Stocks Hall Andrew Smith House

I was impressed the catering staff baked her a birthday cake too, and pureed some to feed to her. Thank you everyone.

What a lovely care home. The staff are really friendly and always do amazing activities with them. Always keep updating the rooms and keep everything looking fresh and clean. They go above and beyond to resolve a problem. The manager has made so many improvements and is always available when you need her! A family friend lives here and they look after him so well. Thank you so much.

My husband has been in three other nursing homes, plus two hospitals, since the COVID started and he was diagnosed with Alzheimer's. I have had no choice at all. The last home was terrible. This nursing home is really, really good. I have no problems at all with this nursing home. The staff are lovely and I feel my husband is happy.

I would definitely recommend this care provider to others as a result.

I am very disappointed with this care home in Nelson. Two weeks ago we finally were able to see my Mum after such a long time. She was so happy to see her two daughters. She was diagnosed with Dementia however, she recognised her daughters and was very happy to see us. We were calling her every day on the phone we left for her. All of a sudden I rang the Manager to request my Mum's care Plan only to be told no and had the phone put down on me. Ever since, my sister, my mum's best friend, her grandson and myself have been calling to try and speak with my Mum daily and they keep saying no, you have to talk with a Manager. Every time we ask for the Manager she is always out. I have never come across something like this. How can you keep a family apart like this? I have no words to describe how we are feeling. My Mum must be wondering where we are and why we have not contacted her. I am also wondering what the care staff are saying to my mum when she asks about us.

Lovely place with lovely staff.

Because he had alzheimers he did not always allow them to help him to be washed and dressed.

My grandad spent just a short time in Andrew Smith House - what turned it to be the last couple of weeks of his life. The staff, without exception, treated him with care, compassion and respect. During his final days, they also showed us as a family much kindness. I am very grateful to all who kept Grandad comfortable in his final weeks and days.

Everyone has been very helpful, caring, friendly, lovely and have treated me very good. Everyone has been brilliant. I had the best care ever, and this is the best place ever. I will miss everyone.

My father-in-law went in for respite, and I was very happy with the care he was given. He commented he was happy with his care and he would definitely go back when I need respite in the future, and I felt happy with him going to Andrew Smith House.

To all the staff - Thank you for all the help you have given to me. Nothing has been too much trouble. All the staff have been helpful and I would just like to thank the staff. It's not been easy for them with Covid, but I would recommend Stocks Hall Andrew Smith House to anyone. Keep up the good work.

I would like to say big thank you, to the manager of Andrew Smith House for being my guardian angel. It was so difficult to manage a nursing placement paid by the local authority for my mother. He explained one by one, every step and gave me time to make sure I am well informed and included with all decisions. The manager of this care home personally attended the meetings with me to talk through with social services. The picture of care homes in the modern news and in social media is never good when we are talking about the care sector. I'm pleased that it’s not always the case. My mother is at Andrew Smith House for nearly two weeks. In five years, I have never had a better night with peace of mind that she is safe and well looked after.

Our daughter was a resident in shared living. She has a very bad experience whilst in that form of care. She is now in Stocks Hall Andrew Smith House. She is much happier, gets on well with all the staff. The staff get on well with her. Whilst we believe the staff do their best we think there could be more done to give them more activities and expand their capabilities. Our daughter uses Makaton. We think management could bring in a Makaton expert to help the staff communicate, not only with our daughter but with the other residents.

My mother was a very different person when she entered Andrew Smith six years ago, to the person she was when she passed away January 2019. She was confused, vocal, distressed and sometimes could be violent but the staff helped her, looked after her, and cared for her like she was their own mother, in a way I couldn't. Then when her dementia moved on she became bedbound, couldn't speak and eventually couldn't eat or drink, in that time, a different set of staff cared for her but they were just as brilliant, so caring and understanding of her needs. I can't fault them or thank them enough.

Dad has been here two years and we are very happy with the care he has received. Staff seem to be interested in trying to improve the environment and level of stimulus. Given the high level of needs of the residents, the staff are amazing and keep a positive outlook. We certainly wouldn't want to move Dad anywhere else.

Promises made with reference to the level of care but instructions not passed on to the staff and serious errors made. Could be a good care home but it isn't at the moment.

The staff are very caring and are meeting Dad's needs. The staff are very quick to notice any deterioration in his health and contact medical staff. My dad is happy and has good relationships with staff.

Finally, we are able to relax knowing that Dad is in safe hands.

My daughter has only been here approximately 3 months but so far it all seems positive with caring staff sometimes in stressful situations. I am allowed to go in whenever I want to visit and stay as long as I want.

On a personal note, I would like to express how grateful I am for all the support the staff and management have given me. This has been from advice to passing me tissues when I was having a little cry. Fabulous place!