Grange Nursing Home

18 Grange Drive, Heswall, Wirral CH60 7RU
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9.7 42 Reviews
  • Grange Nursing Home, Wirral
The Grange Nursing Home is located in the heart of Heswall. Established for more than 50 years, the home offers a wealth of experience in providing for the needs and welfare of its residents.

The Grange's philosophy is founded on the firm belief that each resident deserves the right to privacy, dignity and independence. This creates a genuine warmth and care within the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1100

These prices are only a guideline, please contact Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (6)

Grange Nursing Home Reviews (42)

9.7

Grange Nursing Home has a Review Score of 9.7 (9.677) out of 10, based on 16 reviews in the last 2 years.
Over all time Grange Nursing Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grange Nursing Home
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Total of 42, showing 21-40
Review from H E (Sister of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my sister regularly and always find the home clean, and the staff are lovely and caring. My sister is cared for very well and is very happy living at the Grange. The new manager is very approachable and always keeps me up to date when necessary.
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Review from Ruth C M (Friend of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Covid obviously had an impact, but my dear friend of 20 or so years was in a small room at the end of an upstairs corridor. No one was passing. She was frail but very outgoing and loved people. She became very unhappy and wouldn't eat her food which was sloppy and pureed. She wanted to be moved and
was transferred to another nursing home. She has a small room that looks out onto the garden. People passing and her food, though soft, is presented in an appetising way. She is eating better and has gained weight. The issues she had at Grange have been resolved. She is brighter, and happier and we who love her are so relieved.
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Review from E B (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was moved from the hospital to this home in August 21. She was 96 and blind. The room was small and never a chair for visitors. I can only describe the home as old and rundown. No maintenance outside. Very often cigarette ash on steps outside is very rarely brushed away. Slapdash system of
signing in. Very often no temp was taken and walking upstairs didn’t seem any control. During the few lockdowns would ring up but not always got a callback. Every item of my mother’s clothing was labeled incl all her socks. Bought several throws but she never had her own around her.
My mother passed away in April as they were still in lockdown was told via a phone call. I have to this day not had any contact with the home. They didn’t contact me regarding her clothes and a small radio. I wrote to them recently advising them to keep her things and donate the radio.
I would point out that the carers and nursing staff always seemed to care for my mother. Can’t say the same for management!
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Review from Gillian S (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was in Grange nursing home for some weeks. Mum is 91 years old and struggling with severe mobility issues. Some nursing staff were kind and tried to help and care for mum. Other staff were at times harsh and one particular member of staff said to mum that nobody liked her, which is so unprofessional.
Mum was in a small often cold room without an ensuite. She needed help to use the commode which was often full; and at times would literally be sitting in her own urine, which caused a severe infection, and had to go into hospital. Mum would often push the buzzer and would have to wait for long periods of time before anyone came to help. When the staff did come some would say "You're not the only one needing help" telling mum how short-staffed the home was. The food wasn't suitable either and mum often experienced diarrhoea because they gave her too many laxatives rather than a suitable diet to prevent constipation. I am now relieved she is no longer there.
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Review from J S (Son-in-law of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother-in-Law is in the home now. Her very small room has no ensuite and this week she had to endure sitting in her own urine on the commode. She regularly presses the buzzer for help but help takes ages to come and often does not come. She is desperately unhappy, sometimes gets shouted at by carers,
and has been told by one of them that nobody likes her. Every failure, in the home, is excused by there not being enough staff, which I'm sure is true, but is not good enough. My Mother-in-Law is in utter despair, frightened and desperate. Some staff is kind to her but many are not. As a family, we feel that to complain too much will invite retribution and vindictiveness.
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Review from Glenda G (Sister of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The Grange is very run down and there are issues with service failures - for example, downstairs shower not working for months; lift out of action, drinks rounds missed. There is no complaints procedure so even if you make a complaint nothing is done. Emails aren't replied to and telephone calls are
not returned.
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Review from Eleanor C (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
The manager at this care home verbally attacked my little sister who struggles with her mental health. He continued the abuse towards my mum. He shouted at them outside the care home, grumbled as they walked past him, and then continued to shout as they entered my Dad’s room. My sister lay across my
Dad crying for the remaining time of the visit. The rest of the staff seemed okay but the buzzer was regularly left unanswered due to lack of staffing. There were a few incidents where Dad was left in his own excrement for hours, his dietary needs were neglected and he was not supported in line with his care plan. We have reported the manager to CQC and to the local council who fund the care home. It’s such a shame how one rude, ignorant and aggressive man can bring down an entire service based around care. Luckily once we had my Dad moved out and into another care home nearby he began making significant progress. Please look beyond the nice pictures and avoid the manager at all costs.
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Review from Jill W (Daughter of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
How I wish my Dad had moved to The Grange earlier. He was only there for a few months but the care he received was excellent. The staff were kind and caring. The nursing staff were excellent and kept me up to date. Dad loved the food which was tasty and varied. Although there for a short time the staff
made him feel at home and were always welcoming. This is a great home and as a nurse myself with over 40 years of experience, I can only speak highly of the kindness and care shown to my Dad in the last months of his life. The nursing staff were very professional and knowledgeable and spot-on when continually observing my Dads levels of comfort. All staff interacted with him throughout the day and he was happy and settled. They were so flexible with visiting as I work away yet adhered to all Covid protocols. The admin staff were fab too and were welcoming. Dad was too poorly for activities but I saw other residents going out. I have no hesitation in my recommendations.
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Review from Nicola J (Granddaughter of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the Grange enough for the outstanding care my grandad received from them. I was worried as he had been on respite somewhere else and had become very poorly. I didn’t have to worry they went above and beyond to settle my grandad quickly and gave him fantastic care. I couldn’t have hoped
for him to be in better hands they treated him like family. Thank you for everything you have done for him.
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Review from Gill Y (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at The Grange for respite last year and enjoyed it very much, so when we arranged for another stay this month, she was quite happy about going. We had a lovely welcome from the manager and staff, coming out to meet us on arrival. They actually remembered Mum from her stay almost nine months
ago, so that was a good start, made Mum feel happy and comfortable as I passed her over. Obviously, because of the pandemic situation at the moment, Mum wasn’t allowed any visitors during her stay, but we were able to call her and speak on the telephone which was reassuring when she said she was enjoying herself.
On her last day, she was obviously happy to see me and said her goodbyes to a few of the staff who had come out to say their farewells, she assured them she would be back, possibly next week!
I would highly recommend The Grange and can’t express how satisfying it is to know that Mum is happy in her respite and is receiving first class care from committed carers.
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Review from P F (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team here did everything possible to help Mum settle in. It means so much to me to see her so happy and content. In the first few weeks, Mum started to put on weight and looking much healthier. We were lucky to be offered a ground floor, garden facing room, and we thank the management for accommodating.
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Review from J S (Son of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manger and carers have been absolutely amazing, have gone well and beyond what was expected. We will forever feel grateful to these outstanding individuals.
I only wish mum would have lived longer to enjoy the care. Mum was sociable even in her deteriorated condition and would have loved getting
to know the lovely staff.
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Review from Lin C (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Grange was a comfortable, secure environment for my aged mother. The staff were reliable, friendly and really looked after her and in turn me too.
As it turns out, they were more diligent than the medical services and went beyond what could be expected for care workers. Since I have only one mum
and it was our first experience of a care home neither of us knew what to expect, however, they were very experienced and helped us enormously. I know that, despite my mum's grave misgivings upon leaving her lovely flat, she actually needed the care of a trained and conscientious team. The Grange in Heswall achieved this. I can thoroughly recommend them to anyone who needs a loved one to be cared for.
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Review from Prue T (Wife of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at The Grange for 2 years. During that time he has been exceptionally well cared for, treated with warmth and dignity. He is always well dressed and his personal needs well met. The staff are unfailingly caring, friendly and professional in their dealings with my husband,
myself and my family.
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Review from Janetta W (Wife of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and homely atmosphere. Staff are kind and helpful and very good with the patients. Lots of lovely things arranged for the patients. All in all, extremely good.


