Stonedale Lodge Care Home

200 Stonedale Crescent, Croxteth, Liverpool L11 9DJ

Stonedale Lodge, in Liverpool, welcomes residential and nursing care needs, residential dementia and nursing dementia care, as well as specialising in the needs of adults with Parkinson’s. Professionals are experienced in respite, convalescence and palliative provision.

The home consists of six self-contained houses, all of which are designed to support unique care requirements, while being bright, spacious and versatile for home life and activities. There is a choice of lounges for socialising and quiet times.

Meals are carefully prepared to suit a balanced diet and personal preference, with hot and cold choices available and cultural taste respected.

There is a ‘Big 12’ calendar that sees a themed event each month, while there are many other activities and interests supported on an individual and group basis.

Group: Advinia Healthcare Ltd

Person in charge: Jacqui Farrington (General Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 180 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Languages Spoken by Staff (other than English): French, Polish, Tagalog

Single Rooms: 180

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Stonedale Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Stonedale Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Stonedale Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Stonedale Lodge Care Home is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) ) ÷ 45 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.306 Points relating to the number of positive Reviews for Stonedale Lodge Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 2 Reviews ÷ 36 Target = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Stonedale Lodge Care Home has a Review Score of 8.1 (8.106) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stonedale Lodge Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stonedale Lodge Care Home

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

On Thursday April 12th my friend and I visited a resident of Blundel House. From the outset we had a very positive feeling about this house. We found our friend looking well cared for, relaxed and comfortable. His face lit up when two carers came to get him up and ready to join the other residents in the lounge. We were impressed by the care shown to our friend and, as far as we could see, all the other residents. We were well looked after, we were even fed! We are 2 of 3 people who decided to move our friend from hospital to your home and are relieved to see him settled with you. We no longer have any concerns. Thank you all for making us so welcome.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Would like to say a big thank you to all the staff who cared for my elderly mother who sadly passed away yesterday. Brilliant facility and exceptionally high standards of care. My mum was given the very best of care and even though she was only there for a short space of time, both she and my family were made welcome. The staff ensured all her care needs were met and most of all she had her dignity right to the end.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Simone Berkeley, Customer Servicer Advisor at Stonedale Lodge Care Home responded to this review on 31 May 2017:

Condolences, Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Enormous welcome from staff, happy faces, very clean, modern cosy feel to the home, they welcomed my mum to bring along her personal things which were extremely important for mum to have her music around her, therefore she was able to bring her guitar and full sized organ to which she entertains everyone in the dining room. Her bedroom has a lovely outlook onto the gardens through her patio door. Meals are filling, staff are always there to help my mum with motivation. Since mum has been in Stonedale Lodge she has always looked well cared for, clean laundered clothes, very regular changing of bed linen. Stimulation for my mum was important, and I found they have a regular activity co-ordinator who gets all the residents involved and generates much smiles and entertainment. All in all, I can happily say that this care home has been a godsend to my mum and to our family.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Stonedale Lodge Care Home responded to this review on 20 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother-in-law was a resident at Townley wing for approximately 9 weeks.
During that time he was very well looked after.
He was always clean, freshly shaved and looked comfortable.
He enjoyed his food and considering his medical condition, seemed content.
The staff always made time to reply to any of our questions and were there to talk
to him and give any encouragement they could.
We have only the best regard for all the people we met.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Lydia Waller, Customer Service Administrator at Stonedale Lodge Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Submit a Review for Stonedale Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stonedale Lodge Care Home