






The Grange Nursing Home on the Wirral is a welcoming 32-bed nursing and residential care home situated in the heart of Heswall.
The Grange provides professional support for individuals living with a range of long-term and complex conditions, including cancer, epilepsy, acquired brain injury, multiple sclerosis, Parkinson’s disease, stroke recovery and visual impairment.
The home offers a warm, homely environment where residents can enjoy both privacy and personalised care.
The home is...
Care Provided by Grange Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Grange Nursing Home for full pricing details and T&Cs.
Contact Grange Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rico Healthcare Ltd
- Private Owned
Person in charge
- Michelle Robinson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 2
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Families are welcome to visit their loved ones at any time.
Grange Nursing Home Reviews (46)
Grange Nursing Home has a Review Score of 9.5 (9.524) out of 10, based on 13 reviews in the last 2 years.
Over all time Grange Nursing Home has 46 reviews.
My dad (eighty-eight) gets on well with all the staff and I feel that his demeanour has improved now that he is receiving the care he needs.
I know that the care home has struggled with staff vacancies, as has the whole care sector but the staff have stepped up to maintain the care levels.
The Grange has a new entertainments organiser and I can see that my dad enjoys taking part in the activities and appreciates the efforts made.
The Grange is currently having refurbishments done which I am sure will give it a fresh look.
The Grange has a social media page which keeps me up to date on days I cannot get to visit.
The home has recently been taken over by a new manageress, who has worked there for a number of years, and I have found her to be very helpful and wish her well in her new role.
Margaret, thank you very much for the lovely words. Your husband will be very missed by everybody. Don't be a stranger, still pop in and visit us.
The manager is so helpful with everything that needed to be done, a very approachable manner!
The care staff - wow! The things they have had to do and more are just incredible, I wouldn't want my friend to be anywhere else but in their care!
This care home is fantastic and I could not recommend it anymore if I tried.
This is a lovely place, the manager was so understanding and goes out of her way to make sure all needs are met. This home has a lovely feel of home from home and the manager takes every opportunity to greet and speak with you during your visits and will always phone with any updates or news. Her nursing skills are impeccable, she makes every single person feel cared for and loved in every way possible. Her due diligence towards these lovely people keeps them all safe and well. I feel totally confident in the manager and her staff and thank them for what they do on a daily basis. What a lovely place to live with fantastic support in all care aspects. Thank you for all that you do.
I visit my sister regularly and always find the home clean, and the staff are lovely and caring. My sister is cared for very well and is very happy living at the Grange. The new manager is very approachable and always keeps me up to date when necessary.
Covid obviously had an impact, but my dear friend of 20 or so years was in a small room at the end of an upstairs corridor. No one was passing. She was frail but very outgoing and loved people. She became very unhappy and wouldn't eat her food which was sloppy and pureed. She wanted to be moved and was transferred to another nursing home. She has a small room that looks out onto the garden. People passing and her food, though soft, is presented in an appetising way. She is eating better and has gained weight. The issues she had at Grange have been resolved. She is brighter, and happier and we who love her are so relieved.
My mother passed away in April as they were still in lockdown was told via a phone call. I have to this day not had any contact with the home. They didn’t contact me regarding her clothes and a small radio. I wrote to them recently advising them to keep her things and donate the radio.
I would point out that the carers and nursing staff always seemed to care for my mother. Can’t say the same for management!
Mum was in a small often cold room without an ensuite. She needed help to use the commode which was often full; and at times would literally be sitting in her own urine, which caused a severe infection, and had to go into hospital. Mum would often push the buzzer and would have to wait for long periods of time before anyone came to help. When the staff did come some would say "You're not the only one needing help" telling mum how short-staffed the home was. The food wasn't suitable either and mum often experienced diarrhoea because they gave her too many laxatives rather than a suitable diet to prevent constipation. I am now relieved she is no longer there.
My Mother-in-Law is in the home now. Her very small room has no ensuite and this week she had to endure sitting in her own urine on the commode. She regularly presses the buzzer for help but help takes ages to come and often does not come. She is desperately unhappy, sometimes gets shouted at by carers, and has been told by one of them that nobody likes her. Every failure, in the home, is excused by there not being enough staff, which I'm sure is true, but is not good enough. My Mother-in-Law is in utter despair, frightened and desperate. Some staff is kind to her but many are not. As a family, we feel that to complain too much will invite retribution and vindictiveness.
