The Elms Care Home

Elm Drive, Louth LN11 0DE
Review Us
9.8 41 Reviews
  • The Elms Care Home, Louth
The Elms Care Home is located in Louth and is close to amenities, shops, public transport and motorway links. The local shopping centre can be found less than a mile away.

This care home is a period house with a purpose built care unit, providing nursing and social care for older people who are physically frail and older people with dementia.

Accommodation at The Elms is provided in single occupancy rooms and many have en-suite facilities. The Elms features several lounges and separate dining rooms, where residents can enjoy the company of others at mealtimes. Traditional home cooking using fresh products are served and daily choices are available. Special diets can be catered for.

A hair stylist visits the home regularly. Laundry for residents is undertaken by the home. Residents can enjoy a varied programme of activities.
Show The Elms Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £875
  • Self-Funded Nursing Care: from £1095
  • Self-Funded Nursing Dementia Care: from £1539
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £875
  • RESPITE Self-Funded Nursing Care: from £1095
  • RESPITE Self-Funded Nursing Dementia Care: from £1539

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Elms Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tina Goodwin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome.

Parking

  • Plenty of off street parking.

The Elms Care Home Reviews (41)

9.8

The Elms Care Home has a Review Score of 9.8 (9.844) out of 10, based on 17 reviews in the last 2 years.
Over all time The Elms Care Home has 41 reviews.

Overall Experience
  • 34
  • 7
  • 0
  • 0
  • 0
Date Published
  • 41
  • 3
  • 10
  • 17
  • 24
Reviewer Connection to The Elms Care Home
  • 23
  • 5
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from P L (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last two months, there has been a change in unit managers; there are now two, and they are joint unit managers who are approachable, cheerful and very welcoming. The atmosphere in the unit is much more friendly, and the staff are welcoming. We know when we have queries or concerns, we can
go the either of them, and these are acted on promptly and professionally, and nothing ever seems too much. As a family, we are extremely happy with the unit managers and staff, and long may it continue.
Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service and we are delighted that you have recognised the recent changes. Your kind words are greatly appreciated and I will, of course, pass them on to Tina and the colleagies at The Elms.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison M (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall at home in January of this year, and a transfer from Lincoln hospital to Louth, in order to receive the full-time care she needed, Mum moved into the Elms in February. She moved initially onto Larchwood. I live some 120 miles away, but visited as often as I was able to and my sister,
along with Mum's carer, a good friend, visited regularly. Our impressions were of a team of caring, loving professionals who always made time to talk and help if needed. They made such a fuss of Mum, she was called a beautiful lady on many occasions. Unfortunately in recent weeks, Mum's health deteriorated and she was moved to Woodlands for palliative care and again the staff were wonderful. Nothing was too much trouble and they really made her comfortable and took good care of her until she sadly passed away last week. Staff from downstairs came to visit her which was over and beyond what they needed to do. We appreciate everything they did for Mum and cannot rate them highly enough.
Reply from Paul Millar, Marketing Manager at The Elms Care Home

Dear Alison, many thanks for taking the time to review our home. It was our pleasure to care for your Mum and we are deeply saddened by her passing. Please accept our sincere condolences. Your kind words are greatly appreciated and I will of course, pass them on to Tina and the colleagues at The Elms.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jasmine B (Daughter of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to The Elms under the end-of-life care process, and remained there until July when he passed away. We found the staff to be incredibly dedicated, and hardworking. My Mother and I visited every day and got to know many members of the staff, who treated us brilliantly. We came to
consider them friends by the end. The effort they put in was superb, and they did all they could to keep my Dad comfortable. We were made welcome at any time of day or night, and our needs were also catered for. It was a traumatic time, and without such amazing staff, I don't think we would have coped. I can't thank everyone enough.
Reply from Paul Millar, Marketing Manager at The Elms Care Home

