St Alban's Nursing Home

My father can be a challenge so his first couple of weeks were not without bumps in the road but all managed by the team. As time has progressed he is more comfortable and relaxed. I am more comfortable as I know that he is safe. All the staff members are lovely with him despite his erratic behaviour. What I appreciate the most is that the staff treat him as an individual, each in their own way with warmth. He is convinced that he is in a hotel in his alternate universe. This is a a testament to the "service" he is receiving!.

My dad has been looked after very well. What I like is all the games they do with the residents. I am very happy with my Dads care. Some of the window units need replacing.

Staff are always very helpful and polite and are very approachable. They also managed to get the right funding for my husband. He has dementia and needs a one to one care. I must say they are brilliant with him as he's often very agitated, sometimes aggressive and wondersome, especially at night. If there are any problems the home will always give me a phone call so I'm always kept informed. I think the staff could interact with him a bit more but I know that depends on his mood. Overall I am very happy wtih the home and care my husband receives.

My elderly father has been in St Alban's Nursing Home since the end of January. The care he has received has been of a high standard. The staff are always helpful, even when working in extremely difficult situations.

2. I would like a more formal report for family, a little like a school report. Providing a basic summary of progress, deterioration, additional needs and recommendations that family can use to reflect upon.

Excellent care for my wife.

Rooms, facilities and cleanliness I have found to be good. I never visit at meal times, as this would take away time I spend with her, but I do look at the menu and the choices offered give a well-balanced diet.

The staff and management are very good and my daughter is looked after very well, everyone is very kind and caring to us as well as my daughter.

I am so happy Mum got to stay in St Alban's, as she got to stay in the community she has lived in for nearly thirty years. Thank you for the amazing birthday afternoon tea recently, which meant Mum could have a special time with her friends and family.

She is now on her way to her 100th birthday and looking forward to it.

Thanks to the caring and friendly staff my dad has settled in well at St Alban's Nursing Home. Everyone is very welcoming, kind and understanding. Great efforts are made to ensure that my dad's needs are catered for and there is a range of activities on offer to keep him entertained. Unfortunately living away I cannot visit often, but I am happy to know that he is being looked after very well.

Brilliant staff who treat all the residents as you'd wish for your relatives to be cared for. The home is clean and comfortable and the staff are very friendly and caring. I would recommend this home without hesitation.

The staff are all amazing. Thank you so much, everyone.

It was the hardest decision ever for our family to accept we needed nursing care for my brother and for him to lose his independence and home that he loved. I cannot thank all the staff (across all roles) at St Alban's enough for what they have done since my brother moved in, not only have they made my brother feel safe, loved and happy, they have made me feel the same too. Settling in to life at the home was very quick, getting to know all the staff and having fun with them. Whilst supporting my brother they are also supporting me and holding me up through this really difficult time. I am welcome in the home whenever I like to see my brother and it feels like my second home, always welcomed with a smile and lots of happy faces when I bring my dog along too. The home is always spotlessly clean and smells the same everyday. The food is amazing and all home cooked. Cups of tea are always offered whenever I want which often comes with a hug if needed.

The most outstanding feature of the care home is the way the staff have worked hard to get to know my mother, taking time to talk to her and appreciate her. This has made all the difference to her every day life. My mother has been in other nursing homes but it is at St Alban's Nursing Home that the staff fully cater to her needs.

The home has ample security measures, the staff are friendly and take time to know the residents and their needs and requirements and the families who come to visit them, the rooms are neat and tidy and cleaned daily. The meals look lovely. Could do with slightly more parking.

My cousin has lived here for over a year. She was living on her own in Fleetwood for more than thirty years. She is settled and happy, after a period of settling in. She joins in activities, which she is able to do. At ninety-one years old things have changed so much for her and, we are happy to say, for the better. All the staff are very helpful and we are greeted with a smile, which means a lot.

This, along with high standards of professionalism, gives the reassurance that loved ones are in the best place, with the welcoming approach to family visits and willingness to keep you informed and involved with the care of loved ones.

The care manager is professional and actively involves me in my husband's care, and listens to my suggestions. This is done sensitively as my husband's needs are changing and becoming more complex. I feel my views and suggestions are considered. Thus I still feel part of my husband's care. My only suggestion is to develop the activities further to enhance the resident's lived experience and maintain their quality of life.

I can not thank St Alban's enough for their care of my grandmother. Both my dad and sisters are very grateful for the dignity you showed her and would wholeheartedly recommend St Alban's to anyone considering a nursing home.