Riversdale

14/16 Riversdale Road, West Kirby, Wirral CH48 4EZ
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9.3 26 Reviews
  • Riversdale, Wirral
Riversdale offers residential care to up to 40 people living with a range of care needs, as well as those living with dementia.

Situated in a beautiful residential area in West Kirby, Merseyside, it is adjacent to South Parade and West Kirby Beach and close to local amenities and transport links.

The home has three floors, with a lift for ease of access. There are communal areas for socialising and the home has its own garden. The Activities Co-ordinator provides a range of activities, events and trips out to support the health and well-being of residents.

Mealtimes represent an important part of the day and provide a great opportunity for residents to socialise and relax. The onsite chefs prepare nutritionally balanced meals to cater for every dietary need.
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Care Provided by Riversdale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

(These prices are only a guideline, please contact Riversdale to find out the exact price for your requirements.)

Contact Riversdale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riversdale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Clare Holland (Manager)

Local Authority / Social Services

Admission Criteria

  • All rooms charged at SS 3Star rate plus NHS Banding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • The home has some off road parking at the front of the home.

Riversdale Reviews (26)

9.3

Riversdale has a Review Score of 9.3 (9.282) out of 10, based on 7 reviews in the last 2 years.
Over all time Riversdale has 26 reviews.

Overall Experience
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Date Published
  • 26
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Reviewer Connection to Riversdale
  • 13
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Total of 26, showing 1-20
Review from I C (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
10 /10 for all staff who work there. The food is excellent and well-cooked by the chefs. Building and room require sprucing up which I believe is happening (Room needs a toilet instead of a commode in my mum's case) value for money response is based on the cost of care which is the same everywhere,
the fact the council pays less is 100% wrong.
Reply from Davey Taverner, Digital Marketing Manager at Riversdale

Thank you for letting us know how we are doing, we really appreciate you taking the time to give us feedback. Our team will be thrilled to hear your warm words of recognition especially our Chefs. We are delighted to know you are happy with our continued effort for improvement. Thank you again and have a lovely day.

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Review from A P (Friend of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a close friend of a resident in the care if Riversdale. The staff and facilities are excellent and I would highly recommend it to any new user.
Reply from Davey Taverner, Digital Marketing Manager at Riversdale

Thank you for your shining review or Riversdale. Your feedback is greatly appreciated. Have a wonderful day. Thanks.

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Review from Grant W (Son of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
They are caring for my mother as I live away and as such I am very grateful for the time and effort they give her it does set my mind at ease knowing she is cared for in such a manner.
Shame the group didn't buy a sheep or goat for the lawn at the back as it would be nice for the residents to get out
there in the fine weather (sunburn permitting !).
Reply from Davey Taverner, Digital Marketing Manager at Riversdale

Thank you for taking the time to review Riversdale so highly. We appreciate your feedback and are glad your mother is settled in well in the home. I will pass on your comments to the manager and the team. Thanks.

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Review from K D (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving your mum into a care home is a very stressful and worrying time. Riversdale has been amazing to my mum and us! Mum has settled well and made friends with other residents and the staff. Riversdale is a very special home with the most amazing staff. They work very hard and look after the residents
so well. Many activities and social occasions take place for the residents and families to enjoy. Can’t thank Riversdale enough for all they do.
Reply from Davey Taverner, Digital Marketing Manager at Riversdale

Thank you for taking the time to review Riversdale so highly. We will make sure to pass on your lovely comments to the team. Have a great day.

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Review from Carol M (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had nearly five happy years in Riversdale Care Home. He passed in February, very sad but well looked after. His end-of-life care by the staff was exemplary and Dad's family cannot thank them enough for their care and kindness.
Reply from Davey Taverner, Digital Marketing Manager at Riversdale

Thank you for taking the time to review Riversdale so highly. We are so glad that your father was looked after to the high standard of care we aim for. Thank You.

