I am happy with the staff and the home they are very friendly and helpful and so caringK S(Next of Kin)
I am happy with the staff and the home they are very friendly and helpful and so caringK S(Next of Kin)
At Station House you can expect a warm welcome as soon as you step through the door of the modern care home in the leafy residential area of Crewe in Cheshire. The dedicated team provides respite and permanent nursing care, including those living with dementia.
Designed with residents in mind, bedrooms at the Cheshire home are generously sized and some offer direct access to the garden.
Station House also offers welcoming...
At Station House you can expect a warm welcome as soon as you step through the door of the modern care home in the leafy residential area of Crewe in Cheshire. The dedicated team provides respite and permanent nursing care, including those living with dementia.
Designed with residents in mind, bedrooms at the Cheshire home are generously sized and some offer direct access to the garden.
Station House also offers welcoming living areas, a café and hair and beauty salon. The spacious garden, complete with lawns, water features, a gazebo, pergola and seating areas is a tranquil space for residents to enjoy, and the home even has room for its own nine-hole mini golf course!
Station House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Contact Station House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Station House for full pricing details and T&Cs.
Station House has a Review Score of 9.1 (9.083) out of 10, based on 11 reviews in the last 2 years.
Over all time Station House has 35 reviews.
Your contactability is appalling. No one in administration, reception ever answers the phone. Tried both at least eight times. Really poor. Aware of a visitor bypassing testing by one of your staff, saying just say you did the test yesterday! Saw visitors not wearing masks. This is very worrying....
Your contactability is appalling. No one in administration, reception ever answers the phone. Tried both at least eight times. Really poor. Aware of a visitor bypassing testing by one of your staff, saying just say you did the test yesterday! Saw visitors not wearing masks. This is very worrying. During a visit asked questions about Mum's account balance, no one could answer, really poor. Was told would get a call back when a member of staff returns later in the week. Never received any call. Positively, carers and nurses looking after Mum are excellent. Very impressed. I have marked management staff poor below as this relates to administrative, customer service, account staff etc.
Thank you for taking the time to give feedback on Station House. We are delighted to hear your excellent review of the staff and the care and support your mum receives here. We are aware of the difficulties relatives are currently experiencing in telephoning the home and we are working hard to...
Thank you for taking the time to give feedback on Station House. We are delighted to hear your excellent review of the staff and the care and support your mum receives here. We are aware of the difficulties relatives are currently experiencing in telephoning the home and we are working hard to resolve this as a matter of urgency. We are extremely concerned around the comment raised about visitor testing, and this will be investigated. The safety of everyone living and working at Station House is our absolute priority, and we have very strict policies for visitors entering the home.
I have been treated with respect and understanding whenever I have visited or raised any concerns I may have...
I would like to say a big thank you to the staff for looking after my aunt and allowing me to have peace of mind whilst she resides there.
I would not recommend this home to anyone. My mum was in this home for around six weeks. It’s not what it looks like in the brochure. She was left in her room for hours on her own, waited a long time for carers to come when she needed the toilet. I was really disappointed with the standard of care....
I would not recommend this home to anyone. My mum was in this home for around six weeks. It’s not what it looks like in the brochure. She was left in her room for hours on her own, waited a long time for carers to come when she needed the toilet. I was really disappointed with the standard of care. Every time I rang to see how my mum was no one answered the phone. Very frustrating when all you want to know is how your loved one is. Did not see any activities going on. She had five falls while she was there. Please choose this home carefully.
Many thanks for taking the time to review Station House. We always encourage relatives to speak directly with the home manager if there are any concerns so that we can address them immediately. Our management team did speak on numerous occasions with a member of your family, which put her mind at...
Many thanks for taking the time to review Station House. We always encourage relatives to speak directly with the home manager if there are any concerns so that we can address them immediately. Our management team did speak on numerous occasions with a member of your family, which put her mind at ease. On the occasion we spoke with you, no complaints and concerns were made. As you can appreciate group activities have been difficult to organise during the pandemic, but with restrictions easing and a new lifestyle colleague onboard, residents are enjoying our new activity programme.
It was very difficult to hear of my Mum's accident, and not being unable to come back to the UK during the Covid pandemic made it even...
However, I was able to speak with my mum many times, and she was always very pleased with her care and all the lovely staff she had to help her recover from her fractured hip and leg. She spoke of the friendliness and patience shown to her with some lovely special touches to help cheer her up, such as making sure she had the bird table in front of her window to watch the birds and squirrels, the nurse carers getting her favourite bread for her toast and jam, the books and magazines they picked out for her, and so many nice chats she had with you all. All of these special touches and the nursing and physiotherapy made such a difference to her, and we all very grateful to you.
I was recently at Station House for rehabilitation care after breaking my hip. I was there for two weeks. The home was clean and the staff were extremely helpful, caring. I could not have wished to stay in a better place. It was a funny, happy team. The food was excellent.
