
The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)



The staff are amazing and so is the management and nothing is too much trouble for any of themDavid R(Son of Resident/Service User)



Located in Ware with river frontage onto the banks of the River Lea, Riverside Place provides round the clock residential, dementia and nursing care on a permanent basis, as well as compassionate end of life care.
Residents at the Hertfordshire care home can enjoy quality facilities including a café, cinema room and hair salon. Each bedroom is tastefully decorated with an en-suite bathroom, some first-floor bedrooms have their own balconies. Outside...
Care Provided by Riverside
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Riverside for full pricing details and T&Cs.
Contact Riverside to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Danielle Whittaker(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (85)
Parking
- On-site
Riverside Reviews (30)
Riverside has a Review Score of 7.9 (7.949) out of 10, based on 6 reviews in the last 2 years.
Over all time Riverside has 30 reviews.
The staff are amazing and make me feel at home. There could be some improvement on food options as it has gone downhill (due to staff injury).
Thanks very much for your great feedback on Riverside. We are delighted that you rate the overall standard of care and facilities as excellent and you think the staff are amazing. With regards to your comments about the food, our head chef was off work with a burn to his arm and we had a period of...
A very caring environment, with professional staff who work extremely hard and interact with the residents.
The nursery staff are exceptional and I am kept informed of my mother's condition as I visit regularly. I have no complaints and am happy with the care she is receiving.
Very helpful staff.
Very good relation between carers and residents.
Good wholesome meals.
All staff are friendly and willing to provide help and information regarding my mother-in-law. They contact myself or my brother-in-law of any issues with her health so keep us informed. Her current room is light and comfortable on the nursing unit.
The standard of food is excellent. Thank you.
I love joining in with the activities and fundraising days. There is always something to distract and entertain the residents.
I enjoy visiting Dad and feel comfortable enough to sit and chat with members of the care team and share a brew.
I find there is continuity in my dad's care and his needs are always met.
They ensure he is encouraged to wash and dress each day even though he just wants to remain in bed.
Staff liaise with family by phone when he is having a bad day and/or distressed and we can speak to him and calm him down.
My mum has complex dementia which in the past has caused other homes problems to the extent that they had her sectioned. TGH recommended the riverside and I met with a lady she assured me that they could meet her needs and they have a disappointed. My sister and I visit separately and regularly and both agree on these facts. As regards to the management/staff, I have met and chatted to all and I only dislike one. That's not bad.
Very impressed with the care my husband is getting at this care home also really happy with my husbands since moving to Riverside.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Riverside.
Accreditations
There are no accreditations posted yet for Riverside.
Meet the Team (1)

I have almost 20 years of experience in the health and social care sector, starting my career as a care assistant and working my way up to become a home manager. Along the way, I’ve gained many skills and qualifications, including completing my Level 5 diploma. I’ve been a home manager since 2017 and achieving this goal has been one of my proudest career highlights.
I chose to join Care UK because of its strong reputation for delivering quality care. It’s important to me to be part of an organisation that shares my values of compassion and empathy. For my role, understanding, patience and good listening skills are essential.
The best part of my day is knowing that we have supported residents with their day-to-day needs, ensuring that we provide good quality care and create a positive environment for everyone who lives at Riverside care home.
Providing a good quality service is the most important part of my role, and I’m proud to lead a team committed to making a real difference every day.
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