Halcyon House has a Review Score of 9.8 (9.752) out of 10, based on 12 reviews in the last 2 years. Over all time Halcyon House has 22 reviews.
Review from Alan V (Son of Resident) published on 23 March 2021
Submitted via Website •
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Reply from Suzanne Brammer, Digital Marketing Officer at Halcyon House
Thank you for taking the time to leave a review Alan, we are very pleased that your mother was well cared for and received the dignity that she deserved. Our thoughts are with you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.752) out of 10 for Halcyon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Halcyon House is calculated as follows: ( (108 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Halcyon House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2018
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Job Title: Registered Manager
Joined: 2008
I have worked at Halcyon House for almost 13 years and I really enjoy providing care to make a difference in our residents' lives. The house is friendly, homely and caring and I do all I can to make everything the best for those who live here.
Job Title: Senior Registered Nurse
I joined Halcyon House over five years ago as a night nurse before stepping into my current role as Senior Registered Nurse. I love providing care to the residents it is the part I enjoy the most about my job. In my spare time I enjoy holidays with my family, walking and swimming.
Job Title: Kitchen Manager
Sharon has worked at Halcyon House for many years. She loves to create new healthy desserts for the residents to enjoy.
Job Title: Activities Coordinator
I started working at Halcyon House six years ago, it is such a happy and engaged house. My favourite thing about my job is making people smile and keeping everyone positive. In my spare time I enjoy music, singing and football.
Job Title: Handyman
I have worked at Abbeyfield for over 10 years. I really enjoy doing lots of jobs for the residents and helping them in any way I can. We all work really well together as a team and always do our best. In my own time I enjoy sports and DIY; I also hold an electrical qualification which comes in very handy.