Stonedale Lodge Care Home

200 Stonedale Crescent, Croxteth, Liverpool L11 9DJ

Stonedale Lodge Care Home, Liverpool, Merseyside
Stonedale Lodge Care Home, Liverpool, Merseyside
Stonedale Lodge Care Home, Liverpool, Merseyside

Stonedale Lodge, in Liverpool, welcomes residential and nursing care needs, residential dementia and nursing dementia care, as well as specialising in the needs of adults with Parkinson’s. Professionals are experienced in respite, convalescence and palliative provision.

The home consists of six self-contained houses, all of which are designed to support unique care requirements, while being bright, spacious and versatile for home life and activities. There is a choice of lounges for socialising and quiet times.

Meals are carefully prepared to suit a balanced diet and personal preference, with hot and cold choices available and cultural taste respected.

There is a ‘Big 12’ calendar that sees a themed event each month, while there are many other activities and interests supported on an individual and group basis.

Group: Bupa Care Homes

Person in charge: Jacqui Farrington (General Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 180 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Languages Spoken by Staff (other than English): French, Polish, Tagalog

Single Rooms: 180

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Stonedale Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Stonedale Lodge Care Home has a Review Score of 8.2 (8.163)

The Review Score of 8.2 (maximum of 10) for Stonedale Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Stonedale Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Stonedale Lodge Care Home is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.306 Points relating to the number of positive Reviews for Stonedale Lodge Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 2 Reviews ÷ 36 Target = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stonedale Lodge Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stonedale Lodge Care Home

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Would like to say a big thank you to all the staff who cared for my elderly mother who sadly passed away yesterday. Brilliant facility and exceptionally high standards of care. My mum was given the very best of care and even though she was only there for a short space of time, both she and my family were made welcome. The staff ensured all her care needs were met and most of all she had her dignity right to the end.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Servicer Advisor at Stonedale Lodge Care Home responded to this review on 31 May 2017:

Condolences, Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Enormous welcome from staff, happy faces, very clean, modern cosy feel to the home, they welcomed my mum to bring along her personal things which were extremely important for mum to have her music around her, therefore she was able to bring her guitar and full sized organ to which she entertains everyone in the dining room. Her bedroom has a lovely outlook onto the gardens through her patio door. Meals are filling, staff are always there to help my mum with motivation. Since mum has been in Stonedale Lodge she has always looked well cared for, clean laundered clothes, very regular changing of bed linen. Stimulation for my mum was important, and I found they have a regular activity co-ordinator who gets all the residents involved and generates much smiles and entertainment. All in all, I can happily say that this care home has been a godsend to my mum and to our family.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Stonedale Lodge Care Home responded to this review on 20 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother-in-law was a resident at Townley wing for approximately 9 weeks.
During that time he was very well looked after.
He was always clean, freshly shaved and looked comfortable.
He enjoyed his food and considering his medical condition, seemed content.
The staff always made time to reply to any of our questions and were there to talk
to him and give any encouragement they could.
We have only the best regard for all the people we met.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Lydia Waller, Customer Service Administrator at Stonedale Lodge Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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