Red Oaks Care Community

116 Clipstone Road West, Forest Town, Mansfield NG19 0HL

Group: Red Homes Healthcare Group

Person in charge: Maggie Griffiths (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Motor Neurone Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Red Oaks Care Community: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Red Oaks Care Community has a Review Score of 8.7 (8.661)

The Review Score of 8.7 (maximum of 10) for Red Oaks Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Red Oaks Care Community in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Red Oaks Care Community is calculated as follows: ( (70 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Red Oaks Care Community is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Red Oaks Care Community?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Red Oaks Care Community

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Stepmother of Resident/Service User
    1

I love this home for my mother. The staff are so respectful and courteous and obviously do this as a vocation and not just a job, they are so caring and loving to all the residents it is wonderful to see. They knock every time they enter a room and genuinely care about the residents like family members not like patients. The activities vary every day and captivate the attention of my mother who suffers from vascular dementia. Day trips out, break up the day to day life and music therapy reminds me of songs my mother sang in my childhood. The housekeeping staff do an excellent job and treat the residents like family members. The home is well run and managed by a wonderful lady who always has time for a chat no matter how inconsequential the subject matter. The home is being fully renovated and even the renovations are managed to reduce stress to the residents.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Red Oaks care community is a community, All the staff care and are not just there for the money or a job, their actions on a day to day basis shows the love and affection that they hold for all the service users and nothing is too much trouble. They treat people like family. The manager has an open-door policy and is easy to talk too about and concerns you may have about a relative. The housekeeping staff take pride in their work. The catering staff cook fresh nutritious meals daily and make birthday cakes for every resident. If the service user refuses to eat what’s on the menu they go out of their way to prepare something special just for that person to tempt them to eat. The specialist dementia care activities coordinator is nothing short of brilliant with a large array of activities to keep the mind active.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express how good this service is, it is so good my Grandmothers sister was moved to this home from another one, the staff are wonderful! It is clean, warm and inviting. The service users are well cared for and entertained. Nothing is too much trouble for anyone. There is tea and coffee available 24 hrs a day. The food is home made and absolutely wonderful, since moving here my grandma seems so much happier, she suffers from dementia but at least now she is settled and happy. I cannot thank this home enough for that. I would recommend this home to anyone who needs residential or nursing care, they are the best around this area, before moving my grandmother here my family looked at 11 in the local area and none of the others compared. Thank you again for the wonderful service you provide.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for at least 6 months, she has breathing and heart problems and dementia. I cannot believe the level of care she gets, the nurses and carers are fantastic, they are so friendly and look after the residents brilliantly. My mother is warm, well fed and cared for.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

1st class all round. If they put Avalon and staff management etc. in the Olympics they would achieve gold. Out of all the homes my mother-in-law and my handicapped son have had Avalon is by far the best.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident at Avalon for two years until her death on 21st November, the staff were so caring, attentive and nothing was too much trouble. Mum was always kept clean and tidy, just as she would have wanted, being a very smart and well dressed woman before the ravages of Alzheimer's took her dignity, pride and personality.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The staff are all very helpful but can be very busy at times due to the diverse needs of the residents. All our concerns about our mother have been addressed and any requests have been met within the constraints of the carers working guidelines.
We like the fact that there is an activity co-ordinator working there 5 days a week which provides stimulation for the residents. Some areas of the home do look a little "tired" e.g carpeting but this is due to wear and tear and should not be confused with being unclean.
The nurses are very helpful and answer medical queries for us. The residents are toileted regularly and our mother is dressed in clean and different clothes every day. We are very happy with this care home.

How likely would you be to recommend Red Oaks Care Community? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

HC-One, Careline Team at Red Oaks Care Community responded to this review on 17 Dec 2015:

Thank you for identifying that some areas look tired because of wear and tear and not because they are unclean. We make every effort to ensure the carpets are as well maintained as possible and these are vacuumed daily. Nevertheless, the carpets in the main entrance and corridors have been prioritised for renewal in the new year with some maintenance works being carried out to modernise and improve the tired areas.

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