Thornton Lodge Care and Nursing Home

67 Broom Lane, Broughton, Salford M7 4FF

Thornton Lodge Care and Nursing Home, Salford, Greater Manchester
Thornton Lodge Care and Nursing Home, Salford, Greater Manchester
Thornton Lodge Care and Nursing Home, Salford, Greater Manchester

Thornton Lodge Care Home, in Salford, is registered to look after up residents with elderly care needs, including Alzheimer's, Parkinson's and palliative care requirements.

A friendly and versatile approach is taken, based on life history and carried out by a team that is highly-trained and experienced. Residents are assisted in their medication and supported in making the most of their living environment and community.

A family owned care home that uses a family centered approach to look after every resident with dignity and respect with good solid values.

A day care service is also available to local home carers, with staff aiming to provide a friendly and welcoming atmosphere that residents' loved ones will feel satisfied with when visiting.

Carers aim for high standards and keep up-to-date with healthcare developments and innovations to see if service capabilities can ever be extended.

Owner: GGS Care Home Ltd

Person in charge: Caron Ratcliffe (General Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Panjabi, Punjabi, Polish, Urdu

Single Rooms: 34

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Thornton Lodge is a care accommodation where residents needs and wishes are respected, while detailed care plans can be put together to suit the needs of each individual.

Thornton House is a care accommodation where residents needs and wishes are respected, while detailed care plans can be put together to suit the needs of each individual.

A friendly and versatile approach is taken, based on life history and carried out by a team that is highly-trained and experienced. Residents assisted in managing their medication and supported in making the most of their living environment and community.

Parking:

Large car park at front of home.

Latest Care Quality Commission* Report on Thornton Lodge Care and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Thornton Lodge Care and Nursing Home has a Review Score of 9.4 (9.416)

The Review Score of 9.4 (maximum of 10) for Thornton Lodge Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Thornton Lodge Care and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Thornton Lodge Care and Nursing Home is calculated as follows: ( (110 Excellents x 5) + (55 Goods x 4) + (19 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 190 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Thornton Lodge Care and Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thornton Lodge Care and Nursing Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Thornton Lodge Care and Nursing Home

  • Daughter of Resident/Service User
    11
  • Niece of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

My sister was admitted to Thornton Lodge in September 2017 and we are happy with the care and staff that look after her. The difference in her every time I come has and is improving. We are very happy with the care she is getting. She has an en-suite room with garden view and the food is good and to her standard. We are able to talk to management and the owner whenever we wish.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 03 Oct 2017:

Hi Alex. Thanks for your kind words. I am glad we are meeting your expectations. Any issues, please come and talk to me or Sandra.

Following a short stay in hospital, social services assessed mum's and it was agreed that she needed 24 hour care. Since moving into Thornton Lodge I have seen an improvement in her general health and social interaction with myself. She is calmer and in general, is very happy with her surroundings. She enjoys the food, having her hair and nails done. We feel much happier with mum having 24 hour care and that she is safe and well cared for.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 04 Apr 2017:

Dear Elaine. I am glad you are happy with the care your mom is getting at the home and our door is always open to you and your family. If you require any assistance further, please do not hesitate to pop in for a chat.

My mother was previously living at home. Unfortunately, following a couple of falls she had been bed bound for a few weeks and her physical, psychological and emotional health and well-being were deteriorating rapidly. Despite home carers visiting 4 times a day, plus regular family attendance and a night nurse, she was not improving. Both my mother and I, therefore, decided that 24-hour care was appropriate.

Since moving into Thornton Lodge, my mother's physical, psychological and emotional health and well-being have improved astonishingly. She is happy, conversant and better cared for than she has been in long while.

The care, commitment and dedication of the staff and their attention to the residents is exemplary. I would highly recommend this home to anyone.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 31 Mar 2017:

Hi Debbie. I am glad we have been able to help with the wellbeing of your mother.We try to give all residents the dignity, respect and care they deserve and what we would give our own families. If you have any issues or feel we can make improvements, please feel free to contact Caron or myself.

My father has been here for just under 2 years. My dad had been in sheltered accommodation but his health required full-time care as his wife had been hospitalised. Caron the Manager was able to admit him almost immediately and the staff could not have been more helpful. This home was recommended by a family member whose wife was already a resident. He is well cared for and the staff regularly assess his health and care needs.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 29 Mar 2017:

Thanks Yvonne for your kind words. As you know we try our best to look after all residents, with dignity and respect. If you feel we can improve in any way, please speak to the manager and we will be happy to discuss.

My stepmother was very unhappy in her previous care home. Since coming to Thornton Lodge both her mental and physical well-being has improved significantly. I now have peace of mind that she is being well looked after. Both management and care staff are extremely kind and helpful and very approachable.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 28 Mar 2017:

Thank you, Rita, for your kind words. If we can help or you believe we can improve our home for the better of the residents, please do not hesitate to contact one of the staff.

From the very first phone call to Thornton Lodge we were greeted with enthusiasm and respect.
My father has been looked after with all the care I would give him if he was living with me.
Also, the administration is efficient.
We are shown care records whenever we ask about appointments and continuing care plan.
The staff have asked us about my Dad's interests and life history and also have talked to us about plans for the future.
This home provides excellent all round care for residents and their families and friends.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 24 Apr 2017:

Thank you, Julie, for your kind words, it really means a lot to me and the staff at the home. It is thanks to them and the care they give all the residents at the home that we have a safe and happy home. We treat every resident with the same dignity and respect that I would expect to treat our own families. Please contact caron at the home if you have any issues.

