
The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)



The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)



Located in Ware with river frontage onto the banks of the River Lea, Riverside Place provides round the clock residential, dementia and nursing care on a permanent basis, as well as compassionate end of life care.
Residents at the Hertfordshire care home can enjoy quality facilities including a café, cinema room and hair salon. Each bedroom is tastefully decorated with an en-suite bathroom, some first-floor bedrooms have their own balconies. Outside...
Care Provided by Riverside
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Riverside for full pricing details and T&Cs.
Contact Riverside to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Danielle Whittaker(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (85)
Parking
- On-site
Riverside Reviews (30)
Riverside has a Review Score of 7.9 (7.949) out of 10, based on 6 reviews in the last 2 years.
Over all time Riverside has 30 reviews.
My Dad is settled and comfortable here and I feel well looked after and cared for.
Hi there, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
Helen and Shirley are our go to staff and are extremely knowledgeable and fully transparent re Dad and his daily behaviour eating and mobility.
If I could give this home 10 stars I would as Dad being there has given us much peace of mind knowing he is being so well looked after which is important especially with his Dementia.
Also I have had experience of other care homes and none have come close to this one.
Thankyou to everyone from all the family for your unwavering commitment to Dad
My aunt was a resident at Riverside from May 2023, having been moved from another nursing home to be closer to ourselves. The experience of Riverside, from day one, has been exemplary with all the staff ensuring my aunt was well dressed, clean and ensuring her dietary needs were met, even when she had gone off standard food and was on liquid supplements. She had dementia and found it difficult to communicate but the way the staff spoke with her was a joy to watch her face light up when she was spoken to. When medical issues occurred, her care was forefront and I and my partner were informed at all times until she passed away very recently. The funeral directors also passed on to me how respectful all the staff were when my aunt was taken into their care. So very touching. This venue is excellent and highly recommend it to anyone.
Myself and my family would like to thank all the staff at Riverside Care Home for caring for both of my grandparents over the last few months. Especially this last week during the end of my Grandads life. The care, compassion, and commitment of all staff have been outstanding. Both day and night staff have made us feel comfortable, relaxed and well looked after during the difficult time. We continue to thank them for the ongoing care they are giving to my Grandma and the support she is receiving during her grief. Special thanks to all the team. You made our difficult situation easier and without you all looking after us we don't know what we would have done.
Thank you very much for taking the time to leave us feedback about your experience. At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
They can not do enough for her.
And respect and respond to Mum's needs.
They are all lovely and always are very caring and helpful with Dad whom is there visiting Mum. Thank you.
Thought my mum was going into a loving care home but that was not the case. More regimental feeling as opposed to a homely feeling. I lost my mum in Sept 24, was a peaceful passing and she is now at rest, which is the comfort to this day I have, as she had me and my husband by her side. Staff and management wanted the funeral date but no show from anyone to represent Care UK or Riverside was very saddening for me. Please choose wisely when looking at care homes for your loved ones.
After...
What can I say... my mum has improved massively since coming to Riverside care home. Her balance has improved, and she is now fully continent. The staff are wonderful; they actively encourage Mum to take part in activities. As I write this, she is having her nails done. She is happier, fitter and putting weight on. The only downside - the building is dated.
At Riverside Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
The care at Riverside is excellent, thanks to dedicated and hard-working staff. My husband's needs are met in a capable and compassionate manner and I have great respect for the way in which all residents are treated. As a very frequent visitor, I am always welcomed and supported by all staff. Unfortunately, the Riverside premises are shabby and run-down and the rooms are small and functional. Clearly the strength of Riverside is the quality of it's staff.
My comment regarding poor management refers to the last 5 years. A the moment there is no permanent manager. I expect a great improvement when there is. The home is very tired and in need of refurbishment, both inside and out - rotten window frames, leaking gutters. Inside, new furniture for all rooms needed. Staff are very friendly and obviously care for their residents but there is a lack of managed organisation and the work ethic could be better. Laundry needs totally reorganising as too many of the residents' clothes are lost or damaged. Communication- management- staff - requires improvement.
We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome...
My mum moved to Riverside just over a year ago and she has flourished. She is always clean and smiling now. The food is really good and the staff are excellent on Lowry Unit. It's more like a family than staff and residents. A few more staff would be good, but she is looked after well and I can leave knowing she is in safe hands.