I was recently at Station House for rehabilitation care after breaking my hip. I was there for two weeks. The home was clean and the staff were extremely helpful, caring. I could not have wished to stay in a better place. It was a funny, happy team. The food was excellent.
This care home leaves a lot to be desired. My mum was admitted for respite with a broken leg and diabetes. She was hardly moved from her dismal room in the three months of being there which led to her getting low and depressed. The food was also of extremely poor quality and not of a balanced diet...
I would never wish for anyone I know and love to be admitted to this supposed care home.
Thank you for your feedback on Station House in relation to your mum’s respite stay. We were concerned about the issues you raised during your mum’s stay. Whilst we managed to resolve those concerns that were within our control, we recognise that the hospital did not prescribe your mum’s medication...
Thank you for your feedback on Station House in relation to your mum’s respite stay. We were concerned about the issues you raised during your mum’s stay. Whilst we managed to resolve those concerns that were within our control, we recognise that the hospital did not prescribe your mum’s medication at discharge, which caused delays.Because the GP assigned to your mum on her discharge was not from the GP practice linked to our care home, the GP had to follow the full, and lengthier, process before he could prescribe.
We found the service at Station House superb, the food was very good and all the staff were very pleasant and caring. It was very clean and partners can eat in the dining room with your family member on a Sunday lunch which was very nice.
We found the service at Station House superb, the food was very good and all the staff were very pleasant and caring. It was very clean and partners can eat in the dining room with your family member on a Sunday lunch which was very nice.
My mother was admitted to this home from hospital.
It is not a home that I can praise in any manner or recommend.
My mother was admitted to this home from hospital.
It is not a home that I can praise in any manner or recommend.
We appreciate you taking the time to review Station House and we are truly sorry to hear your concerns. We have listened to your feedback and we are pleased to advise that action has now been taken to resolve the issues you have raised. Once again we apologise that you feel that the overall standard of the home is not satisfactory
Ideal.
Ideal.
A very pleasant staff, very willing to help.
A very pleasant staff, very willing to help.
I thought the care was excellent, the food was excellent- couldn't ask for more. I got plenty of care and attention.
I thought the care was excellent, the food was excellent- couldn't ask for more. I got plenty of care and attention.
Enjoyed everything here. Very clean here.
Enjoyed everything here. Very clean here.
I was sent to Station House, after a stay in hospital by social services. The staff are very caring and professional and I cannot thank them enough for everything they have done. When I came out of hospital I could not walk but they have been as supportive as possible and I am now able to do so...
I was sent to Station House, after a stay in hospital by social services. The staff are very caring and professional and I cannot thank them enough for everything they have done. When I came out of hospital I could not walk but they have been as supportive as possible and I am now able to do so with the help of a frame.
I was at Station House for only 5 weeks and in that time I found the home very comfortable, plus the staff were excellent, and very friendly and cheerful at all times. I would recommend the home to anyone looking to have family staying there.
I was at Station House for only 5 weeks and in that time I found the home very comfortable, plus the staff were excellent, and very friendly and cheerful at all times. I would recommend the home to anyone looking to have family staying there.
I am reviewing Station House on behalf of my late mother who passed away on 13th November 2015, having stayed for three and a half months. During this time mum was treated with care, dignity and respect by kind staff. Nothing was too much trouble. The nursing care mum received was excellent. The...
I am reviewing Station House on behalf of my late mother who passed away on 13th November 2015, having stayed for three and a half months. During this time mum was treated with care, dignity and respect by kind staff. Nothing was too much trouble. The nursing care mum received was excellent. The doctor and nurse easily available to visit mum and speak to me. Each day I visited mum at meal times to encourage her to eat. I could see the staff tried their best to keep mum's spirits up, mine too!! Sadly at 93 years mum's life had run it's course. On the positive side I have good memories of mum in Station House and I am grateful and appreciative.
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There are no upcoming events for Station House.
There are no accreditations posted yet for Station House.
I’ve been a Home Manager since 2007 and have achieved my Level 4 leadership and management qualification as well as leadership in dementia accredited...
I’ve been a Home Manager since 2007 and have achieved my Level 4 leadership and management qualification as well as leadership in dementia accredited by Worcester University.
I worked for another large organisation previously, and I liked the structure and support that I received. I felt that Care UK was a perfect fit for me, and I really took on board the Care UK visions and values.
I believe it’s important for a Home Manager to be patient, kind, and have good communication skills. You need to work with the team to provide the best possible care for residents within the home and improve the team’s skills to provide a pathway for progression.
I love spending time with residents, and I feel proud when I see they are happy and well cared for. The most important part of my role is to ensure that residents are safe and well cared for and that the home is maintaining quality in line with CQC regulations.
I enjoy mentoring colleagues and supporting them to succeed in their careers. All the Team Leaders at Station House have progressed from being a carer, and I enjoy seeing them grow and develop. I feel happy when I see that the team is happy and working together as a team.
I also feel proud when the home has positive feedback from residents, relatives and visiting professionals.
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