Ash Croft House, Liverpool, Merseyside
Ash Croft House, Liverpool, Merseyside
Ash Croft House, Liverpool, Merseyside

Ash Croft is a home in the true sense of the word; warm, comfortable and welcoming. Situated in the heart of Formby the home is tastefully decorated, boasting many original features to help keep the period theme of the property. The bedrooms are a reflection of the people who stay in them and you could be forgiven for thinking you were visiting their bedrooms in their own home. The communal areas of the home allow residents to relax with others and join in various activities where dedicated staff are on hand to assist with the individual resident’s needs.

Professionals believe that everyone has their own story to tell and therefore make it their business to get to know about the people they care for by spending time getting to know each individual, what interests them and talk about the things they have achieved in their lives, the good old days!

Group: Cedars Care Group

Person in charge: Selena Welch (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 27

Shared Rooms: 2

Rooms with ensuite WC: 10

Weekly Charges Guide: Nursing Care Single £650 – £1000 , Nursing Care Shared (per person) £650 – £1000 (These prices are only a guideline, please contact Ash Croft House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ash Croft House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Ash Croft House has a Review Score of 8.8 (8.819)

The Review Score of 8.8 (maximum of 10) for Ash Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ash Croft House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.424 for Ash Croft House is calculated as follows: ( (31 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 59 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.395 Points relating to the number of positive Reviews for Ash Croft House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.2 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Croft House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Croft House

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Son of Resident/Service User
    1

Ash Croft House was everything we could have hoped for with regards to end of life care for our father. From the outset, the staff treated my father with respect and dignity and were very supportive of family members. A well run caring environment with fantastic staff.

How likely would you be to recommend Ash Croft House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sian Kennell, Office Manager at Ash Croft House responded to this review on 14 Dec 2017:

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

The house is undergoing renovations when finished it will be greatly improved. The staff are very helpful and understanding. I have had lunch on three occasions quite pleased with the standard.

How likely would you be to recommend Ash Croft House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sian Kennell, Office Manager / PA to Directors at Ash Croft House responded to this review on 30 Nov 2017:

Thank you for taking the time to review your experience of Ash Croft House and we greatly appreciate your kind words.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

I and my siblings found Ash Croft House very friendly, homely and with a warm atmosphere.

How likely would you be to recommend Ash Croft House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sian Kennell, PA to Directors / Office Manager at Ash Croft House responded to this review on 20 Nov 2017:

Thank you for taking the time to review your experience of Ash Croft House. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Ash Croft House is two large houses combined. It takes a little while to get used to the layout, but the furnishings and decoration are to a high standard. There has been a period of transition when the long-time manager moved on to pastures new, and, when the replacement was eventually found, she did not settle, and a period of high staff turnover ensued, which was disturbing. A settled and familiar staff is essential for residents who may be confused/demented. Each person is unique and often requires a unique approach to furnishing their needs. A new manager has been installed and the staff situation has likewise settled, and the 'atmosphere' has improved greatly. Whoever has been responsible for recruiting the staff has done a remarkable job of selecting a group of people who are, without exception, respectful, warm, caring, and very professional. They deal with the residents and visitors/relatives in a calm and reassuring manner. I cannot praise them highly enough.

How likely would you be to recommend Ash Croft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sian Kennell, Office Manager / PA to Directors at Ash Croft House responded to this review on 20 Nov 2017:

Thank you for taking the time to review your experience of Ash Croft House. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

My mother was so ill and after a long stay in hospital was in need of 21 day assessment. The care home she was given by the social worker was disgusting and made me cry the thought of leaving her there. However the social worker asked me to view Ash Croft House. My first impression as soon as I walked in was "This is it". The manager was warm, friendly and gave me lots of information, practical and reassuring. My mum is so happy and the best she has looked health wise in 12 months. All the staff are respectful friendly and caring. I have already recommended this provider to a friend.

How likely would you be to recommend Ash Croft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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