The Lakes Care Centre

From the first day, the unplanned inspection visit to our last day when we collected our mums belongings I can not praise The Lakes Care Centre enough. The attention to care, willingness to help by all staff members was to the highest level. In the months that our mum was a resident she was treated with care and dignity and until she became poorly she was an active chatty person and I think that is down to the environment and care provided by The Lakes. Whenever I visited, the room and building was clean and every staff member had time for me and my mum - I would recommend The Lakes Care Centre as your first choice for your loved one.

I always felt mum was well looked after in The Lakes. The staff were always around and happy to help. Her room was always clean and tidy and mum seemed happy. The food was excellent with several choices. The lady who came in to do activities was very inventive and found ways to involve the residents to the best of their abilities.

I would like to thank the staff and management at The Lakes for their wonderful attention and friendliness towards my mum for the last 18 months of her life. I really could not have wished for her to be in a better place. We were so lucky to have found The Lakes and would recommend it as a care facility without hesitation. Thank you so much.

The care for my mother as been exceptional I can only say they have done their best, to make her comfortable and brough her back to health. After a long spate of illness. She is now more content in herself and treated with respect and love by the carers and management staff.

Clean comfortable home. Friendly, caring staff. Great care was given to my mum in the week before her death.

My aunt needed ice in her drink. Ice was subsequently supplied. A very kind member of the kitchen staff was very helpful and brought a glass with ice to my aunt. I was prepared to wait for the glass but he insisted on bringing it personally to my aunt. A very kind gesture from a very helpful and kind staff member.

My Mum has been living here for 8 weeks and she has settled in well. All the staff are good with her and I am happy with the care she receives. Her room is nice and is always clean and tidy. Overall I am happy that I made the decision to choose the Lakes for my Mum

My Mum has been in the Lakes Residential Care Centre since early March 2025. We were initially concerned how she would adapt but with the help of the staff at the lakes she has settled in really well. My Mum's medication is provided on time especially as all residents are registered with the one GP, there were issues with my Mum's previous GP where medication was received late on numerous occasions.

Mum has never had a big appetite but at the lakes she is happy having 3 meals a day and she tells me she likes the food and variety of food.

Management at the lakes are really good, friendly and always looking out for the welfare of residents with enough carer's to look after all the residents. My Dad passed way recently and the Lakes were really supportive and attentive with my Mum and family.

There are various activities for the residents to get involved with. Accommodation itself is very good and appears to be a safe environment. My Mum really likes the onsite hairdressers!

After the death of her husband it was clear that my mother-in-law would not be able to live alone. The care package put in place broke down very quickly but we were able to get her a place at The Lakes at short notice. We were able to chose her room for her. She settled very quickly surprisingly. I do think the routine of getting up every day and set meal times does help her. She can be hard work at times but I know she is safe and well cared for. She is looked after by the staff there and I have no issues after she has not been there for nearly 10 months. We are local to The Lakes and can visit when we want to.

The management at The Lakes Care Centre in my view & experience over the last 3 months clearly aim to improve and become a leading care home, i.e best in class. Note this was clearly demonstrated at the last family and The Lakes management meeting, with a very open minded approach. With asking just honest feedback to support continuous improvements going forward.

My father entered The Lakes in May 2024. Although his health has deteriorated since then, we are happy with the care he has received. He seems happy enough, he's kept clean and has regular visits to the barber for a haircut and shave, which pleases him as he always took pride in his appearance. When we, the family, go to visit Dad we usually find him settled. The food is very good and the staff always tend to his needs.

My mother moved into the home 12 months ago. We felt very welcome as a family as we are a large family who literally went every day and night to visit mum as we are a close family. The home/staff did everything we asked them to do to support us aswell as supporting mum which was their main priority. The home is clean + welcoming, mums room we could bring things in to decorate that would make it more personal to mum. The meals are fabulous and great portion sizes and even my dad was fed every time he visited. They had activities on a daily + weekly basis. If we had any concerns, we would voice them + they would listen the staff on coniston wing are amazing + management are very approachable.

During one of our visits in February there were drinks biscuits and chocolates being shared with all the residents. One resident wanted another drink and the carer went and got it for her. Nothing is too much trouble for the staff. Care love understanding and professionalism to each resident is excellent.

My mother-in-law has been at the lakes a few months and I can not fault the home, lovely staff , big variety of activity's, big room and very clean. We definitly choose the right place for her after leaving hospital, she love the staff, has made friends and her health has improved a lot.

Didn't know what we were coming to see the first visit, but so happy with everything that you provide, my mother-in-law seems to have settled very well which makes us very happy as we live so far away. You have lovely caring staff, it is a great relief to us both. Thank you.

My wife has settled down in the unit and physically has improved. She enjoys the food and has put on too much weight. Talking to the staff she appears to enjoy the social side and likes the staff very much. I personally find the staff very friendly and approachable, and they listen to me and take action where it is necessary. The take over of the home is progressing favourably and may it continue to do so.

As I live in Australia it was with some trepidation when I heard my mother was being sent to a nursing home from hospital. However on arrival at the facility The Lakes initial reaction on driving into The Lakes was one of surprise (pleasantly). I met with staff and was shown all the facilities. Very impressed. My mother is settled and eating well. Courteous and friendly staff. A huge difference from the care company that Mum had when at home (4 visits a day) and nothing like the attention she receives here.

Needs management and supervision for night team. Also, a rota needs to be made for the daytime staff as more often than not only one member of staff is left in the lounge, there should be at least two members of staff at any one time in the lounge.

We visit our friend each week and she always seems to be cheerful and content with accommodation and meals.

I find the home pleasantly appointed and the staff cheerful and accommodating.