Westcliffe Manor

21 Westcliffe Road, Southport PR8 2BL
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9.6 36 Reviews
  • Westcliffe Manor, Southport
Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.

Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Rigg (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Parking

  • Private car park for visitors at the front of the home plus, roadside parking is freely available.

Westcliffe Manor Reviews (36)

9.6

Westcliffe Manor has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years.
Over all time Westcliffe Manor has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westcliffe Manor
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Total of 36, showing 21-36
Review from M J (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father was showing signs of confusion and dizziness we called Westcliffe Manor for help. My father was well cared for and had a secure one-night stay where the staff were kind and helpful. The facilities were excellent, once we established his health issue he was allowed to go back home. Thank
you very much.
Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review, it is appreciated.
We were pleased to be able to assist you at short notice with your concerns for your father's welfare.

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Review from Christine R (Daughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westcliffe Manor provided my mum with a full range of excellent care. In March 2020, they gave her happy days full of good food and friendly dedicated staff. She was thrilled. The next time I saw her was when garden visits commenced much to our delight. It was plain to see her closeness and love for
her carer. The photograph I have of them together is one of my favourites. Colder weather meant the pod was used. Her health deteriorated in November. She was 99 and had cancer. The Westcliffe team then tended to her every need keeping her comfortable and providing outstanding medical care. In fact, my mum's doctor phoned me after a video call he'd had to say how impressed he was by the high standard of the tricky dressing the wonderful nurses were providing. Through the good times and the difficult times, the team manages to display best practices alongside genuine kindness and compassion. Inspired by the wonderful manager, they gave my mum their all and I love them for that.
Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to complete and send this lovely review. I have passed on your comments to the staff team. All the staff at the home pride themselves on going the extra mile for all their residents. I am very pleased that the team were able to give your Mother the support she deserved as well as yourself.

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Review from Martyn W (Son of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (now of 98 years) has been a resident of Westcliffe Manor for nearly 6 years and during this time her health has become increasingly fragile. Without exception, the care and nursing provided by the staff has been exemplary, in particular throughout the present pandemic.
Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to complete this questionnaire and leaving your positive comments. I have passed your feedback onto the staff team at Westcliffe Manor. The team strives to always maintain the highest standards.

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Review from A J (Husband of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every thing at this nursing home is, to say the least, very good. All the carers are very good and show a great commitment to their job. The manager gets very involved with the day to day jobs, and sets a very good example to all the staff.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate everything you said.

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Review from P J (Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy, I am very happy here. The staff treat me with respect and dignity. I am more than well fed. I can't imagine anywhere else better.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from J H (Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted to Westcliffe Manor in January after long hospital stays, resulting in a nervous breakdown. Came here for 2-week respite, now I am still here in May, not entirely due to lockdown but the care of the staff is superb. I don't think I can manage at home yet but with my lovely staff, I'm
happy for now.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from A N (Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering the trauma involved in leaving and selling one's own home followed perhaps by a spell in hospital it is important to find a care home/nursing home that is suitable for one's needs. Then there is the cost. Is there enough in one's banking account to pay the cost? There are many questions
that are a worry to many an elderly person as their life begins to draw towards its close and so I believe that this care home/nursing home is the right choice.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from Jean R (Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here in Westcliffe Manor. Staff treat me with respect and dignity. I feel safe.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from Mandy M (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were all welcomed into the wonderful caring environment at Westcliffe Manor. From the outset, we knew that Mum was cherished and nursed to the highest standard. She looked so well cared for and was so happy with her amazing team of carers. No matter when we came to Westcliffe we were made
welcome and the respect for the dignity of the guests was first-rate. There was always a real buzz of activity around the place. We couldn’t have found anywhere better for our Mum. Thank you, from all the family.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

This review puts a smile on our face, thank you for your kind words, we really appreciate it.

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Review from Debby R (Niece of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westcliffe Manor is a warm, friendly, well managed and caring environment for our relative to live, she is well cared for by professional committed staff, and is well led by the management team. Our relative is comfortable and happy, her room is lovely and well kept by housekeeping. Finding Westcliffe
Manor for our relative has meant she is comfortable with all her physical, emotional and medical needs are met, and we appreciate how much love and attention are given to our relative. Thank you!
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate it.

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Review from Rhoda D (Niece of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
May we first say that the manager at WCM has excellent leadership skills which enable her team to deliver the very best care, affection and professionalism to the vulnerable residents in their care.
The facilities at WCM are second to none and nothing is ever too much trouble.
From the excellent nursing
care our aunt receives to the highest standards of care, hygiene, meals etc, may we repeat ourselves of the "Highest Standards ".
We as a family would not hesitate in recommending WCM to anyone looking for a home from home setting for their loved ones.
In the terrifying situation, we find ourselves in at the moment, we cannot thank the manager and her team for the excellent care and affection they are giving our aunt.
We are forever in their debt.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

What an amazing review, thank you so much. We really appreciate your kind words during these difficult times.

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Review from Trish R (Niece of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful home with outstanding staff and extremely high standards of care. The staff are warm, caring and highly professional. No request is too small, and they take the trouble to find out about the people in their care, their particular preferences and needs. This has been especially welcome
now as know my aunt is safe and nurtured even though we cannot be with her.
The facilities are outstanding too: the house is beautifully maintained, and the rooms are light and airy. Catering is of a very high standard, more like a hotel than a care home.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you so much, we really appreciate your kind words.

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Review from R P (Sister-in-law of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are highly satisfied with Westcliffe Manor. Both my brother and sister-in-law are residents. From the manager down, all the staff have the needs of patients as top priority. The home is always welcoming, beautifully furnished and has excellent food. The care and devotion my sister-in-law, in particular,
has been given is more than excellent. She always seems happy there.
The manager, staff, quality of food and hygiene are above average.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank You for your kind words, it means the world us.

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Review from Katie P (Granddaughter of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very caring and respectful to both my grandparents and to us when we visited. Staff responded to requests appropriately. The environment was clean and well maintained. Preferences of the individual were considered and respected.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate your feedback.

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Review from Christine W (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was excellent. The needs were always catered for in a caring and dignified manner. He was happy in the environment and enjoyed the interaction with staff and other residents.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate your feedback.

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Review from Anthony R (Husband of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is bedbound and therefore does not partake in many of the activities. Nevertheless, with the aid of a wheelchair and a minibus with hydraulic lift and security fittings, she has been on a number of outings. My wife is fed by peg, we are therefore not able to comment on the dining experience.
Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your review, although your wife is bed bound it hasn't stopped her enjoying part of the activities and managing to go on our regular day trips. We pride ourselves on adapting to all our clients' needs and your wife especially loves her Lord Street shopping trips with the staff and frequently joins the rest of the residents for our sing along's with 'The Blue Bird's'. Thank You from all at Westcliffe Manor.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Westcliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Westcliffe Manor is calculated as follows: ( (79 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Westcliffe Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Susan

Susan Rigg

Job Title: Home Manager Joined: 2006

Sue is proud to say that she has been the Home Manager of Westcliffe Manor since it came into the Dovehaven family of care homes 15 years ago. A qualified nurse Sue leads a team who offer the very best of service and compassionate nursing care to her discerning clientele. Very well known locally in Birkdale, it is Sue who has ensured that she and her long serving team have built a home with an unrivalled reputation.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliffe Manor to verify any information. View our terms and conditions. Westcliffe Manor has an Enhanced Service - more info.