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Riversdale

14/16 Riversdale Road, West Kirby, Wirral, Merseyside CH48 4EZ
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Riversdale, Wirral
Riversdale, Wirral
Riversdale, Wirral

Riversdale offers residential care to up to 40 people living with a range of care needs, as well as those living with dementia.

Situated in a beautiful residential area in West Kirby, Merseyside, it is adjacent to South Parade and West Kirby Beach and close to local amenities and transport links.

The home has three floors, with a lift for ease of access. There are communal areas for socialising and the...  

Care Provided by Riversdale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,375£1,375 - £1,475
Residential Dementia Care£1,350 - £1,485£1,485 - £1,585

(These prices are only a guideline, please contact Riversdale to find out the exact price for your requirements.)

Contact Riversdale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chloe Bowe(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (14)

Parking

  • The home has some off road parking at the front of the home.

Riversdale Reviews (38)

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9.3

Riversdale has a Review Score of 9.3 (9.329) out of 10, based on 15 reviews in the last 2 years. Over all time Riversdale has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Shirley D (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

I can not thank the home and staff for being so supportive of my mum. They have gone over and above to help my mum settle in and feel at home. She was very nervous and run down when she arrived in May 2023 and in 4 months she is happy, laughs takes part in the activities. The food is brilliant and she enjoys every bit of her meals. She always looks clean and tidy. Thank you so much.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. It is lovely to hear how well your mum has settled into the home and how hoppy she is. I will share your kind comments with all the team.

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Review from Deborah D (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

My mum moved into Riversdale in May. All the staff and management have been helpful and very friendly at all times. They have all helped my mum settle in well. They have helped us all as a family deal with the situation.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. We know how difficult it is for all the family when a loved one moves into a care home so it is lovely to hear how well your mum has settled in. I will share your kind comments with the team.

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Review from Deb H (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

Dad spent an enjoyable three weeks on respite. Excellent service. Friendly and caring staff. Always ready to discuss issues and provide the best care for Dad. Dad was happy and stimulated. The staff made him feel at home and took the time to stimulate him and give him some outdoor exercise. Wouldn’t hesitate to recommend it. Thanks to the manager and team.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. It is lovely to hear how happy your dad was during his respite stay with us and that he enjoyed all the activities, particularly the little trips out in the local area. I will share your kind comments with all the team.

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Review from Margaret F (Cousin of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
The atmosphere whenever you visit is always happy - residents smiling and good interaction with staff.
The staff provide excellent care and support to residents and family alike in a very professional manner but also with humour and friendliness.
The interaction between all the staff is excellent and is to be commended.
The increase in the activities for residents is also very welcome and very good.
I would have no hesitation in recommending Riversdale for the care the residents get.

Food is excellent and varied, and the residents always look clean and tidy.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to review our home. It is wonderful to hear about the excellent care and support provided by the team and for the lovely feedback about the increased activities, which residents are really enjoying. I will share your kind comments with all the team.

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Review from K J (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card
Overall Experience
I would like to thank the management and all her staff for the wonderful coronation celebration that they provided for the residents and their families.

The decorations, celebration food and gardens were lovely and we all enjoyed the lady entertainer whose singing added to a very happy afternoon. Thank you all for your hard work and kindness.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for you your lovely review. We are pleased to hear how much you enjoyed our Coronation celebrations. We know how important it is for residents and their families to celebrate special occasions such as this and make wonderful memories. I will share your comments with the team.

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Review from Bernard W (Son of Resident) published on 29 March 2023 Submitted via Postal Card
Overall Experience
My mum has only been a resident in Riversdale for a few months and in that time she has been looked after by excellent staff who are very caring.

Recently she celebrated her 100th Birthday, and the staff were enthusiastic and caring, and the family can't thank them enough.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review for Riversdale. It is lovely to hear how well your mum is being cared for by our wonderful team. Everyone at Riversdale enjoyed celebrating your mum's 100th Birthday with her and all the family. I will share your lovely comments with all of the team.

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Review from K J (Daughter of Resident) published on 20 January 2023 Submitted via Website
Overall Experience

We are increasingly concerned about staff shortages and mistakes. The management has admitted they are unable to meet needs. Sadly, we are resorting to ringing Adult Services emergency helpline for advice and intervention. On the plus side, there are carers here who go above and beyond and are the glue holding this place together. I write this review after previously leaving excellent comments a few years ago.

Reply from Lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. We would like to reassure you that the home is always staffed to the required level to meet the needs of all Residents. As you are aware, we have been unable to recruit permanent nurses into the home. As a result, the home has been using agency nurses to cover shifts....  

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Review from M H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

The care home staff are second to none. They provide my mother with outstanding care. It is clear that they not only take pride in their role. They genuinely care about the resident's well-being. My mother turned 100 whilst she was in the home, and the manager, together with the carers, made such a fuss of her and made sure it was memorable. You are always dubious when choosing a nursing home; however, for us, we couldn't have picked a better one.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your lovely review. We know how difficult it is when a loved one needs support in a care home, but at Riversdale, the team work hard to provide excellent care and support not only for their health but also for their well-being. I will share your kind comments with the team.

