Barchester Cedars Care Home (Bourne)

Church Walk, Bourne PE10 9UQ
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9.8 104 Reviews
  • Barchester Cedars Care Home (Bourne), Bourne
Nestled in the heart of a Lincolnshire market town, The Cedars is a warm and inviting residence set in the grounds of the old vicarage, surrounded by mature gardens with views of The Bourne Abbey Church. The home provides residential, respite, and palliative care.

There are 56 bedrooms across five residential and nursing units - there is no segregation between the units; residents choose the room they would like to live in. Spacious lounges, dining rooms and quiet areas are situated in each wing of the home, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There are also picturesque grounds - the meandering Bourne Eau river flows through the garden and there is a sheltered decking area, perfect for outdoor socialising and enjoying the garden.

Trained chefs cook a variety of nutritious and tasty meals to provide residents with appealing daily menus. Special dietary requirements will be catered for.

The activities coordinator oversees a busy programme of events, planned with input from residents and relatives to ensure everyone's social needs are being met and exceeded. There are daily in-home activities as well as regular excursions and big events for special occasions.

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Care Provided by Barchester Cedars Care Home (Bourne)

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Aldred (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Barchester Cedars Care Home (Bourne)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Cedars Care Home (Bourne) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Cedars Care Home (Bourne) Reviews (104)

Total of 104, showing 41-60
9.8

Barchester Cedars Care Home (Bourne) has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Cedars Care Home (Bourne) has 104 reviews.

Overall Experience

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Review from Jane E (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Today I visited the visitor suite to see my mother. It was a well organised light area, with refreshments provided if required. It felt marvellous to see and speak to my mother, she could clearly hear and see me. A great bonus for the residents and visitors in these difficult times, safe and welcoming.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely review. We are all really excited about our new suite and the positive impact it has for our residents, families and visitors. I am so pleased you've had a wonderful visit.


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Review from Geoff B (Nephew of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is in The Cedars, I consulted many people before choosing The Cedars, The Cedars is definitely a 5-star establishment in every way and believe my Aunt is unaware of how lucky she is. I would wholeheartedly recommend your establishment to anyone.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely review of our home, it's so encouraging to hear such wonderful praise for our home.


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Review from O (Friend of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home prior to COVID-19 and with both the old and new management team to see my old friend’s mum, my friend and I have noticed a positive difference in the feel of the home. The residents appeared well cared for and staff were attentive. It is heartwarming to know my friend can still
keep in touch with their mum via Skype, FaceTime and even garden visits. We have regular updates from our friends about their mum and that she is keeping her spirits up in the home. I look forward to being able to visit again soon!

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your review. We are so pleased to hear you are receiving regular, positive updates.


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Review from Sue S (Next of Kin) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff in the home, whatever their role, have shown that they have my relative's best interests at heart. They interact with her in a professional, caring, empathetic and friendly way. They are always happy to stop and chat with her visitors. They remember us and we always feel welcome whether we
are expected or not. Before Covid-19 restricted events, there was always a full programme of activities and my relative was encouraged to participate, during this period some activities have been maintained as far as possible. During the Covid-19 period they have acted very professionally and have implemented ways in which we can see and chat to our relative using video calls or garden visits.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for such a wonderful review. It's great to hear such positive feedback. I will be sharing your review with my team who I know will be delighted to hear how happy you are, with the positive praise you have given. Thank you.


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Review from John W (Husband of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at the Cedars for over 3-years, and I and my family, have been extremely pleased with the Cedars and the standard of care and professionalism is excellent. We have nothing to compare the Cedars with because this is the only care home we have used. It is a very well established home
where the staff have a very low turnover, some having worked there for many years. The management team is young and enthusiastic and commands the fullest respect of the carers and nurses. It is a traditional style of building with modern adaption, and it makes for a friendly atmosphere, and it is not like so many homes, which are very smart but have a rather cold feeling.
If you are lucky enough to obtain a room, you will not be disappointed.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your wonderful review. We are so pleased to hear such great feedback. The team will be very proud to hear such encouraging praise.


