What types of Care is Daleside Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Daleside Nursing Home have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Daleside Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Daleside Nursing Home to the centre of Birkenhead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Daleside Nursing Home, 136/138 Bebington Road, Rock Ferry, Birkenhead, Merseyside CH42 4QB

Review from Graeme L (Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

Since my wife and my partner both passed away, I had got used to looking after myself, but after a long stay in hospita,l I was placed in the home and while it has been a shock being looked after, I have to say it's been a pleasant one. All the staff are very helpful and very considerate to my needs,

nothing is too much trouble for them. It has taken me a while to get used to being looked after.

Reply from Alison Foreman, Commercial Director at Daleside Nursing Home

Thank you very much for your review of Daleside Care Home. It is wonderful to hear about the experience of living in the care home from a resident perspective. Your opinion and comments are so valuable for potential residents and their families, so thank you for taking the time and trouble to write the review for us. We are all so glad to hear that you are settled. Kind regards

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Review from Jan S (Daughter-in-law of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

My father-in-law has only been resident at Daleside since June 2025 but I have been very impressed by the cleanliness and how caring the staff are. There is a wam and friendly atmosphere at Daleside and nothing is too much trouble for the staff if you need any questions answering. I am very impressed

with my father-in-law's room which meets his needs and I know he is being well cared for. The manager is extremely helpful.

Reply from Alison Foreman, Commercial Director at Daleside Nursing Home

Thank you for taking the time and trouble to review Daleside Care Home. Your kind comments and ratings will be very much appreciated by the team, all of whom work so hard to ensure that residents and the home are both well cared for. Kind regards

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Review from Christopher G (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very professional and accommodating. Nothing's too much trouble for them, my father is well looked after and kept well fed and clean and seems very happy, which is all I could ask for.

Reply from Alison Foreman, Commercial Director at Daleside Nursing Home

Thank you s much for your review and comments, we do appreciate your feedback. Kind regards

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Review from Ann C (Resident) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report

Overall Experience

I enjoy being a resident at Daleside because the staff are very caring and treat me like their friends and take time to chat to me. The other residents are very nice + friendly and a few of the residents often come and chat to me. The food is great + they always serve me things I like, the chef knows

I hate mash and never gives me it. My room is always cleaned to a high standard every day.

Reply from Alison Foreman, Commercial Director at Daleside Nursing Home

Thank you so much for your review. To have such positive feedback from a resident, is very much appreciated. Kind regards

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Review from Lesley C (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum has recently moved into Daleside. I must say that the care she receives is 2nd to none! The staff are dedicated, caring, loving and a credit to their profession. I am more than happy leaving my mum in their care. It gives me peace of mind knowing that she is in a safe and caring environment.

Reply from Alison Foreman, Commercial Director at Daleside Nursing Home

Thank you very much for your review and ratings. To know that you have 'peace of mind' is a real accolade for the care and attention provided by the team at the home. Kind regards

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Review from C O (Granddaughter of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

I do not have a good word to say about this place, me and my family have been living a nightmare. He was always left wet and dirty. Member of staff was drinking alcohol in his room. He had 24 hour staff with him and was left black and blue. Also he had a black eye and they said it was on his glasses

where he slept. We were made to feel very uncomfortable by staff members for questioning the marks and bruises and his care. His medication was missed for 15 days and they were saying to us he was too aggressive. I have so many concerns for the other residents that have no family as it's sad to see. Luckily enough my grandad is no longer here and management didn't apologise for what we had been through, just said what time is he going and are you taking him. I'd hate for anyone else to go through what we went through for all the months. I did his washing, personal care, his bedding, which was left filthy daily and his food.

Reply from Davey Taverner, Digital Marketing Manager at Daleside Nursing Home

Good Afternoon, we appreciate you taking the time to review Daleside. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Daleside, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0151 644 6773 to discuss any of the issues you may have had. We Care Group has already implemented a robust corrective action plan, focusing on many areas including strengthening governance and leadership processes within the home to ensure that all staff are fully supported and that policies are consistently followed; Improving communication between staff, residents, and their families to ensure transparency and timely updates on care matters; increasing staffing levels to ensure that all shifts are fully covered, providing residents with the highest level of care and attention at all times.