We are so pleased to hear of your mother’s positive experience at Riverside. Our teams are dedicated to providing the highest quality of care, so it’s great to hear that your mother feels at home. At Riverside, we ensure safe staffing levels are always maintained and, where unavoidable staff absence occurs, have access to agency staff.
The staff went above and beyond making everyone welcome. Lovely to see all the residents with a smile on their faces.
Looking forward to the next social event.
At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.
Overall, our experience has been good. Dad has settled well, and the carers are lovely; they always update us and listen to any concerns. The food is great, with plenty of choices and snacks. The rooms are satisfactory but would benefit from new windows. We have decorated Dad's room to make it homey. Maintenance is a concern as preparing a toilet took weeks, and during a power out, there were no torches or emergency lighting available in the resident's room - management went out to purchase extra care with laundry, and cleaning would be my suggestion.
We are pleased to hear that your father has settled well at Riverside, is enjoying the food and feels supported by our dedicated team of carers. At Riverside, we have a full-time maintenance team that ensure the home is always maintained to a high standard, safeguarding resident safety and comfort....
In my opinion the home needs a full refurbishment. The chairs are not suitable for elderly people.
We are pleased to hear you find Riverside care home comfortable, and a friendly environment. Our housekeeping team now make sure to label residents’ items, particularly clothing and personal items, upon admission to the home, ensuring they do not get lost. Riverside care home is maintained by our...
In the past 12 months, the home has cared for my partner in exceptional ways. They have kept him clean, fed him well and given him respect. In my opinion, they go far beyond their duties. Nothing is too much trouble. I feel lucky to have found this establishment when I could no longer care for him, and I rest easy knowing that he is in safe hands. Thank you!
The staff are always helpful and deal with any concerns I may have.
Mine and my father's experience with Riverside is a lot better than care for my father has come up tp standard 99 and a half percent. I'm happy I made the right decision to have my beloved father here, he and I have enjoyed his stay and total commitment for the management and carers. Certain staff and workers go above and beyond, which in my opinion is the correct way to look after our loved ones.
I find the room my sister is living in, not kept clean. I have now taken the role of doing my sisters washing because clothes went missing plus clothes are left on the floor in the room and many times I have asked the staff to make sure my sister wears a smoke apron, that is not always done. I have found dirty wipes plus a used nappy or undergarment left on the floor. I find with some of the staff that if a family member visits the home they should be welcomed and if possible made to relax and possibly have a cup of tea or coffee. With family members living at the home I find that depends on which staff are working the shift when I visit, overall, Riverside is not the most welcoming place.
I also wanted...
Night care needs improvement in all ways.
Food and drink good.
Laundry - things, socks, undies, etc. go missing.
Normal clothes not returned to the right person. Slippers and shoes always going missing, although labelled.
Thank you for taking the time to review Riverside care home. We are delighted to hear your comments about the day care and the food. We are sorry to hear your feedback about the night care. We use the NHS digital health system during the day to minimise hospital visits but unfortunately, this...
Food appears good and staff are aware of individual residents needs.
Management have monthly relative meetings where issues can be raised and action confirmed.
Bedroom and lounge/dining areas are clean and welcoming.
Mum seems happy and settled at Riverside, and well cared for. Staff have to anticipate all her needs as she is unable to communicate with them. The staff are always approachable, kind and considerate.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Riverside.
Accreditations
There are no accreditations posted yet for Riverside.
Meet the Team (1)

I have almost 20 years of experience in the health and social care sector, starting my career as a care assistant and working my way up to become a home manager. Along the way, I’ve gained many skills and qualifications, including completing my Level 5 diploma. I’ve been a home manager since 2017 and achieving this goal has been one of my proudest career highlights.
I chose to join Care UK because of its strong reputation for delivering quality care. It’s important to me to be part of an organisation that shares my values of compassion and empathy. For my role, understanding, patience and good listening skills are essential.
The best part of my day is knowing that we have supported residents with their day-to-day needs, ensuring that we provide good quality care and create a positive environment for everyone who lives at Riverside care home.
Providing a good quality service is the most important part of my role, and I’m proud to lead a team committed to making a real difference every day.
Frequently Asked Questions about Riverside
What types of Care is Riverside registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Riverside have?
There are 90 Single Rooms.
What are the Facilities & Services at Riverside?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room are some of the Facilities & Services.
How far is Riverside to the centre of Hyde?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside to verify any information. View our terms and conditions. Riverside has an Enhanced Service -more info.