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Review from Pam O (Friend of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cedars has provided a safe and caring environment for my friend - who sadly has dementia.
On a practical basis, she has a lovely room, with personal belongings carefully arranged.
She is well cared for and very well fed!
There are good activities and opportunities for engagement with others.
Most
importantly - she sees the staff as her friends - always dropping by to have a chat and make her smile.
She is, I believe, happy living at The Cedars - which she regards as a Hotel!

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your lovely review. Our team will be delighted to hear such positive words.


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Review from Maureen N (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Cedars for over three years. Her care has been wonderful and she is very happy there. The staff is her extended family; they know her really well and ensure that she is looked after as an individual and with dignity. The building and gardens are welcoming and homely.
I cannot recommend The Cedars highly enough.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely review. The staff will be so happy to hear such praise.
Thank you


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Review from Teresa H (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of the Cedars for a short time, but from the moment it was known she would be going there, the manager rang me and kept me informed every step of the way as with Covid-19 going on I could not take or see my mum. It was the best place for my mum to have been with their nursing and
care staff and she was well looked after. I cannot thank the manager and her staff enough for all they have done for Mum, they are a brilliant team and I would have no hesitation in recommending The Cedars to anyone.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for a lovely review, the team are working hard to help residents stay connected. They will be overjoyed to hear your kind words.


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Review from William C (Nephew of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our very dear aunt has been at The Cedars for some time. When she went there, she was very down and had no interest in much. Since making The Cedars her home, her improvement has been amazing, she now joins in with the activities and is always happy. I can only put this down to the wonderful care she
has received. The care staff at The Cedars are amazing people, nothing is ever to much trouble, they can always make time to talk to our aunt. The management team are always on hand to answer any questions we may have.
During this difficult time when we cannot visit, the home has made it possible for us to speak to our aunt via video. The Cedars have made the safety and wellbeing of the residents during the pandemic their number one priority, we can never thank them enough.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you so much for your lovely review. The team will be delighted to receive such positive comments. Video calling has been a real success and enabled our residents to remain connected with their loved ones.


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Review from Chris S (Nephew of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been resident at The Cedars for two and a half years following a serious road traffic collision with a car whilst crossing the road. After hospitalisation for several weeks, she moved to The Cedars at her request. The staff were superb in welcoming her and nursing her back to good health.
She recently had her 95th birthday but no one from family or friends could attend due to the current Coronavirus situation. The staff made up for her not seeing family by making her day very special, in spite of the pressure they are currently under. My Aunt is full of praise for the Home Manager and her team for the way she is being cared for, particularly at this time. I would have no hesitation in recommending this home.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely words. The team will be delighted to hear your praise. The team are doing an outstanding job in this current situation and praise like yours means the world. Thank you.


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Review from J S (Widow Widower) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last week of his life at The Cedars. He was treated with great kindness, dignity and received excellent care. My daughter and I received great support form staff. We thank everyone involved in his care and know he was content to be at The Cedars.

Reply from Becky Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your kind words, our team will be delighted to hear them.


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Review from Sally U (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cedars is a very welcoming home. All the staff are friendly and very helpful. My Mum is very happy with her room and likes all the staff. It has an efficient and caring team, from management to nursing, cleaning and catering staff. My sister and I were recommended the Cedars by a friend and we have
been completely satisfied with the caring and dignified support they have given to our mother. I would have no hesitation in recommending The Cedars.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your lovely words. The team at the Cedars will be delighted to hear your positive praise and how happy you and your mum are with the home.


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Review from Kathy (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was found a room at The Cedars on discharge from hospital. I was there to meet him when he arrived and I could see he did not recognise his surroundings and was confused. My father was already suffering from a Mental Health issue. The staff greeted him sympathetically and with great compassion
and settled him into his room. My father was 90 years old and frail but they offered him and myself a cup of tea and biscuits immediately. My fathers health was deteriorating quickly but all of the staff gave the very best of care and until the passing of my father, some 10 weeks later. He was so frail but he passed without a blemish on his body, this is always a sign of excellent care. Whenever we visited, we found my father was very clean and tidy, also his bedding and room and drinks were always available for him. When we visited, from the Manager to the care staff and receptionist, everyone had time for you and was willing to listen and answer any queries. I would most definitely recommend The Cedars for care.

