The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)
The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)
Located in Ware with river frontage onto the banks of the River Lea, Riverside Place provides round the clock residential, dementia and nursing care on a permanent basis, as well as compassionate end of life care.
Residents at the Hertfordshire care home can enjoy quality facilities including a café, cinema room and hair salon. Each bedroom is tastefully decorated with an en-suite bathroom, some first-floor bedrooms have their own balconies. Outside...
Located in Ware with river frontage onto the banks of the River Lea, Riverside Place provides round the clock residential, dementia and nursing care on a permanent basis, as well as compassionate end of life care.
Residents at the Hertfordshire care home can enjoy quality facilities including a café, cinema room and hair salon. Each bedroom is tastefully decorated with an en-suite bathroom, some first-floor bedrooms have their own balconies. Outside the landscaped gardens offers stunning views, perfect relaxing with loved ones.
With a schedule of regular activities, events and outings in the home’s own minibus, there is always something to look forward to. At Riverside Place the well-trained team aim to create a caring and supportive community for residents and their loved ones.
Contact Riverside to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Riverside for full pricing details and T&Cs.
Riverside has a Review Score of 8.6 (8.604) out of 10, based on 6 reviews in the last 2 years.
Over all time Riverside has 33 reviews.
Newly admitted, the staff have been understanding and sympathetic to mums needs. I feel they are approachable and I am impressed with the level of hygiene and cleanliness throughout the care home. The staff have a clear understanding of the complexities of dementia and the patience and support of...
Newly admitted, the staff have been understanding and sympathetic to mums needs. I feel they are approachable and I am impressed with the level of hygiene and cleanliness throughout the care home. The staff have a clear understanding of the complexities of dementia and the patience and support of mum is really appreciated. The environment feels safe for her and gives me peace knowing she is getting great care.
As a family we cannot praise the team at Riverside enough for the care , compassion and dignity shown to my father in his time with them. From the reception team to the catering team to maintenance team to the caregivers and the nurses on Nightingale floor . Every single person I encountered was...
As a family we cannot praise the team at Riverside enough for the care , compassion and dignity shown to my father in his time with them. From the reception team to the catering team to maintenance team to the caregivers and the nurses on Nightingale floor . Every single person I encountered was exceptional in their authentic commitment to their vulnerable residents and families. Externally grateful to you all
Hi Gerri, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My husband is well looked after by all the carers. He loves all the food cooked in house. I love that his intake and out put is monitored and his weight checked. I am informed of any falls or incidents with details of keeping him safe. The entertainment team are brilliant and arrange lots of events...
My husband is well looked after by all the carers. He loves all the food cooked in house. I love that his intake and out put is monitored and his weight checked. I am informed of any falls or incidents with details of keeping him safe. The entertainment team are brilliant and arrange lots of events and are inclusive. They have lots more games, balls, dolls etc. and regularly arrange events with a singer. I feel happy that my husband is well cared for, safe and happy.
Thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The team at Riverside and on Lowry do a fantastic job of caring for my Dad. They have built a personal relationship with him and interact with him on a personal level. The communication with myself is good. Overall I feel that all the team do a terrific job, managing and meeting the specific...
My Dad is settled and comfortable here and I feel well looked after and cared for.
Hi there, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
I cannot recommend Riverside enough for the love care compassion and commitment to our Dad who is currently residing there .The staff are amazing and so is the management and nothing is too much trouble for any of them .Queries are always answered fully and also medical issues addressed and sorted...
Thankyou to everyone from all the family for your unwavering commitment to Dad
My aunt was a resident at Riverside from May 2023, having been moved from another nursing home to be closer to ourselves. The experience of Riverside, from day one, has been exemplary with all the staff ensuring my aunt was well dressed, clean and ensuring her dietary needs were met, even when she...
My aunt was a resident at Riverside from May 2023, having been moved from another nursing home to be closer to ourselves. The experience of Riverside, from day one, has been exemplary with all the staff ensuring my aunt was well dressed, clean and ensuring her dietary needs were met, even when she had gone off standard food and was on liquid supplements. She had dementia and found it difficult to communicate but the way the staff spoke with her was a joy to watch her face light up when she was spoken to. When medical issues occurred, her care was forefront and I and my partner were informed at all times until she passed away very recently. The funeral directors also passed on to me how respectful all the staff were when my aunt was taken into their care. So very touching. This venue is excellent and highly recommend it to anyone.
Myself and my family would like to thank all the staff at Riverside Care Home for caring for both of my grandparents over the last few months. Especially this last week during the end of my Grandads life. The care, compassion, and commitment of all staff have been outstanding. Both day and night...
Myself and my family would like to thank all the staff at Riverside Care Home for caring for both of my grandparents over the last few months. Especially this last week during the end of my Grandads life. The care, compassion, and commitment of all staff have been outstanding. Both day and night staff have made us feel comfortable, relaxed and well looked after during the difficult time. We continue to thank them for the ongoing care they are giving to my Grandma and the support she is receiving during her grief. Special thanks to all the team. You made our difficult situation easier and without you all looking after us we don't know what we would have done.
