Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendationJulie P(Daughter of Resident/Service User)
the team manages to display best practices alongside genuine kindness and compassion. IChristine R(Daughter of Resident/Service User)
They clearly care about their residents a lot and it shows. Would highly recommendHeather J(Daughter of Resident/Service User)
Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendationJulie P(Daughter of Resident/Service User)
the team manages to display best practices alongside genuine kindness and compassion. IChristine R(Daughter of Resident/Service User)
They clearly care about their residents a lot and it shows. Would highly recommendHeather J(Daughter of Resident/Service User)
Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.
Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.
Please view the Dovehaven Facebook page for further insight into life at the home.
Please note that fees are starting from prices. The team at Westcliffe Manor will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.
Contact Westcliffe Manor to confirm what's included and get a personalised quote:
Westcliffe Manor has a Review Score of 9.3 (9.316) out of 10, based on 5 reviews in the last 2 years.
Over all time Westcliffe Manor has 37 reviews.
Very calming when I visit. Staff are lovely and always very helpful. Look after my well-being as well as giving Neville the best of everything.
Thank you for your kind words and 5* review. It's really appreciated.
there was a lovely atmosphere and they were making use of the lovely sunny day, it was so lovely to see. I just thought I would send a review as Sue the Manager Stuart and all the lovely staff deserve the praise for all they do.
Thank you for taking the time to write this review. The weather certainly makes all the difference and gives the residents time to be able to go outside and enjoy the garden. I have passed your positive comments onto Sue and her team.
Activities not really applicable for my aunt.
Thank you for such a lovely review. We're so pleased to hear your aunt is well looked after and that our team makes such a positive difference for you both.
My first impression was that this nursing home was beautifully maintained and cleaned. Every member of staff was friendly, helpful and keen to meet all of my father's requirements. The communication with the manager (who has been at the home for 20 years), deputy, nursing and catering staff has all happened seamlessly between myself and at least four other family members. Staff have facilitated friendships with other residents and provided the stimulation, food and medical care which my dad has required since leaving his bungalow. He is happy and comfortable.
Thank you so much for your lovely review. We are thrilled that our team at Westcliffe are meeting your father's requirements and maintaining a friendship with him and other residents. Hearing that the communication between our home manager, deputy and care staff is seamless between yourself and other family members is amazing!
It is a pleasure to review Westcliffe Manor, my father lived in Westcliffe for over 16 months, and the care provided was exceptional, particularly as he sadly moved into end-of-life care during the last 6 weeks of his life, I can easily say he was provided with exemplary care in the last days of his life. I'd recommend Westcliffe to anyone. Thanks to all the staff!
Thank you for taking the time to share your feedback about Westcliffe Manor. We are truly honoured to have been able to care for your father during this important time. Your kind words about our care, staff and facilities mean a great deal to the entire team. Thank you for your review and recommendation.
Well done to all staff at Westcliffe Manor, keep up the brilliant work.
We thank you very much for your kind words and 5* review, the manager and her team will very much appreciate it. Kind regards
Mum has settled in well at Westclffe Manor after moving from a previous home. I visit regularly and it is lovely to see the residents treated very well and with dignity. It's nice Mum's clothes have been carefully selected and coordinated and little touches like jewellery and earrings added, it makes me happy to know Mum is looking her best. Special touches like napkins at meal times and a glass of wine if wanted to add the feeling of 'home'. The resident's lounge is airy and spacious but warm and comfortable. Mum's room is pleasant. The staff do a great job and are efficient, friendly and kind and respect their residents.
Thank you very much for your review of Westcliffe Manor. The team work so hard to ensure that residents have all they need with all the comforts of home. The team at Westcliffe Manor provide care of the highest standard and we are rightly proud of them. Kind regards.
Would highly recommend
Thank you very much for your review and comments regarding Westcliffe Manor. Your recommendation is greatly appreciated. Kind regards
A happy experience living at Westcliffe Manor. All staff are very kind and helpful. The food is very good and lovely to see chefs mixing regularly with the residents. We both enjoy the quizzes, one staff member in particular is a born entertainer.
Thank you very much for taking the time and trouble to review Westcliffe Manor. Your comments and ratings are appreciated. Kind regards
My mum has spent the last two years of her life being cared for by the amazing staff at Westcliffe Manor. When she was first admitted in August 2021 aged 95 after 6 weeks in Hospital I thought she was going there to die she was so poorly. I am confident that because of the exemplary care provided by all the staff at Westcliffe Mum lived for another 2 years: safe, comfortable and sensitively cared for. They have been hugely supportive to both my mum and to me during a challenging time. This, to me, is what a nursing home should be like.
Thank you very much for your wonderful review of Westcliffe Manor and apologise for the delay in replying. We do appreciate your comments and are sure that they will give 'peace of mind' to others who are searching for a nursing home for a loved one. Kind regards
Our mum spent the last 11 months of her life at Westcliffe Manor. She was made to feel safe and cared for by the truly dedicated team. The staff were always friendly and approachable and the atmosphere in the home was lovely. Please keep up the good work so other families can know their parents can receive the care and dignity that they deserve. On behalf of our family, we want to thank the manager and all of her staff for their care and compassion. Westcliffe Manor is a shining example of how all our care/nursing homes should be run.
