Moorlands Care Home

My mum spent nearly 3 years at Moorlands until she sadly passed away on 3rd Jan 2022. Throughout her time there, she was both happy and comfortable which is all down to the Carers and Management staff. They grew fond of Mum which we could clearly see on our visits to the home. Every time we left Mum, we were content that she was in the best place and was being lovingly looked after. Her room was nice and clean with her own bathroom and the lounge was large and bright with the large front window overlooking the garden. The carers were always on hand to meet the residents' needs which, at times, looked challenging due to the differing stages of Dementia, yet they went about their work both calmly and professionally. I speak for all my family when I say we are extremely grateful to the manager and her staff for making our mum's last few years comfortable and thank them all for the hard work they put in 24/7. We would recommend Moorlands Care Home to anyone looking for a place for their loved ones.

We like the sensitive and caring way the staff at Moorlands care for our mother. It's a bright and cheerful place with a friendly atmosphere and lots of books, games etc. The food offering is good and Mum always has plenty to eat.

My dad came to The Moorlands, sadly against his will. He hasn't been an easy chap but the manager and some staff in particular, have gone above and beyond to settle him. He is now a different chap, happy to live at The Moorlands. I would highly recommend The Moorlands, as a nursing home for challenging behaviour. The home is tired and maybe could do with decorating and new chairs, etc. Also regular staff, not agency.

Look after my grandad extremely well and care for his complex needs, and at times, challenging personality. He appears happy and well-fed! Home has been brilliant in lockdown with video calls and visits when allowed.

Dad was at Moorlands for End of Life care, sadly, this was only for 2 weeks but during that time he was looked after incredibly well and treated with dignity at all times and by all staff. He was made to feel a part of the Moorlands family from the outset, this too was extended to us as his family and we will be forever grateful for being allowed to visit dad during these very difficult times. Although we only saw dad's room, which was perfect for eol care, the overall impression of Moorlands is that it is managed and staffed professionally, calmly and with every thought being given to the resident's comfort and wishes. We would thoroughly recommend Moorlands to any families facing such a decision.

Visited every day. Staff were first-class, could not do more for her due to her condition.

it's a lovely home in lovely grounds with dedicated, kind, caring staff and management.

We have been pleased with the care provided and appreciate the personable approach given, not only to Mum but to us as family member's too. We are kept in the loop and we are sent photos periodically, which during this time is very much appreciated. We have been allowed to see Mum, albeit from a distance and outside, more recently, where staff have been attentive and sensitive to the current situation as well as Mum's needs. We like especially, how jovial the staff are and although I’m sure under immense pressure at the moment, always have time for us.

Both my parents have been residents. My father sadly passed just over a year ago. My mum is a resident and I have to say that I have been incredibly impressed with their handling of the COVID-19 pandemic. Communications are spot on and they have reported to me today that everyone (residents and staff) remain without symptoms. What a great effort. I will be thinking of you again on Thursday evening.

My husband went into the Moorlands Nursing Home on the 16th January 2020. I spent as much time as I could with him as I knew it was an end of life situation. In all the time I was there, I found everyone had his best interests at heart. Nothing was too much trouble. He was kept happy and comfortable, they were there for me too. I would recommend The Moorland Nursing Home to anyone. I certainly made the right decision for my husband.

Overall, The Moorlands Nursing Home gave an excellent standard of care; not only looking after my mum at this stressing time but, other family members also. The staff are thoughtful and kind at all times.

I think my husband is very well cared for. The staff are wonderful and are very caring to the residents. There's always music on in the lounge, and the staff try to engage the residents in doing different things if they wish to. The food is very good and there's also always something to drink.

Dad has only been at Moorlands for a couple of weeks, but already my family and I are happy with all aspects of care that he is receiving. As a resident in a previous nursing home, the care and knowledge that the carers and staff have is a massive improvement. Obviously dads needs are more complex, but nothing is too much trouble for anyone, and the family are informed and included in everything regarding Dad's welfare and health. The carers are all friendly and include us all in mealtimes if we want to eat with Dad, and are allowed to visit anytime for as long as we like - another thing the previous home wasn't happy with. Always an enjoyable visit.

Both myself and my sister cannot emphasize enough how pleased we were that our father was in Moorlands for the final two months of his life. Due to the awful disease that is dementia and it's ongoing complications, we both were visiting dad for long spells every day without fail. We were always welcomed, looked after and treated with respect. In my father's case, he was given outstanding care, spoken to with respect and dignity, even during the hard times, and for that, we will both be eternally grateful. Many thanks.

Mother and Father-in-law are treated with kindness and dignity and supported very well with end of life.

Mum was very well looked after and felt very at home and welcome. We can not thank the staff enough for the care and attention they paid to her.

I was very impressed with the welcome I got from both the manager and staff. I have found they interact with the residents and take great care as to how they feel. It was good to know we were welcome to visit any time and we could help feed my husband and I was always asked if I wanted to dine with him.

All the staff and management were very nice, any problems were quickly sorted out. The home was clean and warm and the food was really good. The only negative was the other residents with dementia that were wandering about and picking things up. I know that this is something that cannot be helped but apart from that, I had a very enjoyable stay.

Most important to us was that she was comfortable, pain-free and treated with dignity right up to her passing.

Moorlands has a very homely feel, and very friendly carers and nurses. They clearly care for our Mum above and beyond their day to day duties and always make us (me, my sister and other family members) feel very welcome. They keep us very well informed.