Thank you very much for taking the time to leave us feedback about your experience. At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
They are all lovely and always are very caring and helpful with Dad whom is there visiting Mum. Thank you.
They are all lovely and always are very caring and helpful with Dad whom is there visiting Mum. Thank you.
Thought my mum was going into a loving care home but that was not the case. More regimental feeling as opposed to a homely feeling. I lost my mum in Sept 24, was a peaceful passing and she is now at rest, which is the comfort to this day I have, as she had me and my husband by her side. Staff and...
Thought my mum was going into a loving care home but that was not the case. More regimental feeling as opposed to a homely feeling. I lost my mum in Sept 24, was a peaceful passing and she is now at rest, which is the comfort to this day I have, as she had me and my husband by her side. Staff and management wanted the funeral date but no show from anyone to represent Care UK or Riverside was very saddening for me. Please choose wisely when looking at care homes for your loved ones.
After...
I would like to start by offering my sincere condolences on the loss of your mum. Please know our thoughts are with you during this difficult time. I am sorry to read you felt it was regimented rather than a homely feel and nobody had attended the funeral to represent from the home.At Care UK we hold ourselves to high standards and I am sorry you feel we did not meet your expectations. We will always strive to improve and take on feedback. If you wish to discuss this in any more detail please do not hesitate to contact our Compliments and Complaints Team. You can contact them on complimentsandcomplaints@careuk.com
What can I say... my mum has improved massively since coming to Riverside care home. Her balance has improved, and she is now fully continent. The staff are wonderful; they actively encourage Mum to take part in activities. As I write this, she is having her nails done. She is happier, fitter and...
What can I say... my mum has improved massively since coming to Riverside care home. Her balance has improved, and she is now fully continent. The staff are wonderful; they actively encourage Mum to take part in activities. As I write this, she is having her nails done. She is happier, fitter and putting weight on. The only downside - the building is dated.
Many thanks, the Care UK team.
The care at Riverside is excellent, thanks to dedicated and hard-working staff. My husband's needs are met in a capable and compassionate manner and I have great respect for the way in which all residents are treated. As a very frequent visitor, I am always welcomed and supported by all staff....
The care at Riverside is excellent, thanks to dedicated and hard-working staff. My husband's needs are met in a capable and compassionate manner and I have great respect for the way in which all residents are treated. As a very frequent visitor, I am always welcomed and supported by all staff. Unfortunately, the Riverside premises are shabby and run-down and the rooms are small and functional. Clearly the strength of Riverside is the quality of it's staff.
My comment regarding poor management refers to the last 5 years. A the moment there is no permanent manager. I expect a great improvement when there is. The home is very tired and in need of refurbishment, both inside and out - rotten window frames, leaking gutters. Inside, new furniture for all...
My comment regarding poor management refers to the last 5 years. A the moment there is no permanent manager. I expect a great improvement when there is. The home is very tired and in need of refurbishment, both inside and out - rotten window frames, leaking gutters. Inside, new furniture for all rooms needed. Staff are very friendly and obviously care for their residents but there is a lack of managed organisation and the work ethic could be better. Laundry needs totally reorganising as too many of the residents' clothes are lost or damaged. Communication- management- staff - requires improvement.
We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome...
We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome to attend our regular Relative Meetings; these are held so that families can receive regular communication and be kept informed about their loved one’s care plan. The team are currently working on a robust maintenance programme to improve areas of the home. Our housekeeping team take great care when handling residents’ clothes, however, with the number of items being cleaned each day, we highly recommend that items of clothing are labelled before being brought into the home. We will be in touch with you directly to talk through the concerns you have raised and how the team are working to overcome these.
My mum moved to Riverside just over a year ago and she has flourished. She is always clean and smiling now. The food is really good and the staff are excellent on Lowry Unit. It's more like a family than staff and residents. A few more staff would be good, but she is looked after well and I can...
My mum moved to Riverside just over a year ago and she has flourished. She is always clean and smiling now. The food is really good and the staff are excellent on Lowry Unit. It's more like a family than staff and residents. A few more staff would be good, but she is looked after well and I can leave knowing she is in safe hands.
We are so pleased to hear of your mother’s positive experience at Riverside. Our teams are dedicated to providing the highest quality of care, so it’s great to hear that your mother feels at home. At Riverside, we ensure safe staffing levels are always maintained and, where unavoidable staff absence occurs, have access to agency staff.
Looking forward to the next social event.
Looking forward to the next social event.
Many thanks.
Overall, our experience has been good. Dad has settled well, and the carers are lovely; they always update us and listen to any concerns. The food is great, with plenty of choices and snacks. The rooms are satisfactory but would benefit from new windows. We have decorated Dad's room to make it...
Overall, our experience has been good. Dad has settled well, and the carers are lovely; they always update us and listen to any concerns. The food is great, with plenty of choices and snacks. The rooms are satisfactory but would benefit from new windows. We have decorated Dad's room to make it homey. Maintenance is a concern as preparing a toilet took weeks, and during a power out, there were no torches or emergency lighting available in the resident's room - management went out to purchase extra care with laundry, and cleaning would be my suggestion.
