The Fountains Care Centre

The Fountain care home is an excellent home from home experience for my father who recieves an impressive standard of care. Nothing is too much, staff are kind, caring and compassionate. Their approach is to provide a homely welcoming place to stay live. Outstanding! Care is of very high quality.

Dad sadly passed away 19th July and we all managed to visit him before his passing.The staff kept us well informed as he suddenly started to deteriorate and their caring manner was very much appreciated.

They catered to all his needs and nothing was too much trouble. Made his stay comfortable.

Thanks again for making my mums last few weeks comfortable and very dignified all the family wish to express their gratitude for the care she received and we wouldn't hesitate to recommend the fountains to other people

Staff shortages was quoted as an issue, this doesn't surprise me, why would

From the moment Dad arrived until going home they all showed him a great deal of care. The manager has a great team of very dedicated staff.

No nasty smells that you normally get from other homes. Security is well managed at all times.

I would like to thank all staff for your caring and dedication you all deserve a medal

The staff at The Fountains were extremely kind and caring towards my dad - going the extra mile for sure! He was well looked after in every aspect eg provision of meals, medicines and personal care. All carried out very thoughtfully and with a smile! As my dad reached the end of his life he had constant company from the staff who also took the time to take the phone to him so we could speak to him. As a family we lived a long distance away but I absolutely felt I could entrust my dad to the care of the Fountains team.

My mum has been a resident for four years now and during that time, we have never had cause to complain. The staff are lovely and work extremely hard and the home is very clean. Mum looks well-kept and, although she is unable to communicate properly, always seems happy and content. We are forever grateful to The Fountains, thank you.

Every single member of staff made Mum's last few days as happy as they could be... you cannot put a price on that! From the bottom of my heart, a massive thank you to each and every one of you! Mum saw the place as her home and she was extremely happy and content being there (always had a massive smile on her face), that says it all really!

My wife has now been resident at The Fountains for eleven months, and I am very impressed with the care she is receiving. I visit my wife every other day, so I have witnessed on many occasions the warm, friendly family atmosphere that the staff create and maintain. My nephew and niece recently came down from Scotland to visit their Aunt - they both commented spontaneously on the lovely atmosphere at The Fountains, and the friendly, helpful personalities who greeted them. They both told me they were very happy their Aunt was being properly looked after by such lovely people. In truth the building could probably do with some redecoration, but it is the people inside the building that make it such a great place for my wife to be. The staff are sensitive to my wife's moods, as well as her needs, and try their utmost to help her through each day. They have a very commendable style of caring which has a light touch - focusing on sympathetic support and positive encouragement.

Now mum's passed we miss our Fountains Family almost as much as we miss Mum. Thank you for everything and we're so pleased mum always said if she had to go into residential care she wanted it to be The Fountains.

My aunt feels comfortable and safe at the home. She is well looked after by the staff and they make sure I am aware of any problems with her care or health. She is a strong character and when I visit, I am always impressed by the good relationship the staff have with her.

What a fabulous team. Can not thank them enough for the care and patience they give my mum on a daily basis. Mum is on respite at the moment and is very well with the care. Would highly recommend. Their consideration for the individual and family members is superb. Thank you for being amazing

Mum has been well looked after being very poorly recently. the Staff have been marvelous and great communication throughout. I feel the home has a lot to contend with and gets no help from the NHS.

My mother is very happy in The Fountains. The building has a shabby exterior but this is more than compensated by the excellent caring staff. The staff worked hard to help my mother regain and retain her mobility. With their help her confidence has improved.

During June and July my mum had bad back pain and then became unwell with one or two different infections. The staff were brilliant with Mum, helping her cope with her back pain and contacting surgery straight away for antibiotics. The surgery let Mum down but not the staff at The Fountains.

Overall good, clean and tidy. The staff are great especially those around the running of the care home and the staff in the kitchen are great, they do a good job. I have been going to the care home for over a year now and I have seen some changes but the overall running of the care home is good. I have not had to complain about anything really, had some questions and they have always been seen to.

Mum was a resident at The Fountains from 2022 till earlier this month when she passed away. All at The Fountains looked after and cared for Mum and when she became bedbound used to pop in to see her and make her smile. It didn't matter what time I went I was always made welcome. Thank you to the manager and the team.