The only problem is getting through on the phone and getting in at the main door.

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Review from Jade S (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best care home, providing an amazing family feel. My father aged 47 lived at the home for just over two months due to terminal brain cancer. Any wish he had was met in the home whether it was his room, or his food etc. All the carers were like friends to him, especially two carers and the manager.
All residents are friendly. Couldn't praise this home anymore, they catered for my dad as he was so young compared to normal residents. Lovely place and will continue to call in when passing although my dad is no longer alive. 100% recommend!!
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Review from Abbey M (Friend of Resident) published on 9 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor at the Grange over the space of the last two years as my very close friend has resided here.
I note a previous reviewer mentioned communal areas have aged and a cosmetic upgrade would be more inviting.
I would comment in return; "don't judge a book by its cover".
The
room I visit is nice, the staff and management work very, very hard. They have achieved and can pride themselves with an esteemed level of dignified care. The home also offers stimulating activities and very good food.
I would also add, the staff have always been welcoming and approachable.
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Review from Y E (Husband of Resident) published on 29 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only praise all the staff who are so caring, compassionate and kind to my wife.
My wife is very settled and happy in the home, despite wishing she was home. I know that she is being dignified, cared for and loved by everyone. This is very comforting to me.
The only thing I would pick up on is,
parts of the communal areas at the home, in my opinion, would look brighter after a cosmetic upgrade, although in defence, it is always tidy and smells pleasant.
On my wife's behalf, I'd like to thank all the staff and some exceptional fellow residents for making her settled and relaxed.
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Review from R N (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have so far been very impressed by the care provided. The team are very welcoming and friendly. Nothing is ever a bother or too much to ask. One particular nurse visits every day to read a daily article that she knows my mum enjoys.
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Review from Liz P (Daughter of Resident) published on 29 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum simply loved the care team. She'd robotically repeat how grateful she is the way she was looked after. I, at time, would tease Mum that she spoke about the care staff more than she spoke about me!!


I'd recommend all those seeking exceptional care to join this fantastic family!

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Grange Nursing Home is calculated as follows: ( (139 Excellents x 5) + (34 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 186 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grange Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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