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Review from J A (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly and welcoming home. Staff are professional but friendly and approachable and always have time to listen to any concerns and act upon them. Mum is having trouble eating (lost her appetite) and all the staff who deal with her, are encouraging her to eat. The head chef/cook has been in
with the list of food on offer and trying anything to get her to eat and willing to make anything she fancies.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your review. The team are always pleased to hear such lovely comments. Meeting our residents personal needs is so important to us all. Encouraging and supporting the residents to enjoy their stay at The Cedars is our priority.


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Review from Jackie B (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into The Cedars Care Home in Dec 2019. The welcome we received was just wonderful.
All levels of staff from the manager to the cleaners greeted us with warm smiles and cheerful hellos. They were all expecting Mum and already knew her name, making her instantly feel at home and putting
our minds at ease knowing that she was in safe hands and cared for.
Her room was spotless and homely with a vase of fresh flowers on her arrival.
The day rooms are all bright and spacious and have fantastic views of the gardens and wildlife. There's also a hairdresser on site.
The meals are varied and smell delicious, each table is beautifully laid.
There are regular activities and entertainment, Mum particularly enjoyed the local school children visiting at Christmas and singing carols.
Everyone that has visited Mum has commented on the friendliness and compassion each member of staff shows her, nothing is ever too much trouble.
I can't praise this care home enough.

Reply from Rebecca Aldred, Home Manager at Barchester Cedars Care Home (Bourne)

Thank you for your kind words, Jackie. It's really important to us here at The Cedars to make every resident, their relatives and friends feel warm and welcome from the moment they walk through our door. Our team are very dedicated and passionate about the care they deliver and will be delighted to receive your positive feedback.
Best Wishes to you all.


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Review from Janice W (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, empathy and compassion given to the residents in their care are second to none.
Care over the last few years at The Cedars has always been of a high standard but of late, the standard has increased to an even higher level.
I can only contribute this to the promotion of a certain
staff member from Deputy Matron to the position of Matron (Home Manager) to The Cedars.
I would just like to personally thank all the staff from the maintenance team to Matron. You all help to make The Cedars a Home of Excellence.

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Review from Carol M (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this care home, such an enjoyable place for relatives to live and the care they receive is excellent. The dedication of the staff on all levels is so good and you can see they actually enjoy working there. Nothing is too much trouble and the attention to detail of care is wonderful.
My relative is at the end of life and the love and support they give to families is beyond the call of duty. The home is lovingly warm and homely, with activities daily and even a hairdresser for those pampering times. Visits from school children and the odd dog or two make everyone smile. The surroundings and gardens too are pleasing and relaxing even though it's in the centre of town, you wouldn't think it. I cannot endorse this home enough and give thanks to everyone who works there for the care they give when needed.

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Review from D G (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with all aspects of the care home my husband is looked after very well.
The only thing that was "hit or miss" was the food - but that is now so much better as you have got a new cook.

Reply from Alison Geddes, Marketing Administrator at Barchester Cedars Care Home (Bourne)

Thank you for your positive comments on our home. At The Cedars, we take pride in the high level of service and care we provide. This includes our food and dining experience, our menus are updated regularly following resident and relatives' feedback. Our Home Manager's door is always open, please feel free to pop in for a chat anytime.


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Review from Marjorie H (Respite Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. Two weeks of respite for the last four years. Feels like I am on my holidays. Caring, kind and friendly staff who cannot do enough for you, good food and very clean. Beautiful garden.
If I do need to stay permanently in a care home, this would be the place. A big thank you. I love it.
See you next year.

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Review from M B (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Barchester Cedars Care Home (Bourne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Barchester Cedars Care Home (Bourne) is calculated as follows: ( (214 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cedars Care Home (Bourne) is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (9)

Rebecca

Rebecca Aldred

Job Title: Senior General Manager

Joined: 2010

My name is Becky and I am the Senior General Manager here at the Cedars Care Home. I have been a qualified nurse since 2002 and have worked at the Cedars(Bourne) since 2010. During my time here I have progressed through different roles.