Dear Jasmine, please accept our deepest sympathies for the loss of your father. We are very proud of Tina and the colleagues at The Elms and the dedication and care that they show to our residents and their families. Your kind words are greatly appreciated and I will of course pass them on to The Elms team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother received excellent care during her year at the Elms. She was always comfortable, safe and well cared for. She was helped to be as settled and happy as possible, given her challenging medical situation. The whole team are friendly and helpful, always welcoming during visits, with no query
too much trouble. Mum’s room was comfortable, spotlessly clean and light, with a good-sized window. Overall, I was so impressed and appreciative of the high standard of care provided.
Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted that you were happy with the service offered. Your kind words are greatly appreciated and I will, of course, pass them on to Tina and the colleagues at The Elms.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Daughter of Resident) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a recent resident in the home - I was very impressed with the care given to my mum. The home was very clean and the staff friendly and professional. I was kept informed about her condition and was always made to feel welcome when visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 102 year old mother only recently had to go into respite care due to a family bereavement. Following that she was then brought to The Elms Care Home in Louth to be nearer family. Since her arrival we have only been met by kindness, sympathy for our family loss and made to feel very welcome. My mother
has settled extremely well after only a few weeks. She is always well dressed, treated with dignity and friendliness. Staff are helpful in providing updates on how her day has gone.
Reply from Shellene Armstrong, PA at The Elms Care Home

Many thanks for your review and feedback for The Elms Louth Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley D (Daughter of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic environment and care is brilliant.
Always welcoming.
Cannot find fault with anything.
So glad we made this choice for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z W (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful.
Room clean, good size with ensuite toilet.
Lounge etc, clean and bright.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C K (Sister of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always friendly and efficient. No complaints about the standard of care. Relative always comfortable and well cared for. Staff always have time to talk and give relative information as far as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley H (Friend of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very accommodating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine S (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care and support given to my Mum are extremely helpful. During this last year of many challenges, Mum has found life very difficult. She has moved to this care home only recently, but I am well assured by the care team that all her needs are being met on a daily basis. The management of the
care home is second to none, and I would highly recommend it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J O (Grandson of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms Care Home is an excellent facility with friendly staff. The standard of care is good, and the visiting processes are very straightforward - overall, I am satisfied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Wife of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the last five years, we have been part of the unit. The care and attention to my husband and all of our family have been excellent. The staff are amazing, treating us with respect and my husband with dignity at all times. The management team are available at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah L (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to The Elms in May 2020, and in June 2020 my mother was admitted, initially for respite care but is now a permanent resident. The standard of care, attention and dedication to duty shown by the staff is second to none. They have made a very distressing time for my family more
acceptable, as we know that both our parents are receiving the best quality care possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Wife of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have nothing but praise for the staff at The Elms. My husband is well looked after always clean and tidy and for that I am grateful. I know it is only the care and attention they give my husband that he looks as well as he does.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff that care for my mother.
Nothing is too much trouble and my mother is treated with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this very difficult time, the home has done all it can to keep residents safe, for oakwood unit this has meant visitors sit outside and communicate with residents through the floor to ceiling windows of the sitting room. The staff have been excellent in facilitating that communication for mum
who is unable to speak and finds it hard to focus.
The staff make a particular effort to dress mum prettily for our visits, knowing that this has been important to her in the past. They take time to update me on the details of mums week.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel P (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I visited my parents for the first time since the easing of lockdown measures, it had been three months since I last saw them. The staff were welcoming and made last-minute changes to accommodate my parents' individual needs so that the visit could be successful for all of us.
It was a joy to
be able to see and talk with my parents and to share that joy with the staff who have been looking after them so well through these very difficult times. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise to say about the home and their excellent care of my friend and have said this to several people when asked what the home is like.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan M (Son of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
As we entered The Elms we were struck by the pleasant surroundings - a bright and well-appointed reception area, and a warm welcome. Compared to other Homes in Louth, many of the residents seemed more active and responsive. The lounge and activity area was, again, nicely decorated, with a pleasant
ambience.


The staff were all very friendly and welcoming, and it was this that tipped the balance in favour of The Elms. No Care Home will ever be perfect for a loved one, but surely a key factor is the staff, and how they relate to, and care for, residents.


We had no regrets about our decision. My mother was in The Elms for eight weeks, the final three of which she was bed-ridden and very poorly. The professionalism, sensitivity and good humour the staff showed towards her, in particular in the last 48 hours before she passed away, was, it seemed to us, over and above merely doing their job.


Good food. Could do with a make-over in some areas.


Overall, very satisfied.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for The Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for The Elms Care Home is calculated as follows: ( (173 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.988 Points relating to the number of positive Reviews for The Elms Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 17 Positive Reviews ÷ 17.2 = 0.988
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Tina

Tina Goodwin

Job Title: Care Home Manager Joined: 2013

Tina Goodwin is the devoted manager at The Elms, boasting 11 years of service and nearly four decades of experience in social care. Her unwavering passion and commitment to enhancing lives have made her an invaluable asset to our organisation.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms Care Home to verify any information. View our terms and conditions. The Elms Care Home has an Enhanced Service - more info.