Woolton Grange Care Home

High Street, Woolton, Liverpool L25 7TE
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9.4 42 Reviews
  • Woolton Grange Care Home, Liverpool
Woolton Grange offers a beautiful yet homely environment, ideal for long-term residential care, situated in picturesque surroundings and with award-winning gardens.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home.
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Care Provided by Woolton Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £999
  • Self-Funded Residential Dementia Care: from £999
  • RESPITE Self-Funded Residential Care: from £999
  • RESPITE Self-Funded Residential Dementia Care: from £999

We would be happy to discuss our fees with you. Please contact the home for further funding information.

These prices are only a guideline, please contact Woolton Grange Care Home to find out the exact price for your requirements.

Contact Woolton Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woolton Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Laura Madigan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)

Woolton Grange Care Home Reviews (42)

9.4

Woolton Grange Care Home has a Review Score of 9.4 (9.402) out of 10, based on 11 reviews in the last 2 years.
Over all time Woolton Grange Care Home has 42 reviews.

Overall Experience
  • 31
  • 8
  • 1
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Date Published
  • 42
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  • 11
  • 31
Reviewer Connection to Woolton Grange Care Home
  • 16
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
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Total of 42, showing 21-40
Review from Paula M (Stepdaughter of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepdad is well looked after at the care home. He is happy there. The staff are warm and friendly towards each other and the residents. We have recently attended a family meeting and we are very pleased that the management is now able to plan more activities for the residents, including trips out
and plans for a dementia garden and lots more.
Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review for Woolton Grange. It is lovely to hear that your stepdad is so well cared for. As you said in your review more activities are being planned for residents, including a dementia garden.

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Review from Mary E (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The hardest decision we, as a family, had to make was to place Mum into care, made so much harder by the fact covid was about and we couldn't see the care home or meet the staff, in person. Sadly, Mum's dementia progressed very rapidly and she became totally dependant on carers for all her needs and
the staff did not fail her. We could not have asked for better care. The manager and her amazing staff not only went over and above care expected in a residential home to make Mum comfortable, they also took care of us as a family. I cannot recommend them highly enough.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Woolton Grange Care Home

Thank you so much for your kind words, Mary. We really appreciate you taking the time to share your experience with us. We are glad that you are pleased with all the efforts put in by the team here at Woolton Grange. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Jessica E (Granddaughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan, unfortunately, declined quite rapidly in her dementia and she needed constant care.
Due to Covid, we couldn’t go in. However, the staff are outstanding and comforted my nan and brought us such comfort knowing how well she cared for.
Reply from Param Kaur, Marketing Executive at Woolton Grange Care Home

Thank you for your positive review. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.

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Review from Tania C (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had some medical problems (not Covid) during the lockdown and became too frail to care for himself. The hospital transferred him to The Grange, and I was apprehensive as we hadn't been able to look around and choose a care home for ourselves during this pandemic. It was a very worrying time.
I am pleased to say that he is very happy and receiving excellent care - he says it's like a Hotel. My daughters and I Facetime him daily, and he shows us around and tells us of all the wonderful food he is eating and how nice the staff are. I am looking forward to the day when the Virus nightmare is over, and I can go in and meet the staff in person and thank them.
Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for this thoughtful review, Tania. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Woolton Grange were to your standards.

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Review from Caroline R (Daughter-in-law of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law recently went into Woolton Grange, the staff and management really helped her settle into this new environment for her after being independent for a long time, due to her having been diagnosed with dementia and it was not safe for her to live alone anymore. The manager and staff team
have made her feel at home, at first. it was very upsetting for her and family, but the staff team have done a fantastic job, and she is now quite settled and getting good quality care. Thanks to all at Woolton Grange.
Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for your pleasant review, Caroline. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Woolton Grange. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from John R (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home with brilliant staff. My mum is very happy here. Every time we speak to her, she thinks she's in a hotel. A very good hotel with lovely staff. Just can't wait to see her again once this pandemic has gone.
Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you for your positive review, John. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide here at Woolton Grange.

