Care Homes Owned by Gray Care Group Ltd in Nottinghamshire

3) Lady in question (sometimes has dirty nails and hair a bit unkept) could look cleaner

My grandma is always well cared for listened to and well presented when I visit. The staff are always welcoming towards me and my family. There is a great atmosphere within the home and there is usually some form of entertainment happening. Overall very pleased with the care my grandma receives.

Staff go above and beyond and it is very good value for money.

Fantastic home, the management are caring, they keep me informed about my mum with everything. The staff are also lovely and caring, always greeted with a smile and a coffee, nothing is too much they are helpful with anything. Great atmosphere lots of things going off for the residents, meals are varied and excellent. Very happy with Mom's care I never worry about her at all now. Would highly recommend.

I would like to say a massive thank you to all the carers for looking after my father and looking after my mother as she went in for respite, as my father was very ill. Nothing was too much trouble for them. Also, a big thank you as everyone supported me as well, as I was struggling with everything. I would highly recommend. Thank you, Lound Hall, you're all amazing.

Never an easy decision to place a family member into care, but Lound Hall made the day we reached crisis as easy a transition as possible. Despite it being an emergency admission on a weekend, we were welcomed into a calm, tranquil and efficient environment like old friends. What started as respite, became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.

I have the utmost confidence that my Mother is being cared for and looked after by professionals who really do care about her welfare.

Residents are well cared for and comfortable. However, they need to retain staff which would make it better for the residents and visitors, which had a high turnover this last 6 months across the board. Outside areas and maintenance need attention if the home wants to attract more visitors and residents and families.

I find the staff very professional and they always address any issues I might have promptly.

If I were asked to give five stars I'd have to give ten!

When our Dad moved into Lound Hall we all immediately felt a sense of deep relief. We (my sister, brother and I) have felt from the start that here he would be as safe, settled, content and well looked after as is humanly possible. Staff keep us well informed and always respond to any concerns or suggestions that we raise, and it is very helpful having access via the relatives' gateway to Dad's care notes so we get a real sense of how he is, and of the kind of care he is receiving. When we visit, we've always been able to chat to the staff and get their insights, and while we're there we have always been struck by how kind, caring and respectful staff are with all the residents. We feel confident that over the coming months, whatever challenges arise, we can work with Lound Hall to solve problems and ensure that Dad's changing care needs are met.

Lound Hall what we thought was going to be a very difficult transition from my mother's home to residential care to a seamless one. The staff, each and everyone are outstanding. My mother is cared for as well as I could do and most importantly, she is extremely happy. The catering is amazing, any medical concerns are dealt with straight away and I am kept informed. I am relaxed knowing that my mother is a resident at Lound Hall and she couldn't be in a better place.

The owners are involved and ready to listen to any and all concerns.

Dad had previously been to two homes and they were unable to meet his needs. Lound Hall Care Home and its staff provided excellent service to dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish dad had gone to this home initially and he would have been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.

This home is beautiful and the staff are extremely friendly and hospitable! There is always some sort of entertainment going on and I haven’t eaten there (been offered) but the food looks amazing! I love how they make a fuss on the residents birthdays. Very homely feel

My partner now seems happy here after taking some time to settle in, which is expected. It is very welcoming and friendly, it's definitely better now than at first, after some changes.

Staff excellent. Very friendly and caring. Nothing too much trouble. Like home from home. We know mum is safe and well looked after 24/7.

All the staff are very friendly and caring and a nice clean home to visit.

My uncle arrived at Lound Hall at the beginning of the Covid restrictions. This was due to age and mental health-related issues which made communication with him challenging at times. As for everyone, access to medical and social services was difficult making any diagnosis and treatment feel impossible. Two years on and I feel we have finally turned a corner with medication and a care plan. This has been in no small part due to the team at Lound, they have coordinated and attended appointments and meetings, cared for him and kept him safe and all done with compassion and patience. In particular, the home manager has always been available to discuss his care and treatment without feeling rushed. Thank you.

Staff seemed to be very caring and made time to ensure the residents needs were accommodated as much as possible. Access was controlled due to Covid, but we were able to make appointments for the times we wanted to visit.