As the General Manager I love meeting new residents and getting to know them as individuals, providing a great environment for our residents to live in. I am very proud of my team who offer a wealth of experience to provide tailored care to all of our residents. My whole team are passionate about the care and support they deliver.


I look forward to meeting you and welcoming you to our home.


Joanna

Joanna Lofts

Job Title: Deputy Manager

Joined: 2021

Hello. I am Jo, Deputy Manager at The Cedars Bourne. I joined this lovely home in 2021 and am a qualified Nurse. I always look for ways to make people feel more comfortable and get more pleasure out of their days, especially people with dementia.


Sarah

Sarah Longstaff

Job Title: Care Home Assistant Practitioner

Joined: 2019

Hello. My name is Sarah Longstaff and I am the Care Home Assistant Practitioner here at The Cedars. I have worked here since 2019 and my role is to support the nursing team and ensure resident care is effectively delivered. I have worked in the care sector for over 20 years and I love meeting new residents and their families. I enjoy the challenge of knowing that every day is different. It's great being part of The Cedars team and working in such a homely environment.


Helen

Helen Hudson

Job Title: Activities Coordinator

Joined: 2021

Hello. I’m Helen, the Activities Coordinator at The Cedars.


I joined the team in 2021 and I have lots of skills that I can use to create an interesting and varied programme of activities, events and celebrations for residents to enjoy. I am a qualified holistic therapist and will offer a holistic approach to activities in the home, aiming to meet the physical, mental, social, intellectual and spiritual needs of our residents. I have training and experience in managing distressed behaviours, I am a Makaton provider and I am a mental health champion. When I am not at work I love playing my clarinet, crocheting and art - I use all of these in my role.


Donna

Donna Claydon

Job Title: Head Housekeeper

Joined: 2013

Hello. I am Donna. Since joining The Cedars team in 2013 I have always taken pride in delivering high standards. As Head Housekeeper, I always provide a high-quality service to residents and follow all protocols relating to hygiene and infection control. I enjoy working closely with my housekeeping colleagues and we always make residents' wellbeing our priority. I like getting to know residents' families too. The Cedars is a great place to be and I love our home.


Tonderai

Tonderai Makahamadze

Job Title: Clinical Lead

Joined: 2020

Hello! My name is Tonderai Charity. I qualified as a nurse back home in Zimbabwe in 2010. I relocated to the UK in 2020 where I joined Barchester Healthcare at Cedars, Salisbury. I have recently joined the amazing Cedars Bourne team as Clinical Lead and I couldn't be more excited.


I have so much passion for elderly care and feel a great sense of achievement when helping others to live their best potential.


I am in so much love with nature, boats, cruising and travelling.


Leanne

Leanne Hicks

Job Title: Administrator

Hello, I’m Leanne- Administrator at The Cedars. I am very happy to be able to support our residents and their families with anything relating to communications, finances or administration. If you have any questions about these aspects it is probably me you need to speak to. I have worked in care for over eighteen years, many of those here at The Cedars. I have worked across many different departments over time; which gives me a unique perspective about how everything works. I like being part of a team that I have happily worked with for so long. We will ensure that our residents enjoy the premium quality lifestyle that they deserve.


Richard

Richard Parrott

Job Title: Head Chef

Hi, I’m Richard, the Head Chef here at The Cedars. I have been a chef for 30 years, having started my career in the armed forces. I am passionate about providing home-cooked, nutritious food for our residents to enjoy every day.


I enjoy making our residents happy by catering to their personal tastes, and talking to our residents about their likes and dislikes in order to create varied and exciting menu choices.


Kevin

Kevin Slough

Job Title: Head of Maintenance

Joined: 2023

I started at The Cedars in October 2023, and I already feel at home!


I have 25 years of experience in facilities maintenance and management. For the last 15 ½ years I worked in a senior school with approximately 1600 staff and students. In my spare time, I enjoy spending time with my family and our Yorkshire Terrier.