. It is a lovely care home, putting on different activities for the residents. The food is excellent and varied.

Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)

Thank you for taking the time to review our home and your lovely comments. The team are thrilled to hear wonderful praise. Thank you.


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Review from Denise F (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home advised they had experience with MND and dementia, were willing to accept both parents. Unfortunately, this was not the case. No experience with MND, and I was advised they would not take Dad (after admitting my mother). I made an official complaint, which was never actioned.
Upon
initial arrival, I was aware of how long call bells were ringing. I visited after two weeks and Mum had not had a shower or bath, just a bed wash. Her hands and feet smelled like cheese. After four weeks the same issue, no deep cleaning of Mum and the home had submitted their notice as they could not cope with the needs of my mother's MND.
After four weeks, medications were not fully given, they did not understand the complexity, monitoring and administering the many medications. I would Skype Mum and observe her choking on secretions and have to call the home to help, declined suction, not given fluids when she felt sick and safeguarding issues raised.

Reply from Katya Petrova, General Manager, The Cedars Bourne at Barchester Cedars Care Home (Bourne)

Thank you for your review and feedback and I am sorry we have not met the standards you expected for your mother. We aim to deliver the best possible care at all times and I have discussed your feedback with The Cedars Bourne team. For all of our residents we carry out regular assessments of their care needs and sometimes these change. It is our duty to ensure our residents are in the care environment most suited to their needs at all times. Thank you again for your feedback and best wishes to you and your family.


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Review from Julie V (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid restrictions are closely adhered to; staff are friendly, courteous, helpful. Staff appear very busy and tend to disappear but the call-bell was answered in a timely manner. Activities and mealtimes were not witnessed during my visits, therefore not rated.

Reply from Katya Petrova, General Manager at Barchester Cedars Care Home (Bourne)

Dear Julie, thank you for taking the time to review us.
We have a comprehensive refurbishment programme going on at the moment and we are confident the end result will be a wonderful transformation.
On behalf of the team


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Review from Stef L (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent they do their best for the residents. I have been made to feel welcome. The gardens are excellent with good access. The place is clean and the food is very good.

Reply from Katya Petrova, General Manager at Barchester Cedars Care Home (Bourne)

Thank you for taking the time to review us on Carehome.co.uk.
Your comments are very much appreciated.
Regards
Katya Petrova


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Review from Petula C (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult putting my mum in a home as she has complex nursing needs, but she has been treated so well, she loves it in The Cedars. The staff are all outstanding and the level of nursing care, second to none. We are both overwhelmed with the kindness and respect we have both been shown.

Reply from Andrea Newman, Customer Relationships Manager at Barchester Cedars Care Home (Bourne)

Thank you for your high praise. We are delighted your mother's move to The Cedars in Bourne has provided the level of care, nursing and lifestyle that we always aim to provide. We are pleased that it has also given peace of mind to you and your family.


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Review from Sue T (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Cedars since May 2019. She has been very happy and that makes me happy. The staff are excellent and treat Mum very well. Nothing is too much trouble for anyone. Everyone is very welcoming and polite.

Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)

Thank you for the lovely review which I will pass on to the team. We are so pleased to be able to accommodate the bedroom visits now which I know has made such a big difference and this is heartwarming to see.


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Review from Andrea B (Next of Kin) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful team. The staff have cared for my friend extremely well and are always quick to adjust to her changing needs and care. Even after her passing, they continued to help and offer support in the difficult days afterwards. I have enjoyed visiting, using the new visiting pod and the gardens
are tranquil and well kept. Everyone there have been very helpful and a big support when things get difficult. I cannot praise them enough. Many thanks in these difficult times.

Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for the lovely review. It has been an absolute pleasure looking after your close friend and I am pleased you were able to use our adapted visiting suite to see one another. I will pass on your kind words to all the team, they are very much appreciated.


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Review from B A (Brother of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister suffers from dementia but due to covid 19 visiting has been once a week and is distanced. It is now indoors and screened. My sister is very content and is well cared for. The carers are a delight as is the manager and her team.

Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your kind words and I am happy to hear that our visiting suite has made it possible for you to visit your loved one. I will feedback your comments to the team.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Barchester Cedars Care Home (Bourne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Barchester Cedars Care Home (Bourne) is calculated as follows: ( (214 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cedars Care Home (Bourne) is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (9)

Rebecca

Rebecca Aldred

Job Title: Senior General Manager

Joined: 2010

My name is Becky and I am the Senior General Manager here at the Cedars Care Home. I have been a qualified nurse since 2002 and have worked at the Cedars(Bourne) since 2010. During my time here I have progressed through different roles.


As the General Manager I love meeting new residents and getting to know them as individuals, providing a great environment for our residents to live in. I am very proud of my team who offer a wealth of experience to provide tailored care to all of our residents. My whole team are passionate about the care and support they deliver.


I look forward to meeting you and welcoming you to our home.


Joanna

Joanna Lofts

Job Title: Deputy Manager

Joined: 2021

Hello. I am Jo, Deputy Manager at The Cedars Bourne. I joined this lovely home in 2021 and am a qualified Nurse. I always look for ways to make people feel more comfortable and get more pleasure out of their days, especially people with dementia.


Sarah

Sarah Longstaff

Job Title: Care Home Assistant Practitioner

Joined: 2019

Hello. My name is Sarah Longstaff and I am the Care Home Assistant Practitioner here at The Cedars. I have worked here since 2019 and my role is to support the nursing team and ensure resident care is effectively delivered. I have worked in the care sector for over 20 years and I love meeting new residents and their families. I enjoy the challenge of knowing that every day is different. It's great being part of The Cedars team and working in such a homely environment.


Helen

Helen Hudson

Job Title: Activities Coordinator

Joined: 2021

Hello. I’m Helen, the Activities Coordinator at The Cedars.


I joined the team in 2021 and I have lots of skills that I can use to create an interesting and varied programme of activities, events and celebrations for residents to enjoy. I am a qualified holistic therapist and will offer a holistic approach to activities in the home, aiming to meet the physical, mental, social, intellectual and spiritual needs of our residents. I have training and experience in managing distressed behaviours, I am a Makaton provider and I am a mental health champion. When I am not at work I love playing my clarinet, crocheting and art - I use all of these in my role.


Donna

Donna Claydon

Job Title: Head Housekeeper

Joined: 2013

Hello. I am Donna. Since joining The Cedars team in 2013 I have always taken pride in delivering high standards. As Head Housekeeper, I always provide a high-quality service to residents and follow all protocols relating to hygiene and infection control. I enjoy working closely with my housekeeping colleagues and we always make residents' wellbeing our priority. I like getting to know residents' families too. The Cedars is a great place to be and I love our home.


Tonderai

Tonderai Makahamadze

Job Title: Clinical Lead

Joined: 2020

Hello! My name is Tonderai Charity. I qualified as a nurse back home in Zimbabwe in 2010. I relocated to the UK in 2020 where I joined Barchester Healthcare at Cedars, Salisbury. I have recently joined the amazing Cedars Bourne team as Clinical Lead and I couldn't be more excited.


I have so much passion for elderly care and feel a great sense of achievement when helping others to live their best potential.


I am in so much love with nature, boats, cruising and travelling.


Leanne

Leanne Hicks

Job Title: Administrator

Hello, I’m Leanne- Administrator at The Cedars. I am very happy to be able to support our residents and their families with anything relating to communications, finances or administration. If you have any questions about these aspects it is probably me you need to speak to. I have worked in care for over eighteen years, many of those here at The Cedars. I have worked across many different departments over time; which gives me a unique perspective about how everything works. I like being part of a team that I have happily worked with for so long. We will ensure that our residents enjoy the premium quality lifestyle that they deserve.


Richard

Richard Parrott

Job Title: Head Chef

Hi, I’m Richard, the Head Chef here at The Cedars. I have been a chef for 30 years, having started my career in the armed forces. I am passionate about providing home-cooked, nutritious food for our residents to enjoy every day.


I enjoy making our residents happy by catering to their personal tastes, and talking to our residents about their likes and dislikes in order to create varied and exciting menu choices.


Kevin

Kevin Slough

Job Title: Head of Maintenance

Joined: 2023

I started at The Cedars in October 2023, and I already feel at home!


I have 25 years of experience in facilities maintenance and management. For the last 15 ½ years I worked in a senior school with approximately 1600 staff and students. In my spare time, I enjoy spending time with my family and our Yorkshire Terrier.