Thank you for taking the time to write this amazing review. The team at the home take pride in going the extra mile for all residents in their care, especially with regard to end-of-life care. I have passed your comment on to the home manager.
This is a beautiful care home with dedicated staff and wonderful facilities.
Thank you for writing this review. I have passed your positive comments on to the home manager and her team. The staff do take pride in their work and always go the extra mile. I am pleased that your mother's care and time in the home were a positive experience for everyone concerned. Thank you once again.
Mr father-in-law received excellent service whilst living in Westcliffe Manor. The care and support provided were first class, they nursed him back to health following a very nasty infection, showed empathy towards him at all times and were incredibly patient! Sadly my father-in-law passed away unexpectedly towards the end of his stay and the support from the staff to the wider family continued. I would fully recommend this home, it gave the family massive comfort knowing that our dad was in very safe and caring hands. Thank you, Westcliffe management and team.
Thank you for taking the time to write this review. I have passed your positive comments to the staff team. I would like to offer our condolences for your father's passing but am pleased that the staff team supported you and your wider family through this very difficult time.
My mum is in Westcliffe and I am very happy that the staff are very good to my mum. The staff do not change a lot at all which brings a lot of continuity. Covid has been a big problem but there is a pod you can visit if you can’t go in. There are a few activities and my only negative would be is that they need more, but well done to the staff for all their efforts. Hopefully now with restrictions lifting, we can go back to visiting without appointments. Look forward to seeing my mum more regularly.
I will pass on your positive comments to both the manager and the staff.
I would recommend Westcliffe Manor without hesitation, it is a place of excellence.
Thank you for taking the time to write this 5* review it is much appreciated. The staff and manager pride themselves on going the extra mile for all the residents within the home and it is always nice for this to be noticed and commented upon. I have passed your comments onto the home's team.
My husband was in the home for three weeks for end of life care. He couldn't have been better looked after. The staff are really caring and at the end, they made such a sad occasion a lot easier.
Thank you for your positive comments. Although this was obviously a sad occasion, I am pleased that the staff made this very difficult time easier for you and your family. I have passed your feedback to the staff team and Home Manager.
The staff are very caring. I am elderly and they take that into consideration and give me time!
Thank you for taking the time to write this 5-star review. I am pleased to hear that the team at Westcliffe Manor go out of their way to ensure you are comfortable and treated with dignity and respect. I will pass on your comments to the team at the home.
Mum is 89, she had to move from her previous home due to circumstances outside our control. My sister and I had Westcliffe Manor recommended to us for what we hope will be Mum's permanent home. I have nothing but praise for the effort, care and consideration given to Mum and my sister and I during Mum's move and subsequent settling in. Westcliffe Manor is like a 5-star hotel, with great care, kindness, friendliness and compassion out of what was a difficult situation. A positive arose, and that is Mum has the most beautiful home surrounded by the love and care that my sister and I could only wish for her. The best. Thank you.
Thank you for your 5* review, I have passed over your positive comments to the staff team at the home. They always pride themselves at the home at giving 110% and going that extra mile for all their residents within the home. Thank you once again for taking the time to write this review
Mum became a resident of Westcliffe Manor a few months ago, having transferred from a previous nursing home. Management and the entire staff team welcomed mum with open caring arms. We were so grateful they prioritised mum's needs above all else, actively listening to both mum and us (sister and I). Mum appears well and settled overall. The staff are very attentive and the cleanliness of the home is testimony to the high standards at Westcliffe Manor.
Thank you for taking the time to take to write this very positive review. The team at the home along with the Manager believe in going the extra mile for all their residents. I will pass on your 5* review comments to them. Thank you once again.
When it became obvious that my Mum required respite, following several hospital stays, Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendation as I believe they saved my Mum’s life and my sanity. Although this year has been extremely difficult, both because of the realisation that it wasn’t possible for Mum to return home, together with the virus situation and the inability to visit, I’m so grateful the home has kept my Mum safe and that’s been down to the wonderful manager and her devoted staff. If you’re looking for somewhere to care for your loved one, both my Mum and I, couldn’t recommend Westcliffe Manor highly enough. This home is more like a hotel, it’s also spotless. The staff are wonderful and so dedicated to the residents. Nothing is too much trouble. Everyone goes out of their way to do anything you ask and the staff genuinely seem happy to be working there. It’s a wonderful place.
Thank you for taking the time to write this review. The Manager is very proud of her standards and that of the whole team within Westcliffe Manor. I have passed your positive comments onto the staff team, as it is always nice for them to hear that their hard work and dedication has been noticed.
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Sue Rigg has been leading Westcliffe Manor for 14 years, building a reputation for excellence that remains as high as ever. She's rightly proud of her caring, compassionate team who, without exception, always go 'the extra mile' for residents' comfort and wellbeing.
"What sets Westcliffe Manor apart is our attention to detail and genuine commitment to providing a lifestyle our residents truly deserve. Whether it's our à la carte dining or our wellbeing therapist, we believe no request is too small and no standard too high when caring for the people who trust us with their wellbeing."
Sue ensures that exceptional care is delivered by an exceptional team, maintaining the premium standards that families have come to expect over 14 years.
Older Person Care, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 30 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliffe Manor to verify any information. View our terms and conditions. Westcliffe Manor has an Enhanced Service -more info.