Daleside Nursing Home

136/138 Bebington Road, Rock Ferry, Birkenhead CH42 4QB

Group: Kate Armstrong-Shone

Person in charge: Sandra Edge (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Single Rooms: 29

Shared Rooms: 7

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Daleside Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 Daleside Nursing Home has a Review Score of 7.4 (7.418)

The Review Score of 7.4 (maximum of 10) for Daleside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Daleside Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.935 for Daleside Nursing Home is calculated as follows: ( (16 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 46 Ratings = 3.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.483 Points relating to the number of positive Reviews for Daleside Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.6 Target = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Daleside Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Daleside Nursing Home

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My Mum stayed at Daleside from January - July 2017 age 96. Before this, she was in her own home with a package of care with 3 daily visits. The previous December Mum was admitted to the local hospital on 3 occasions before it was decided by her Doctor/Social Workers that 24-hour care was needed.
Mum was moved to Daleside in January of this year.
It was a very hard transition for Mum and myself to make, knowing that this was the only way we could ensure that she would be cared for 24 hours a day.
Staff at Daleside were very nice, kind and helpful. Mum was always treated with the greatest respect. My husband and I spent days and weeks with Mum, and when we couldn't be there I rang 5/6 times a week to talk to either the Sister in charge or staff in the main office. Nothing was too much trouble and I always received the truth, even though it was not what I wanted to hear.
I have the greatest respect for everyone who works there. Thank you all. My Mum passed away on 27 July 2017.

How likely would you be to recommend Daleside Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My aunt has been a resident at Daleside for a number of years. Throughout her time she has received in my opinion the best possible care, she has many medical problems all at which are seen to at the highest standard. when visiting, we are always offered a cup of tea and ensure we are comfortable along with my aunt. Staff strive to accommodate my aunt's needs whilst maintaining her dignity, she is always given the utmost respect. She is always presentable and often we arrive to see staff sat with her painting her nails or singing along to musicals with her - her favourite past time. Daleside has a warm caring atmosphere and nothing is too much trouble everything we ask for my aunt's needs are met. the staff are welcoming and friendly.

How likely would you be to recommend Daleside Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

For 2 weeks prior to her death in October 2016, my mother was a permanent resident of Daleside Nursing Home. Visiting Daleside on an almost daily basis, I would rate this home as being; at best satisfactory and at worst, very poor.

How likely would you be to recommend Daleside Nursing Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

A professional and caring team who provide outstanding support to those who find themselves, like us, needing an intermediate facility between hospital and returning home. We were met by a highly experienced and knowledgeable team, whom then delivered against a tough care plan and so much more. The careers are friendly, gentle and nothing was too much trouble. The O/T and physiotherapist team were exemplary and they went above and beyond our expectations at times. The home is clean and welcoming, it is running smoothly by a fantastic management team and provides home cooked meals. Would highly recommend this care facility. We had a very positive experience and Mum was very well cared for and now home.

How likely would you be to recommend Daleside Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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