St Alban's Nursing Home

I’m delighted how well my mum has settled, it’s always a pleasure to go to the home, all the staff are so welcoming. My mum is happy and so well cared for, when I go she is smiling, chatting to others and she loves the meals. I’m so happy she is here, thank you.

Overall the carers and nursing staff are very good but as a family, we had a few issues regarding my Mum's care. The latest being that Mum needs a specialist chair which the home will not provide and she has been given notice to leave. We feel that it is the management who are failing in their duty of care, especially as Mum fell and broke her hip whilst in their home. Mum is 88 years old and would be devastated if she knew she was the centre of all this turmoil.

This nursing home is very good. Very friendly and Mum likes being here. It is reassuring to myself that she is being looked after well and cared for.

My friend is very happy in St. Alban's Nursing Home. They try their best to keep her comfortable, even cooking her separate meals when she doesn't want what has been cooked. All the staff do their very best with everyone.

Staff very helpful and informative. Excellent knowledge of Mum's situation and understanding of her needs for dementia and other physical needs. Reassured me that they are able to deal with Mum's complex problems and I am totally happy with her being at this home. Each visit she is happy, seems to have a good rapport with staff who attend and respond to her requests whenever she wants. Staff could not be more helpful and supportive. Home is spotlessly clean, food very good and snacks always available.

All my mum's care was explained to me in detail on April 3rd 2019 and I came away happy knowing my mum is getting all the attention and needs she requires, the staff are excellent. We know for sure as a family our mum is in the best place for her care. We can't praise them enough.

The manager of the home took me through the review of my husband with care and dignity. I know that my hubby couldn't be in better hands. All the staff are really wonderful and caring. They do a wonderful job. Bless them all.

After several changes of management over six years, the present management has consolidated several aspects of care over the last 12 months. The Clinical Leader is now a separate role to all the other issues arising from care in the nursing home. Significant refurbishment has taken place in both patient rooms and in the corridors. Efforts are made for in-house activities in the main lounge, which affords social interaction for those residents wishing to participate.

Staff within the setting always do their best for the residents and work together really well as a team. Residents are always treated with dignity, and health concerns are always acted upon. I feel that management and nursing staff do a difficult job but are always approachable and helpful. This attitude filters down to all levels of staff - housekeeping/cooking etc. I do not have any concerns and I know that my mum is well cared for at all times.