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Review from D B (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Riversdale. From the first contact, when I turned up unannounced to visit the home, all the staff have been professional, friendly and welcoming.
To move Mum into a home, after a fall, was a very hard decision to make, but it was made much easier by the patience
and understanding of all the staff.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review. We are always happy to welcome people to look round our home at anytime as it enables you to get a proper feel for the home. It is lovely to how professional, friendly, welcoming and patient all the staff have been to make your mums move into the home some much easier. I will share your kind comments with all the team.

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Review from Ian M (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I ring the bell to be let in and sign the visitor's book, I'm met with a smile, chatty and genuinely pleased to see me. The staff here are superb in every day. They offer me a coffee/tea, then update me on my mum's progress, any problem, and any issues or concerns I may have; they listen,
and it's dealt with ASAP. Recommended highly. All of the staff here are first-class and caring.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. It is always lovely to receive such wonderful feedback about the home and particularly our friendly and caring staff. I will share your lovely comments with all the team.

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Review from Shirley D (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the home and staff for being so supportive of my mum. They have gone over and above to help my mum settle in and feel at home. She was very nervous and run down when she arrived in May 2023 and in 4 months she is happy, laughs takes part in the activities. The food is brilliant and she
enjoys every bit of her meals. She always looks clean and tidy. Thank you so much.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. It is lovely to hear how well your mum has settled into the home and how hoppy she is. I will share your kind comments with all the team.

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Review from Deborah D (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Riversdale in May. All the staff and management have been helpful and very friendly at all times. They have all helped my mum settle in well. They have helped us all as a family deal with the situation.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. We know how difficult it is for all the family when a loved one moves into a care home so it is lovely to hear how well your mum has settled in. I will share your kind comments with the team.

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Review from Deb H (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent an enjoyable three weeks on respite. Excellent service. Friendly and caring staff. Always ready to discuss issues and provide the best care for Dad. Dad was happy and stimulated. The staff made him feel at home and took the time to stimulate him and give him some outdoor exercise. Wouldn’t
hesitate to recommend it. Thanks to the manager and team.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. It is lovely to hear how happy your dad was during his respite stay with us and that he enjoyed all the activities, particularly the little trips out in the local area. I will share your kind comments with all the team.

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Review from Margaret F (Cousin of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere whenever you visit is always happy - residents smiling and good interaction with staff.
The staff provide excellent care and support to residents and family alike in a very professional manner but also with humour and friendliness.
The interaction between all the staff is excellent
and is to be commended.
The increase in the activities for residents is also very welcome and very good.
I would have no hesitation in recommending Riversdale for the care the residents get.
Food is excellent and varied, and the residents always look clean and tidy.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. It is wonderful to hear about the excellent care and support provided by the team and for the lovely feedback about the increased activities, which residents are really enjoying. I will share your kind comments with all the team.

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Review from K J (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the management and all her staff for the wonderful coronation celebration that they provided for the residents and their families.
The decorations, celebration food and gardens were lovely and we all enjoyed the lady entertainer whose singing added to a very happy afternoon. Thank
you all for your hard work and kindness.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for you your lovely review. We are pleased to hear how much you enjoyed our Coronation celebrations. We know how important it is for residents and their families to celebrate special occasions such as this and make wonderful memories. I will share your comments with the team.

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Review from Bernard W (Son of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been a resident in Riversdale for a few months and in that time she has been looked after by excellent staff who are very caring.
Recently she celebrated her 100th Birthday, and the staff were enthusiastic and caring, and the family can't thank them enough.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review for Riversdale. It is lovely to hear how well your mum is being cared for by our wonderful team. Everyone at Riversdale enjoyed celebrating your mum's 100th Birthday with her and all the family. I will share your lovely comments with all of the team.