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Review from S C (Resident / Service User) published on 3 October 2022 Submitted via Postal Card
Overall Experience

This is my home; I love it here. The staff are amazing, they are all so lovely and helpful. The manager clearly helps us and is easy to talk to. The food is really good and tasty. The garden has been wonderful over the summer. The home is so welcoming, and the activities are good. The cleaners are fantastic, and the home always smells lovely and clean. This home is boos. Could not wish for a better place to be.

Reply from lynn Billingham, Business Development Manager at Riversdale

It is wonderful to receive such a positive review from someone who lives in the home. We are pleased to hear how happy you are with the manager and all the team and how much you enjoyed the garden over the summer months. I will share your comments with all the team.

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Review from M N (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

Mum has been a resident here since April 2021 and has settled really well. She has moved to a cooler ground-floor room where there is more hustle and bustle and it suits her so much better. She eats well and is very well cared for. The staff are all very good to her and she is very content. Her room is nice and all concerns have been sorted.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review for our home. It is wonderful to hear how happy and well cared for your mum is. The team works hard to ensure residents settle in quickly and are always happy to discuss concerns and resolve them quickly for everyone's peace of mind.

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Review from P B (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

Mum has only been here a couple of weeks but has settled in very well due to the very caring staff.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review. It is lovely to hear how well your mum has settled in.

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Review from Ray J (Husband of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

Although my wife and I wish we didn't need to use the home we have found it friendly and extremely courteous to both my wife and myself.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review. We know how hard it is when you have to make the difficult decision of placing a loved one in a care home. We are pleased to hear how friendly and courteous all the staff have been in the home.

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Review from John D (Friend of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

My first impressions of the home were average. However, the first visit was when there were Covid restrictions, and I realised things were difficult, but the staff were very friendly and helpful. After subsequent visits, I have found my impression to have changed. After seeing how the staff approach the residents and interact with them, I am very satisfied with the care given to my friend and how they show their concern for her welfare. In other words, I am really happy with the standard of care given.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review of our home. It is lovely to hear how pleased you are with the care given and how friendly and helpful they are towards your friend and all the residents.

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Review from T M (Daughter-in-law of Resident) published on 12 June 2022 Submitted via Postal Card
Overall Experience

My father-in-law has resided at Riversdale for more than three years now. He has always received excellent care from consistently good staff. They have always been friendly and welcoming to me when I have visited, finding them reassuring and knowledgeable about his care. The home is under what seems a constant state of improvement with regard to the fabric of the building and the furniture provided. He has always enjoyed the food too.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your lovely review. We are pleased to hear about the excellent care your father-in-law receives from all the team. We will pass your comments on to the team.

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Review from Susan F (Son of Resident) published on 12 June 2022 Submitted via Postal Card
Overall Experience

My experience of Riverdale Nursing Home is that they are very hard working - putting their residents first. It's good teamwork, and my father is very happy to be there. At present, they are preparing for the Jubilee, and I think it's nice that they - the staff - are making that extra effort.

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. It is lovely to hear how happy your dad is. Celebrating events like the Jubilee is wonderful for our residents; we look forward to seeing all the photos of the event.

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Review from Paul W (Private Carer of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

I'd been supporting my client at home for four years prior to him moving to Riversdale here on Wirral. I now visit him once a week to chat, do crosswords, read the newspaper and go out for a walk whenever the weather permits. During the pandemic, visits were either non-existent or few and far between, which I fully understand. The service from every member of the staff team during this time was amazing. They kept me up to speed with my clients day to day conditions. I feel that the entire staff team are just brilliant in every way. caring (as you'd expect) but I feel they really do offer an excellent service to the residents, their families and friends plus other visitors. Riversdale is a very calming place to be, full of humour, good-natured banter and a reassuring place for all residents and clients. It's brilliant!

Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for you wonderful review about our Riversdale. I will share your comments with all the team!

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Review from James W (Friend of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

I have nothing but praise for all the staff from the cleaners to the management and how they look after a very close friend of mine, he has dementia. They have been brilliant to my friend given the problems due to Covid restrictions and have always given me a warm welcome when I take him out.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Riversdale

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Riversdale.

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Review from Bernie F (Daughter of Resident) published on 14 March 2016 Submitted via Website
Overall Experience

This Care Home is amazing. My mum has been there for four weeks and hopefully staying long term. The staff are the most caring lovely people you could ever wish to meet . The food is great mum very happy there which we were shocked as she never wanted to go into a nursing home . Well done all the staff!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Riversdale.

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Riversdale.

Accreditations

There are no accreditations posted yet for Riversdale.

Meet the Team (1)

Chloe Bowe
Chloe BoweJob Title:Home ManagerJoined: 2026

Chloe is the Home Manager at Riversdale Care Home with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Chloe has many years of experience in the care sector and is committed to providing a high–quality service.

She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Chloe is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riversdale to verify any information. View our terms and conditions. Riversdale has an Enhanced Service -more info.