Thornton Lodge Care Home

Thornton Lodge is currently caring for our mother. It was the hardest decision we as a family have ever had to make in our lives. The owner, manager and all the staff there went out of their way to ease our distress at the time. Their approach to the level of care provided is consistent, caring and empathic towards all the residents. They strive to maintain the dignity of our mother at all times. They are intuitive to her needs and so very patient during difficult times. The staff appear to really care for our mother over and beyond it being their job. Nothing is too much trouble for anyone and they are at all times eager to meet the ever unfolding needs of our mother, as with the other residents. The home is clean and well maintained. Food is constantly on offer and individual needs/likes catered for. The calm ambience and emotional warmth provided to our mother maintains stability and reduces many of her anxieties. So appreciative ALL of the staff at Thornton Lodge.

After 3 months in a different nursing home lying flat on her back, mum was transferred to Thornton Lodge. After 24 hours mum was up in a wheelchair having breakfast and lunch with other residents. After 3 days mum was staying up for tea. After a week she had had a bath and tried walking. She was now using a commode or toilet rather than a bedpan. After a week and a half, she was taken on a trip out. She regularly gets involved with the daily activities all after being told she wasn't capable of moving. Thank you!

Although my family visits were infrequent, we always felt very welcome and listened to by all of the staff. The personal approach was very helpful and we felt reassured by key members, nursing staff, owner, manager, GP etc that our uncle was cared for with genuine respect and dignity for his situation. The premises needs a lot of improvements but this was never hidden. I cannot comment on my uncles daily routine of care other than he always spoke of Thornton Lodge as his home which I know he wouldn't be able to say had he not been cared for properly.

Thornton Lodge is a friendly homely environment for my uncle. He is treated with respect and is happy there. The staff are very good and kind with all the residents despite being very difficult at times.

Staff at the care home have always treated my Mother in a compassionate and dignified manner, and appear to develop authentic supportive and caring relationships with the residents. I have also found management both approachable and easy to talk to, and have felt listened to whenever issues have come up.

Now that the home have employed an activities coordinator there are more opportunities for stimulation, which is especially important for my Mother, who suffers with dementia. I look forward to this role growing, and welcome increasing variety of activities on offer.

The inner decor is currently under refurbishment, and is already starting to look both brighter and cleaner.

In process of getting new carpets and chairs very slow. Often smells of urine. Several staff seem young and inexperienced although appear kind. Residents mostly unstimulated. Cleanliness of residents not as good as it should be. Sometimes no staff in the room and possibility of residents falling. Generally residents seem well cared for but because of the high prevalence of dementia, there is a depressing air which is inevitable.

Very friendly caring home. My mother has been looked after very well and every need has been taken care of. There is always someone at the end of the p[hone to speak to and they keep us informed of any issues I am very happy with this care home and would not hesitate to recommend the home.

The home is in need of a refurbishment, which is currently being carried out, albeit at a rather slow pace, but apart form that, the care is excellent.