Station House

Victoria Avenue, Crewe CW2 7SF
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9.8 32 Reviews
  • Station House, Crewe
At Station House you can expect a warm welcome as soon as you step through the door of the modern care home in the leafy residential area of Crewe in Cheshire. The dedicated team provides respite and permanent nursing care, including those living with dementia.

Designed with residents in mind, bedrooms at the Cheshire home are generously sized and some offer direct access to the garden.

Station House also offers welcoming living areas, a café and hair and beauty salon. The spacious garden, complete with lawns, water features, a gazebo, pergola and seating areas is a tranquil space for residents to enjoy, and the home even has room for its own nine-hole mini golf course!

Station House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1739
  • Self-Funded Nursing Dementia Care: from £1829
  • RESPITE Self-Funded Nursing Care: from £1739
  • RESPITE Self-Funded Nursing Dementia Care: from £1829

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Station House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Okhae (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (2)

Station House Reviews (32)

9.8

Station House has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years.
Over all time Station House has 32 reviews.

Overall Experience
  • 22
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  • 2
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  • 3
Date Published
  • 32
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  • 13
  • 19
Reviewer Connection to Station House
  • 13
  • 6
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  • 2
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  • 1
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  • 1
  • 1
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Total of 32, showing 21-32
Review from Deborah C (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank you all for the kindness and care you have shown to my mother over her 10-weeks stay with you all from December to February 2020/2021.
It was very difficult to hear of my Mum's accident, and not being unable to come back to the UK during the Covid pandemic made it even harder.
However,
I was able to speak with my mum many times, and she was always very pleased with her care and all the lovely staff she had to help her recover from her fractured hip and leg. She spoke of the friendliness and patience shown to her with some lovely special touches to help cheer her up, such as making sure she had the bird table in front of her window to watch the birds and squirrels, the nurse carers getting her favourite bread for her toast and jam, the books and magazines they picked out for her, and so many nice chats she had with you all. All of these special touches and the nursing and physiotherapy made such a difference to her, and we all very grateful to you.
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Review from Jose A (Respite Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recently at Station House for rehabilitation care after breaking my hip. I was there for two weeks. The home was clean and the staff were extremely helpful, caring. I could not have wished to stay in a better place. It was a funny, happy team. The food was excellent.
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Review from Sharon G (Daughter of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home leaves a lot to be desired. My mum was admitted for respite with a broken leg and diabetes. She was hardly moved from her dismal room in the three months of being there which led to her getting low and depressed. The food was also of extremely poor quality and not of a balanced diet for
a diabetic nor anyone else for that manner. I raised concerns to the management team on a few occasions to no improvement.
I then discovered that my mum was not receiving the medication that she should have for the osteoporosis and questioned this. This went on for a further 3 weeks and still had not been given the medication.
She then unfortunately, had a stroke and was admitted again to hospital.
I would never wish for anyone I know and love to be admitted to this supposed care home.
Reply from Samantha Debenham, Personal Assistant at Station House

Thank you for your feedback on Station House in relation to your mum’s respite stay. We were concerned about the issues you raised during your mum’s stay. Whilst we managed to resolve those concerns that were within our control, we recognise that the hospital did not prescribe your mum’s medication at discharge, which caused delays.
Because the GP assigned to your mum on her discharge was not from the GP practice linked to our care home, the GP had to follow the full, and lengthier, process before he could prescribe.

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Review from Maureen C (Respite Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We found the service at Station House superb, the food was very good and all the staff were very pleasant and caring. It was very clean and partners can eat in the dining room with your family member on a Sunday lunch which was very nice.
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Review from Rosie G (Daughter of Resident) published on 28 June 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was admitted to this home from hospital.


It is not a home that I can praise in any manner or recommend.

Reply from Amy Wilson, AD at Station House

We appreciate you taking the time to review Station House and we are truly sorry to hear your concerns. We have listened to your feedback and we are pleased to advise that action has now been taken to resolve the issues you have raised. Once again we apologise that you feel that the overall standard of the home is not satisfactory

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Review from Alan Anthony U (Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ideal.
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Review from Joan W (Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant staff, very willing to help.
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Review from Dorothea W (Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the care was excellent, the food was excellent- couldn't ask for more. I got plenty of care and attention.
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Review from C P (Resident) assisted by family/friend published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed everything here. Very clean here.
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Review from Graham O (Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was sent to Station House, after a stay in hospital by social services. The staff are very caring and professional and I cannot thank them enough for everything they have done. When I came out of hospital I could not walk but they have been as supportive as possible and I am now able to do so with
the help of a frame.
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Review from E T (Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Station House for only 5 weeks and in that time I found the home very comfortable, plus the staff were excellent, and very friendly and cheerful at all times. I would recommend the home to anyone looking to have family staying there.
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Review from S F (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am reviewing Station House on behalf of my late mother who passed away on 13th November 2015, having stayed for three and a half months. During this time mum was treated with care, dignity and respect by kind staff. Nothing was too much trouble. The nursing care mum received was excellent. The doctor
and nurse easily available to visit mum and speak to me. Each day I visited mum at meal times to encourage her to eat. I could see the staff tried their best to keep mum's spirits up, mine too!! Sadly at 93 years mum's life had run it's course. On the positive side I have good memories of mum in Station House and I am grateful and appreciative.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Station House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Station House is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) ) ÷ 149 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.915 Points relating to the number of positive Reviews for Station House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 13 Positive Reviews ÷ 14.2 = 0.915
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Julie

Julie Okhae

Job Title: Home Manager

I’ve been a Home Manager since 2007 and have achieved my Level 4 leadership and management qualification as well as leadership in dementia accredited by Worcester University.


I worked for another large organisation previously, and I liked the structure and support that I received. I felt that Care UK was a perfect fit for me, and I really took on board the Care UK visions and values.


I believe it’s important for a Home Manager to be patient, kind, and have good communication skills. You need to work with the team to provide the best possible care for residents within the home and improve the team’s skills to provide a pathway for progression.


I love spending time with residents, and I feel proud when I see they are happy and well cared for. The most important part of my role is to ensure that residents are safe and well cared for and that the home is maintaining quality in line with CQC regulations.


I enjoy mentoring colleagues and supporting them to succeed in their careers. All the Team Leaders at Station House have progressed from being a carer, and I enjoy seeing them grow and develop. I feel happy when I see that the team is happy and working together as a team.


I also feel proud when the home has positive feedback from residents, relatives and visiting professionals.

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