Care Homes Owned by Gray Care Group Ltd

This review is about my mum, though I work as Senior Hospital Doctor and as such have a good deal of experience of healthcare settings. We moved mum to Longton Nursing Home after looking after her at home for a year. She had a stroke and was very limited. She had deteriorated to the point we could no longer look after her and we looked for a place that could help us care for her. We chose Longton because of the people and the location. It's near to where we live but we were also struck by the people we met when we went to visit. That turned out to be true. Whilst the home is not beautiful, the care is excellent. We were struck by the numbers and availability of staff. They chatted happily and were always available to us. We felt included in their activities. They were responsive to our requests and when the time came that mum was dying they were immensely caring of us. This is a good place filled with good people who cared for us when we needed it.

Thank you to everyone for all their hard work & excellent care during this long hot summer! It has been a wonderful summer with so many thoughtful activities, the Summer Fayre & Fun Day. These are a key part of the week enjoyed by everyone, guaranteed to bring a smile to each and every face! We do not take this for granted & appreciate the huge amount of planning & time involved in bringing these activities to life! This summer has not been an easy one with the heat, trying to keep residents cool & hydrated whilst also feeling the heat & working long shifts night and day! Huge thanks & respect to everyone at Eliot House for getting through this difficult period with smiles and outstanding care! We are always impressed by the commitment & dedication of everyone at Eliot House & we were so pleased to see so many recently recognised for their long service! This is not just admirable but shows their commitment & dedication to caring for our loved ones & their families. We are so grateful.

Longton Nursing Home, Longton, Preston provided my dad Joseph, with professional and loving care during the last three weeks of his life. Staff were outstanding, from the careful personal care they provided to washing his clothes every day, to checking on the family, whatever time of day or night we were there. We would highly recommend this nursing home. First class

The whole team are:- caring, competent, patient, friendly to whole family, kind to everyone, dedicated, always ready to help, the home is the family. Can't praise it enough.

Whenever I or family and friends visit our family member the staff are very friendly, professional and approachable. The care I have witnessed given to every resident is second to none. Eliot House has the most wonderful atmosphere, and drinks are offered on every visit. Physical healthcare is excellent, and planned activities most days help to stimulate the residents. I have recommended Eliot House to a couple of my friends without hesitation.

I could not be more relaxed knowing my mother . Margaret, Is in excellent reassuring care of Eliot House residential care home . On every visit my mother seems to be in good spirits . All the staff are polite and helpful also .

Kind , caring and professional staff. You are made welcome on your visits and I always find it a happy, lively place with plenty of interaction between staff and residents. Lovely family , residents and staff summer party held in August was full of smiling faces and laughter.

my husband was transfered here from Hospital for end of life care, all the staff were wonderful i cannot thank them enough for the care they gave my husband in his last weeks. Also always asking me if i needed anything and very kind. in the treatment of everyone

I cannot praise the staff, the communication, the care and the attention to detail my Dad has received since going to Alston view.

So far we as a family are impressed with the care at Alston view

Without doubt, they made mums last months as good as it could have ever been, we are in awe of the team there.

Where do I start? The team at Eliot House are angels! From making that first visit to have a chat about Mum, to clearing out her room after her passing, everyone at Eliot House has been there for me. Not only did they take fantastic care of Mum; they looked after the immediate family as well. As I struggled in the first few weeks after moving Mum in, they were on hand every step of the way guiding, supporting and offering shoulders to cry on. They are highly experienced in dealing with dementia, and every member of the team cares. Nothing is too much trouble, and their hard work to ensure there are activities virtually every day for their residents must be recognised and applauded. The photos they shared of Mum joining in and laughing during activities, meant the world to me. And they warmly welcome wider family members into the fun - I had a lovely Mothers Day Afternoon Tea with Mum - all because of the hard work the team at Eliot House put in.

We have found Longton Nursing a relaxing and happy place. The staff always great every request etc. with a smile and always oblige our every request for any help we may need in the care of John who is quite settled there. The home is very well managed and have plenty of staff always on hand.

Thank you for all your help in looking after Brian so well.

My relative does a lot of happy smiling here.

Older (1980's) building so not up to modern room standard but this is more than made up for by quality of care. Staff seem cheerful and helpful most of the time despite often challenging residents. Entertainers most days (even have Alpaca visits).

During the nine months that my husband was a service user, we became part of the Longton Nursing Home family. Staff were caring, efficient and friendly. We were kept well-informed, and consulted when appropriate. Requests were listened to and generally acted upon. I would recommend this home to anyone looking for a place for a loved one.

3) Lady in question (sometimes has dirty nails and hair a bit unkept) could look cleaner

An overall negative experience I'm afraid over an 11 month stay. The Home is NOT in fact registered to provide (nor skilled up to provide) some of the categories this website says it is - 'Dementia Nursing Care' and 'Advanced / Complex Dementia' being the 2 main examples. My mum is 73, has Alzheimers Dementia, moderate levels of confusion & is still mobile. The home couldn't keep her safe & she managed to leave the building unaccompanied on 10+ occasions. One incident happened because a carer propped open a door that should've been kept on the coded lock at all times. My mum was missing for an hour ; found by the police in the dark & needed hospital treatment for her injuries. Basic protocols initially not being in place resulted in other similar incidents. Add on top of this: meds errors + long delays in getting repairs done (e.g. toilet water leaking into the bedroom carpet for 3 weeks) + clothes & belongings constantly going missing + assessments not being followed up. Depressing.

My very dear friend was in Eliot House for a few weeks before sadly passing away. She was so well looked after. The staff and care was excellent. She was really happy there. I would recommend this care home to anyone who is looking for somewhere for their loved ones to be looked after so well. 10 star!

Thank you all for all you did for my Mum.