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Review from Karen M (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived on the day of lockdown, 23rd March, she was so confused after spending a month in the hospital, but the care team at the care home were fab.
Although we have only seen her room it was cosy, and she liked the furniture.
Mum thinks that she is on holiday with lots of friends and lovely
staff who totally look after her. We have only seen her 3 times and those were socially distanced visits in the garden
The most important thing to us as a family is that Mum feels safe and cared for which she does. The care staff are wonderful, nothing is too much trouble and if we ring to see how Mum is you do feel like the person on the other end really does know your loved one. It's also good to see pictures and videos on Facebook playing bingo, doing crafts and singing. Mum always looks so happy. Spoke to her the other day and she said she had been watching the leaves falling from trees whilst in the conservatory, such beautiful surroundings in and outside. Thanks, Woolton Grange Care Home, which we highly recommend.
Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Woolton Grange. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from A K (Brother of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The main thing when choosing a home for your loved one; is the staff. Woolton Grange has fantastic staff, very caring and always very helpful. Remember, lush carpets and beautiful decor don't make a good care home, ( it's the staff).
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Review from J M (Relative of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the conservatory roof could do with mending, also should the hoist sling be left around the underneath of someone until that person is moved again, or removed straight away? I was visiting one day and 2 carers were sat while I could see a spill on the floor. Bananas and custard, the banana didn't
look too good. Everyone should be involved in activities. I witnessed someone falling in the lounge.
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Review from V H (Daughter-in-law of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Woolton Grange for the last 2-3 months after being unable to manage at home on her own any longer. The care staff have been wonderful, making her feel welcome and caring for her in an exceptional way.
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Review from Juliet T (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woolton Grange is a friendly well-run care home. The residents are cared for in a safe and happy environment and are treated with dignity and respect by all the staff who work hard in a friendly, kind and compassionate way. They are always courteous to relatives and are professional and polite in all
dealings. A big thank you.
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Review from Edna S (Wife of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, friendly staff and you can visit at any time. Food excellent, kitchen staff very caring. On the whole, couldn't fault it.
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Review from N M (Sister of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I can wholeheartedly recommend the personable staff, however, the care home is too outdated, has no facilities to take residents on trips to offer any type of stimulation.
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Review from M W (Friend of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This resident has worsening dementia. She is generally well cared for and in the circumstances of her dementia and advanced age doing well. The carers worked hard to get her walking again after an infection when walking again seemed unlikely. After 18 months residence, her physical health is better
than I could have hoped for. Despite the confusion, she is generally happy.
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Review from H J (Power of Attorney of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly pleasant staff who show the greatest respect to all residents.
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Review from Edna S (Wife of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from the cleaner upwards are all very caring and helpful. The food is excellent, always on time. I couldn't fault one member of staff.
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Review from Len F (Nephew of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is 100 years old and needs much attention. She is cared for by staff in a sensitive way and always looks presentable and well groomed.
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Review from Alun J (Power of Attorney of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woolton Grange is a very pleasant care home to visit and the residents always appear to be content and happy to reside in a well maintained and caring atmosphere.
The staff are excellent in their attitude towards the residents and visitors together with taking great pride and interest in the quality
of their work.
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Review from Lauren S (Granddaughter of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is well cared for in Woolten Grange care home. Staff are lovely, couldn't fault staff and carers.
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Review from Joanne S (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is well cared for. Rooms are great, staff and carers are always on hand. Management are lovely, can't fault them at all. Food is good, residents are always greatly entertained.
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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Woolton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.402 for Woolton Grange Care Home is calculated as follows: ( (79 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 127 Ratings = 4.402
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woolton Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Laura

Laura Madigan

Job Title: Registered Manager

Laura is the Registered Manager at Woolton Grange Care Home with 12 years of care experience. Her main interest and experience are in managing successful care homes, and housing elderly and fragile Residents, some of which have mental issues. Laura is committed to providing a high-quality service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woolton Grange Care Home to verify any information. View our terms and conditions. Woolton Grange Care Home has an Enhanced Service - more info.