Care Home Owned by Gray Care Group Ltd in Nottinghamshire

and excellent. Very happy with Mom's care I never worry about her at all now. Would highly recommend.

I would highly recommend. Thank you, Lound Hall, you're all amazing.

became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.

and looked after by professionals who really do care about her welfare.

and families.

when you visit.
If I were asked to give five stars I'd have to give ten!

that we raise, and it is very helpful having access via the relatives' gateway to Dad's care notes so we get a real sense of how he is, and of the kind of care he is receiving. When we visit, we've always been able to chat to the staff and get their insights, and while we're there we have always been struck by how kind, caring and respectful staff are with all the residents. We feel confident that over the coming months, whatever challenges arise, we can work with Lound Hall to solve problems and ensure that Dad's changing care needs are met.

concerns are dealt with straight away and I am kept informed. I am relaxed knowing that my mother is a resident at Lound Hall and she couldn't be in a better place.

competent.
The owners are involved and ready to listen to any and all concerns.

been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.

Two years on and I feel we have finally turned a corner with medication and a care plan. This has been in no small part due to the team at Lound, they have coordinated and attended appointments and meetings, cared for him and kept him safe and all done with compassion and patience. In particular, the home manager has always been available to discuss his care and treatment without feeling rushed. Thank you.

out. We established an excellent relationship with the manager and other members of staff at the home. They identified quickly that she required hospital treatment and informed us immediately to advise us of the course of action taken.

which is the main thing.
A big thank you to the Manger and all the staff, you guys rock!

with my sister being brought from her room in a wheelchair. Due to my sister's terminal cancer, she became bed-bound and so all further visits were to her room. On every visit the staff were diligent in checking that we were free of the virus, we had to sign a form to confirm that we hadn't contracted the virus and that we had not been in contact with anyone who did have it. Our temperatures were checked before we could enter the home and we were supplied with PPE. My wife and I phoned the home many times to enquire after my sister and we were always met with a friendly greeting and all our questions were answered to our satisfaction. My sister died with a loving carer by her side.