The Fountains Care Centre

Church Lane, Tetney, Grimsby DN36 5JX
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9.5 36 Reviews
  • The Fountains Care Centre, Grimsby
The Fountains Care Centre offers an ideal living environment for adults with personal care needs, as well as being suitable for residents with a physical disability or dementia. Day care and respite are also available.   

Well-located in the village of Tetney, between Louth and Grimsby, The Fountains Care Centre benefits from access to the local community and amenities. The home uses all resources available in order to support clients with recreation and an enjoyable lifestyle, while landscaped grounds and specialist bathing are other beneficial additions.

Residents can personalise an interior that is homely and a pleasant place for loved ones to visit. Pets are welcome to visit also.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1200
  • Self-Funded Residential Dementia Care: £850 – £1200
  • RESPITE Self-Funded Residential Care: £850 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £850 – £1200

Fees are determined based on an individual assessment of care needs and the type of room chosen. For full details and current rates, please contact the The Fountains Care Centre directly.

These prices are only a guideline, please contact The Fountains Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kay Harrison (Care Consult)

Local Authority / Social Services

Admission Criteria

  • No Smoking in building however designated areas outside
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Visiting

  • Visiting welcome no booking required. Pet/animal visits welcome.

Parking

  • Designated Parking Area on Site

The Fountains Care Centre Reviews (36)

Total of 36, showing 21-36
9.5

The Fountains Care Centre has a Review Score of 9.5 (9.474) out of 10, based on 20 reviews in the last 2 years. Over all time The Fountains Care Centre has 36 reviews.

Overall Experience

  • 20
  • 14
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Date Published

36
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Review from Noel S (Brother of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for 4+ years. She seems happy and contented in the home and has had no complaints that I am aware of. If she had, I am certain she would let me know when I visit. The staff are always helpful and friendly and are very caring towards my sister.

Reply from Kay Harrison, Manager at The Fountains Care Centre

Thank you for your review. We feel too that your sister is happy she readily communicates with staff and her friends as she wishes. She enjoys the garden and tells us she is looking forward to The Queens Platinum Jubilee Celebration. We will of course reflect to improve on your scores. If at any time you wish to talk, please do contact me directly.

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Review from L T (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wish I had taken pictures of how bad this place was. As we waited over twenty minutes for a staff member to acknowledge my Dad being admitted for the first time in a care home. We counted the cobwebs and noted the broken handles on the dishevelled cabinet. When we eventually were let through to see
where Dad would stay it got worse. The carpet was dirty, the window was tiny, signs of leaks on the ceiling, and the bed lining was worse than secondhand. In floods of tears, I walked Dad straight out of there. This place needs to be closed and a complete renovation.

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Thank you for your review, we value all comments like this is a positive way to focus on improvements.
We do understand how you would be feeling regarding the admission of your father, especially as it was a first visit to an environment such as this. We recognise that your anxieties, sensitivities, and emotions would have been highlighted – in turn causing a stressful situation.
You were asked to wait in the foyer which had just been decorated, to include new lighting.
Your welcome, we understand due to miscommunication, supported a lengthy wait which, gave you time to observe the sideboard donated to the home by a much-loved resident who has passed away. It is as you say ‘tired and does have a handle missing’, We believe that the sideboard is individual and has character, as do all of our residents who we care for.
We have focused this year on refurbishment and progress is being made flooring is being replaced throughout the home, along with redecoration, and replacement of furniture.

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Review from A F (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in after a spell in hospital and needed palliative care. The staff are excellent, the home - wonderful. It made my mother's last few days with us very pleasant.

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Review from Moyra G (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy welcoming visit. It was wonderful to see my mam on several visits smiling, laughing and joining in with the activities, from bowling to joining in a parachute game with local nursery children who attend regularly to see their friends. On one occasion we wanted to do an afternoon tea. This was
no problem, with a nice sunny room looking out onto the garden, so we could relax, have tea, a game of scrabble - normal family activities. Brilliant!

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Thank you so much for taking the time to leave such a wonderful review of The Fountains. This will be fed back to the team who all appreciate feedback on how we are doing. Your feedback is important to us as it helps us to continue to develop and grow in the delivery of high standard care to our residents.
Thank you again
Registered Manager

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Review from D H (Nephew of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased indeed with the care my uncle received at The Fountains. He was there for just the last week of his life, but everything that could be done was done to make him comfortable. His room was large, airy, light and clean. The staff were all very welcoming and accommodating.
Don't be
put off if you think some dining rooms a little dowdy - what really matters is the caring staff who look after the varied needs of the residents. The nurse we met clearly leads a very good team.

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Hello, thank you so much for taking the time to post such a lovely review.
It is so lovely to hear such positive feedback and I will pass your lovely comments on the Team at The Fountains.

