Alston View Nursing & Residential Home

Totally appalling experience.

My mum has deteriorated massively in the four weeks she has been at Alston View and has already had a fall there, making her terrified of falling. She could stand and walk when she went in but now cannot currently do either. From day 1 we frequently found her alone in her room during the day distressed. She has been offered drink against her SALT diet guidelines putting her at risk of aspiration pneumonia/choking (now with safeguarding). The manager was helpful before admission but day one after admission has been defensive, even hostile and difficult. Do not put your relative into care at Alston View, some lovely carers but little concern from management for my relative, only their convenience. From walking & sharing company with others she is now depressed & now practically bed bound. Desperate to get a move.

My mother has been a nursing care resident since December 2018 and although there have been a few ups and downs along the way, we have always had confidence in Alston View. It would also be fair to say that there has been a dramatic improvement over past few months and I put this down to the open and transparent management style of the manager. Whenever I have concerns, she always finds time to speak to me and puts my mind at rest. I firmly believe the overarching principle of the management team is to ensure all residents are treated with the utmost respect, empathy and understanding and I am pleased to report that this sentiment is shared across the board and that all the staff consistently uphold these high standards. Most importantly, I would unreservedly recommend Alston View as a first-class nursing and residential home.

My dear Husband is in Alston View. The staff are an amazing team. They look after the care and dignity of the residents with kindness and compassion. I cannot thank the team enough for the amazing work they do. I would highly recommend this place.

Amazing care home with amazing staff and Manager. The care my sister gets is outstanding and nothing is too much trouble for any of the staff and Christmas activities have been great!

I cannot thank all the staff enough.

Think the Nursing Home could 'up' their standards a little. My mother's room could benefit from cupboards being wiped along with bumper on side of the bed. Door handles need sorting been like that for 2 years! I feel sad to think that because she is bed-bound and not able to express herself then all these things do not matter. But they do. One carer last week fed my mother with a spoon and failed to wipe her face. I had to ask the carer to wipe it clean, which she did but with total disinterest. It's the basic kindness and care towards my mother is what I wish for but do not see much of this. There is much more I could say but things happen each time we visit and I come away upset.

My experience of Alston View and the staff is extremely positive. The attention to detail and care is second to none. My mum has been so ill but the staff and nurses have taken such good care of her. I cannot praise them enough.

It has been marvellous. Thank you so very much to everyone for taking such excellent care of my precious mum.

I visited my grandmother recently at Alston View Nursing Home. I must say that all the staff were lovely and my grandmother seemed to be really happy there. My grandmother's room is so cosy that it doesn’t look like it is in a care home. We could not be happier with her care. Thank you to everyone.