Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendationJulie P(Daughter of Resident/Service User)
the team manages to display best practices alongside genuine kindness and compassion. IChristine R(Daughter of Resident/Service User)
They clearly care about their residents a lot and it shows. Would highly recommendHeather J(Daughter of Resident/Service User)
Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendationJulie P(Daughter of Resident/Service User)
the team manages to display best practices alongside genuine kindness and compassion. IChristine R(Daughter of Resident/Service User)
They clearly care about their residents a lot and it shows. Would highly recommendHeather J(Daughter of Resident/Service User)
Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.
Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.
Please view the Dovehaven Facebook page for further insight into life at the home.
Please note that fees are starting from prices. The team at Westcliffe Manor will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.
Contact Westcliffe Manor to confirm what's included and get a personalised quote:
Westcliffe Manor has a Review Score of 9.3 (9.316) out of 10, based on 5 reviews in the last 2 years.
Over all time Westcliffe Manor has 37 reviews.
My mother has been a happy and safe resident at Westcliffe Manor for several years and I hope that a recent incident was just a blip. A person admitted on a very short stay, whom she had never seen before, wandered into her bedroom and woke her. I hope that Westcliffe Manor will consider refusing short-stay admissions to avoid any possible future upset for permanent residents.
Thank you for your comments and we always try to ensure the clients that are admitted are suitable to the home and as you can imagine it is disorientating for anyone on their first day of stay. We apologise for the distress caused to your Mother on this occasion
When my father was showing signs of confusion and dizziness we called Westcliffe Manor for help. My father was well cared for and had a secure one-night stay where the staff were kind and helpful. The facilities were excellent, once we established his health issue he was allowed to go back home. Thank you very much.
We were pleased to be able to assist you at short notice with your concerns for your father's welfare.
Westcliffe Manor provided my mum with a full range of excellent care. In March 2020, they gave her happy days full of good food and friendly dedicated staff. She was thrilled. The next time I saw her was when garden visits commenced much to our delight. It was plain to see her closeness and love for her carer. The photograph I have of them together is one of my favourites. Colder weather meant the pod was used. Her health deteriorated in November. She was 99 and had cancer. The Westcliffe team then tended to her every need keeping her comfortable and providing outstanding medical care. In fact, my mum's doctor phoned me after a video call he'd had to say how impressed he was by the high standard of the tricky dressing the wonderful nurses were providing. Through the good times and the difficult times, the team manages to display best practices alongside genuine kindness and compassion. Inspired by the wonderful manager, they gave my mum their all and I love them for that.
Thank you for taking the time to complete and send this lovely review. I have passed on your comments to the staff team. All the staff at the home pride themselves on going the extra mile for all their residents. I am very pleased that the team were able to give your Mother the support she deserved as well as yourself.
My mother (now of 98 years) has been a resident of Westcliffe Manor for nearly 6 years and during this time her health has become increasingly fragile. Without exception, the care and nursing provided by the staff has been exemplary, in particular throughout the present pandemic.
Thank you for taking the time to complete this questionnaire and leaving your positive comments. I have passed your feedback onto the staff team at Westcliffe Manor. The team strives to always maintain the highest standards.
Every thing at this nursing home is, to say the least, very good. All the carers are very good and show a great commitment to their job. The manager gets very involved with the day to day jobs, and sets a very good example to all the staff.
Thank you for your kind words, we really appreciate everything you said.
I am very happy, I am very happy here. The staff treat me with respect and dignity. I am more than well fed. I can't imagine anywhere else better.
Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.
I was admitted to Westcliffe Manor in January after long hospital stays, resulting in a nervous breakdown. Came here for 2-week respite, now I am still here in May, not entirely due to lockdown but the care of the staff is superb. I don't think I can manage at home yet but with my lovely staff, I'm happy for now.
Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.
Considering the trauma involved in leaving and selling one's own home followed perhaps by a spell in hospital it is important to find a care home/nursing home that is suitable for one's needs. Then there is the cost. Is there enough in one's banking account to pay the cost? There are many questions that are a worry to many an elderly person as their life begins to draw towards its close and so I believe that this care home/nursing home is the right choice.
Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.
I am very happy here in Westcliffe Manor. Staff treat me with respect and dignity. I feel safe.
Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.
Our family were all welcomed into the wonderful caring environment at Westcliffe Manor. From the outset, we knew that Mum was cherished and nursed to the highest standard. She looked so well cared for and was so happy with her amazing team of carers. No matter when we came to Westcliffe we were made welcome and the respect for the dignity of the guests was first-rate. There was always a real buzz of activity around the place. We couldn’t have found anywhere better for our Mum. Thank you, from all the family.
This review puts a smile on our face, thank you for your kind words, we really appreciate it.
Westcliffe Manor is a warm, friendly, well managed and caring environment for our relative to live, she is well cared for by professional committed staff, and is well led by the management team. Our relative is comfortable and happy, her room is lovely and well kept by housekeeping. Finding Westcliffe Manor for our relative has meant she is comfortable with all her physical, emotional and medical needs are met, and we appreciate how much love and attention are given to our relative. Thank you!
Thank you for your kind words, we really appreciate it.
We are forever in their debt.
What an amazing review, thank you so much. We really appreciate your kind words during these difficult times.
The facilities are outstanding too: the house is beautifully maintained, and the rooms are light and airy. Catering is of a very high standard, more like a hotel than a care home.
Thank you so much, we really appreciate your kind words.
The manager, staff, quality of food and hygiene are above average.
Thank You for your kind words, it means the world us.
Staff were very caring and respectful to both my grandparents and to us when we visited. Staff responded to requests appropriately. The environment was clean and well maintained. Preferences of the individual were considered and respected.
Thank you for your kind words, we really appreciate your feedback.
The care my father received was excellent. The needs were always catered for in a caring and dignified manner. He was happy in the environment and enjoyed the interaction with staff and other residents.
Thank you for your kind words, we really appreciate your feedback.
My wife is bedbound and therefore does not partake in many of the activities. Nevertheless, with the aid of a wheelchair and a minibus with hydraulic lift and security fittings, she has been on a number of outings. My wife is fed by peg, we are therefore not able to comment on the dining experience.
Thank you for your review, although your wife is bed bound it hasn't stopped her enjoying part of the activities and managing to go on our regular day trips. We pride ourselves on adapting to all our clients' needs and your wife especially loves her Lord Street shopping trips with the staff and...
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Sue Rigg has been leading Westcliffe Manor for 14 years, building a reputation for excellence that remains as high as ever. She's rightly proud of her caring, compassionate team who, without exception, always go 'the extra mile' for residents' comfort and wellbeing.
"What sets Westcliffe Manor apart is our attention to detail and genuine commitment to providing a lifestyle our residents truly deserve. Whether it's our à la carte dining or our wellbeing therapist, we believe no request is too small and no standard too high when caring for the people who trust us with their wellbeing."
Sue ensures that exceptional care is delivered by an exceptional team, maintaining the premium standards that families have come to expect over 14 years.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliffe Manor to verify any information. View our terms and conditions. Westcliffe Manor has an Enhanced Service -more info.