Mum's been at Thornton Lodge Care Home since Sept 2016 and we can really see an amazing improvement in mum. The staff are so friendly and caring, always have a cheery word for the residents and their family. There's something on for the residents most weeks and everyone gets involved. We as a family feel happy and secure that our precious mammy is been cared for when we can't be there. From the owner, manager, to the cleaning staff, I can say all are so thoughtful and caring. Happily recommend Thornton lodge to everyone.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 28 Mar 2017:

Dear Eileen, Thanks for your kind words. We are delighted you have allowed us to care for your mother. As with other residents of the home, we are firm believers that all residents are part of our family and deserve the upmost respect and dignity at all times. If we can help in any other way or we can make improvements on the quality of care, please speak to any of the staff. Kind Regards.

Was a visitor to the home prior to Mum moving in - got to know the staff and the home and knew Mum would be looked after.
Have already recommended the home to a friend whose relative is now also in the home.
Would like to see more activities in the afternoon.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Unlikely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thornton Lodge is currently caring for our mother. It was the hardest decision we as a family have ever had to make in our lives. The owner, manager and all the staff there went out of their way to ease our distress at the time. Their approach to the level of care provided is consistent, caring and empathic towards all the residents. They strive to maintain the dignity of our mother at all times. They are intuitive to her needs and so very patient during difficult times. The staff appear to really care for our mother over and beyond it being their job. Nothing is too much trouble for anyone and they are at all times eager to meet the ever unfolding needs of our mother, as with the other residents. The home is clean and well maintained. Food is constantly on offer and individual needs/likes catered for. The calm ambience and emotional warmth provided to our mother maintains stability and reduces many of her anxieties. So appreciative ALL of the staff at Thornton Lodge.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

After 3 months in a different nursing home lying flat on her back, mum was transferred to Thornton Lodge. After 24 hours mum was up in a wheelchair having breakfast and lunch with other residents. After 3 days mum was staying up for tea. After a week she had had a bath and tried walking. She was now using a commode or toilet rather than a bedpan. After a week and a half, she was taken on a trip out. She regularly gets involved with the daily activities all after being told she wasn't capable of moving. Thank you!

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Although my family visits were infrequent, we always felt very welcome and listened to by all of the staff. The personal approach was very helpful and we felt reassured by key members, nursing staff, owner, manager, GP etc that our uncle was cared for with genuine respect and dignity for his situation. The premises needs a lot of improvements but this was never hidden. I cannot comment on my uncles daily routine of care other than he always spoke of Thornton Lodge as his home which I know he wouldn't be able to say had he not been cared for properly.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Excellent

Paul Gill, Owner at Thornton Lodge Care and Nursing Home responded to this review on 16 Sep 2016:

Thank you for your review. You are very correct in saying the above...As you know we are slowly improving the home and classed as a "work in progress". Our main emphasis is the care of the residents and they are looked after at all times in a safe environment. Your uncle is dearly missed by all. We treat every resident with the dignity they deserve and are regarded a member of a big family. As you mentioned correctly this was his home.
If we can be of any further help, please do not hesitate to contact us. Kind Regards.
All staff at Thornton Lodge.

Thornton Lodge is a friendly homely environment for my uncle. He is treated with respect and is happy there. The staff are very good and kind with all the residents despite being very difficult at times.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff at the care home have always treated my Mother in a compassionate and dignified manner, and appear to develop authentic supportive and caring relationships with the residents. I have also found management both approachable and easy to talk to, and have felt listened to whenever issues have come up.

Now that the home have employed an activities coordinator there are more opportunities for stimulation, which is especially important for my Mother, who suffers with dementia. I look forward to this role growing, and welcome increasing variety of activities on offer.

The inner decor is currently under refurbishment, and is already starting to look both brighter and cleaner.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Paul Gill, Senior Management at Thornton Lodge Care and Nursing Home responded to this review on 12 Apr 2016:

Thanks for your review Marc. As we have spoken many times, we treat every resident with the compassion and in a dignified manner which makes all residents comfortable. I am pleased that you find us approachable and that we have listened, as I believe we help to look after the residents families as well as the residents.
The refurbishment is taking a little longer than hoped, but next thing are the carpets and chairs. Once this is done, hopefully will look even more brighter.

Very friendly caring home. My mother has been looked after very well and every need has been taken care of. There is always someone at the end of the p[hone to speak to and they keep us informed of any issues I am very happy with this care home and would not hesitate to recommend the home.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has lived at Thornton Lodge for over 3 years. The staff are very kind and helpful and I know she will be looked after. They now have an entertainments officer who has organised several events to keep the residents minds active.
The home is in need of a refurbishment, which is currently being carried out, albeit at a rather slow pace, but apart form that, the care is excellent.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

In process of getting new carpets and chairs very slow. Often smells of urine. Several staff seem young and inexperienced although appear kind. Residents mostly unstimulated. Cleanliness of residents not as good as it should be. Sometimes no staff in the room and possibility of residents falling. Generally residents seem well cared for but because of the high prevalence of dementia, there is a depressing air which is inevitable.

How likely would you be to recommend Thornton Lodge Care and Nursing Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

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