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Review from Roger P (Son of Resident) published on 5 December 2023 Submitted via Postal Card • Report

Overall Experience

Mum has been in Daleside since July 2022. In that time she has been well looked after by Daleside's very caring and professional staff. Mum is a very specific case with individual care needs which Daleside have done everything possible to meet, including consulting with the family whenever necessary.

Mum enjoys her extended Daleside family and staff/management who look after her.

Reply from Lynn Billingham, Business Development Manager at Daleside Nursing Home

Thank you for your lovely review. It is wonderful to hear how well looked after your mum is by all the team at Daleside. I will share your kind comments with all the team.

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Review from A M (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Daleside for approximately six months from January 2023 until she passed away there in July 2023. I visited my mother many times whilst she was living there. The staff were always friendly and welcoming. My mother was cared for very well with personal attention and gentleness.

The home was always clean and comfortable and there were many activities and entertainments for the residents. Although my mother was suffering from advanced dementia, during her stay she was contented, warm and comfortable in her last months.

Reply from Lynn Billingham, Business Development Manager at Daleside Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for, contented and comfortable your mum was during her time in the home. I will share your kind comments with all the team.

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Review from George J (Brother of Resident) published on 30 June 2022 Submitted via Postal Card • Report

Overall Experience

I was reluctant at first, knowing my brother was against going into any care home and has previous trouble before in one care home, but as the length of his stay has increased I have noticed a vast improvement in his health and wellbeing. He has become more accepting of his situation and therefore hopefully

easier to nurse. The staff are all very helpful and attentive to not only my brother but also the needs of visitors.

Reply from lynn Billingham, Business Development Manager at Daleside Nursing Home

Thank you for taking the time to write a review. It is lovely to hear how well your brother has settled into the home and how his health and well-being have improved! I will share your kind comments with all the team.

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Review from Linda W (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report

Overall Experience

Dad settled in really well, thanks to the brilliant, caring staff. He's a quiet man, but they encouraged him to join other residents in the lounge and dining room. They took him to the barbers which he loved. He had a lovely ensuite room. The meals were good and nutritional. Standards are high and the

home is welcoming. I'm so glad Dad had this opportunity and my thanks to the management and staff for making this respite a relaxing experience.

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Review from Neil H (Son of Resident) published on 13 December 2021 Submitted via Website • Report

Overall Experience

After a very difficult experience at a previous care home, my mum was moved to Daleside after we read the latest CQC report but the family were still very anxious due to earlier care issues. Mum was extremely ill but the compassion and care shown by the staff were excellent…so much so that my dad was

insistent on revisiting the home the day after Mum's passing so that he could thank the staff personally. There was a slight issue with paperwork from the hospital when Mum was transferred, but the home reorganised themselves to ensure Mum could be accommodated.
Myself, sister, dad and grandchildren spent many hours with Mum and there was always a friendly face offering support not only to Mum but also to ourselves… tea, biscuits and blankets. It’s the little things that make a difference.
Whilst the UK Care system is broken, you can still find homes such as Daleside, who through good management and excellent people, can help your loved ones in their times of need.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Daleside Nursing Home

Dear Neil, thank you for your kind review; we are happy to pass along your comments to the team here at Daleside Nursing Home! We always strive to provide top-quality care to every resident and are pleased to hear that your mum enjoyed her experience here at Daleside Nursing Home.

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Review from Sarah E (Next of Kin) published on 17 November 2021 Submitted via Website • Report

Overall Experience

I can't fault Daleside they looked after my dad right up until he passed away in May and they were amazing. The staff are amazing, I had never been to a care home until my dad went there and they've been so helpful throughout I can't fault them. I can't thank them enough for all the help they gave me.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Daleside Nursing Home

Hi there, it warms our hearts to read your review. We are glad we were able to look after and care for your dad.
Thank you for your kind review!

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Review from Brian (Son of Resident) published on 24 July 2018 Submitted via Website • Report

Overall Experience

After a whirlwind of events my father was admitted to Daleisde for a period of rehabilitation, given the press regarding nursing homes I was apprehensive, however, I met my father at the nursing home on the day of his admission we where treated with respect and made to feel very welcome from the beginning

of his stay right through till he returned home. The staff where friendly and approachable, always willing to assist both myself and my father, he stated that he was happy and was having a good break whilst getting back on his feet. The food was very good he was given a choice each day and even made something that wasn't on the menu as that's what he fancied, everyone couldn't accommodate us enough, the staff work very hard to make patients as comfortable as possible.

