Bowerfield House Nursing Home

I am extremely happy with the care my dad is receiving. Most importantly to me is dad is local. I am able to visit any time of the day as arranged by the manager who is wonderful as are all the staff I have had the pleasure to meet so far.

My wife has been a resident here for almost 7 yrs and I am more than happy with her present care although not having experienced any other care home it is somewhat difficult to make comparisons.

My husband came to Bowerfield House 2 days before the first lockdown in March 2020. He was moved from another care home because he needed the next level of care. the level of care for my husband has been wonderful, I cannot fault it. He has been loved as well as cared for well during these very fraught times. The home is beginning to look lovely with the improvements that are being made.

I cannot speak highly enough of the staff at Bowerfield House and their care of my mother. They are her friends, not just her carers. During the lockdowns when I was unable to visit her, they kept me informed on all matters relating to my mum. They even sent me photographs of mum on her birthday. I have great praise also for the current manager who keeps me updated via weekly emails. Nothing is too much trouble for the manager and her staff. I am very grateful to them all.

I would definitely not recommend Bowerfield House. Their CQC rating states Needs Improvement. This is an understatement. My mother had late-stage dementia, couldn’t talk, walk, was bed bound and all basic needs had to be anticipated. She had 2 falls within a week, had bedsores. Another resident was found in her bed, twice, causing her injury and trauma. From June to her death in November, she had only three one to one activities. When we Skyped, mum was dishevelled, not wearing her glasses, no duvet, only a thin blanket, other people’s possessions in the room. Mum was skin and bone when she died. Management was a disgrace, serving her daughters with a grievance for making too many calls. The service manager was rude and brusque. Had no compassion. Massive recruitment of staff. We were not allowed to see mum on her deathbed. Management hid symptoms from GP and family. When mum died, we obtained her care records. What we found was appalling and distressing. We’re forwarding our findings to the CQC.

Wonderful care home and I would highly recommend! My mum is being cared for by them and was admitted from hospital. We receive regular updates. They have activities on a regular basis, interacting with the residents all day. All the staff we have met are lovely and caring. This has been a truly difficult time for all of us and even more so with covid but we feel extremely confident she is on the very best hands.

Bowerfield House is an exceptional care home. The care my mum received was just amazing. A caring, compassionate home, full of kindness. From reception staff to carers and the nurses, I could not have asked for more. Always treating my mum and me with the utmost respect. Mum's dignity was kept until her passing.

My father was a resident of Bowerfield House.

The care and friendliness of the manager and caring staff is second to none.

They even cared for us as visitors, giving us drinks and even sandwiches towards the end of dads life.

They shaved him, washed him, spoke to him and were so sympathetic to the end.

Absolutely fantastic.

Even though there was a Covid-19 Pandemic taking place outside the home at the time I was allowed to stay with him in isolation in his beautifully appointed en suite room and for this, I will be eternally grateful.

Interior recently renovated, exterior shabby and urgently requiring upgrade.

Carers do a great job considering the staffing level. The upstairs lounge could do with being refurnished. Furniture in a dowdy condition, riped and dirty looking (not in the same condition as downstairs lounge).

Dad is happy - main issue! All staff really friendly and helpful.

All the staff are very caring and nothing is too much trouble. I cannot praise them enough but unfortunately. The decor, in general, is distressing bedroom nice.

Moved mum from here due to poor levels of care, particularly at weekends, no idea how they got a good CQC rating. Insufficient staff, many at weekends have no interest in their job. Staff spend a lot of time filling in forms at the dining tables, often with little attempt at interaction with residents. Record keeping is poor leading to some incidents not being properly documented (despite the form filling) with the result that the best care is not always administered. Food is poor with little choice and residents mainly eat their meals in the lounge area on their knee, they're not encouraged to sit at the dining table (usually being used by staff anyway). Staff rated as satisfactory because some are very good but others aren't. Activities are rated as satisfactory - a recent improvement with the hiring, eventually, of an activities coordinator but only part time, otherwise residents are left in front of the TV. Management rated poor due to poor response to recent care incident.

Very caring staff who look after the residents with dignity and respect. Lovely homely atmosphere and plenty of activities/entertainment for the residents. Family members and friends of residents are made to feel very welcome. Comfortable and attractive bedrooms.

Class people.

It's been difficult finding the right nursing home for Dad, but we think we've found it in Bowerfield.

Many thanks to all the staff.

My mother has been in the above home for 9 years. The home has been improved over the last 2 years making a big difference not much brighter. The staff are good in general by the turnover in management is worrying. My mother is looked after very well and seems content, she eats well and looks clean. My mother suffers from severe dementia and must be dressed and fed by the staff and is also immobile.

My partner has settled in very well, needs supervising re shaving and bathing and taking care of his dentures, but not had a shave the last 3 times I have visited. Top dentures lost and today no bottom dentures which I have reported to the staff. Overall I have no complaints, I think the care is second to none.