Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
These prices are only a guideline, please contact Riverside to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
On-site
Riverside has a Review Score of 7.4 (7.417) out of 10, based on 4 reviews in the last 2 years.
Over all time Riverside has 28 reviews.
5.0 out of 5
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
5.0 out of 5
1.0 out of 5
I would like to start by offering my sincere condolences on the loss of your mum. Please know our thoughts are with you during this difficult time. I am sorry to read you felt it was regimented rather than a homely feel and nobody had attended the funeral to represent from the home.
After discussing this with the home in more detail, we understand that there was miscommunication for the funeral date for your mum, which unfortunately resulted in the home team not being able to attend. We understand that the team at the home sent flowers and were also in receipt of boxes of chocolates from the family as a way to thank the team, which they were really appreciative of.
At Care UK we hold ourselves to high standards and I am sorry you feel we did not meet your expectations. We will always strive to improve and take on feedback. If you wish to discuss this in any more detail please do not hesitate to contact our Compliments and Complaints Team. You can contact them on complimentsandcomplaints@careuk.com
5.0 out of 5
Hi Mick, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
4.0 out of 5
3.0 out of 5
We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome to attend our regular Relative Meetings; these are held so that families can receive regular communication and be kept informed about their loved one’s care plan. The team are currently working on a robust maintenance programme to improve areas of the home. Our housekeeping team take great care when handling residents’ clothes, however, with the number of items being cleaned each day, we highly recommend that items of clothing are labelled before being brought into the home. We will be in touch with you directly to talk through the concerns you have raised and how the team are working to overcome these.
5.0 out of 5
We are so pleased to hear of your mother’s positive experience at Riverside. Our teams are dedicated to providing the highest quality of care, so it’s great to hear that your mother feels at home. At Riverside, we ensure safe staffing levels are always maintained and, where unavoidable staff absence occurs, have access to agency staff.
4.0 out of 5
Hi Steven, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.
4.0 out of 5
We are pleased to hear that your father has settled well at Riverside, is enjoying the food and feels supported by our dedicated team of carers. At Riverside, we have a full-time maintenance team that ensure the home is always maintained to a high standard, safeguarding resident safety and comfort. This includes essential maintenance to ensure the home meets crucial health and safety standards, as well as working with families to ensure rooms are personalised and made to feel homely. Our housekeeping team ensure clothing and personal items are cared for and cleaned in the appropriate manner, as well as labelling items to ensure they do not get misplaced.
4.0 out of 5
We are pleased to hear you find Riverside care home comfortable, and a friendly environment. Our housekeeping team now make sure to label residents’ items, particularly clothing and personal items, upon admission to the home, ensuring they do not get lost. Riverside care home is maintained by our dedicated maintenance team, and refurbishment plans are in review to ensure the home is maintained to the highest standard for resident safety and comfort.
5.0 out of 5
4.0 out of 5
5.0 out of 5
2.0 out of 5
Thank you for taking the time to provide feedback on Riverside. Keeping the home clean is of the utmost importance to us here at Riverside and as such bedrooms are cleaned daily and clothes are labelled to avoid being misplaced, but families are reimbursed if this ever does happen.
I also wanted to reassure you that we always welcome visitors into our care homes, and will continue to welcome you into Riverside. We’re happy to discuss your comments in our ongoing conversations with you.
3.0 out of 5
Thank you for taking the time to review Riverside care home. We are delighted to hear your comments about the day care and the food. We are sorry to hear your feedback about the night care. We use the NHS digital health system during the day to minimise hospital visits but unfortunately, this provision ends at 10pm. We are pleased to say that we have now reorganised our housekeeping team and there is now a specific laundry team in place. This will ensure that personal laundry is returned to the right resident.
4.0 out of 5
4.0 out of 5
5.0 out of 5
Thanks very much for your great feedback on Riverside. We are delighted that you rate the overall standard of care and facilities as excellent and you think the staff are amazing. With regards to your comments about the food, our head chef was off work with a burn to his arm and we had a period of using agency chefs. We are happy to say that the head chef is now back at work and we have just started new summer menus, which the residents have had involvement in finalising.
5.0 out of 5
The Review Score of 7.4 (7.417) out of 10 for Riverside is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I have almost 20 years of experience in the health and social care sector, starting my career as a care assistant and working my way up to become a home manager. Along the way, I’ve gained many skills and qualifications, including completing my Level 5 diploma. I’ve been a home manager since 2017 and achieving this goal has been one of my proudest career highlights.
I chose to join Care UK because of its strong reputation for delivering quality care. It’s important to me to be part of an organisation that shares my values of compassion and empathy. For my role, understanding, patience and good listening skills are essential.
The best part of my day is knowing that we have supported residents with their day-to-day needs, ensuring that we provide good quality care and create a positive environment for everyone who lives at Riverside care home.
Providing a good quality service is the most important part of my role, and I’m proud to lead a team committed to making a real difference every day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside to verify any information. View our terms and conditions. Riverside has an Enhanced Service - more info.