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Review from Trish A (Daughter of Resident) published on 30 March 2018 Submitted via Website • Report

Overall Experience

My mum was transferred here while waiting to be assessed. The first night she fell out of bed, nothing was put in place to prevent this although they were told that mum tries to get out of bed. The following day a mattress was put on the floor next to the bed. The first few weeks seemed ok. But it

went downhill quickly, the staff were there just to tick boxes, that is what we picked up on. She has lost her sight and we asked that when staff did anything with her that they say to her what they were doing. But once when visiting I saw a carer go up and put her arm out to help mum get into a wheelchair, not once did she say anything. So I asked again that they would say what they were doing and then she would not be so agitated. We understood that there are other residents to care for but if they could shout and let her know they knew she was looking for help. In fact, all that she wanted to know was there was help available. She is in a new place and is treated as a person.

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Review from Michael I (Son of Resident) published on 8 February 2018 Submitted via Website • Report

Overall Experience

I can't thank the staff at Daleside Nursing Home enough for the care and patience they had for my Dad during his residency. We were met with a friendly and hospital attitude by everyone and considering the pressure these people are under on a day to day basis they deserve whole lot more credit and respect

then they are sometimes given. I can wholeheartedly recommend Daleside to anyone. My Dad was given excellent service and is now at home recovering well.

Thanks

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Review from Judi C (Daughter of Resident) published on 13 September 2017 Submitted via Website • Report

Overall Experience

My Mum stayed at Daleside from January - July 2017 age 96. Before this, she was in her own home with a package of care with 3 daily visits. The previous December Mum was admitted to the local hospital on 3 occasions before it was decided by her Doctor/Social Workers that 24-hour care was needed.
Mum

was moved to Daleside in January of this year.
It was a very hard transition for Mum and myself to make, knowing that this was the only way we could ensure that she would be cared for 24 hours a day.
Staff at Daleside were very nice, kind and helpful. Mum was always treated with the greatest respect. My husband and I spent days and weeks with Mum, and when we couldn't be there I rang 5/6 times a week to talk to either the Sister in charge or staff in the main office. Nothing was too much trouble and I always received the truth, even though it was not what I wanted to hear.
I have the greatest respect for everyone who works there. Thank you all. My Mum passed away on 27 July 2017.

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Review from Shelia C (Niece of Resident) published on 12 September 2017 Submitted via Website • Report

Overall Experience

My aunt has been a resident at Daleside for a number of years. Throughout her time she has received in my opinion the best possible care, she has many medical problems all at which are seen to at the highest standard. when visiting, we are always offered a cup of tea and ensure we are comfortable along

with my aunt. Staff strive to accommodate my aunt's needs whilst maintaining her dignity, she is always given the utmost respect. She is always presentable and often we arrive to see staff sat with her painting her nails or singing along to musicals with her - her favourite past time. Daleside has a warm caring atmosphere and nothing is too much trouble everything we ask for my aunt's needs are met. the staff are welcoming and friendly.

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Review from Robert S (Son of Resident) published on 21 March 2017 Submitted via Website • Report

Overall Experience

For 2 weeks prior to her death in October 2016, my mother was a permanent resident of Daleside Nursing Home. Visiting Daleside on an almost daily basis, I would rate this home as being; at best satisfactory and at worst, very poor.

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Review from Susan H H (Daughter of Resident) published on 8 August 2016 Submitted via Website • Report

Overall Experience

A professional and caring team who provide outstanding support to those who find themselves, like us, needing an intermediate facility between hospital and returning home. We were met by a highly experienced and knowledgeable team, whom then delivered against a tough care plan and so much more. The

careers are friendly, gentle and nothing was too much trouble. The O/T and physiotherapist team were exemplary and they went above and beyond our expectations at times. The home is clean and welcoming, it is running smoothly by a fantastic management team and provides home cooked meals. Would highly recommend this care facility. We had a very positive experience and Mum was very well cared for and now home.