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- Stocks Hall Andrew Smith House care home







Andrew Smith House has been purpose-built to offer a homely living environment that is also ideal for the practice of professional care.
While being ideal for older people, the home also specialises in dementia care, welcomes adults with a physical disability and also carries out intermediate care.
An active lifestyle is supported alongside personalised care, with coordinators in place to make sure residents are entertained, can pursue personal interests or relax as they wish, with a snoozelum making for a pleasant addition.
Care Provided by Stocks Hall Andrew Smith House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Stocks Hall Andrew Smith House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stocks Hall Nursing & Care Group
- Private Owned
Person in charge
- Diane Kavanagh(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (60)
Visiting
- welcome any time, no appointment necessary
Parking
- Some spaces within the Home's grounds on car park, parking on road also available
Stocks Hall Andrew Smith House Reviews (21)
Stocks Hall Andrew Smith House has a Review Score of 7.8 (7.810) out of 10, based on 1 reviews in the last 2 years.
Over all time Stocks Hall Andrew Smith House has 21 reviews.
She was kept as comfortable as possible, and whenever I phoned (as I live some distance away) the staff, usually Hazel or Bushra would always take the cordless phone to her, and had up to date information about her condition.
I was impressed the catering staff baked her a birthday cake too, and pureed some to feed to her. Thank you everyone.
What a lovely care home. The staff are really friendly and always do amazing activities with them. Always keep updating the rooms and keep everything looking fresh and clean. They go above and beyond to resolve a problem. The manager has made so many improvements and is always available when you need her! A family friend lives here and they look after him so well. Thank you so much.
My husband has been in three other nursing homes, plus two hospitals, since the COVID started and he was diagnosed with Alzheimer's. I have had no choice at all. The last home was terrible. This nursing home is really, really good. I have no problems at all with this nursing home. The staff are lovely and I feel my husband is happy.
He is caring and compassionate, knows how to speak to him, manage him effectively, knows when to give him space and has also taken him out countless times on walks.
The bond between them is fabulous.
My dad's well-being has improved as a result of this. I have seen the change in him, as have my mum and brother.
Another member of staff has also been amazing from the beginning, going above and beyond.
The communication from them is excellent.
The Wycoller ward has some fabulous members of staff who are a credit to this care home.
It is such a relief to know that he is in the hands of such competent, kind staff.
I would definitely recommend this care provider to others as a result.
I am very disappointed with this care home in Nelson. Two weeks ago we finally were able to see my Mum after such a long time. She was so happy to see her two daughters. She was diagnosed with Dementia however, she recognised her daughters and was very happy to see us. We were calling her every day on the phone we left for her. All of a sudden I rang the Manager to request my Mum's care Plan only to be told no and had the phone put down on me. Ever since, my sister, my mum's best friend, her grandson and myself have been calling to try and speak with my Mum daily and they keep saying no, you have to talk with a Manager. Every time we ask for the Manager she is always out. I have never come across something like this. How can you keep a family apart like this? I have no words to describe how we are feeling. My Mum must be wondering where we are and why we have not contacted her. I am also wondering what the care staff are saying to my mum when she asks about us.
Dear Readers, please know that this review is not an accurate representation of the care given at Stocks Hall Andrew Smith House. This case is being reviewed with the assistance of the local Police, Social Services, Safeguarding team and solicitors. Please see our other reviews for true and honest opinions of our services. Thank you.
Lovely place with lovely staff.
Your comments matter to us, and we are so pleased you are happy with the services Andrew Smith House, Stocks Hall provide.
The food was really good and the room was clean and tidy
More importantly my husband was kept clean and tidy to the best of their ability
Because he had alzheimers he did not always allow them to help him to be washed and dressed.
We are so pleased to hear your husband was well looked after and staff were in your words 'brilliant' towards him.
It is a difficult path for person's living with Alzheimer's, and their families. We are delighted to read your husband was cared for sensitively and compassionately.
My grandad spent just a short time in Andrew Smith House - what turned it to be the last couple of weeks of his life. The staff, without exception, treated him with care, compassion and respect. During his final days, they also showed us as a family much kindness. I am very grateful to all who kept Grandad comfortable in his final weeks and days.
Thank you for your kind words. We are so deeply sorry to hear of your grandad's passing. We hope the fact that he was treated with care, compassion and respect during this time in his life, will bring you much comfort in the days ahead. Remembering you all at this difficult time.
Everyone has been very helpful, caring, friendly, lovely and have treated me very good. Everyone has been brilliant. I had the best care ever, and this is the best place ever. I will miss everyone.
We hope your experience of Quality of Care received, will continue to enhance your health and well being, and if you ever need care support again, you will come back. We send our very best wishes to you and thank you for your review.
My father-in-law went in for respite, and I was very happy with the care he was given. He commented he was happy with his care and he would definitely go back when I need respite in the future, and I felt happy with him going to Andrew Smith House.