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Review from K J (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
We are increasingly concerned about staff shortages and mistakes. The management has admitted they are unable to meet needs. Sadly, we are resorting to ringing Adult Services emergency helpline for advice and intervention. On the plus side, there are carers here who go above and beyond and are the
glue holding this place together. I write this review after previously leaving excellent comments a few years ago.
Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. We would like to reassure you that the home is always staffed to the required level to meet the needs of all Residents. As you are aware, we have been unable to recruit permanent nurses into the home. As a result, the home has been using agency nurses to cover shifts. Whilst the agency nurses are very good, there are clearly issues in terms of consistency of care that changing personnel can provide to our Residents as they don't always know the nurses well enough and vice versa and we believe this may compromise quality and continuity of care, which is what you allude to in your review. As a result, we have taken the difficult decision to end the nursing care provision the home provides. We know how upsetting this is for our Residents who have nursing needs and we are working closely with families, like yourself, to support them find suitable nursing homes locally. The home will continue to provide placements for Residents with social and personal care needs.

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Review from M H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff are second to none. They provide my mother with outstanding care. It is clear that they not only take pride in their role. They genuinely care about the resident's well-being. My mother turned 100 whilst she was in the home, and the manager, together with the carers, made such a
fuss of her and made sure it was memorable. You are always dubious when choosing a nursing home; however, for us, we couldn't have picked a better one.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your lovely review. We know how difficult it is when a loved one needs support in a care home, but at Riversdale, the team work hard to provide excellent care and support not only for their health but also for their well-being. I will share your kind comments with the team.

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Review from S C (Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my home; I love it here. The staff are amazing, they are all so lovely and helpful. The manager clearly helps us and is easy to talk to. The food is really good and tasty. The garden has been wonderful over the summer. The home is so welcoming, and the activities are good. The cleaners are fantastic,
and the home always smells lovely and clean. This home is boos. Could not wish for a better place to be.
Reply from lynn Billingham, Business Development Manager at Riversdale

It is wonderful to receive such a positive review from someone who lives in the home. We are pleased to hear how happy you are with the manager and all the team and how much you enjoyed the garden over the summer months. I will share your comments with all the team.

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Review from M N (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident here since April 2021 and has settled really well. She has moved to a cooler ground-floor room where there is more hustle and bustle and it suits her so much better. She eats well and is very well cared for. The staff are all very good to her and she is very content. Her room
is nice and all concerns have been sorted.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review for our home. It is wonderful to hear how happy and well cared for your mum is. The team works hard to ensure residents settle in quickly and are always happy to discuss concerns and resolve them quickly for everyone's peace of mind.

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Review from P B (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been here a couple of weeks but has settled in very well due to the very caring staff.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review. It is lovely to hear how well your mum has settled in.

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Review from C H (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was transferred from hospital to a nursing home which was not ideal but the staff were welcoming and couldn't do enough for her. Her room is bright and well furnished. We are encouraged to add some of her favourite pictures etc to make her feel it was her space. Mum always remarks about how kind
and friendly her carers are. Covid restricted our visits for many weeks but our telephone calls were welcomed. Mum is in a safe environment and is quite settled. The position next to the sea is lovely which is ideal for little trips out in her wheelchair. There have been a few changes in management possibly again due to covid, we believe this will soon be resolved.
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Review from Ray J (Husband of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my wife and I wish we didn't need to use the home we have found it friendly and extremely courteous to both my wife and myself.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review. We know how hard it is when you have to make the difficult decision of placing a loved one in a care home. We are pleased to hear how friendly and courteous all the staff have been in the home.

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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Riversdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Riversdale is calculated as follows: ( (62 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.575 Points relating to the number of positive Reviews for Riversdale is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Clare

Clare Holland

Job Title: Manager Joined: 2023

Clare is the Home Manager at Riversdale Care Home with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Clare has many years of experience in the care sector and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Clare is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Frequently Asked Questions about Riversdale

What types of Care is Riversdale registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riversdale have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Riversdale?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Riversdale to the centre of Wirral?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riversdale to verify any information. View our terms and conditions. Riversdale has an Enhanced Service - more info.