Aaron Court Care Home, Ellesmere Port, Cheshire
Aaron Court Care Home, Ellesmere Port, Cheshire
Aaron Court Care Home, Ellesmere Port, Cheshire

Aaron Court Care Home is based in South Wirral, Cheshire, and is well-known throughout the local community for its high standard of residential and nursing care, together with caring for people living with dementia.

This purpose-built home has undergone an extensive refurbishment and offers a warm and homely atmosphere inside and beautifully appointed grounds outside.

The home and management maintain strong links with the community and local health authorities.

Group: New Century Care

Person in charge: Lindsey Bevan (Regional Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 73

Shared Rooms: 0

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Parking available for visitors.

Latest Care Quality Commission* Report on Aaron Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Aaron Court Care Home has a Review Score of 7.5 (7.498)

The Review Score of 7.5 (maximum of 10) for Aaron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Aaron Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.111 for Aaron Court Care Home is calculated as follows: ( (35 Excellents x 5) + (17 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 72 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.387 Points relating to the number of positive Reviews for Aaron Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.6 Target = 0.137

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aaron Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Aaron Court Care Home

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1

My father-in-law was resident here for 4 weeks during early 2017.
I wrote a letter raising a number of issues, it would be nice to receive a reply.
Issues included poor assessment process and the wrong environment for my father-in-law's needs.
Restricted areas for socialising, lack of activities.
Understaffing and strong unpleasant smell.
On a positive, all the staff were lovely and were working very hard.

How likely would you be to recommend Aaron Court Care Home? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Lindsey Bevan, Home Manager at Aaron Court Care Home responded to this review on 18 Oct 2017:

Dear Debra,

Please accept my sincere apologies for your father-in-law’s experience in Aaron Court earlier this year.

I would like to take this opportunity to advise you that Aaron Court is now under new management, as of August 2017, and an extensive, inclusive Activities Program we have, lead by two excellent Activities Coordinators.

Any assessment of residents choosing to move into Aaron Court are completed by myself, the home manager, and one other registered Nurse so please be assured the placement of residents is suited to their presenting needs.

There are many improvements underway, and more planned for 2018, including that the home is freshly fragrant and staffed to appropriate ratios.

We are pleased to hear though that you found the staff to be lovely, we do agree, and certainly strive to maintain this staff morale and relationship with residents and relatives.

If you would like to discuss any of the concerns you had, I would welcome your phone call here at Aaron Court, and the opportunity to reassure you of the positive direction the home is taking.

This is the second care home my mum has been in permanently. I was heartbroken having to make this decision, but since she ahs been at Aaron Court Care Home her wellbeing has improved and she has gained weight. The staff at Aaron Court have helped reassure me in the way they care and provide for her needs and I believe they work very hard to keep my mum comfortable and safe. When issues have occurred the staff and management are very proactive to resolve and improve. I am very happy my mum is here.

How likely would you be to recommend Aaron Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My uncle has recently passed away after spending 3 years in Aaron court, spending the last 12months in palliative care suffering from Alzheimer's. The staff have been wonderful, treating him with respect and compassion. We have never had any cause for complaint.

How likely would you be to recommend Aaron Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A fabulous home with caring staff. Everyone is so dedicated, compassionate and very caring. They are also there for the family giving support whenever it is needed. Very clean, lovely food and always welcoming. They love their job, and we're very glad that they do. We couldn't have wished for better for our mum. She died 29th June and the staff were wonderful.

How likely would you be to recommend Aaron Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our mum has been at Aaron Court for 3 years. I would just like to say how brilliant, caring and dedicated the staff are. From the sisters, carers, domestics and kitchen staff. Our mum passed away June 29th and the months leading up to that were quite upsetting. We could not have managed without these amazing people. Many times they loaned us their shoulders whilst we were upset and always managed to give us a hug. Our mum was treated like royalty. A big thank you to all the staff.

How likely would you be to recommend Aaron Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunty has been a resident for a while, generally things are ok but the problem seems to be the food quality. My aunt is not very demanding and only complains when something is wrong. Most of the staff are fine but as always a few are not so pleasant. From my side of things, I have difficulty getting any information from the home about any problems. I have looked at most of the care homes in the Chester area and this was the best we came across. If they could organise things better, this would be first class.

How likely would you be to recommend Aaron Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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