We are so pleased your father in law was happy whilst having respite care, and he voiced his happiness over his care to you.
We are equally pleased you were happy too.
Andrew Smith House, Stocks Hall look...
To all the staff - Thank you for all the help you have given to me. Nothing has been too much trouble. All the staff have been helpful and I would just like to thank the staff. It's not been easy for them with Covid, but I would recommend Stocks Hall Andrew Smith House to anyone. Keep up the good work.
It is wonderful to know all the staff have been most helpful to you and they have supported you in many ways.
Thank you for your review, kind words of appreciation and...
I would like to say big thank you, to the manager of Andrew Smith House for being my guardian angel. It was so difficult to manage a nursing placement paid by the local authority for my mother. He explained one by one, every step and gave me time to make sure I am well informed and included with all decisions. The manager of this care home personally attended the meetings with me to talk through with social services. The picture of care homes in the modern news and in social media is never good when we are talking about the care sector. I'm pleased that it’s not always the case. My mother is at Andrew Smith House for nearly two weeks. In five years, I have never had a better night with peace of mind that she is safe and well looked after.
Dear Andrea, The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about the management and support you and your family have received at Andrew Smith House. We continually strive for High Standards in Care we are committed to making life and work meaningful and enjoyable for all. Every Person is Valued. Thank you for the feedback.
Our daughter was a resident in shared living. She has a very bad experience whilst in that form of care. She is now in Stocks Hall Andrew Smith House. She is much happier, gets on well with all the staff. The staff get on well with her. Whilst we believe the staff do their best we think there could be more done to give them more activities and expand their capabilities. Our daughter uses Makaton. We think management could bring in a Makaton expert to help the staff communicate, not only with our daughter but with the other residents.
My mother was a very different person when she entered Andrew Smith six years ago, to the person she was when she passed away January 2019. She was confused, vocal, distressed and sometimes could be violent but the staff helped her, looked after her, and cared for her like she was their own mother, in a way I couldn't. Then when her dementia moved on she became bedbound, couldn't speak and eventually couldn't eat or drink, in that time, a different set of staff cared for her but they were just as brilliant, so caring and understanding of her needs. I can't fault them or thank them enough.
The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help...
Dad has been here two years and we are very happy with the care he has received. Staff seem to be interested in trying to improve the environment and level of stimulus. Given the high level of needs of the residents, the staff are amazing and keep a positive outlook. We certainly wouldn't want to move Dad anywhere else.
The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help...
Promises made with reference to the level of care but instructions not passed on to the staff and serious errors made. Could be a good care home but it isn't at the moment.
Thank you for setting time aside to review Stocks Hall Andrew Smith House Home. We appreciate all the feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important...
The staff are very caring and are meeting Dad's needs. The staff are very quick to notice any deterioration in his health and contact medical staff. My dad is happy and has good relationships with staff.
The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further...
Finally, we are able to relax knowing that Dad is in safe hands.
The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further...
My daughter has only been here approximately 3 months but so far it all seems positive with caring staff sometimes in stressful situations. I am allowed to go in whenever I want to visit and stay as long as I want.
The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further...
On a personal note, I would like to express how grateful I am for all the support the staff and management have given me. This has been from advice to passing me tissues when I was having a little cry. Fabulous place!
Every Person is Valued. Thank you for the feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Stocks Hall Andrew Smith House.
There are no upcoming events for Stocks Hall Andrew Smith House.
Awards / Recognitions (2)
- 20 Oct 2020Recipient: Stocks Hall Andrew Smith House
- 28 Oct 2013Recipient: Stocks Hall Andrew Smith House
Meet the Team (1)

Having only joined the Stocks Hall family in 2018, Diane has made monumental changes to her Home, Andrew Smith House, and is a much loved and valued part of the team. She started her working career as a chef, and she passed the baton to her husband Lee who is head chef of the home, After starting her family, Diane yearned for change.
Starting her career in Health and Social Care as a community carer, Diane went back to school and earned her qualifications in Mental Health, inspiring her to then qualify as a Mental Health Nurse in 2007… ‘It’s never too late’, is an important mantra for Diane. She has worked in many interesting positions as a Mental Health Nurse (RMN), including in forensic settings and medium secure hospitals. Diane has a wealth of knowledge and experience which makes her a great asset to our team.
Joined Stocks Hall Andrew Smith House as a unit manager, moved on up to deputy manager and in 2022 was promoted to Home Manager where we think she was always meant to be. Diane is passionate, and caring and will always advocate for her residents and their families when in need.
Frequently Asked Questions about Stocks Hall Andrew Smith House
What types of Care is Stocks Hall Andrew Smith House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Stocks Hall Andrew Smith House have?
There are 60 Single Rooms.
What are the Facilities & Services at Stocks Hall Andrew Smith House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Stocks Hall Andrew Smith House to the centre of Nelson?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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