Riversdale

14/16 Riversdale Road, West Kirby, Wirral CH48 4EZ
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9.3 26 Reviews
  • Riversdale, Wirral
Riversdale offers residential care to up to 40 people living with a range of care needs, as well as those living with dementia.

Situated in a beautiful residential area in West Kirby, Merseyside, it is adjacent to South Parade and West Kirby Beach and close to local amenities and transport links.

The home has three floors, with a lift for ease of access. There are communal areas for socialising and the home has its own garden. The Activities Co-ordinator provides a range of activities, events and trips out to support the health and well-being of residents.

Mealtimes represent an important part of the day and provide a great opportunity for residents to socialise and relax. The onsite chefs prepare nutritionally balanced meals to cater for every dietary need.
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Care Provided by Riversdale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

(These prices are only a guideline, please contact Riversdale to find out the exact price for your requirements.)

Contact Riversdale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riversdale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Clare Holland (Manager)

Local Authority / Social Services

Admission Criteria

  • All rooms charged at SS 3Star rate plus NHS Banding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • The home has some off road parking at the front of the home.

Riversdale Reviews (26)

9.3

Riversdale has a Review Score of 9.3 (9.282) out of 10, based on 7 reviews in the last 2 years.
Over all time Riversdale has 26 reviews.

Overall Experience
  • 21
  • 4
  • 0
  • 1
  • 0
Date Published
  • 26
  • 0
  • 1
  • 7
  • 19
Reviewer Connection to Riversdale
  • 13
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from John D (Friend of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impressions of the home were average. However, the first visit was when there were Covid restrictions, and I realised things were difficult, but the staff were very friendly and helpful. After subsequent visits, I have found my impression to have changed. After seeing how the staff approach
the residents and interact with them, I am very satisfied with the care given to my friend and how they show their concern for her welfare. In other words, I am really happy with the standard of care given.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for taking the time to submit a review of our home. It is lovely to hear how pleased you are with the care given and how friendly and helpful they are towards your friend and all the residents.

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Review from T M (Daughter-in-law of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has resided at Riversdale for more than three years now. He has always received excellent care from consistently good staff. They have always been friendly and welcoming to me when I have visited, finding them reassuring and knowledgeable about his care. The home is under what seems
a constant state of improvement with regard to the fabric of the building and the furniture provided. He has always enjoyed the food too.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your lovely review. We are pleased to hear about the excellent care your father-in-law receives from all the team. We will pass your comments on to the team.

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Review from Susan F (Son of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Riverdale Nursing Home is that they are very hard working - putting their residents first. It's good teamwork, and my father is very happy to be there. At present, they are preparing for the Jubilee, and I think it's nice that they - the staff - are making that extra effort.
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for your review. It is lovely to hear how happy your dad is. Celebrating events like the Jubilee is wonderful for our residents; we look forward to seeing all the photos of the event.

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Review from Paul W (Private Carer of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd been supporting my client at home for four years prior to him moving to Riversdale here on Wirral. I now visit him once a week to chat, do crosswords, read the newspaper and go out for a walk whenever the weather permits. During the pandemic, visits were either non-existent or few and far between,
which I fully understand. The service from every member of the staff team during this time was amazing. They kept me up to speed with my clients day to day conditions. I feel that the entire staff team are just brilliant in every way. caring (as you'd expect) but I feel they really do offer an excellent service to the residents, their families and friends plus other visitors. Riversdale is a very calming place to be, full of humour, good-natured banter and a reassuring place for all residents and clients. It's brilliant!
Reply from lynn Billingham, Business Development Manager at Riversdale

Thank you for you wonderful review about our Riversdale. I will share your comments with all the team!

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Review from James W (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all the staff from the cleaners to the management and how they look after a very close friend of mine, he has dementia. They have been brilliant to my friend given the problems due to Covid restrictions and have always given me a warm welcome when I take him out.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Riversdale

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Riversdale.

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Review from Bernie F (Daughter of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Care Home is amazing. My mum has been there for four weeks and hopefully staying long term. The staff are the most caring lovely people you could ever wish to meet . The food is great mum very happy there which we were shocked as she never wanted to go into a nursing home . Well done all the staff!
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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Riversdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Riversdale is calculated as follows: ( (62 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.575 Points relating to the number of positive Reviews for Riversdale is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Clare

Clare Holland

Job Title: Manager Joined: 2023

Clare is the Home Manager at Riversdale Care Home with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Clare has many years of experience in the care sector and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Clare is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riversdale to verify any information. View our terms and conditions. Riversdale has an Enhanced Service - more info.