Hunter's Creek Nursing Home

I would like to say a big thank you to all the staff for all they do for Mum and us as a family we couldn't manage without you x

All in all I have no complaints with the care of my mum . Every carer has their individual quality's some stand out more than others .weve had outstanding help and caring not for just mum but us as a family as the last year has been hard all around for me especially as mum lived with me . Any concerns have been dealt with will the greatest respect for mum and us as a family . One person who stands out is dijo any issue big or small he's gone out of his way to sort it out . At our hardest times as a family the care on both sides mum and ours the help has been there . The actual place in general especially outside could do with some TLC and laundry at times is an issue but that isn't affecting care . This as a family has been all new and very hard and still hard but walking away at times with tears both from mum and us her children we come away knowing she is being cared for with no worry's at all .

These are just a few issues the list is endless.

Very welcoming, clean and tidy. Staff go out of their way to help.

Hunters Creek was my Mother's home for nearly 2 years. The warmth of the welcome she received on day 1 from Edgars immediately filled me with confidence that she was in the right place. I have never had cause to lose that confidence. She was treated with kindness, respect and infinite patience by all the staff. I was always impressed that any staff member I approached on the first floor knew what she was up to and where I was likely to find her despite this being a really large nursing home. I can't name every person who looked after her but we will be eternally grateful to all of the staff who were so kind, caring and supportive; from Calan who sourced her favourite ginger beer when there was a shortage and Lola who travelled and stayed with her in hospital to Lewis who made emergency arrangements for medical care. Mum was not always an easy person to be around but the Staff at Hunters Creek are made of Special Stuff. I salute them all.

I would like to thank Hunters Creek on behalf of my family for looking after my mum for the past 5 and a half years. The care she received was brilliant, and I can't fault the support we all received in the last few days of her life. Treated with dignity & respect. Thank you once again.

My husband was a resident in Hunters Creek and I have to say the care he received went way beyond my expectations. Everyone from the front desk and cleaners to the nursing staff were a credit to the manager. Staff always knew where he was or had been, phone calls kept me updated with any problems and most importantly he was always happy. From the day we visited to choose a place for him, there was never any doubt that this was the best choice of others visited. Many thanks to all who cared for him. 5 stars are not enough.

This home is wonderful. I have never seen a grumpy member of staff. They are always happy and never look stressed. The entertainment team are amazing, they have such fun with all the residents. Today there was a singer in, everyone had a great time, lots of singing, dancing, laughter and smiles. This home is 10 times better than Mum's last home. I'm extremely happy to leave Mum there.

We were really impressed by the kindness of staff when we visited, particularly one member of staff who was very helpful.

Let's be honest, none of us want our loved ones to have to go into care, however, sometimes we have no other option. My relative spent some time at Hunters Creek. I have read the negative reviews but I have to say, in all honesty, my experience was quite the opposite. The reviews must have been taken seriously as we did not have any issues. I found the home to be inviting and caring. The staff were wonderful. My relative was kept clean and treated with the utmost dignity. Us, as family members, were kept "in the loop" and were treated with care and compassion at all times.. I, sadly, have another family member who requires long term care, Hunters Creek will be my first choice.

My father has been a resident since January and is very settled. The care is excellent and the staff are lovely. There is a homely atmosphere and it has a relaxed friendly feel. The food is well presented, and my father says it's very tasty. There are always drinks available both in his room and via the regular tea rounds. There are plenty of activities to do including trips out. Overall we are very happy with Hunter's Creek.

I'm incredibly grateful for the wonderful care my Nan receives at Hunters Creek Care Home. The environment is warm, welcoming, and always spotless, which really puts our minds at ease. The atmosphere throughout the entire home is calm, friendly, and full of genuine care.

A special mention goes to the deputy manager, whose professionalism and dedication truly stand out. He leads by example, and it's clear that the staff follow suit - their attitude is always positive, respectful, and compassionate.

It means the world to us knowing that my Nan is so comfortable and well looked after. Thank you to everyone at Hunters Creek for the exceptional care and support.

My grandad was looked after by the care team at Hunters within his last weeks of life, I can honestly say that they treated him like the amazing person he was from the start of his stay till the end of his life, the care was exceptional and couldn't fault them. The deputy manager Edgars was impeccable, I was able to witness on multiple occasions his coming out of the office and make effort with residents (which isn't often found), and the duty of care and respect carried out towards us as a family let alone to my grandad was personally appreciated, as a team they worked brilliantly to tend to Grandad's needs, honestly couldn't have asked for him to receive better care, and I know that he would agree as he would tell us how he liked it there. I would just like to say from the bottom of my heart, thank you so much hunters creek!

Mum lived with dementia for too many years, 8 of those years were spent at Hunters Creek. Mum was well cared for at the home, by staff that liked her and even loved her. Food was nutritious, the environment and her room were regularly cleaned. Staff were friendly and chatty, whilst mum was able to partake, various daily activities were available including live entertainment. During mum's final days, the staff really stepped up. The loving care they showed mum was touching. The support they offered me was invaluable. I'll miss my regular visits. Thank you Hunters Creek.

Most of the time happy with all aspects of the care home. Wish the communication between staff should be better. Also a handover between shifts could be better.

My partner was in this home for respite. He was put on to the dementia floor. There he lost most of his clothes. I found him wearing someone else's clothes. I had taken his clothes in labelled with his name, but they still went missing, coat, shoes and finally his toiletries bag and glasses all gone missing. So he had not shaved in days because he had no means to do so. All his washing soap etc. had gone. When I mentioned this to the staff many times nothing got sorted. I did try to find his glasses myself and looked all over for his toiletries bag but nothing happened to turn up. I then found a plastic bag with dirty clothes in e.g. dirty pants covered in poo, which I took home and disposed of.

All I can say is that this place was chaotic. My partner did not receive good quality care and £££s worth of his belongings went missing. The place stank and our shoes stuck to the floor every time we visited.

My dad has Alzheimer's and is cared for by Hunter's Creek. Each time I visit, I am so impressed by the care given to him. Many of the carers have spoken to me about him - they are warm, knowledgeable and know him well. Last time I visited, he was dressed in his Wolves top, ready to hear about the day's football matches. We have experience at another care home and this one surpasses that in every single way. It is the carers and nurses who make this place.

Well I am moving out of here. I have been here 2 1/2 years now. I have not had a good Christmas in here, management has spoiled them both. The careers are 100%, put us residents first priority, the hk, chefs, nurses, senior nurses and the one female floor manageress and the under manageress are absolutely brilliant and outstanding. They are all too good to work here, they get no respect or appreciation from the CEO, manageress, the male floor manager and all the visitors that have put a review on here don't see what goes on after they leave. They think their love ones are being cared for properly but they are not, I wouldn't class this place as good as a pet cemetery. If you have a loved one that needs care please don't let social services adult care talk you into letting a family member here. I can't speak for all Tanglewood care homes apart from Hunters Creek and the one at Spalding. The food in here is great if you're not diabetic. Tea time it's all cheesecake or pastries, nothing at all for diabetic people.

My father sadly died at the end of last month after spending sixteen months at Hunter's Creek Nursing Home. He was admitted from hospital after being treated for sepsis and he was suffering from dementia. I was very happy with his care. The room was pleasant, always clean and looked onto the garden. The staff were excellent, a variety of ages, lots of young people, always attentive, if you asked them to do something for my dad, it was clear they were fond of him and knew his particular needs. The manner of his passing was dealt with great compassion. The activities organised, very good.