Grange Nursing Home

I can’t express enough how my mother is made to feel a part of the family rather than a resident at this home. I always attend unannounced and have heard her laughing and chatting in her room with the staff. They are very respectful and always take the time to check she is happy. They have always communicated with the utmost discretion with me if they have had concerns about my mother’s wellbeing. Special mention has to be made about the meals served. I’ve been told they are always tasty and my mum is often offered seconds which is proof of how good they are. I can’t fault the staff there at all as they do genuinely care and are always approachable. Would love to name some individuals but they are all lovely genuine friendly people and very welcoming to visitors. The Christmas party was brilliant too.

The Grange has a social media page which keeps me up to date on days I cannot get to visit.

The home has recently been taken over by a new manageress, who has worked there for a number of years, and I have found her to be very helpful and wish her well in her new role.

This care home is fantastic and I could not recommend it anymore if I tried.

This is a lovely place, the manager was so understanding and goes out of her way to make sure all needs are met. This home has a lovely feel of home from home and the manager takes every opportunity to greet and speak with you during your visits and will always phone with any updates or news. Her nursing skills are impeccable, she makes every single person feel cared for and loved in every way possible. Her due diligence towards these lovely people keeps them all safe and well. I feel totally confident in the manager and her staff and thank them for what they do on a daily basis. What a lovely place to live with fantastic support in all care aspects. Thank you for all that you do.

I visit my sister regularly and always find the home clean, and the staff are lovely and caring. My sister is cared for very well and is very happy living at the Grange. The new manager is very approachable and always keeps me up to date when necessary.

Covid obviously had an impact, but my dear friend of 20 or so years was in a small room at the end of an upstairs corridor. No one was passing. She was frail but very outgoing and loved people. She became very unhappy and wouldn't eat her food which was sloppy and pureed. She wanted to be moved and was transferred to another nursing home. She has a small room that looks out onto the garden. People passing and her food, though soft, is presented in an appetising way. She is eating better and has gained weight. The issues she had at Grange have been resolved. She is brighter, and happier and we who love her are so relieved.

I would point out that the carers and nursing staff always seemed to care for my mother. Can’t say the same for management!

Mum was in a small often cold room without an ensuite. She needed help to use the commode which was often full; and at times would literally be sitting in her own urine, which caused a severe infection, and had to go into hospital. Mum would often push the buzzer and would have to wait for long periods of time before anyone came to help. When the staff did come some would say "You're not the only one needing help" telling mum how short-staffed the home was. The food wasn't suitable either and mum often experienced diarrhoea because they gave her too many laxatives rather than a suitable diet to prevent constipation. I am now relieved she is no longer there.

My Mother-in-Law is in the home now. Her very small room has no ensuite and this week she had to endure sitting in her own urine on the commode. She regularly presses the buzzer for help but help takes ages to come and often does not come. She is desperately unhappy, sometimes gets shouted at by carers, and has been told by one of them that nobody likes her. Every failure, in the home, is excused by there not being enough staff, which I'm sure is true, but is not good enough. My Mother-in-Law is in utter despair, frightened and desperate. Some staff is kind to her but many are not. As a family, we feel that to complain too much will invite retribution and vindictiveness.

The Grange is very run down and there are issues with service failures - for example, downstairs shower not working for months; lift out of action, drinks rounds missed. There is no complaints procedure so even if you make a complaint nothing is done. Emails aren't replied to and telephone calls are not returned.

The manager at this care home verbally attacked my little sister who struggles with her mental health. He continued the abuse towards my mum. He shouted at them outside the care home, grumbled as they walked past him, and then continued to shout as they entered my Dad’s room. My sister lay across my Dad crying for the remaining time of the visit. The rest of the staff seemed okay but the buzzer was regularly left unanswered due to lack of staffing. There were a few incidents where Dad was left in his own excrement for hours, his dietary needs were neglected and he was not supported in line with his care plan. We have reported the manager to CQC and to the local council who fund the care home. It’s such a shame how one rude, ignorant and aggressive man can bring down an entire service based around care. Luckily once we had my Dad moved out and into another care home nearby he began making significant progress. Please look beyond the nice pictures and avoid the manager at all costs.

How I wish my Dad had moved to The Grange earlier. He was only there for a few months but the care he received was excellent. The staff were kind and caring. The nursing staff were excellent and kept me up to date. Dad loved the food which was tasty and varied. Although there for a short time the staff made him feel at home and were always welcoming. This is a great home and as a nurse myself with over 40 years of experience, I can only speak highly of the kindness and care shown to my Dad in the last months of his life. The nursing staff were very professional and knowledgeable and spot-on when continually observing my Dads levels of comfort. All staff interacted with him throughout the day and he was happy and settled. They were so flexible with visiting as I work away yet adhered to all Covid protocols. The admin staff were fab too and were welcoming. Dad was too poorly for activities but I saw other residents going out. I have no hesitation in my recommendations.

I can not thank the Grange enough for the outstanding care my grandad received from them. I was worried as he had been on respite somewhere else and had become very poorly. I didn’t have to worry they went above and beyond to settle my grandad quickly and gave him fantastic care. I couldn’t have hoped for him to be in better hands they treated him like family. Thank you for everything you have done for him.

I would highly recommend The Grange and can’t express how satisfying it is to know that Mum is happy in her respite and is receiving first class care from committed carers.

The care team here did everything possible to help Mum settle in. It means so much to me to see her so happy and content. In the first few weeks, Mum started to put on weight and looking much healthier. We were lucky to be offered a ground floor, garden facing room, and we thank the management for accommodating.

I only wish mum would have lived longer to enjoy the care. Mum was sociable even in her deteriorated condition and would have loved getting to know the lovely staff.

As it turns out, they were more diligent than the medical services and went beyond what could be expected for care workers. Since I have only one mum and it was our first experience of a care home neither of us knew what to expect, however, they were very experienced and helped us enormously. I know that, despite my mum's grave misgivings upon leaving her lovely flat, she actually needed the care of a trained and conscientious team. The Grange in Heswall achieved this. I can thoroughly recommend them to anyone who needs a loved one to be cared for.

My husband has been a resident at The Grange for 2 years. During that time he has been exceptionally well cared for, treated with warmth and dignity. He is always well dressed and his personal needs well met. The staff are unfailingly caring, friendly and professional in their dealings with my husband, myself and my family.

Very friendly and homely atmosphere. Staff are kind and helpful and very good with the patients. Lots of lovely things arranged for the patients. All in all, extremely good.

The only problem is getting through on the phone and getting in at the main door.