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Review from G W (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose The Fountains when we found ourselves in urgent need of care for my elderly parents. The team there couldn't have been more helpful and accommodating. My advice to anyone would be to look past the decor to the important things like quality of care not only for residents but also for the families.
They work as a team at The Fountains and I would not hesitate to recommend them.

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Thank you very much for taking the time to write such a lovely review. The team at The Fountains appreciate any feedback on the care we deliver to our residents.

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Review from Heather N (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was treated as an individual with care and thoughtfulness. As family we were encouraged to visit at times to suit us, nothing was a problem, we visit at different times and always find The Fountains Care Centre inviting and clean with a warm and friendly atmosphere. Mam enjoys the activities and
the lovely gardens with flowers and birds around, I would recommend The Fountains as I am happy that my mam is so well looked after.

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Review from R P (Resident) assisted by family/friend published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home for weekly daycare over the past year and have found the staff treating me with dignity, friendliness and respect.
Nothing is too much trouble for them. The activities are mentally and physically stimulating and enjoyable.

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Review from Roselynn S (Daughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Fountains is quite a "homely" care home and staff are friendly and considerate to residents needs. The new manager is very approachable, makes time to listen to any concerns and is open to suggestions. Mum has advanced Alzheimers and can be difficult at times but staff take this in their stride
treating her with respect and dignity at all times. The home itself is a little old fashioned but this adds to its charm and comfort. The new manager has outlined to us changes she wishes to make which are all centred around the resident's comfort and wellbeing.

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Review from K C (Great-Niece of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My great auntie has been a resident at the home for over a year now.
She is always smiling and enjoys the activities that are available.
Staff are friendly and approachable and are always available to answer my questions.
Rooms are clean and tidy and my great auntie has a room with a toilet which
is handy for night time.
My great auntie appears happy living in the home and has made friends with other residents, it's nice to see her socialise again as when she lived at home she was unable to get out much.
Overall my opinion on the home is a good one, I would recommend to others which I already do from word of mouth.

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Review from Julie P (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been at Fountains a short time after moving from another home for various reasons. Already my mum looks cleaner, smells nice etc. She has a lovely room and from what I have seen so far the staff are very nice.

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Review from Mark D (Son of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been staying in the Fountains since February 2012, and during that time I have had the opportunity to get to know some of the staff well. I can honestly say that I would not do their job for all the tea in China. I live over 5 hours away and yet whenever I phone to ask how mum is the staff
here always take the time to reassure
me on all aspects of her health and well being. I visit when I can and am always greeted with a smile and a cheery hello. It is nice to know that mum is in such good hands.

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Review from Glenys C (Wife of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were happy to show me around all areas prior to my husband's admission. I cannot find fault with the care my husband is receiving. Staff have no problem answering any queries I might have.

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Review from Pamela H (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident at The Fountains for six years. During that time, no matter when I visited, I never saw anything but respect and kindness shown towards the residents from the staff.


Our experience from February this year, when my mother in law's dementia was well advanced, and

following her breaking her hip, was to see their care go 'above and beyond' what we expected. We had agreed with the doctor that she should just be kept comfortable and stay in bed. However, the staff persevered in managing to get her up in a chair for several hours a day in the residents' lounge, even got her sitting at the table in the dining room, helping her to eat. She had a few more months of a reasonable quality of life.


It was evident that the staff genuinely cared about her well being.
We have no reservations in recommending The Fountains to others.

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Review from Lynn W (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Fountains Care Home, Tetney near Grimsby for nearly 2 years since the death of my father. She has severe dementia, diabetes and other age-related medical problems. Her condition is managed extremely well and we are very happy with the overall care she receives.
The staff are caring and friendly and Mum is very happy. She always looks clean and well cared for and has her hair done once a week. She enjoys the activities and is happy to participate. Her room is clean and comfortable and she enjoys sitting in one of the lounges with the other residents. The Fountains is always clean and welcoming and we can visit whenever we like without notice.

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Review from Jane J (Niece of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care my aunt received. A great team of staff who were always respectful, kind, patient and professional. Everyone who works here contributes to making The Fountains feel so homely and I was always confident that my aunt received the best possible care at all times.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for The Fountains Care Centre is calculated as follows: ( (148 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 230 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Julie W

Job Title: Team Leader

Joined: 2023

Julie joined The Fountains Care Centre in 2023; She has 31 years of experience working within Residential Homes and Nursing Homes. Julie has recently become a Safeguarding Ambassador, completing training with Lincolnshire Care Association.


Julie holds an NVQ Level 3 in Health and Social Care.


Julie leads our Skilled Staff team at the Fountains Care Centre and provides managerial support to the manager.


Julie provides person-centred care to all of our residents and is responsible for running the shift when on duty.

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