The Grange is very run down and there are issues with service failures - for example, downstairs shower not working for months; lift out of action, drinks rounds missed. There is no complaints procedure so even if you make a complaint nothing is done. Emails aren't replied to and telephone calls are not returned.
The manager at this care home verbally attacked my little sister who struggles with her mental health. He continued the abuse towards my mum. He shouted at them outside the care home, grumbled as they walked past him, and then continued to shout as they entered my Dad’s room. My sister lay across my Dad crying for the remaining time of the visit. The rest of the staff seemed okay but the buzzer was regularly left unanswered due to lack of staffing. There were a few incidents where Dad was left in his own excrement for hours, his dietary needs were neglected and he was not supported in line with his care plan. We have reported the manager to CQC and to the local council who fund the care home. It’s such a shame how one rude, ignorant and aggressive man can bring down an entire service based around care. Luckily once we had my Dad moved out and into another care home nearby he began making significant progress. Please look beyond the nice pictures and avoid the manager at all costs.
How I wish my Dad had moved to The Grange earlier. He was only there for a few months but the care he received was excellent. The staff were kind and caring. The nursing staff were excellent and kept me up to date. Dad loved the food which was tasty and varied. Although there for a short time the staff made him feel at home and were always welcoming. This is a great home and as a nurse myself with over 40 years of experience, I can only speak highly of the kindness and care shown to my Dad in the last months of his life. The nursing staff were very professional and knowledgeable and spot-on when continually observing my Dads levels of comfort. All staff interacted with him throughout the day and he was happy and settled. They were so flexible with visiting as I work away yet adhered to all Covid protocols. The admin staff were fab too and were welcoming. Dad was too poorly for activities but I saw other residents going out. I have no hesitation in my recommendations.
I can not thank the Grange enough for the outstanding care my grandad received from them. I was worried as he had been on respite somewhere else and had become very poorly. I didn’t have to worry they went above and beyond to settle my grandad quickly and gave him fantastic care. I couldn’t have hoped for him to be in better hands they treated him like family. Thank you for everything you have done for him.
On her last day, she was obviously happy to see me and said her goodbyes to a few of the staff who had come out to say their farewells, she assured them she would be back, possibly next week!
I would highly recommend The Grange and can’t express how satisfying it is to know that Mum is happy in her respite and is receiving first class care from committed carers.
The care team here did everything possible to help Mum settle in. It means so much to me to see her so happy and content. In the first few weeks, Mum started to put on weight and looking much healthier. We were lucky to be offered a ground floor, garden facing room, and we thank the management for accommodating.
I only wish mum would have lived longer to enjoy the care. Mum was sociable even in her deteriorated condition and would have loved getting to know the lovely staff.
As it turns out, they were more diligent than the medical services and went beyond what could be expected for care workers. Since I have only one mum and it was our first experience of a care home neither of us knew what to expect, however, they were very experienced and helped us enormously. I know that, despite my mum's grave misgivings upon leaving her lovely flat, she actually needed the care of a trained and conscientious team. The Grange in Heswall achieved this. I can thoroughly recommend them to anyone who needs a loved one to be cared for.
My husband has been a resident at The Grange for 2 years. During that time he has been exceptionally well cared for, treated with warmth and dignity. He is always well dressed and his personal needs well met. The staff are unfailingly caring, friendly and professional in their dealings with my husband, myself and my family.
Very friendly and homely atmosphere. Staff are kind and helpful and very good with the patients. Lots of lovely things arranged for the patients. All in all, extremely good.
The only problem is getting through on the phone and getting in at the main door.
The best care home, providing an amazing family feel. My father aged 47 lived at the home for just over two months due to terminal brain cancer. Any wish he had was met in the home whether it was his room, or his food etc. All the carers were like friends to him, especially two carers and the manager. All residents are friendly. Couldn't praise this home anymore, they catered for my dad as he was so young compared to normal residents. Lovely place and will continue to call in when passing although my dad is no longer alive. 100% recommend!!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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