We are pleased to hear that your father has settled well at Riverside, is enjoying the food and feels supported by our dedicated team of carers. At Riverside, we have a full-time maintenance team that ensure the home is always maintained to a high standard, safeguarding resident safety and comfort....
We are pleased to hear that your father has settled well at Riverside, is enjoying the food and feels supported by our dedicated team of carers. At Riverside, we have a full-time maintenance team that ensure the home is always maintained to a high standard, safeguarding resident safety and comfort. This includes essential maintenance to ensure the home meets crucial health and safety standards, as well as working with families to ensure rooms are personalised and made to feel homely. Our housekeeping team ensure clothing and personal items are cared for and cleaned in the appropriate manner, as well as labelling items to ensure they do not get misplaced.
In my opinion the home needs a full refurbishment. The chairs are not suitable for elderly people.
In my opinion the home needs a full refurbishment. The chairs are not suitable for elderly people.
We are pleased to hear you find Riverside care home comfortable, and a friendly environment. Our housekeeping team now make sure to label residents’ items, particularly clothing and personal items, upon admission to the home, ensuring they do not get lost. Riverside care home is maintained by our...
We are pleased to hear you find Riverside care home comfortable, and a friendly environment. Our housekeeping team now make sure to label residents’ items, particularly clothing and personal items, upon admission to the home, ensuring they do not get lost. Riverside care home is maintained by our dedicated maintenance team, and refurbishment plans are in review to ensure the home is maintained to the highest standard for resident safety and comfort.
In the past 12 months, the home has cared for my partner in exceptional ways. They have kept him clean, fed him well and given him respect. In my opinion, they go far beyond their duties. Nothing is too much trouble. I feel lucky to have found this establishment when I could no longer care for him,...
In the past 12 months, the home has cared for my partner in exceptional ways. They have kept him clean, fed him well and given him respect. In my opinion, they go far beyond their duties. Nothing is too much trouble. I feel lucky to have found this establishment when I could no longer care for him, and I rest easy knowing that he is in safe hands. Thank you!
The staff are always helpful and deal with any concerns I may have.
The staff are always helpful and deal with any concerns I may have.
Mine and my father's experience with Riverside is a lot better than care for my father has come up tp standard 99 and a half percent. I'm happy I made the right decision to have my beloved father here, he and I have enjoyed his stay and total commitment for the management and carers. Certain staff...
Mine and my father's experience with Riverside is a lot better than care for my father has come up tp standard 99 and a half percent. I'm happy I made the right decision to have my beloved father here, he and I have enjoyed his stay and total commitment for the management and carers. Certain staff and workers go above and beyond, which in my opinion is the correct way to look after our loved ones.
I find the room my sister is living in, not kept clean. I have now taken the role of doing my sisters washing because clothes went missing plus clothes are left on the floor in the room and many times I have asked the staff to make sure my sister wears a smoke apron, that is not always done. I have...
I find the room my sister is living in, not kept clean. I have now taken the role of doing my sisters washing because clothes went missing plus clothes are left on the floor in the room and many times I have asked the staff to make sure my sister wears a smoke apron, that is not always done. I have found dirty wipes plus a used nappy or undergarment left on the floor. I find with some of the staff that if a family member visits the home they should be welcomed and if possible made to relax and possibly have a cup of tea or coffee. With family members living at the home I find that depends on which staff are working the shift when I visit, overall, Riverside is not the most welcoming place.
I also wanted...
Thank you for taking the time to provide feedback on Riverside. Keeping the home clean is of the utmost importance to us here at Riverside and as such bedrooms are cleaned daily and clothes are labelled to avoid being misplaced, but families are reimbursed if this ever does happen.I also wanted to reassure you that we always welcome visitors into our care homes, and will continue to welcome you into Riverside. We’re happy to discuss your comments in our ongoing conversations with you.
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I have worked for Care UK for most of my adult life, starting out as a healthcare assistant and progressing to my current role as Home Manager. With...
I have worked for Care UK for most of my adult life, starting out as a healthcare assistant and progressing to my current role as Home Manager. With encouragement from colleagues, I also completed my nursing degree as a mature student.Being able to work my way up and gain my qualifications (which also include NVQs in health and social care and leadership and management) has been a huge achievement for me and a big career highlight.
In this role, you need to be able to communicate well and have strong leadership and planning skills. Working as a team also means you have to be good at motivating people. It is also important to have a good grasp of budgets, and it is essential to be clear about safeguarding policies and procedures.
The work we do really does make a difference, and that fills me with immense pride. It feels great when we get positive feedback from relatives who can see their loved ones are receiving the quality care they need.
My favourite part of the day is the time I’m able to spend having a coffee, cake and a chat with residents. Seeing everyone get along well and share special moments really does brighten up each day.
Outside of work, I love to travel and spend time with my children and grandchildren.
The care home lists weekly fees per person from £1,273 for residential dementia care (respite from £1,432), from £1,555 for nursing care (respite from £1,749) and from £1,650 for nursing dementia care (respite from £1,856). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 90 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room are some of the Facilities & Services.
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside to verify any information. View our terms and conditions. Riverside has an Enhanced Service -what an Enhanced Service includes.